Media Sync Issue: Loading music library...
Having an issue with Media Sync. Any help resolving this issue would be greatly appreciated!
Media Sync Version: 3.0.0.39
BlackBerry Model: 9630
End Goal: Hoping to load my nicely organized iTunes music onto my device
Issue: After opening Media Sync and clicking on "Music" tab -> itunes Playlist...Media sync continues to display the message "Loading music library..." however never actually loads any of my iTunes playlists.
[30000] (13/06 15:12:16):{1} Current Date: 2010/06/13
[50001] (13/06 15:12:16):{1} (Debug Log Level: 3)
[50001] (13/06 15:12:16):{1} (Event Log Level: -1)
[38017] (13/06 15:12:17):{1} (3.0.0.39)
[38018] (13/06 15:12:17):{1} (0.0.0.0)
[30004] (13/06 15:12:17):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[37001] (13/06 15:12:17):{6} Log Cleaning Started.
[50002] (13/06 15:12:17):{9} (BlackBerry Connect: Started)
[30004] (13/06 15:12:18):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 15:12:18):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 15:12:18):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: Service Startup, Duration: 582)
[30004] (13/06 15:12:18):{4} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:18):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 15:12:18):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:18):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 15:12:18):{4} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 15:12:18):{4} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: MusicServiceStartupTask, Duration: 26)
[30004] (13/06 15:12:18):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:18):{4} (LoadDataSource: Started loading iTunes)
[30004] (13/06 15:12:18):{4} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:18):{4} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 15:12:18):{4} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibraryUsingTask>b__0(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Application.Utilities.Validate.ParamWithinRange(Int64 argument, Int64 low, Int64 high, String argumentName)
at Rim.Media.Source.Music.MusicTrack.set_Rating(Int32 value)
at Rim.Media.Source.Music.MusicLibrary.AddTrack(IMusicTrack builder)
at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream, ICancelable task)
at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(ICancelable task)
at Rim.Media.Source.iTunes.ITunesDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:12:18):{4} (TASK: Load_iTunes_Library, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: Load_iTunes_Library, Duration: 370)
[30004] (13/06 15:12:18):{4} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
at Rim.Application.Tasks.Task.RunOneOperation()
at Rim.Application.Tasks.Task.Run()
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:12:18):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
at Rim.Application.Tasks.Task.RunOneOperation()
at Rim.Application.Tasks.Task.Run()
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:12:18):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:18):{4} (TASK: LoadMusicSourceTask, Duration: 381)
[30004] (13/06 15:12:19):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:12:19):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:19):{3} (TASK: Load_Picture_Library, Duration: 1094)
[19036] (13/06 15:12:19):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 15:12:19):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:12:19):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:19):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1154)
[38050] (13/06 15:12:19):{3} (LoadDataSource: Finished)
[30004] (13/06 15:12:19):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 15:12:19):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:19):{3} (TASK: PictureServiceStartupTask, Duration: 1183)
[38036] (13/06 15:12:20):{9} (30D3F47F: Connected)
[50002] (13/06 15:12:20):{9} (BlackBerry Connect: Finished)
[30004] (13/06 15:12:23):{3} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:23):{B} (LoadDataSource: Started loading PicturesDevice)
[30004] (13/06 15:12:23):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{B} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:12:23):{B} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 15:12:23):{B} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:12:23):{B} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{B} (TASK: Load_Picture_Library, Duration: 25)
[30004] (13/06 15:12:23):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:12:23):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 27)
[38050] (13/06 15:12:23):{B} (LoadDataSource: Finished)
[30004] (13/06 15:12:23):{4} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{3} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (13/06 15:12:23):{3} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:23):{3} (TASK: Reload picture destination, Duration: 544)
[38041] (13/06 15:12:30):{4} (Data communication succeeded: True)
[38040] (13/06 15:12:30):{4}
[30004] (13/06 15:12:30):{4} (TASK: UploadUsageDataTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <UploadProductionUsageData>b__9())
[30004] (13/06 15:12:30):{4} (TASK: UploadUsageDataTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:30):{4} (TASK: UploadUsageDataTask, Duration: 7080)
[30004] (13/06 15:12:39):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:39):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 15:12:39):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:12:39):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 0)
[50001] (13/06 15:32:06):{1} (Debug Log Level: 3)
[50001] (13/06 15:32:06):{1} (Event Log Level: -1)
[38017] (13/06 15:32:07):{1} (3.0.0.39)
[38018] (13/06 15:32:07):{1} (0.0.0.0)
[30004] (13/06 15:32:07):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 15:32:08):{9} (BlackBerry Connect: Started)
[37001] (13/06 15:32:08):{6} Log Cleaning Started.
