MDM in Schools and Apple ID

Hello All,
Have a question that I could use some feedback on. I am in a K-8 school and we currently have about 80 iPads to manage for students (some on carts, some permanent in classrooms). Here is my major question/ concern: I would love the ability to push out apps and updates remotely through wifi using an MDM. However, I do not want the users (students) to have to either A- enter their own apple password to initialize download or B- enter the school id and password to initialize download. Is there any way that we can push out these apps/ updates without having a user enter an apple id on the iPad? Would anyone suggest a sucessful MDM for schools?

You want either the Institution or Layered for the students. You want the Layered for staff most likely.
I'd suggest looking at OS X Server & Meraki since it is free and see if they meet your needs.
There are three ownership models:
    Personal
    Institution
    Layered. combines personal & institution.
Watch this apple video on layered ownership.
http://www.apple.com/education/resources/videos/#ios-layered-ownership
Excellent guide. See announcment post -- https://discussions.apple.com/thread/4256735?tstart=0
https://docs.google.com/document/d/1SMBgyzONxcx6_FswgkW9XYLpA4oCt_2y1uw9ceMZ9F4/ edit?pli=1
good tips for initial deployment:
https://discussions.apple.com/message/18942350#18942350
https://discussions.apple.com/thread/3804209?tstart=0
IT Resources -- ios & OS X -- This is a fantastic web page. I like the education site over the business site.
View documentation, video tutorials, and web pages to help IT professionals develop and deploy education solutions.
http://www.apple.com/education/resources/information-technology.html
    business site is:
    http://www.apple.com/lae/ipad/business/resources/
MDM -- moble device management
MDMs
Airwatch, Nukona, Meraki, mobleIron, OS X Server, or Zenprise

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IPads in School and Apple's Education Discount

I'm a high school art and photo teacher and I bought the iPad the before the start of school year. I had also bought a 15 inch MBP and 17 inch iMac retiring an old G4 tower. I use the iPad every day showing examples of artwork, videos on art, referring to articles and the like. With 3G I can log into the web based grading and attendance site Infinite Campus that our school uses as we do not have WiFi. Since Infinite Campus requires Java for some functions I have had to rely on Cloud Browes to enter grades.
My only complaint is that the iPad should have been eligible for Apple's educator discount. The iPad is absolutely perfect for use in school while the brand new MBP stays home gathering dust. If ever a device qualified for such a discount it would be for the iPad. I've demonstrated how effective the iPad is to countless teachers, students and some administrators. In a nearby school district 500 iPads were purchased for student and teacher use. Apple's presence in schools need be iPads and iMacs while the hundreds of iPods and iPhones are what need to be left home as they continue to be the most perfect distraction to learning I encounter everyday - in class!

I agree with you but you are not talking to Apple in this forum. It inform Apple go here:
http://www.apple.com/feedback/ipad.html

Can you have two Apple IDs on one IPAD? One for school and one for home?

Can you have two Apple IDs on one IPAD? One for school and one for home?
If so do you know how to do it?

It depends on what you want to do.
You could, for example, have one AppleID for iCloud backup [and therefore message syncing, notes syncing, etc] and a second one for iTunes [music, iBooks, etc].
But if you are looking for a way to flip everything between different appleIDs, then no.

After some advice, I am new to Apple and looking to purchase either the MacBook Air 13inch with 256GB and 8GB mem or the MacBook Pro 13inch with retina 256Gb and 8GB mem. I am an assistant principal in a primary school and also studying my masters

After some advice, I am new to Apple and looking to purchase either the MacBook Air 13inch with 256GB and 8GB mem or the MacBook Pro 13inch with retina 256Gb and 8GB mem. I am an assistant principal in a primary school and also studying my masters at university. I don't play computer games and I don't watch movies. I do store photos and videos of my kids and music on iTunes. I also like browsing the net with numerous windows open, check email etc. I am really wanting long battery life as I do a lot of my work on the couch - not close to a PowerPoint. Would the air do the trick or will it soon be outdated as Apple move towards retina display? Both air and pro seem very thin - almost the same? And not much difference in weight either so both very portable which is also a necessary requirement. Just can't help dreaming about that 12 hour claimed battery life. Any helpful advice/opinions, very much appreciated. Thanks

It's not likely that you'll get 12 hours in reql life. Those benchmarks are set under very strict controlled conditions. Kind of like mileage per gallon claims on cars. If 16GB of ram is an option at all I'd highly recommend you get that. As far as storage 256GB isn't alot, consider storing some things on an external thunderbolt real

I manage 60 ipads for a school using Apple Configurator. Need to update to iOS7 and AC1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new AC and iOS to work properly.

