MediaSource, Zen Touch & Synchronis

Apologies of this has already been covered in a prior post.
I like the MediaSource program, although I find the synchronisation between PC and Zen Touch doesn't transfer all tracks. Problems experienced are :
drops whole albums, </LI>
drops most songs from an album, only synch'ing one track</LI>
I know that you can control whether to include artists/alburms that are unknown, but the missing tracks have both album and artist information in the tags. All my tracks are in MP3 or WMA format, so there's no capability issues there - besides I rip whole CDs to my PC at once, so there's no use of different standards.
Can anyone explain what's going on ?

The same thing happens to me. I currently have 4200 songs on computer and after cleaning up my Touch i went to sync it with my library and it would transfer only about 00 songs, also another problem is that it would lock up and close the transfer application, after a couple of tries it finally synced but only 00 songs.
If anyone can help fix this problem please help.
NM

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Some WMA/DRM files won't sync after firmware upgrade on Zen Touch

I downloaded an eaudio book from my library, which grants a 2 day license. Prior to upgrading the firmware (to the latest available) on my Zen Touch, I was able to upload this book and play it while walking, etc.
At the same time, I was able to upload several other books I had downloaded and licensed. All are WMA/DRM.
After upgrading the firmware, I was able to resync some of the books I'd downloaded to my Zen Touch. Several, however, yield error messages--no matter how I try to upload them (WMP, Creative MediaSource, Zen Touch Media Explorer). All refuse to let me upload.
These books previously uploaded/played just fine. Note: they still play fine using WMP and Creative's software. But, it's a bit difficult to lug my desktop around when walking/running through the woods.
Any idea what the problem might be? All MediaSource says is:
<IMG src="http://herb.thetysons.org/images/CMC-error.jpg">
WMP0 tells me that "an unknown error" has occurred. Neither event is significant to make it to the system's application event log.
Any ideas on why these files--which could be tranferred before--can't be transferred now? The licenses are still valid, and the file format is identical to those that transferred without incident.

OK, my update. After reading the recent responses (thanks!), I performed the following experiments.
1) Reverted to the original v2.0 via factory restore, relinked to the Mac. ATV immediately copied over my entire library (one movie, lots of music) from the Mac, because I have iTunes checked marked for Automatic Sync ("iTunes automatically chooses the audio and video to sync, etc.").
*I consider this to be normal and expected behaviour.*
2) Downloaded and installed the 2.1 update (again...). After reboot the ATV was still on my network and still linked to my Mac. However there was no longer any media content on the ATV (as before).
*I do not consider this to be normal, expected behaviour. Nor, for that matter, is wiping user content acceptable.*
3) Cancelled and relinked ATV to Mac. As soon as the linking code was entered, automatic sync started. Only the one movie was copied, but no music.
*I do not consider this to be normal, expected behaviour.*
4) When that sync was completed I went and checked all the songs in one album in iTunes as a quick test, then sync'd again. That song was promptly copied to the ATV.
Progress!
5) Checked all songs, initiated a new sync and they're being copied as I write.
Success!
So v2.1 requires music to be manually selected in iTunes in order for automatic sync to work. Anyone not spot a contradiction in terms? Furthermore that was certainly not the case in software versions prior to 2.1, nor was this change communicated in any way I'm aware of to the user.
My conclusion is that this is either a bug, or else sheer thoughtlessness on Apple's part.
But my sincere thanks to those who've helped me to restore proper function to the ATV (well, fingers crossed), a device that I've become very fond of.
Neil

Zen Touch upgrade prob

Hi, I upgraded my Touch to version 2 firmware, installed the latest driver and downloaded and installed all the latest versions of the Creative ap
ps.
Since the upgrade I have had nothing but problems in trying to copy tracks to the Touch. Every app that I use including Creative Mediasource, Zen Touch Explorer, Notmad Explorer, Winamp and Windows Media Player (vers 0 and ) freezes or crashes when trying to write to the Touch. Winamp crashes straight away. WMP freezes when trying to synch. Zen Touch Explorer mostly doesn't see the Touch but freezes when it does and MediaSource sometimes manages to write a few tracks to the Touch and then freezes (or suspends, sometimes I can close it tidily). I have gone into Recovery mode and reformatted and done a cleanup, no disk errors are reported. I have reloaded the firmware and it reloads without a problem and does not report a firmware error. Windows XP reports it present as an MTB device. I have read these boards and also the nomadness boards and tried everything related to firmware upgrade problems with no success. Creative says my player is out of warrenty and won't offer any advice so I am completely out of ideas. Has anyone here had apps freezing on them after a firmware upgrade and managed to cure it's Any help would be great, thanks.

