Media Sync 3.0 does not recognized my device
I have a Blackberry 8330 with a media card installed, 4GB. I started my Blackberry Desktop and allowed it to update to the latest version, 5.01. I have used the Media sync in the past but not in a long time. When I started the Media sync it asked to install and I did. It tries to connect to my phone but I get the following error;
Your device in not recognized by Blackberry Media Sync. Please check that:
1. a media card is installed correctlyin your Blackberry device.
2. mass storagemode is turned onfor your Blackberry device.
There is a media card installed correctly on my device and mass storage is turned on and Auto enable Mass Storage Mode when connected is turned on as well.
The software version on my device is v4.5.0.138 (Platform 3.4.0.30)
Thanks in advance for your help!
The following is a copy of the log file generated bt Media Sync;
[30000] (23/12 12:9:23):{1} Current Date: 2009/12/23
[50001] (23/12 12:09:23):{1} (Debug Log Level: 3)
[50001] (23/12 12:09:23):{1} (Event Log Level: -1)
[38017] (23/12 12:09:24):{1} (3.0.0.38)
[38018] (23/12 12:09:24):{1} (0.0.0.0)
[50002] (23/12 12:09:26):{8} (BlackBerry Connect: Started)
[37001] (23/12 12:09:26):{5} Log Cleaning Started.
[38050] (23/12 12:09:26):{3} (LoadDataSource: Started loading PicturesDesktop)
[38050] (23/12 12:09:26):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[19036] (23/12 12:09:27):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[38050] (23/12 12:09:27):{3} (LoadDataSource: Finished)
[38050] (23/12 12:09:27):{3} (LoadDataSource: Started loading WMP)
[38050] (23/12 12:09:27):{A} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[38050] (23/12 12:09:28):{3} (LoadDataSource: Finished)
[38036] (23/12 12:09:29):{8} (302901A9: Connected)
[38034] (23/12 12:09:48):{E} (3.0.0.38)
[38017] (23/12 12:09:48):{E} (3.0.0.38)
[38035] (23/12 12:09:48):{E} (Version does not require an update, or no update available.)
[38016] (23/12 12:09:48):{E}
[19045] (23/12 12:09:48):{3} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK: at Rim.UI.MediaSync.Presenters.DevicePresenter.HandleDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF} at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF} at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF} at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF} at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImage(String filename, String checksum){CRLF} at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImages()
[19045] (23/12 12:09:48):{3} (Error checking for newer device images.)
[50002] (23/12 12:09:49):{8} (BlackBerry Connect: Finished)
[50001] (23/12 12:36:55):{1} (Debug Log Level: 3)
[50001] (23/12 12:36:55):{1} (Event Log Level: -1)
[38017] (23/12 12:36:56):{1} (3.0.0.38)
[38018] (23/12 12:36:56):{1} (0.0.0.0)
[50002] (23/12 12:36:57):{8} (BlackBerry Connect: Started)
[37001] (23/12 12:36:57):{5} Log Cleaning Started.
[38050] (23/12 12:36:57):{3} (LoadDataSource: Started loading PicturesDesktop)
[38050] (23/12 12:36:57):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[19036] (23/12 12:36:58):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[38050] (23/12 12:36:58):{3} (LoadDataSource: Finished)
[38050] (23/12 12:36:58):{3} (LoadDataSource: Started loading WMP)
[38050] (23/12 12:36:58):{A} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[38050] (23/12 12:36:59):{3} (LoadDataSource: Finished)
[38036] (23/12 12:37:01):{8} (302901A9: Connected)
[38034] (23/12 12:37:20):{3} (3.0.0.38)
[38017] (23/12 12:37:20):{3} (3.0.0.38)
[38035] (23/12 12:37:20):{3} (Version does not require an update, or no update available.)
[38016] (23/12 12:37:20):{3}
[19046] (23/12 12:37:20):{A} (C:\Documents and Settings\jwhalen\Application Data\Research In Motion\BlackBerry Media Sync\Data\supported_devices.xml Failed SHA1Checksum)
[50002] (23/12 12:37:21):{8} (BlackBerry Connect: Finished)
No joy.
First attempt after increasing log level -- again it hangs after I input the device password. I'm not sure what you mean by "attempt to load from WMP" -- presumably that would be some menu or button on the sync app, but since it hangs before I get there I can't try it. After waiting a while, I used the systray "safely remove hardware" utility and then pulled the BB from the USB.
