Media / Literature Upload not working

Literature upload is not working - urgh.
We can upload small literature items into the BC platform but any files over 10MB are being rejected. It says "Connection was interrupted." We've tested on multiple computers and multiple internet connections. Limit size is set at 100MB. We are well under the size limit.
Everything was working fine a week ago. This issue just started.
So, I went to support chat and they told me to try later. - No help.
So, I went to support and submitted a ticket and they tell me that the developers have been notified and to check back later. - No help.
Any suggestions how we can get support to help out and fix the issue?

Hi Liam.
Thanks for testing your platform. Can I ask...did you try to load a large (20MB+) file?
We can load small files no problem. Large files - not so much.
I had the support confirm the issue and they told me to wait / check back later with no guidance on timing.
Do you know how I access the next level of support to have this issue resolved a bit quicker?
Client is quite large and not too impressed with the Adobe SLA right now. If I could get support to at least give us a timeframe for fixing the issue that would be a big help.
C

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