Media Encoder CC hangs when working with 96/24 audio

Title says it all! Has anyone else had this problem with Media Encoder CC? I just upgraded from CS5.5 to CC, and there were no issues with encoding 96/24 audio with CS5.5. I can reduce the audio files to 48/16 and theres no issue, but all the asset files for audio are in 96/24 and I'd of course rather work with the high resolution audio. I've tried searching the interwebz on the issue but can't find anything specific to the audio causing Encoder to hang. Thanks!

Thomas Nord wrote:
Update: We have discovered an issue where you can get this behavior if the source is a Premeire Pro sequence whose sample rate doesn't match that of the clips in that sequence. The solution is to match the sample rate of your sequence to that of your clips. Please let me know if this does not resolve your issue.
Thanks,
Tom
I had some 96/16 audio from an H4n recorder. AME just sat there. Also had the same problem exporting directly from PPro without using AME. Just sat there, no error, just nothing.
Changed the final sequence samples to 96kHz sampling and problem solved. That's a real bummer, since Adobe definitely pushes the sort of "edit anything" mantra a lot, and having to tailor sequence settings to a recently added audio clip is a step in the wrong direction. Glad to know it CAN be fixed, since these renders need to happen, but need that one patched up.

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Adobe Media Encoder CS5 hangs when adding files of varying HD resolutions.

I've seen questions similar to this related to CS4 but never explained very well, and my CS4 for mac worked fine. I am unsure if this is a new problem or a windows specific problem but here is the situation, if you need more information I will gladly provide it.
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Software used:
Adobe Media Encoder CS5 windows 64bit
Adobe Media Encoder CS4 mac 32bit
System specs:
Windows 7 home:
Core 2 quad 3Ghz
8GB ram
80GB SSD x25-m
nVidia Quadro 580
OSX 10.6.3:
Dual Xeon 2.99Ghz
32GB ram
4 7200 disks in 4TB raid 0
Radeon HD 2600
Matrox MAX h.264 compressor card
Any advice on this situation would be greatly appreciated. Thank you for your time
-Michael Emanuel

Hi Michael,
Sorry to hear you're having problems with Adobe Media Encoder. I'd like to get some more information about the problem so I can better understand your workflow, and potentially try to recreate the problem. For what it's worth, I often import files of different resolutions without any problem, so I want to find out what's different about how you're using AME.
Apologies for the long list of questions; the small details can be important.
-- After you import the first file, what else do you do in AME? Change the preset? Change the settings? Change the output destination?
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-- If any of the files are small enough, could you post a couple online that I could try on my machine?
-- How were these files generated? What application created them?
-- Where are the files stored? A local drive, a network drive, a removeable drive (USB or Firewire), etc.?
-- Which Adobe application or suite do you have installed? AME a limited set of options if you're using Flash or Web Premium compared to Master Collection, Production Premium, Premiere Pro, or After Effects.
-=TimK
-=Adobe Media Encoder QE

Media Encoder CS4 doesn't work with Premiere (pic related)

Oh hai!
I just got Adobe Master Collection CS4 and my Media Encoder doesn't work with Premiere CS4. When I try to export the file, Encoder starts normally. Then I click "Start queue" and Encoder starts loading. Loading takes almost five minutes, which is a long time, because my project is very simple. After that nothing happens, just a warning sign appears. When I click it open, some kind of log file open and it says:
Encoding failed
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I have also another problem with Premiere CS4, maybe there's a link between these two problems. I can't get Premiere projects linked to open in Premiere CS4. When I right-click the project icon, and click “Open with…”, I can't find Premiere from the list. When I click "Browse", I can find Premiere.exe from my computer, but if i doubel-clicked it, nothing happens. It won't appear to the list or anywhere else. Or have I missed something? So now the project files are linked to open in After Effects. Of course I can open projects from Premiere, but how do I get them open straight from file?
I have long experience using Adobe Premiere and this is the first time I got this kind of problems. I have also downloaded new updates for Premiere and Encoder, this didn't help. Does that matter, that I didn't installed Premiere in C-drive? However it's in my computers internal drive, I have divided my hard drive for five parts, one part contains all of my softwares. My scratch disks are in different hard drive (external), does that matter? I tried different location, but that didn't help.
Please help, I can't do any video editing, because of this problem. And sorry for my english, ask if you didn't understand something. =)

