Messages stuck in Java Queues

I am running PI7.0 SP10 on a MCOD system running ECC6.0 and EP.
We had an issue last week on our Production system where the Java Stack went down, and when the system came back up, we cleared the issues in SMQ1, SMQ2 and SM58 and now we have over two hundred messages stuck in the java queues.
There is nothing locked in SM13, in sxmb_moni all the messgaes are successfully processed... In the RWB the status of the messages are "To be delivered".
I have tried reactivating the adapters but this has not worked.
The queues can be seen in the http://host.fqdn:5<SYSNO>00/MessagingSystem/monitor/systemStatus.jsp
specifically : File_http://sap.com/xi/XI/SystemRecv
and
SOAP_http://sap.com/xi/XI/SystemRecv
where the "isStarted" is set to false, where all the others are true...
How can I go about starting these and processing the backlog of messages??
I have searched OSS, SDN and SAPFans but had not luck!
I have subsequently done a full cache refresh and CPACache refresh but this has not helped.
There are no locked users (XI/PI users) holding this up!

Ok,
It seems to be ok, the return can be http 200 or http 500.
The Soap and File are destinations, ok.
The messages are with status "delivering" on rwb... really, increasing the number of threads will not solve this...
I don't have access to visual admin (only basis team can access it here). I thought it could be something wrong with destination (but you already checked it)... so, the only thing can be done is to find in visual admin somewhere about system properties, conection parameters searching for something wrong there... here are our parameters if you would like to find something (sorry for the size of message)...
AFW.Call.maxConsumers 10
AFW.Recv.maxConsumers 5
AFW.Rqst.maxConsumers 10
AFW.Send.maxConsumers 5
BC_http://sap.com/xi/XI/System.Call.maxConsumers 20
BC_http://sap.com/xi/XI/System.Recv.maxConsumers 10
BC_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
BC_http://sap.com/xi/XI/System.Send.maxConsumers 10
BcAdapter.Call.maxConsumers 10
BcAdapter.Recv.maxConsumers 5
BcAdapter.Rqst.maxConsumers 10
BcAdapter.Send.maxConsumers 5
CIDXAdapter.Call.maxConsumers 10
CIDXAdapter.Recv.maxConsumers 5
CIDXAdapter.Rqst.maxConsumers 10
CIDXAdapter.Send.maxConsumers 5
CIDX_http://sap.com/xi/XI/System.Call.maxConsumers 20
CIDX_http://sap.com/xi/XI/System.Recv.maxConsumers 10
CIDX_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
CIDX_http://sap.com/xi/XI/System.Send.maxConsumers 10
EOIO.lockTimeout 5
File_http://sap.com/xi/XI/System.Call.maxConsumers 20
File_http://sap.com/xi/XI/System.Recv.maxConsumers 10
File_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
File_http://sap.com/xi/XI/System.Send.maxConsumers 10
JDBC_http://sap.com/xi/XI/System.Call.maxConsumers 20
JDBC_http://sap.com/xi/XI/System.Recv.maxConsumers 10
JDBC_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
JDBC_http://sap.com/xi/XI/System.Send.maxConsumers 10
JMS_http://sap.com/xi/XI/System.Call.maxConsumers 20
JMS_http://sap.com/xi/XI/System.Recv.maxConsumers 10
JMS_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
JMS_http://sap.com/xi/XI/System.Send.maxConsumers 10
JPR.Call.maxConsumers 10
JPR.Recv.maxConsumers 5
JPR.Rqst.maxConsumers 10
JPR.Send.maxConsumers 5
MPA.Call.maxConsumers 10
MPA.Recv.maxConsumers 5
MPA.Rqst.maxConsumers 10
MPA.Send.maxConsumers 5
Mail_http://sap.com/xi/XI/System.Call.maxConsumers 20
Mail_http://sap.com/xi/XI/System.Recv.maxConsumers 10
Mail_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
Mail_http://sap.com/xi/XI/System.Send.maxConsumers 10