Hi,
Sorry ot hear you are having problems.
One thing, have you upgraded to the the latest version of Media Source - 3.3. This supports MTP devices. Just curious and of course the unit should be working with WMP 0 and .
When you attach the player to the PC does it come up with a dialogue box reporting detection, successful install and asking you what you wish to do? Or do you get any notification at all?
If oyu can try re-installing Win XP SP2.
Finally are you based in the U.S?
TIA
John

Creative zen touch problem - mediasource says it's emp

i've had my creative zen touch for more than a year and a half and used it every day with it working fine. a couple of weeks ago mediasource loaded it as empty on my pc. however all my music is still on it and i can play directly from the player but not through my computer. i've tried opening the player through other programs but this doesn't work either. i've tried uninstalling and reinstalling all of the creative software that came on the cd with it (mediasource, nomad explorer etc.) but it hasn't worked. does anybody know why this is and how i can fix the problem it's a bit annoying because i can't put any new music on it. thanks very much in advance. jonny.

Hello Roknoch,
Welcome to Creative forums!
You might want to check on these threads:
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Error messages when transferring to Zen Touch with Creative MediaSource Organi

Hello all,
My name is Allana and my lovely fiance bought me a Zen Touch for our 6 year anni'versary. I already love it dearly but transferring MP3s using MediaSource Organizer is a real nightmare.
It will transfer about 5-0 tracks then I will get a 'Server Busy, switch or retry' error, which is quickly followed by a 'Player is not connected or is busy' error.
Has anyone else experienced these errors? What did you do to fix it's
It is taking me absolutely ages to transfer tracks at this rate.
Please help!
Thanks,
Allana

Connection problems can be due to a lot of reasons.
Have a look through the list here in the Zen FAQ at Nomadness.net.

MediaSource not recognizing Zen Touch pla

Hello,
We recently got new PC's at work and I didn't have my cd with me... so I downloaded the drivers/media source for my Zen Touch. I followed the troubleshooting steps - reinstalling, etc. Windows sees the player and I can click the Zen player icon in My Computer (sees it as an external dri've) and can see all my songs... but when I get into MediaSource it doesn't realize I have a player installed. It's not an available source dri've at all. I noticed it never says "device connected" on my player's screen like I think it used to on my old pc when I'd bring up the media source. what am I missing or doing wrong?

You need to install "Creative Zen and NOMAD Jukebox plugin 2.00.9 for Creative MediaSource" in addition to MediaSource itself.

Problems with ripping files from my cds to Zen Touch via Mediasource pla

This is a problem I have had recently. I run Windows XP and have a Zen Touch which is a really decent player. However, just recently I have been unable to rip any CD tracks from my ample collection and put them on the Zen touch. I always get a little dialogue box which says CDrom doesn't support file ripping. Try the Recording function. It has done this even on CDs whose tracks I ACTUALLY put on the Zen touch already without any problem. Why is it doing this now?
I have tried re-installing the Zen touch cd a number of times but to no avail.
Thanks

Thanks for that. I have been going around in frustration with this thing for a few nights. Even my husband is at a loss with it and he knows more about this stuff than I do.
I have effected a temporary solution to the problem which is to rip cd tracks using Nero Startsmart which converts them to MP3 no problem. I have also tried using the Media Player as well. Now all I have to do is download from the MP3 folder the tracks I have already ripped and load them onto the Zen.
What I don't understand about all of this is that the MediaSource Software was working okay until this month.

Nomad explorer and creative mediasource not detecting zen touch player. PLEASE HE

Hi, I got a new pc and I was going to install my Zen Touch mp3 player on my new pc but I could'nt find the installation cd so I followed the instructions on here and downloaded all the necessary? software, drivers, plug ins, and followed all the instructions. Once everything was downloaded and installed I plugged my mp3 player into my pc and the noise it makes came up and mtp media player pop up appeared. Windows media player accepts that my zen touch is plugged in but creative media source and nomad explorer is not detecting it's?My os is windows xp, I am using windows media player 9 as I was having trouble with windows media player . Could someone please help me? Any help would be greatly appreciated. Thanks

