Messages are in waiting mode in SMQ2

Hello All,
I have plenty of messages in waiting mode of SMQ2. How do I release these messages from the queues.
The queue name starts with ABC* in SMQR and it is Registration mode.
Please let me know step by step solution and checklist
Thanks
Mike

The queue ABC* is in CRM system and the messages are coming from PI. The queue ABC* has plenty of queue names with ABC123, ABV456, etc etc All these queues are having many messages in waiting mode. the messages are in waiting mode due to a communication failure from PI to CRM proxy. And now the comm failure is resolved but the messages need to be released from waiting mode in production. I need to know what do I do to release these messages from the queues. All these ABC* queues are registered. The unlock queues didn't work.
Wjhat is the usual approach when we face this kind of situation. I am sure this is an usual situation in PI CRM interfaces.
thanks
mike

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