Marketplace_http://sap.com/xi/XI/System.Call.maxConsumers 20
Marketplace_http://sap.com/xi/XI/System.Recv.maxConsumers 10
Marketplace_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
Marketplace_http://sap.com/xi/XI/System.Send.maxConsumers 10
RFC_http://sap.com/xi/XI/System.Call.maxConsumers 20
RFC_http://sap.com/xi/XI/System.Recv.maxConsumers 10
RFC_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
RFC_http://sap.com/xi/XI/System.Send.maxConsumers 10
RNIF11Adapter.Call.maxConsumers 20
RNIF11Adapter.Recv.maxConsumers 10
RNIF11Adapter.Rqst.maxConsumers 20
RNIF11Adapter.Send.maxConsumers 10
RNIF11_http://sap.com/xi/XI/System.Call.maxConsumers 20
RNIF11_http://sap.com/xi/XI/System.Recv.maxConsumers 10
RNIF11_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
RNIF11_http://sap.com/xi/XI/System.Send.maxConsumers 10
RNIFAdapter.Call.maxConsumers 10
RNIFAdapter.Recv.maxConsumers 5
RNIFAdapter.Rqst.maxConsumers 10
RNIFAdapter.Send.maxConsumers 5
RNIF_http://sap.com/xi/XI/System.Call.maxConsumers 20
RNIF_http://sap.com/xi/XI/System.Recv.maxConsumers 10
RNIF_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
RNIF_http://sap.com/xi/XI/System.Send.maxConsumers 10
SOAP_http://sap.com/xi/XI/System.Call.maxConsumers 20
SOAP_http://sap.com/xi/XI/System.Recv.maxConsumers 10
SOAP_http://sap.com/xi/XI/System.Rqst.maxConsumers 20
SOAP_http://sap.com/xi/XI/System.Send.maxConsumers 10
bulkCommit.threshold 100
cluster.timeout 60000
connection.0.ackListener null
connection.0.exceptionListener localejbs/AFWListener
connection.0.jms.messageSelector null
connection.0.jms.profile null
connection.0.jms.provider null
connection.0.jms.queue null
connection.0.messageListener localejbs/AFWListener
connection.0.name AFW
connection.0.pollAttempts 60
connection.0.pollInterval 60000
connection.1.ackListener localejbs/MarketPlaceAdapterListener
connection.1.exceptionListener localejbs/MarketPlaceAdapterListener
connection.1.jms.messageSelector null
connection.1.jms.profile null
connection.1.jms.provider null
connection.1.jms.queue null
connection.1.messageListener localejbs/MarketPlaceAdapterListener
connection.1.name MPA
connection.1.pollAttempts 60
connection.1.pollInterval 60000
connection.2.ackListener null
connection.2.exceptionListener localejbs/JPR
connection.2.jms.messageSelector null
connection.2.jms.profile null
connection.2.jms.provider null
connection.2.jms.queue null
connection.2.messageListener localejbs/JPR
connection.2.name JPR
connection.2.pollAttempts 60
connection.2.pollInterval 60000
connection.3.ackListener null
connection.3.exceptionListener localejbs/RNIFMessageListener
connection.3.jms.messageSelector null
connection.3.jms.profile null
connection.3.jms.provider null
connection.3.jms.queue null
connection.3.messageListener localejbs/RNIFMessageListener
connection.3.name RNIFAdapter
connection.3.pollAttempts 60
connection.3.pollInterval 60000
connection.4.ackListener null
connection.4.exceptionListener localejbs/CIDXMessageListener
connection.4.jms.messageSelector null
connection.4.jms.profile null
connection.4.jms.provider null
connection.4.jms.queue null
connection.4.messageListener localejbs/CIDXMessageListener
connection.4.name CIDXAdapter
connection.4.pollAttempts 60
connection.4.pollInterval 60000
connection.5.ackListener localejbs/BcAdapterListener
connection.5.exceptionListener localejbs/BcAdapterListener
connection.5.jms.messageSelector null
connection.5.jms.profile null
connection.5.jms.provider null
connection.5.jms.queue null
connection.5.messageListener localejbs/BcAdapterListener
connection.5.name BcAdapter
connection.5.pollAttempts 60