[50001] (08/01 12:43:26):{1} (Debug Log Level: 4)
[50001] (08/01 12:43:26):{1} (Event Log Level: -1)
[40002] (08/01 12:43:26):{1} (Constructing Media Sync API...)
[38017] (08/01 12:43:26):{1} (3.0.0.38)
[38018] (08/01 12:43:26):{1} (0.0.0.0)
[40002] (08/01 12:43:27):{6} (Initializing Media Sync API...)
[40004] (08/01 12:43:27):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (08/01 12:43:27):{3} (Checking for iTunes Version...)
[40002] (08/01 12:43:27):{3} (Detecting: iTunes)
[40002] (08/01 12:43:27):{3} (Getting library info...)
[40002] (08/01 12:43:27):{3} (Reading iTunes Preferences...)
[40002] (08/01 12:43:27):{6} (Device file access monitor created.)
[40002] (08/01 12:43:27):{6} (Specific device requested: False)
[40002] (08/01 12:43:27):{6} (Total devices found: 0)
[37001] (08/01 12:43:27):{6} Log Cleaning Started.
[40002] (08/01 12:43:27):{3} (Info includes #tracks = 4663, Library ID = -5026646382176381897)
[40002] (08/01 12:43:27):{3} (Complete detection: iTunes, Status = VersionSupported)
[40002] (08/01 12:43:27):{3} (Detecting: WMP)
[40002] (08/01 12:43:27):{3} (Getting library info...)
[40002] (08/01 12:43:27):{3} (Info includes #tracks = 41, Library ID = 1446345917853597698)
[40002] (08/01 12:43:27):{3} (Complete detection: WMP, Status = VersionSupported)
[40002] (08/01 12:43:27):{3} (Detecting: PicturesDesktop)
[40002] (08/01 12:43:27):{3} (Getting library info...)
[40002] (08/01 12:43:27):{3} (Info includes #tracks = -1, Library ID = null)
[40002] (08/01 12:43:27):{3} (Complete detection: PicturesDesktop, Status = VersionSupported)
[40002] (08/01 12:43:27):{3} (Detecting: PicturesDevice)
[40002] (08/01 12:43:27):{3} (Getting library info...)
[40002] (08/01 12:43:27):{3} (Info includes #tracks = -1, Library ID = null)
[40002] (08/01 12:43:27):{3} (Complete detection: PicturesDevice, Status = VersionSupported)
[40002] (08/01 12:43:27):{3} (Setting default media Sources...)
[40004] (08/01 12:43:27):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[40004] (08/01 12:43:27):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:27):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[40004] (08/01 12:43:27):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:27):{3} (TASK: Service Startup, Duration: 768)
[40004] (08/01 12:43:27):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (08/01 12:43:27):{4} (Constructing DataSource: PicturesDesktop)
[40004] (08/01 12:43:27):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[40004] (08/01 12:43:27):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:27):{3} (TASK: MusicServiceStartupTask, Duration: 10)
[40004] (08/01 12:43:27):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (08/01 12:43:27):{3} (Constructing DataSource: iTunes)
[38050] (08/01 12:43:27):{4} (LoadDataSource: Started loading PicturesDesktop)
[40004] (08/01 12:43:27):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (08/01 12:43:27):{3} (LoadDataSource: Started loading iTunes)
[40004] (08/01 12:43:27):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (08/01 12:43:27):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (08/01 12:43:27):{3} (Loading datasource from: Rim.Media.Source.DataSourceSnapshot)
[40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, Duration: 50)
[19036] (08/01 12:43:28):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[40004] (08/01 12:43:28):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[40004] (08/01 12:43:28):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:28):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 101)
[38050] (08/01 12:43:28):{4} (LoadDataSource: Finished)
[40004] (08/01 12:43:28):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[40004] (08/01 12:43:28):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:28):{4} (TASK: PictureServiceStartupTask, Duration: 127)
[40004] (08/01 12:43:28):{4} (TASK: First_ITunesDataSource_Library_Load_After_Loading_From_TLE, STATE: Pending, TRANSITION: none, OPERATION: none)
taSourceTask>b__d())
ssing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANS[40004] (08/01 12:43:28):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:28):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 120)
[38050] (08/01 12:43:28):{3} (LoadDataSource: Finished)
[40004] (08/01 12:43:28):{4} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (08/01 12:43:28):{4} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[40002] (08/01 12:43:28):{3} (A new datasource has been loaded and is available.)