I manage 60 ipads for a school using Apple Configurator. Need to update my devices to iOS7 and Apple Configurator to 1.4.3...Is it best to use Mountain Lion or Mavericks, as I also need to update from Lion 10.7 for the new Apple Configurator and iOS7 to work properly.

I always run a Time Machine backup before updating anything and recommend you run a backup as well. Paid apps should migrate over without any problem. If you have problems with VPP codes not transfering over properly, you can talk to your Apple SE or contact VPP for Education support and they can help you. While I haven't experienced any problems with updating, its never a guarantee that others will have the same experience.
Good luck!
~Joe

I have never dropped, sat on or did anything out of the normal use of my apple product but my product was in my pocket one day at school and it turned out to be bent is this a manufacting defect

I have never dropped, sat on or did anything out of the normal use of my apple product but my product was in my pocket one day at school and it turned out to be bent is this a manufacting defect?

I have two old ipod classics ( 6 and 7 years old), an ipod nano, the original iphone, iphone 3gs, iphone 4, iphone 4s and an iphone 5. All still work just fine.
You may be the exception.
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HT1430 i walked out of school and was trying to get on my phone but it would not come on.It was just a black screen so when i got home and put it on the charger it keep vibrating but still showed a black screen.I tried to restart it i called apple and eve

i walked out of school and i was trying to get on my phone but it would not cut on.It was just a black screen.So when i got home and put it on the charger it keep vibrating but still a black screen. I called apple and everything i tried to restart still nothing HELP!!!HELP!!!!HELP!!!! i want my phone back

Did you ever figure out how to turn your phone on? Mine died today around noon for no reason. I'm so mad at it! I can't get it turned on, and I KNOW the battery is charged. Suggestions? I'm going to the genius bar (another trip completely out of my way) tomorrow morning. Suggestions?? Oh and please don't tell me to hold the "home" button and the "power" button together because I've been doing that all day. It doesn't work.

I forgot my iPod at a bomb fire at school and it was on the field and water got on it everything works but you can tell that theirs water inside how much would it cost to replace the screen at apple

I forgot my iPod at a bomb fire at school and it was on the field and water got on it everything works but you can tell that theirs water inside how much would it cost to replace the screen at apple

Place the iPod in a sealed container with a desiccant for a week. Uncooked rice works. Change the desiccant every day or so for a week.
Do not charge or turn on the iPod until dry. Then try:
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for
$199 for a 64 GB 4g
$99 for the other 4G iPod
$149 for 5G iPod.
They do not fix yours.
Apple - iPod Repair price

Using iPads @ configurator in school with school AND personal iTunes accounts

Hi all,
My kids school has introduced a managed ipad program which includes most parents purchasing the iPads but still having them managed by the school.
As we own these devices the kids take them home every day
iPads are ipad 3 and above
The school has setup configurator for mass deployments/ updates etc. and have the one iTunes account for all using vpp
With the initial deployment we were able to install our own personal apps using our own personal iTunes account to install and update ourselves.
There was no expectation that the school would manage these personally acquired accounts.
In the last week the school has removed the App Store front the iPads effectively removing any ability we have to install our own personal apps.
I have spoken with them and their stance is that it is too hard to manage updates because occasionally the iPads come back to the school logged in with the personal iTunes account
Can anyone out there please share any experience/solution that they may have which will allow the iPads to be managed through configurator whilst still allowing us to install our personal apps?
The school have said they will return our rights if a solution can be found.
I am very surprised that this is not possible and seek the assistance of the community.
I am based in Australia
Thanks in advance

Hi Rob,
If the school is using Apple Configurator and have set the iPads to "Supervised" mode, it will prevent anyone from using their personal computers and iTunes to install apps or copy other data to/from the iPads to the personal computer. If the school has restricted the App Store on the iPad with a configuration profile, then they've made it impossible for you as a parent to install apps. (I'm surprised they did this being that these are personally owned iPads!)
In our school district, we are set up with a "Layered Ownership" model that allow us to buy and install apps that were purchased by the district, as well as allow the kids to do the same with their own personal Apple IDs. We don't have the App Store locked down on the iPads. The kids or parents can log in to the App Store on the iPads and install whatever they want. Even if they are logged in with their own personal Apple ID, we can still install apps that we as a district purchase using an MDM.
All of the app updates that we do for the apps that we have purchased are done though an MDM (mobile device management) server. There are many MDMs out there and perhaps your kid's school district could look in to using an MDM to manage their app distribution. There are a few different ways that MDMs have to distribute apps so your kid's school would want to talk to an MDM provider to see how they can help in your situation. We've been using an MDM in our school district for a year now and its been working great.
Here's a list of MDMs that you could send to your kid's school:
http://www.enterpriseios.com/wiki/Comparison_MDM_Providers
Hope this helps. Good luck to you!
~Joe