[30004] (13/06 15:32:08):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 15:32:08):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 15:32:08):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: Service Startup, Duration: 565)
[30004] (13/06 15:32:08):{4} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:08):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (13/06 15:32:08):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 15:32:08):{4} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: MusicServiceStartupTask, Duration: 21)
[30004] (13/06 15:32:08):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:08):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 15:32:08):{4} (LoadDataSource: Started loading iTunes)
[30004] (13/06 15:32:08):{4} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:08):{4} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 15:32:08):{4} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibraryUsingTask>b__0(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Application.Utilities.Validate.ParamWithinRange(Int64 argument, Int64 low, Int64 high, String argumentName)
at Rim.Media.Source.Music.MusicTrack.set_Rating(Int32 value)
at Rim.Media.Source.Music.MusicLibrary.AddTrack(IMusicTrack builder)
at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream, ICancelable task)
at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(ICancelable task)
at Rim.Media.Source.iTunes.ITunesDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:32:08):{4} (TASK: Load_iTunes_Library, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: Load_iTunes_Library, Duration: 327)
[30004] (13/06 15:32:08):{4} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
at Rim.Application.Tasks.Task.RunOneOperation()
at Rim.Application.Tasks.Task.Run()
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:32:08):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
at Rim.Application.Tasks.Task.RunOneOperation()
at Rim.Application.Tasks.Task.Run()
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:32:08):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:08):{4} (TASK: LoadMusicSourceTask, Duration: 337)
[30004] (13/06 15:32:09):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:32:09):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:09):{3} (TASK: Load_Picture_Library, Duration: 1121)
[19036] (13/06 15:32:09):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 15:32:09):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:32:09):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:09):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1177)
[38050] (13/06 15:32:09):{3} (LoadDataSource: Finished)
[30004] (13/06 15:32:09):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 15:32:09):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:09):{3} (TASK: PictureServiceStartupTask, Duration: 1208)
[38036] (13/06 15:32:10):{9} (30D3F47F: Connected)
[50002] (13/06 15:32:10):{9} (BlackBerry Connect: Finished)
[30004] (13/06 15:32:13):{4} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:13):{B} (LoadDataSource: Started loading PicturesDevice)
[30004] (13/06 15:32:13):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:13):{B} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:32:13):{B} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 15:32:13):{B} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:32:13):{B} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:13):{B} (TASK: Load_Picture_Library, Duration: 31)
[30004] (13/06 15:32:13):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:32:13):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:13):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 37)
[38050] (13/06 15:32:13):{B} (LoadDataSource: Finished)
[30004] (13/06 15:32:13):{3} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:14):{4} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (13/06 15:32:14):{4} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:14):{4} (TASK: Reload picture destination, Duration: 494)
[38041] (13/06 15:32:19):{3} (Data communication succeeded: True)
[38040] (13/06 15:32:19):{3}
[30004] (13/06 15:32:19):{3} (TASK: UploadUsageDataTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <UploadProductionUsageData>b__9())
[30004] (13/06 15:32:19):{3} (TASK: UploadUsageDataTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:19):{3} (TASK: UploadUsageDataTask, Duration: 5319)
[30004] (13/06 15:32:29):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:29):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 15:32:29):{C} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:32:29):{C} (TASK: DownloadAndUpdateSupportedDevices, Duration: 0)
[38037] (13/06 15:39:27):{8} (30D3F47F: Detached)
[38036] (13/06 15:41:55):{8} (30D3F47F: Attached)
[50002] (13/06 15:41:55):{C} (BlackBerry Connect: Started)
[38036] (13/06 15:41:58):{C} (30D3F47F: Connected)
[50002] (13/06 15:41:58):{C} (BlackBerry Connect: Finished)
[50001] (13/06 15:56:07):{1} (Debug Log Level: 3)
[50001] (13/06 15:56:07):{1} (Event Log Level: -1)
[38017] (13/06 15:56:08):{1} (3.0.0.39)
[38018] (13/06 15:56:08):{1} (0.0.0.0)
[30004] (13/06 15:56:08):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[50002] (13/06 15:56:09):{9} (BlackBerry Connect: Started)
[37001] (13/06 15:56:09):{6} Log Cleaning Started.
[30004] (13/06 15:56:09):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (13/06 15:56:09):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (13/06 15:56:09):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: Service Startup, Duration: 592)
[30004] (13/06 15:56:09):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (13/06 15:56:09):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: MusicServiceStartupTask, Duration: 19)
[30004] (13/06 15:56:09):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:56:09):{4} (LoadDataSource: Started loading PicturesDesktop)
[38050] (13/06 15:56:09):{3} (LoadDataSource: Started loading iTunes)
[30004] (13/06 15:56:09):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:56:09):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[38050] (13/06 15:56:09):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
[30004] (13/06 15:56:09):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibraryUsingTask>b__0(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Application.Utilities.Validate.ParamWithinRange(Int64 argument, Int64 low, Int64 high, String argumentName)
at Rim.Media.Source.Music.MusicTrack.set_Rating(Int32 value)
at Rim.Media.Source.Music.MusicLibrary.AddTrack(IMusicTrack builder)
at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
at Rim.Media.Source.iTunes.ITunesXmlHelper.LoadLibrary(Stream xmlStream, ICancelable task)
at Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader.LoadLibrary(ICancelable task)
at Rim.Media.Source.iTunes.ITunesDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:56:09):{3} (TASK: Load_iTunes_Library, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: Load_iTunes_Library, Duration: 328)
[30004] (13/06 15:56:09):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
at Rim.Application.Tasks.Task.RunOneOperation()
at Rim.Application.Tasks.Task.Run()
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:56:09):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.