[40004] (08/01 12:43:28):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
[40004] (08/01 12:43:28):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:28):{3} (TASK: LoadMusicSourceTask, Duration: 256)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Library)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Music)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Podcasts)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Audiobooks)
[40002] (08/01 12:43:28):{4} (Loaded playlist: iTunes DJ)
[40002] (08/01 12:43:28):{4} (Loaded playlist: all music)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Ambient)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Ambient & Electronica)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Eno)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Fripp)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Jazz)
[40002] (08/01 12:43:28):{4} (Loaded playlist: My Top Rated)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Recently Added)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Recently Played)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Starts with...)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Top 25 Most Played)
[40002] (08/01 12:43:28):{4} (Loaded playlist: fripp highlights)
[40002] (08/01 12:43:28):{4} (Loaded playlist: Radio)
[40002] (08/01 12:43:28):{4} (Loaded playlist: chineâ ¹s iPod Selection)
[40004] (08/01 12:43:28):{4} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[40004] (08/01 12:43:28):{4} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:28):{4} (TASK: Load_iTunes_Library, Duration: 445)
[19036] (08/01 12:43:28):{4} (Library Refresh Complete for MediaSource: iTunes)
[40004] (08/01 12:43:28):{4} (TASK: First_ITunesDataSource_Library_Load_After_Loading_From_TLE, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartLibraryLoadInBackground>b__3())
[40004] (08/01 12:43:28):{4} (TASK: First_ITunesDataSource_Library_Load_After_Loading_From_TLE, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:28):{4} (TASK: First_ITunesDataSource_Library_Load_After_Loading_From_TLE, Duration: 505)
[40004] (08/01 12:43:49):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:49):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:49):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
[40004] (08/01 12:43:49):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:49):{3} (TASK: AutoUpdate Startup Task, Duration: 221)
[38034] (08/01 12:43:49):{3} (3.0.0.38)
[38017] (08/01 12:43:49):{3} (3.0.0.38)
[38035] (08/01 12:43:49):{3} (Version does not require an update, or no update available.)
[38016] (08/01 12:43:49):{3}
[40004] (08/01 12:43:49):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[40004] (08/01 12:43:49):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[40004] (08/01 12:43:49):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 691)
[38036] (08/01 12:44:15):{8} (311BFB88: Attached)
[40002] (08/01 12:44:15):{B} (DevMan(1) - Searching for connected device: 311BFB88)
[40002] (08/01 12:44:15):{B} (DevMan(2) - Found connected device: 311BFB88)
[50002] (08/01 12:44:15):{B} (BlackBerry Connect: Started)
[38037] (08/01 12:47:04):{8} (311BFB88: Detached)
[58000] (08/01 12:47:04):{B} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Link aborted -- COM ERROR CODE: -2147220982 (8004020A) -- STACK: at BBDeviceFileAccessLib.BBDeviceClass.Connect(){CRLF} at Rim.Media.Device.DeviceConnector.Connect(IBlackBerryInfo blackBerryInfo)
[40002] (08/01 12:47:04):{B} (End, Successful = False)
[40002] (08/01 12:47:04):{B} (FailureReason: LinkAborted)
[50002] (08/01 12:47:04):{B} (BlackBerry Connect: Finished)
The forum complains that my post is too long, so I'll split the second log into a second posting.
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Lion does not recognized HP Scanner
Lion does not recognized HP Scanner. Lion initially recognized the scanner and it worked perfectly for months. All of a sudden communications with the scanner stopped. I have checked the USB cable and it is working properly. I am using Bootcamp and when I boot in Windows the scanner and computer (iMac) work perfectly. I have downloaded, removed and reinstalled the HP software and update for Lion. When I go into System Preferences > Print/Scan, It sees all other printers and scanners including another HP printer scanner.
Hi.
what's your printer/scanner model #? If RRFS' suggestions fail to resolve your issue: try removing the HP drivers from /Library/Printers folder then with device connected directly to your computer, check for software updates, this will push HP software/drivers to your system - install them.
"do not install drivers from printer/scanner disc"
After installation, make sure the devices, both printer and scanner show up in system preferences > printers - try scanning. Also check with a native Application like image capture, see if its recognizing your scanner. -
I am unable to sync my Ipod Nano (4th generation I believe) because my computer does not recognize my device. Can anyone help me solve this problem?
Reset the AMDS > How to restart the Apple Mobile Device Service (AMDS) on Windows
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