Media Sync 3.0 Stuck on "Loading music library...​"

Question

The previous version of Media Sync worked OK for me. However, Media Sync 3.0 gets stuck when I open it on the "Loading music library..." message. It doesn't hard hang because the circle is still spinning, but nothing happens.
Also, when I go to the Preferred Music Library under Options and try to select iTunes instead of Windows Media player and click OK it does not save my change. If I go back to the menu Windows Media Player is still selected.
Occasionally when I connect my Storm Windows Vista is telling me there is a drive problem and asks me if I want to scan it for errors. I say yes, but it says the disk must be disconnected to do the scan. I'm not sure how I can scan it if its not connected.... but I'm also not sure if this is related to my Media Sync hang problem.
Has anyone experienced this issue? I would appreciate any help. Thanks.

Answer 1

Hi,
I checked my log file and I have a lot of "ID collision detected:" error messages. It also has the following exception reported:
[30004] (14/02 8:58:52):{10} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.InvalidCastException: Specified cast is not valid.
   at System.Runtime.InteropServices.Marshal.ThrowExcept​ionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   at System.Management.ManagementEventWatcher.Start()
   at Rim.Application.Utilities.ProcessWatcher..ctor(Str​ing appName)
   at Rim.Media.Source.iTunes.ITunesDetector.InitializeA​pplicationMonitor()
   at Rim.Media.Source.DataSourceDetector.StartApplicati​onMonitor()
   at Rim.Media.Sync.BBMusicSyncAPI.StartApplicationMoni​tor(MediaSource mediaSource, IDictionary`2 detectors)
   at Rim.Media.Sync.BBMusicSyncAPI.SubscribeToMediaSour​ceMonitor(MediaSource mediaSource)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(Media​Source mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(Medi​aSource source, ICancelable task)
   at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<Pr​ocessMusicSourceRequest>b__a()
   at Rim.Application.Tasks.Task.RunOneOperation())
Is there a way I can wipe just the music portion of my device and start over? Maybe the collisions is the problem...