Parameter name: value
at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
at Rim.Application.Tasks.Task.RunOneOperation()
at Rim.Application.Tasks.Task.Run()
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (13/06 15:56:09):{3} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:09):{3} (TASK: LoadMusicSourceTask, Duration: 346)
[30004] (13/06 15:56:10):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:56:10):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:10):{4} (TASK: Load_Picture_Library, Duration: 1297)
[19036] (13/06 15:56:10):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (13/06 15:56:10):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:56:10):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:10):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 1351)
[38050] (13/06 15:56:10):{4} (LoadDataSource: Finished)
[30004] (13/06 15:56:10):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (13/06 15:56:10):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:10):{4} (TASK: PictureServiceStartupTask, Duration: 1395)
[38036] (13/06 15:56:11):{9} (30D3F47F: Connected)
[50002] (13/06 15:56:11):{9} (BlackBerry Connect: Finished)
[30004] (13/06 15:56:14):{3} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:56:14):{B} (LoadDataSource: Started loading PicturesDevice)
[30004] (13/06 15:56:14):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:14):{B} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (13/06 15:56:14):{B} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (13/06 15:56:14):{B} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (13/06 15:56:14):{B} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:14):{B} (TASK: Load_Picture_Library, Duration: 82)
[30004] (13/06 15:56:14):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (13/06 15:56:14):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:14):{B} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 84)
[38050] (13/06 15:56:14):{B} (LoadDataSource: Finished)
[30004] (13/06 15:56:15):{4} (TASK: UploadUsageDataTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:15):{3} (TASK: Reload picture destination, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <RefreshPictureDestinationInBackground>b__2())
[30004] (13/06 15:56:15):{3} (TASK: Reload picture destination, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:15):{3} (TASK: Reload picture destination, Duration: 530)
[38041] (13/06 15:56:20):{4} (Data communication succeeded: True)
[38040] (13/06 15:56:20):{4}
[30004] (13/06 15:56:20):{4} (TASK: UploadUsageDataTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <UploadProductionUsageData>b__9())
[30004] (13/06 15:56:20):{4} (TASK: UploadUsageDataTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:20):{4} (TASK: UploadUsageDataTask, Duration: 5221)
[30004] (13/06 15:56:30):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:30):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
[30004] (13/06 15:56:30):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (13/06 15:56:30):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 0)
Similar Messages
-
Media Sync 3.0 Stuck on "Loading music library..."
The previous version of Media Sync worked OK for me. However, Media Sync 3.0 gets stuck when I open it on the "Loading music library..." message. It doesn't hard hang because the circle is still spinning, but nothing happens.
Also, when I go to the Preferred Music Library under Options and try to select iTunes instead of Windows Media player and click OK it does not save my change. If I go back to the menu Windows Media Player is still selected.
Occasionally when I connect my Storm Windows Vista is telling me there is a drive problem and asks me if I want to scan it for errors. I say yes, but it says the disk must be disconnected to do the scan. I'm not sure how I can scan it if its not connected.... but I'm also not sure if this is related to my Media Sync hang problem.
Has anyone experienced this issue? I would appreciate any help. Thanks.Hi,
I checked my log file and I have a lot of "ID collision detected:" error messages. It also has the following exception reported:
[30004] (14/02 8:58:52):{10} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.InvalidCastException: Specified cast is not valid.
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementEventWatcher.Start()
at Rim.Application.Utilities.ProcessWatcher..ctor(String appName)
at Rim.Media.Source.iTunes.ITunesDetector.InitializeApplicationMonitor()
at Rim.Media.Source.DataSourceDetector.StartApplicationMonitor()
at Rim.Media.Sync.BBMusicSyncAPI.StartApplicationMonitor(MediaSource mediaSource, IDictionary`2 detectors)
at Rim.Media.Sync.BBMusicSyncAPI.SubscribeToMediaSourceMonitor(MediaSource mediaSource)
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
Is there a way I can wipe just the music portion of my device and start over? Maybe the collisions is the problem... -
I made the mistake of resetting my iPod to factory defaults. Now it will only partially sync to my music library. I continually get an error message saying that certain songs are not authorized for my computer, although they are in the iTunes library on the computer and will play. It's these songs that won't transfer to the iPod. I have deauthorized and re-authorized the computer but no joy. Any ideas?
Hello there DesertRat71,
I was thinking that some of the songs in your library may have been purchased under a different apple id. You have already done the first thing I would have done by de authorizing and re authorizing. To verify this, highlight one of the songs that will not sync over and use File>Get Info. Here is the help menu link for it if you need it help://bookmark='https://help.apple.com/itunes/mac/11.0/help/index.html?localePa th=English.lproj#itns2937'
In the Summary section there will be an Apple ID entry. If it shows something different than what you are currently using then I recommend signing into the Apple ID it shows and authorizing the computer for that one as well.
All the best,
Sterling -
Can itunes be set to sync with your music library?