Wec are using Ipads in a school and we like to block the configuracion. Is thre any app? or how can we do it

We are using Ipads in a school and we like to block the configuracion. Is thre any app? or how can we do it

What exactly is it that you want to block? The latest version of OS X offers MDM capability. You can check out this:
https://www.apple.com/support/osxserver/profilemanager/

My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

I work in schools and would like to know what if a school opens an iTunes account to purchase apps, how many iPads can the same app be loaded onto legally?

I work in schools and would like to know if a school opens an iTunes account to purchase apps, how many iPads can that app be loaded onto legally?

One iPad per purchase, assuming the iPads will be used by different users. If the school wants to purchase an app for multiple iPads, they have to have one license for each iPad. In the US, there's an academic volume purchase plan:
http://www.apple.com/itunes/education/
Regards.

We have 30 ipads at our school and it is great. We are about 850 student on my school and everyone are using the ipads. One hour at the time. (we have a booking system.) I teach music and are using Garageband. I need to find away were my students that

We have 30 ipads at our school and it is great. We are about 850 student on my school and everyone are using the ipads. One hour at the time. (we have a booking system.)
I teach music and are using Garageband. I need to find away were my students that are working on a project can export the files and save them somewhere, so when they 7 days later open Garage band can import there song with all the correct midi-tracks. When I export the song to Icloud the song become an Mp4 file (I think). And I can import the files via Icloude.
This is because too many times the song has been sabotages during the week
Dan Sweden

Dan,
your students could store their projects in iCloud, only you would continously have to change the AppleIDs of the iPads, so each student could store the songs with their own AppleID. I don't think this will be feasable.
The other possibility would be to share the projects to iTunes and to download them to iTunes on a Mac at the end of each lesson. Does your school have Macs? This will not work with PCs.
See this link: GarageBand for iPad: Get answers fast http://help.apple.com/garageband/ipad/1.2/index.html#chsec12c387
Look at the section "Share GarageBand songs",
Send a GarageBand song to iTunes:
-- Léonie

Is it possible for a mac to run across a Windows based server such as in a school, and still be able to access all networked folders? I have been told that macs can only read down a certain number of folders

Is it possible to run a mac on a windows based server? We have a server based on Windows 7 in our school, and our techies are reluctant to let me buy a mac as they say macs can only read a number of folders deep, which would preclude me from accessing shared folders on our servers. Is this true, and is there a way round this? I would eventually like to get a suite of macs, but because all our resources are on the server, I have to be able to access them.
Thanks for any help,
Mike

I have found that both Linux and Mac (unix) are capable of reading "deep" folders while win 32 will have issues, your it people are clearly wrong. I run a network with both win/mac. And as long as the win servers/pc's that have shares are set to allow apple file sharing in their folder properties. And the macs are set to allow smb there should absolutely no trouble with you accessing anything across the platforms, heck, from a Mac to a win pc on some occasions you don't even need to include a "domain" name to log on to, and you can create aliases and make your own shortcuts etc... So you don't have to manually connect each time you boot up etc... But that's all personal preferences I suppose.
All I can tell you is that, I do it on a daily basis managing a small business. So your answer is yes you can.

I can't connect to the router in my home. Things were working fine as usual - I attended school and connected to their WiFi network as usual. When I returned home I could not connect to my own home router. The Ipad seeks the network but nothing happens

I can't connect to the router in my home. The Ipad seeks the network but nothing happens. I went to school and connected to their WiFi network as usual with no problems. When I returned home I could not connect to my home router. The Ipad seeks the router number but nothing happens. I rebooted the Ipad a few times in the school. The numbers identifying the router, etc. on my Ipad no longer appear there.
TThe Ipad guide says to connect to the WiFi use setup but I can't find the setup program in the Ipad.
I reset the network settings to the factory defaults but this doesn't fix the problem.
What can I do to reconnect to my home router?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

MDM in Schools and Apple ID

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