Hello, this is terrible problem, which i found in CS 6 softwares ...
solution i found only working, is uninstall and reinstall full package.. but it is not all,
you need to do BRAND NEW admin account in windows, and install it there.
that means, i could not export after repair from encoder in my original account never more (!!)   .. this is really terrible way how to repair this issue, because :
1.by reinstalling of software, client WASTE HIS TIME
2.by necessity to begin work in another windows profile you again WASTE YOUR TIME because of learning and migrating all other profile modifications, which i see really unaccpetable. Adobe means, this solution of repair is ok, and they did not do till today any steps of creating some "clever" solution.
I ask everybody, who will meet this issue in future, guys, please, complain about this situation, give "BUG Report" to them, and write "feature request" to them , in the way of creating some repair tool, which check actual "broken" connections between encoder and premiere, which refuses to "take material" from it and encode, and REPAIR it automatically..
   I am not IT, but ..does it seems so hard to create this ? Adobe IT developers should know their systems, and should create such utility tool really easy.
History of this problem and detailed description, HOW i did "repair" this. With wasting of app 2,5 days of my working time :
1. after repairing "error 5" problem , i solved it by reinstalling the suite from the new admin user profile (profile B) .
I continued my work on my normal working windows profile . (profile A)
Every cooperation (AE+Pr, export media via "queue" to Encoder) was working fine . . .
2. suddenly it stop working (without knowing any possible reason - i did not do installations )
and showed in error export log file :
"Could not read from the source. Please check if it has moved or been deleted."
3.repair via procedure(procedure "a"):
i did this procedure on the profile B (profile from last time installation of repairing problem error 5)
I did these steps :
a-uninstall master coll suite
b-i used Adobe cleaner tool (remove ALL)
c-removed raw directories in locations
•C:\Program Files\Adobe
•C:\Program Files(x86)\Adobe
•C:\Program Files\Common Files\Adobe
•C:\Program Files(x86)\Common Files\Adobe
•C:\ProgramData\Adobe
d-removed these links from registry file
•HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
•HKEY_CURRENT_USER\Software\Adobe
•HKEY_LOCAL_MACH INE\SOFTWARE\Wow6432Node\Adobe
•HKEY_CURRENT_USER \Software\Wow6432Node\Adobe
e-restarted the PC
f- newly installed the Master Coll CS6
g-update the software
result of repair of "3" : problem still exists
4.Ok i find out after coordination with support, it should have been created ANOTHER NEW admin account.
4a:so i did the same procedure (uninstalling) in profile B
4b: and then i created brand new admin profile (profile C)for INSTALLATION of software
4c: restarted the pc (and did not updated it yet)
result :
==exporting of any sequence/raw/AE link video material from premiere via "queue" (Encoder) (profile C) : export WORKS
==exporting of any sequence/raw/AE link video material from premiere via "queue" (Encoder) (profile B) : export WORKS
==exporting of any sequence/raw/AE link video material from premiere via "queue" (Encoder) (profile A) : export DOES NOT WORK ! ! !
(in profile A, is possible to export some raw video material in encoder which is imported to it via "drag and drop)
problem i see:, i have my basic profile A, which i am interested to work, because of all my directory modifications are in there..
this issue should be some "broken" connections between encoder and premiere, which refuses to "take material" from it and encode.
what i expect :
to get from Adobe some repair tool, which automatically checks these connections and repair if necessary, without necessity of founding the new profile and reinstallation of whole software.. this is madness !
what i do NOT expect from Adobe:
to get from Adobe advice of kind : you have to reinstall full software in new admin profile. sorry , we do not know the solution, because we do not know, how do behave our software.

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I know OSX 10.9 Mavericks introduced a power saving feature called App Nap which is meant to slow down applications that it determins are inactive (could also happen with minimized applications). This would mostly likely be the problem if your issue only happens in OSX 10.9... but if it happens in OSX 10.8 then it I'm puzzled.
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Expand the Adobe Media Encoder CC folder
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I have a Mac Pro with OS 10.6.6, 20 Gb of RAM and plenty of hard drive space.
I have been using Media Encoder with no problems, but now when I launch the application, it hangs and crashes. Anyone have any idea on what I can do to fix it? I haven't installed anything new on my system, I have repaired permissions, but the app just started crashing out of the blue.
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Have you installed the
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I have a big referenced library running internally on Drive 2, images are internally on drive 4. About 120,000 in total, mostly RAW (NEF).
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I moved everything to a Referenced system to correct this problem, but seemed to not solve things.
I do also use Aperture to catalog Photoshop files, so dont know whether this creates an increased RAM or CPU issue.
Have sent crash reports to Apple, but not heard back yet.
I shoot professionally, sometimes 2,000 per day, so need this to become more reliable.
Any suggestions.
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Leighton wrote:
Thanks so much for your time.
You're welcome. I appreciate your mentioning it.
I have found leaving the Activity Monitor on, where I watch the RAM / MEM usage, is a clue as to whether its still thinking.
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I wish I could limit my Projects to 500 Masters, but most of the shoots I do are sports, where I will shoot 1,000 to 3,000 images in a day or two.
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Mitch,
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Dear all,
sorry for the delayed reply. The problem has been solved now and since September 19<sup>th</sup>. everything is functioning as expected.
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http://support.microsoft.com/kb/2688074
http://support.microsoft.com/kb/2647452
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Application
Source:
Application Error
Date:
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Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
REDACTED
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Media Encoder CC hangs when working with 96/24 audio

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