Can itunes be set to sync with your music library? Everytime i add music to my computer i have to go to itunes and add it. If i move music on my computer then itunes gets lost and i have to add it again and then go back and delete all the broken links in itunes. Is there a better way?
iTunes does not at present have any good feature for watching folders and automatically importing tracks you add to a folder. Using strictly iTunes, unless you drop the tracks into the "Automatically Add to iTunes" folder in the iTunes Music folder, you'll have to add any such tracks manually, by dragging them to the iTunes window or by using the Add To Library command. Here are a couple of potential solutions from other developers, though:
http://albumbrowser.klarita.net/iTunesFolderWatch.html
http://www.lifehacker.com/software/itunes/hack-attack-automatically-sync-itunes- to-any-folders-175161.php
The same applies if you move a track from folder to folder manually; that will break iTunes' links to the track file and you'll have to re-add or relocate it in iTunes.
Thanks to Meg and Hudgie for the tips. -
BlackBerry Media Sync Hangs on "Loading music library..."
Here is the BlackBerry Media Sync Log
[30000] (16/06 1:31:21):{1} Current Date: 2010/06/16
[50001] (16/06 1:31:21):{1} (Debug Log Level: 4)
[50001] (16/06 1:31:21):{1} (Event Log Level: -1)
[40002] (16/06 1:31:22):{1} (Constructing Media Sync API...)
[38017] (16/06 1:31:22):{1} (3.0.0.39)
[38018] (16/06 1:31:22):{1} (0.0.0.0)
[40002] (16/06 1:31:22):{6} (Initializing Media Sync API...)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (16/06 1:31:22):{4} (Checking for iTunes Version...)
[40003] (16/06 1:31:22):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK: at Rim.Media.Source.iTunes.ITunesDetector.GetITunesVersion()
[40002] (16/06 1:31:22):{4} (Detecting: iTunes)
[40002] (16/06 1:31:22):{4} (Complete detection: iTunes, Status = NotInstalled)
[40002] (16/06 1:31:22):{4} (Detecting: WMP)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = 2940, Library ID = 2367277293702742018)
[40002] (16/06 1:31:22):{4} (Complete detection: WMP, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Detecting: PicturesDesktop)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
[40002] (16/06 1:31:22):{4} (Complete detection: PicturesDesktop, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Detecting: PicturesDevice)
[40002] (16/06 1:31:22):{4} (Getting library info...)
[40002] (16/06 1:31:22):{4} (Info includes #tracks = -1, Library ID = null)
[40002] (16/06 1:31:22):{4} (Complete detection: PicturesDevice, Status = VersionSupported)
[40002] (16/06 1:31:22):{4} (Setting default media Sources...)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: Service Startup, Duration: 201)
[40002] (16/06 1:31:22):{3} (Constructing DataSource: PicturesDesktop)
[38050] (16/06 1:31:22):{3} (LoadDataSource: Started loading PicturesDesktop)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{8} (TASK: MusicServiceStartupTask, Duration: 13)
[40002] (16/06 1:31:22):{4} (Constructing DataSource: WMP)
[38050] (16/06 1:31:22):{4} (LoadDataSource: Started loading WMP)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:22):{3} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:22):{9} (Loading datasource from Rim.Media.Source.WindowsMedia.WMPDataSourceLoader)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Progressing, TRANSITION: none, OPERATION: Void <LoadLibrarySTA>b__0(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
at Rim.Application.Utilities.FileSystem.FullPath.IsSamePath(IFullPath sourcePath)
at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.IsInWMPAutoPlaylistLocation(IFilePath path)
at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<GetWMPAudioPlaylistsAsWMPMedia>d__24.MoveNext()
at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.WMPLibrary.<get_Tracks>d__6.MoveNext()
at Rim.Media.Source.Music.MusicLibrary.GetLibrary(IReadOnlyLibrarySimple importer, ICancelable task)
at Rim.Media.Source.WindowsMedia.WMPDataSourceLoader.LoadLibrary(ICancelable task)
at Rim.Media.Source.WindowsMedia.WMPDataSource.LoadLibrary(Boolean firstLoad, ICancelable task)
at Rim.Media.Source.WindowsMedia.WMPDataSource.<>c__DisplayClass1.<LoadLibrarySTA>b__0()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{9} (TASK: Load_WMP_Library_On_STA, Duration: 62)
[30004] (16/06 1:31:22):{4} (TASK: API_LOAD_DATASOURCE_WMP, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
at Rim.Application.Tasks.Task.RunOneOperation()
at Rim.Application.Tasks.Task.Run()
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.NullReferenceException: Object reference not set to an instance of an object.
at Rim.Media.Sync.BBMusicSyncAPI.<GetLoadDataSourceTask>b__f(Exception e)
at Rim.Application.Tasks.Task.RunOneOperation()
at Rim.Application.Tasks.Task.Run()
at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(MediaSource source, ICancelable task)
at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<ProcessMusicSourceRequest>b__a()
at Rim.Application.Tasks.Task.RunOneOperation())
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, STATE: Failed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{4} (TASK: LoadMusicSourceTask, Duration: 70)
[40002] (16/06 1:31:22):{6} (Device file access monitor created.)
[40002] (16/06 1:31:22):{6} (Specific device requested: False)
[40002] (16/06 1:31:22):{6} (Device found: 312B7079)
[40002] (16/06 1:31:22):{6} (Total devices found: 1)
[37001] (16/06 1:31:22):{6} Log Cleaning Started.