If you've just upgraded to XP, you now have to upgrade your Zen as well as your Mediasource. First you've got to upgrade your Zen Touch firmware to version 2.0.05 or above. Look around on the Creative Support site and you'll find the download without too much trouble. Be warned that the firmware upgrade is permanent, and it will wipe out your Zen hard dri've contents, so say goodbye to all your music unless you want to back it all up to your PC first.
Then you've got to upgrade your Mediasource to v 3.30.2 or higher. Again, you can find the upgrade download on the Creative site. Then you've got to install Zen Touch Media Explorer v .30.04 or higher. Same thing -- easy to locate on the Creative site. Then you should be good to go!?Best,?John

Zen Touch playlists with MediaSource &

I have a zen touch w/ the updated firmware, and i just updated all the software.. the mediasource suite?
anyhow, I've been using windows media player to sync my zen touch. I just autosynced them on WMP, and it worked just dandy. however, i just downloaded the mediasource suite thing, and none of the playlists that are on my zen touch appear when i look at the zen touch media explorer. is there any way to access them?
The reason why this matters to me is because i'd like to be able to transfer songs from my zen touch to another comp some time and the zen touch media explorer has that feature. and it'd be infinitely easier to do it via playlist than song by song. especially since windows media player organized all the songs into separate folders by artist.
I did look for this question on the forums before i posted, but i didn't see a clear answer.Message Edited by erink02 on -28-2005 0:22 AM

The playlists appear correctly on the player right? If so then this could be a problem with Zen Media Explorer itself, not sure of a fix hopefully someone does.
As for getting songs off your player in that structure (Artist\Album\song_title.mp3) then you can use Windows Explorer/My Computer. Open that up and you should see your player listed, you can then highlight, copy, and paste it onto your computer. Playlists are not recognized in Windows Explorer so you will have a problem with that.

Zen Touch: Importing Playlists to the player with new firmware?/ Where do I get MediaSourc

Hello!
I have a problem with my Creative Zen Touch. I have updated the firmware of the Player to 2.., the new one which causes many trouble. The trouble is that I can throw my music via plug and play on the Player, but just with the Media Explorer for Play-for-Sure-Devices and with the Windows Media Player 0.
With this programs it works quite fine, but I cannnot import playlists to the player, just the plain files. With the Media Explorer for Play-for-Sure-Devices I cant even select the Playlists and with the Windows Media Player the files just get loaded onto the player, but it does not import the playlist into the playlist-screen in the media-library in my Zen Touch.
Before the stupid firmware-update came out, I used the Creative MediaSource-software, this worked quite well, because I also could import my Windows-Media-Player-Playlists and this was great. But now it does not work anymore. The problem with MediaSource is that after the firmware-update it does not recognize that my Zen Touch is connected with the PC. That is the reason why I cannot use this software to drag my music onto the Zen Touch.
I tried to update my MediaSource via Internet via the auto-update-tool. Now I have mediaSource 3.30.2 but it still does not work. In this forum I read that there is a version 5 avaiable but where can I get it's Would it actually solve the recognizing-problem
Are there maybe other possibilities to solve this problem
I really need your help!
Thank you,
your Dridge from Germany

OK, now I have found the MediaSource5-Software and I have downloaded and installed it. In the startpage there is at the end of the box "transfer playlist" but if I click on it, it says, that my Zen Touch is not connected. Overall the new MediaSource does not recognize my player, like the version 3 did too. But other software is recognizing that the Zen Touch is connected with the PC, like the Windows Media Player 0 or the Media Explorer for PlaysForSure-Devices.
Please help me!

Problems with the new Zen Touch Firmw

I'm getting the opposite of the problems other users I read about have with the new firmware: I DON'T want to use MediaSource further but my computer doesn't recognise my Zen Touch as an external hard disk (or Audio Player or anything else I can just drag and drop my music). MediaPlayer is recognising it and on my fathers computer it aso worked.
What should also be said: Right after installing the new firmware it worked but one day later my computer denied doing the same thing as the day before...
I'm quite desperate and I hope you can help me soon.

somebody help me.....just doaloading the latest zen touch firmware and Bang....computer crashed, and the fimware that was on the zen deleted...now i can't update no kind of firmware...sys the there?s no device, but in my computer says that exists one zen...

Zen touch 40gbs - News firmware - Probens with the new creative s

I have a big probems with this new suit.... I am trying to get some musics on my zen touch but when i click on organize media in this new suit, it opens a explorer but when i tried to copy the folder that i want to place on my computer it become empyt... anything inside...
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And with the explorer the folders with the artists become empyt or become with some files weard(any extantion). but when i asked to play the music ON my zen touch its ok...
Plz i wanna get my music and play on my computer how sould i do that without windows media player?

robertormpc wrote:But its not working... the mediasource its not working with this firmware this MediaSouce is not recognizing my zen touch... i update the media source for the last version
You didn't answer the question. Did you install that SPECIFIC download I mentioned? This is fundamental to get the Touch to work with MediaSource.