[40002] (16/06 1:31:22):{B} (DevMan(1) - Searching for connected device: 312B7079)
[40002] (16/06 1:31:22):{B} (DevMan(2) - Found connected device: 312B7079)
[50002] (16/06 1:31:22):{B} (BlackBerry Connect: Started)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: Load_Picture_Library, Duration: 116)
[19036] (16/06 1:31:22):{3} (Library Refresh Complete for MediaSource: PicturesDesktop)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 152)
[38050] (16/06 1:31:22):{3} (LoadDataSource: Finished)
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:22):{3} (TASK: PictureServiceStartupTask, Duration: 178)
[38036] (16/06 1:31:24):{B} (312B7079: Connected)
[40002] (16/06 1:31:24):{B} (Model: 9550, JavaAppsVersion: 5.0.0.607)
[40002] (16/06 1:31:24):{B} (Retrieving mass storage volumes, attempt = 1)
[40002] (16/06 1:31:24):{B} (Now looking at the volumes found on the device.)
[40002] (16/06 1:31:24):{B} (Checking mass storage volumes to see if they are ready...)
[40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = I:\, vol.IsMediaMounted = True)
[40002] (16/06 1:31:24):{B} (--> Mass storage volume: vol.Path = J:\, vol.IsMediaMounted = True)
[40002] (16/06 1:31:24):{B} (Done looking at volumes. Attempt: 1, Volume are ready: True)
[40002] (16/06 1:31:24):{B} (Enabling drive (I:\), Attempt = 1)
[40002] (16/06 1:31:24):{B} (Waiting until drive is ready (I:\)...)
[40002] (16/06 1:31:24):{B} (Verified drive is ready (I:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
[40002] (16/06 1:31:24):{B} (Drive state (I:\) - ENABLED)
[40002] (16/06 1:31:24):{B} (Enabling drive (J:\), Attempt = 1)
[40002] (16/06 1:31:24):{B} (Waiting until drive is ready (J:\)...)
[40002] (16/06 1:31:24):{B} (Verified drive is ready (J:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
[40002] (16/06 1:31:24):{B} (Drive state (J:\) - ENABLED)
[40002] (16/06 1:31:24):{B} (Processing results of drive intialization.)
[40002] (16/06 1:31:24):{B} (Number of successful drives: 2)
[40002] (16/06 1:31:24):{B} (Number of failed drives: 0)
[40002] (16/06 1:31:24):{B} (End, Successful = True)
[50002] (16/06 1:31:24):{B} (BlackBerry Connect: Finished)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (I:\).)
[40002] (16/06 1:31:24):{B} (Ensuring Media Paths Exist (J:\).)
[40002] (16/06 1:31:24):{B} (Setting default drive: {0}J:\BlackBerry)
[30004] (16/06 1:31:25):{8} (TASK: Reload picture destination, STATE: Pending, TRANSITION: none, OPERATION: none)
[40002] (16/06 1:31:25):{E} (Constructing DataSource: PicturesDevice)
[38050] (16/06 1:31:25):{E} (LoadDataSource: Started loading PicturesDevice)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Pending, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
[38050] (16/06 1:31:25):{E} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
[40002] (16/06 1:31:25):{E} (Reading device volumes...)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: Load_Picture_Library, Duration: 14)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, STATE: Completed, TRANSITION: none, OPERATION: none)
[30004] (16/06 1:31:25):{E} (TASK: API_LOAD_DATASOURCE_PicturesDevice, Duration: 15)
[38050] (16/06 1:31:25):{E} (LoadDataSource: Finished)Hi Icetreay:
Thanks for reporting this.
It looks like we make assumptions about where the physical playlists in Windows Media Player are stored on the computer. They usually reside in a folder like: C:\Users\username\Music\Playlists\test.wpl
However, you must have a playlist located outside of this folder and it’s causing Media Sync to fail.
You could do a search of your computer to find all *.wpl files.
The ones that would cause us problems are playlists that are near the root. Ie
C:\myplaylist\list.wpl
C:\myplaylists\lists\list.wpl
If you move or delete these playlists, we should work again.
This issue will be fixed in the next version.
Cheers
M
Need additional information on BlackBerry products?
visit: http://www.blackberry.net -
IPhone 4 won't load music library on Sync
Hello. I've been having this problem for over a month now. My iphone 4 won't sync any of my music from my itunes library. I have tried a HUGE number of things. It does not seem to be related to itunes match issues.
I am trying to sync with my phone connected via USB. I cannot seem to get the wifi connection between my computer and device.
I am at a loss, and extremely angered that I cannot listen to my music. What should I try next? Am I missing something? What do I try next?I'm delighted to hear you've made progress
I've been thinking and playing a bit too. It turns out I sync all my music (successfully), but if I were to only sync a part, here's what my music sync page would look like:
The big difference I see is I don't have collections - and never did. Anyway, I'm wondering if the issue is somewhere in your computer's music library having gotten confused somewhere along the line. I suspect you've had your iTunes setup for a long time (many years). It would be drastic, but I'm wondering if you would consider some iTunes library reorganization processes. Of course, I understand if you don't want to go this way.
One option is to delete the iTunes database file, but that would delete all your playlists, song ratings, etc. It would then be rebuilt from scratch. That's very drastic, but here's a writeup about it: http://support.apple.com/kb/HT1660
Another option is to do something like go to iTunes' Preferences > Advanced and check "Keep iTunes Media FIle Organized." Or from iTunes' Files menu item, you could choose Library > Organize Library and then one of the two following choices (probaby "Reorganize Files ...).
Finally one thing you do that I've never seen before is in your summary options area, you are converting higher bit rates to 256K AAC. I've never seen that, and hope converting MP3 to AAC doesn't cause you problems. This little snip from iTunes' help just aroused my suspicion a bit about this action:
Anyway, glad you're headed down the path of progress! -
Can't load music library on Blackberry Link
When I click on my computers files to load my music library through Blackberry Link it says:
Blackberry Link Wasn't Able to Load Your Music Library
Close then reopen Blackberry Link
Did that many times, rebooted the computer, reinstalled the program etc all won't load my Itunes library.
It worked fine on BB Desktop Manager with my Bold 9900 which I was using until yesterday.
When right clicking on all music and going sync to > Blackberry10. It says 'A problem occured while attempting to access your media library (the sync did not complete."
Although there is no music there anyway as it can't load my Itunes library
Can someone please help?
ThanksI find it easier to just go through windows explorer and treat the phone as a memory stick. I click and drag everything over, a bit archaic but it works for me, problem free.
It's always funny when it's someone else. -
ITunes to iPod Sync corrupts iPod Music Library - Data Usage Chart Incorrect
Issue 1: Syncing Music Library
Issue 2: Data Usage Sync Displaying Incorrect Data
Conflicting Device: iPod Touch (5th Gen- Model MD717LL/A- 32GB)
Conflicting Device OS: iOS 7.0.4 (11B554a)
Capacity of Device: 28.01 GB
Current (As of February 18, 2014 at 11:30 PM EST) Total Space Used on Device: 19.05 GB
Current (As of February 18, 2014 at 11:30 PM EST) Total Space Available on Device: 8.95 GB
Conflicting Device 2: iTunes for Windows Vista (iTunes 11.1.4.62)
Back Up Config: iCloud
Option(s) selected on iTunes (in iPod Menu):
-Sync with this iPod over Wi-Fi
-Sync Music
-Entire Music Library
-Include Music Videos
-Include Voice Memos
-Sync Movies
-Sync TV Shows
Number of Songs in iTunes Library: 1245
Number of Songs in iPod Library: 1395
Note on Previous Data: This is due to errors with purchased songs from iTunes. I have a downloaded version of the purchased songs with added lyrics as well as a iTunes download for a fresh version of the song (has the cloud icon next to them).
Mutual Step(s) Leading to Issue(s):
- 1 - Open iTunes
Individual Step(s) Leading to Issue 1:
- 2 - Alter, Add, Change, Remove, or Edit any Music in my iTunes library
- 3 - Connect to iPod either via lightning to USB cable or Wi-Fi
- 4 - Click on the "iPod" button on the Navigation Bar
- 5 - Click "Sync" at the bottom of the screen
Individual Step(s) Leading to Issue 2:
Issue: Syncing Music Library
Issue 2: Data Usage Sync Displaying Incorrect Data
Conflicting Device: iPod Touch (5th Gen- Model MD717LL/A- 32GB)
Conflicting Device OS: iOS 7.0.4 (11B554a)
Conflicting Device 2: iTunes for Windows Vista (iTunes 11.1.4.62)
Back Up Config: iCloud
Option(s) selected on iTunes (in iPod Menu):
-Sync with this iPod over Wi-Fi
-Sync Music
-Entire Music Library
-Include Music Videos
-Include Voice Memos
-Sync Movies
-Sync TV Shows
Number of Songs in iTunes Library: 1245
Number of Songs in iPod Library: 1395
Note on Previous Data: This is due to errors with purchased songs from iTunes. I have a downloaded version of the purchased songs with added lyrics as well as a iTunes download for a fresh version of the song (has the cloud icon next to them).
Mutual Step(s) Leading to Issue(s):
- 1 - Open iTunes
Individual Step(s) Leading to Issue 1:
- 2 - Alter, Add, Change, Remove, or Edit any Music in my iTunes library
- 3 - Connect to iPod either via lightning to USB cable or iCloud
- 4 - Click on the "iPod" button on the Navigation Bar
- 5 - Click "Sync" at the bottom of the screen
Individual Step(s) Leading to Issue 2:
- 2 - Connect to iPod either via lightning to USB cable or iCloud
- 3 - Click on the "iPod" button on the Navigation Bar
- 4 - Hover over data usage bar
Description of Issue 1:
-When following steps, sync completes by corrupting all music files on the iPod Touch and not syncing altered/changed/added/removed/edited music with iPod.
-All music is either not shown or greyed out/inaccessible.
-When tapping a seemingly accessible song after sync, song immediately skips to next seemingly playable song. This process repeats until all songs are skipped. After the song is skipped, the song is grayed out/inaccessible. A download circle eventually shows showing the process of downloading the music file again. The file is never downloaded and remains stuck at 0% downloaded.