My Zen Disappeared??? (Zen Touch 40

At first I was a bit skeptical about updating the firmware to the "Plays for Sure" ver 2..0 from the original .0.03 that came installed on my Zen Touch (Purchased Dec 5th) 'cause I really don't use any subscription services. I was a bit concerned that the "Custom EQ" didn't funtion as I thought it should. (I just put out $00.00 for a set of Shure E2c's though) So, I backed up all my music, and went ahead with the firmware upgrade. I was a bit unhappy when I found that Mediasource no longer had the same functionality but since I was pretty familiar with WMP0 I felt, I could get past that hurdle. I was happy to see that "My Zen" was listed in the WMP Library when I first used WMP to reload all of my music. I am a bit concerned now that I have had to reboot and rebuild the music library on my Touch that it has now disappeared from the WMP library.
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You lost your Zen Touch? awww....
Does WMP0 detect it at all? If its not detecting then read <a href='http://forums.americas.creative.com/creativelabs/board/message?board.id=dap&message.id=2558#M2558' target=_blank>this[/url] for ways to get it working.

Zen Touch 40 GB: problems transferring music files and playli

Hi,
Creative Zen Touch 40 GB, one year old<
[color="#330000">PlaysForSure Firmware 2..0<
Creative MediaSource Organizer 5.0.38<
Creative?Sync Manager 5.0.9.0<
Windows XP Service Pack 2<
527?music (.wma) files on the player; 4205 MB of free space<
I'm finding it increasingly difficult to?transfer music files and playlists to my Zen Touch player now that the amount of free space on it has fallen below 5 GB. More often than not, it's necessary to put the player into Recovery mode, perform a clean-up, and then reboot and rebuild the library before Sync Manager works properly. I often need to repeat this process several times before I can transfer anything. Increasingly, too, Windows fails to detect the presence of the player when I connect it to my computer. Rebooting both the player and the computer usually fixes this issue. Transferring files by dragging and dropping in Windows Explorer is obviously much quicker than using Sync Manager, but here again I keep running into problems. It's as if the player freezes and refuses to take on-board any more files. Also, I can't find a way to transfer playlists except with Sync Manager. Are these known problems? I recalling running into similar issues with the Zen Touch 20 GB a few years ago. And could the fact that I'm doggedly using an old (998) and underpowered computer be an issue? I'm thinking of replacing the computer anyway, but is it likely that these synchronization problems would diminish or disappear altogether if I were to upgrade to something speedier?Thanks for any insights,Pete

I too have a simular problems! Managing music is the biggest problem with over 0 Gigs. Some artists songs sometimes change name titles, artists,?and etc. Win Explorer is most used by me now. Yes, I do lose sync from time to time! Especially when I open two windows on the portable zen. There are two tools that need. . Playlist management - it takes too long to do it on the player. I want to create "Gym Vibes" and had it on my old creative?Nomad player, but couldn't transfer. "Creative Sync Manager" doesn't do it!?Without all that sync stuff how can I create and edit creative's playlist on a PC?2. A method for detecting dupicates?This is my second creative portable and if I don't get the tools I won't buy another!

Zen Touch no longer uses fold

At some point after an update (not sure if it was firmware or an update to MediaSource as I have applied both in the last 2 months) my 20GB Zen Touch stopped storing music in logical artist/album folders. Instead it stores all music files in the root folder of the player.
I realise the player does not need folders to operate correctly, and that it organises the files by their ID3 tags, BUT...
It has a 20 Gigabyte storage capacity, and so if ALL the files go into a single root folder my poor PC struggles and hangs as it tries to list the files whenever I open up MediaSource. There are way too many files in a single folder for it to run smoothly.
It makes MediaSource almost unusable. Why has this been done, and how do I fix it's

Can you see any files on your Zen Touch using Windows Explorer? I have the latest driver installed on mine (with Windows XP), and all my music is still under "artist" folders under the "Media" folder. I don't use Mediasource. I always found it WAY too slow and clunky to use. I am using WMP now, which seems to work much better than MediaSource to synch music (and now creates playlists). As you know, WMP uses tags like the Zen itself, so you don't see or don't use folder structure. The only downside I've found to totally replacing MediaSource with WMIP is that I can't edit tags on the player itself without Mediasource. So, I just delete them, edit on PC and copy them back.

MediaSource, Zen Touch & Synchronis

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