-Music purchased from iTunes is shown as downloadable and will download properly from iTunes if clicked on
-No known cause
Description of Issue 2:
-When looking at the data usage bar for my iPod Touch the status shows approx. 512 Mbs of data over capacity of the iPod and all data shown is categorizes as "Other"
-No known cause
-Causes Sync to Fail
-No Other Symptoms Seen
Affected Functions with Issue 1:
-Music Playback on iPod Touch
-Playlist Creation on iPod Touch
-Successful Sync Process
Affected Functions with Issue 2:
-Proper and Valid Sync with iPod
Failed Attempted Fixes for Issue 1:
-Restart of iPod
-Restart of iTunes
-Restart of Computer
-Hard Reboot of iPod
-All Combinations of listings above
-Multiple Syncs
-Ejecting iPod-> Removing USB from Port-> Connecting USB to Port again
-Deselecting "Sync over Wi-Fi with this iPod" option-> Clicking "Apply"
-Trying all of the above with and without the Music app running (including in the background).
Failed Attempted Fixes for Issue 2:
-Restart of iPod
-Restart of iTunes
-Restart of Computer
-Hard Reboot of iPod
-All Combinations of listings above
-Multiple Syncs
-Ejecting iPod-> Removing USB from Port-> Connecting USB to Port again
-Deselecting "Sync over Wi-Fi with this iPod" option-> Clicking "Apply"
Successful Attempted Fixes for Issue 1:
- 1 - Open iTunes
- 2 - Connect to iPod either via lightning to USB cable or iCloud
- 3 - Click on the "iPod" button on the Navigation Bar
- 4 - Navigate to the "Music" Tab on the Navigation Bar
- 5 - Deselect "Sync Music"
- 6 - When pop-up comes up click "Remove"
- 7 - Click "Sync"
- 8 - Wait for Sync to Finish
- 9 - Reboot iPod
- 10 - Reselect "Sync Music"
- 11 - Click Sync
- 12 - Wait for Sync to Finish
Successful Attempted Fixes for Issue 2: N/A
Unattempted Known Fixes for Issue 1:
-iTunes Match (I do not want to pay extra for this service)
Unattempted Known Fixes for Issue 2:
N/A
Annoyances of Issue 1:
-Having to delete all songs and redownload all songs onto iPod, it's very time consuming and frustrating due to the fact this doesn't always work.
-Having every song I bought on iTunes show twice- one downloaded with lyrics and one not downloaded without lyrics.
Annoyances of Issue 2: Disrupts the iPod Sync process (does not let it complete or even start- no error messages occur though) and I am unable to see the proper state of my iPod.
After Effects for Issue 1: A copy of any song purchased off of the iTunes Store is
After Effects for Issue 2: N/A
Occurrence Rate of Issue 1: Every Sync
Occurrence Rate of Issue 2: Occasionally during sync or daily iPod status check.
Origin Date of Issue 1: January 1, 2014 was the first noticed occurrence of this.
Origin Date of Issue 2: January 1, 2014 was the first noticed occurrence of this.
Note: If there is anything else needed please tell me- I would like to find a better solution or have this turned in as a bug. Thank you for your help!Were you ever able to solve this problem? If so,
how? If not, did you see the same slowness copying
the files in Windows Explorer from the NAS to the
iPod?
No I wasn't. To be honest I have essentially given up as even if I can fix it, disk space is cheaper than life is long!
Using the NAS in general is no problem. In fact, once iTunes got beyond the initial working out of what needed to be removed from and copied to the iPod, having all my MP3s on the NAS and copying direct to the iPod was no issue.
Following some sage (and frankly scary!) advice at ilounge (http://forums.ilounge.com/showthread.php?t=163611), I've decided to keep two copies of my MP3s. The fact that my fiendish NAS plan has failed is hurting more than the not-all-that-traumatic reality of duplicating 140GB of files if truth be told! -
Blackberry Media Sync not loading playlists
I've upgraded to BB Media Sync v 3.0, and now when I load the application, it won't read my playlists from WMP. I have NO DRM music, so that can't be it.
It worked fine right before the upgrade. I NEVER had a problem with it reading playlists until 3.0. I am running Vista.
Anyone have any ideas ???? Or where I can find an older version of Media Sync since it worked just fine and I could care less about syncing pictures ????2.0 is here:
http://download-mustang.rim.edgesuite.net/autoupdates/MediaSync/200_b28/BlackBerryMediaSync.exe -
I am having issues with the new Desktop Software 6 and Media Sync. Instead of pulling up my iTunes info, it seems to be pulling up any music on my entire computer.
I have seen two other threads marked "solved" that aren't. One simply bashes Blackberry for not having a contract with iTunes, which isn't the case if you've got the .m4a files instead of .m4p. Also one saying you can download Media Sync 5 which has already been removed from the website.
I am running Windows 7, Blackberry software 4.5.0.169, and iTunes 10.0.1.22. All of these are the latest versions.
Has anyone found an actual solution to this yet?
PS-
Blackberry: I have already ordered two Torches from AT&T for when my Alltel service transitions to them in January, but will certainly cancel them if I can't sync as I used to. Might as well get an iPhone in that case.
Solved!
Go to Solution.Is it using Windows Media Player by default? It supports them both. Sometimes Media Player indexes all your music and Media Sync will detect that it has more songs than iTunes so default to it.
You can change this in the Device menu, Device Options, Media, Music Source. -
Media Sync Playlist loaded with "no songs"
Hi. I was able to successfully get media sync to work from XP to my 8830. However, when I open a playlist I synched, it shows "No Songs". If I "expore" music files I find a new folder "Media Sync" and the playlist and songs are there and playable. However, I can only see the playlist and can't play it or see the songs going through the normal menus on my World Edition. I appreciate any suggestions!
Solved!
Go to Solution.I had a similar problem on my 8330. I loaded songs from iTunes using BlackBerry Media Sync. It worked fine for a while then suddenly "no songs" using Media player on the BB. The songs were on the media card and I could play them from Media, Explore.
I tried every thing in every forum I could find. Nothing worked until I reformatted the media card from Options, Format Card. In re-synced and now all is fine. -
I can't get my iPad to sync my iTunes music library
My iPad will not sync with my itunes music library. Proper boxes checked but it only downloads 120 of 1200 songs and I get the message that songs "can not be found." Anyone know how to resolve this?
Hi,
Try disabling anti virus software and turning off the Firewall on your PC, restart the iPad and try syncing.
If that doesn't help, troubleshooting security software issues here.
http://support.apple.com/kb/Ts3125
Carolyn -
IPod touch will no longer sync with my music library on iTunes since restoring to factory settings
I had to restore the ipod when it locked my son out as he'd forgotten the passcode.
I have around 1000 songs in my music library on itunes. Sync all songs is checked, but it saying there are 0 songs.
I'd like to sync all songs to the ipod. Can anyone help please?Syncing is iTunes keeping your iTunes library (or a defined portion of the iTunes library) "in sync" (the same as) the library on your iPod. And iTunes syncing of content generally goes in one direction only, from iTunes library on computer to the iPod. That's why, if you want to sync it to a NEW iTunes library, iTunes is warning you that the existing library on the iPod will be replaced.
So, you cannot transfer song files from iPod to computer using iTunes (except for songs purchased from the iTunes Store). However, there are third-party methods and utilities that can transfer from iPod to computer. If you do a Google search on something like "ipod transfer," you should get some links.
Once the song files are on your computer, you can add them to your iTunes library. Once your iTunes library is consolidated with ALL of your songs, you can sync your iPod to it.
NOTE: If you have songs previously purchased from the iTunes Store on the iPod, you can re-download them at no cost, from the iTunes Store Purchased screen. The link to Purchased is on the iTunes Store Home screen, under QUICK LINKS. -
I have downloaded itunes to my pc and converted my music library to itunes. When I hook my iphone to my computer, it says that it is syncing. However, my music libray isn't syncing to my iphone. What am I doing wrong?
Thanks,
MikeSee Recover your iTunes library from your iPod or iOS device, there are useful links in there even if you don't have a device.
tt2 -
Hello, and thank you for any help anyone can offer. I subscribed to iTunes Match to transfer my music that's been stuck on my iPod Touch (iOS 5.1.1) to my new computer.
First, some background to explain my problem. On an old laptop, I had 15,000+ songs (mostly video game music downloaded online) that I synced to my iPod Touch. The computer containing that music started having trouble and likely died. I was unable to afford having it looked at, but all the music from it has remained on my iPod Touch.
Recently, instead of trying to have the old computer fixed, I bought a new laptop. I was looking for a solution to get the music from my iPod Touch onto my new computer, since I know syncing with it would cost me every song I have on the iPod Touch that I didn't download on iTunes Store. I thought iTunes Match was the solution, that it would bring the music on my iPod Touch to the iCloud, and I'd at last be able to download my huge library onto the new computer from there.
Now, the problem: I had to purchase the iTunes Match service on my laptop iTunes. It put all my purchased music from the laptop on iTunes Match. Well, when I go to iPod Touch and try to turn on iTunes Match, it says: "iTunes Match will replace the music library on this device." I assume if I do that, it'll wipe out my 15,000+ iPod Touch songs from my old laptop and replace them with the 1200 or so that I've purchased from the iTunes Store (which I already have on my iPod)!!! That is the last thing I want to do! Is there a way of getting my iPod Touch library to the cloud so I can access it on iTunes, or have I wasted $25 on iTunes Match? If I wanted to replace the 15,000 songs on my iPod with the little library of purchased music on my new computer, I would just plug my iPod into it and sync! Furthermore, my purchases were already available on the iCloud when I authorized this new computer, without spending a dime. I've put a lot of time into my library, and making playlists as well. Any help getting my iPod music on iTunes Match is greatly appreciated! Sorry if I've overlooked something obvious, this is my first experience with cloud-based services.iTunes Match does not work this way. The service does not scan the music on an iOS device, only an iTunes library. For your music to be available in the cloud it must first be in an iTunes library. See the following articles:
http://support.apple.com/kb/HT1848
https://discussions.apple.com/docs/DOC-3991
An iOS device or iPod is not a storage device or backup of your music library. It is your responsibliity to maintain a backup of your music and other personal data.
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