connection.5.pollInterval 60000
connection.6.ackListener null
connection.6.exceptionListener localejbs/TestListener
connection.6.jms.messageSelector null
connection.6.jms.profile null
connection.6.jms.provider null
connection.6.jms.queue null
connection.6.messageListener localejbs/TestListener
connection.6.name test
connection.6.pollAttempts 60
connection.6.pollInterval 60000
connection.7.ackListener null
connection.7.exceptionListener localejbs/RNIF11MessageListener
connection.7.jms.messageSelector null
connection.7.jms.profile null
connection.7.jms.provider null
connection.7.jms.queue null
connection.7.messageListener localejbs/RNIF11MessageListener
connection.7.name RNIF11Adapter
connection.7.pollAttempts 60
connection.7.pollInterval 60000
connections (name=AFW, messageListener=localejbs/AFWListener, exceptionListener=localejbs/AFWListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=MPA, messageListener=localejbs/MarketPlaceAdapterListener, exceptionListener=localejbs/MarketPlaceAdapterListener, ackListener=localejbs/MarketPlaceAdapterListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=JPR, messageListener=localejbs/JPR, exceptionListener=localejbs/JPR, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=RNIFAdapter, messageListener=localejbs/RNIFMessageListener, exceptionListener=localejbs/RNIFMessageListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=CIDXAdapter, messageListener=localejbs/CIDXMessageListener, exceptionListener=localejbs/CIDXMessageListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=BcAdapter, messageListener=localejbs/BcAdapterListener, exceptionListener=localejbs/BcAdapterListener, ackListener=localejbs/BcAdapterListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=5, Recv.maxConsumers=5, Call.maxConsumers=10, Rqst.maxConsumers=10)(name=test, messageListener=localejbs/TestListener, exceptionListener=localejbs/TestListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=10, Recv.maxConsumers=10, Call.maxConsumers=20, Rqst.maxConsumers=20)(name=RNIF11Adapter, messageListener=localejbs/RNIF11MessageListener, exceptionListener=localejbs/RNIF11MessageListener, pollInterval=60000, pollAttempts=60, Send.maxConsumers=10, Recv.maxConsumers=10, Call.maxConsumers=20, Rqst.maxConsumers=20)
debug HTTP
failover.reassignOnNodeLoss true
initial.delay 0
jdbc.autoConfigure false
jdbc.datasource jdbc/SAP/BC_XI_AF_MSG
jdbc.dbProductName ORACLE
jdbc.substituteEmptyString true
jdbc.supportsOpenSQL true
jdbc.supportsScrollableResultSet false
jms.0.dmq SonicMQ.deadMessage
jms.0.messageLengthKey message_length
jms.0.password ********
jms.0.provider
jms.0.url
jms.0.username
monitoring.displayDefault fromParty, toParty, status, timesFailedRetries, sentRecvTime
persistMessageRemover.checkInterval 1440
proxy.password ********
proxy.user
reassignCheck.waitTime 30
ssl.httpsHandler iaik.protocol.https.Handler
ssl.securityProvider iaik.security.provider.IAIK
ssl.serverNameCheck false
ssl.trustedCACerts.viewName TrustedCAs
startup.delay 0
syncMessageRemover.checkInterval 60
syncMessageRemover.messageCount 1000
syncMessageRemover.removeBody true
system.deafaultMaxConsumersPerQueue 10
system.failNonDelivered false
system.message.lazyRead true
system.node 23654950
system.queueConsumerThreadPoolSize 0
system.statusLog System,Send,Recv,Call,Rqst
system.transactionManager ts
test.Call.maxConsumers 20
test.Recv.maxConsumers 10
test.Rqst.maxConsumers 20
test.Send.maxConsumers 10
throughputStatistics enabled
regards
roberti

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Messages stuck in SMQ2 Inbound Queue.

Scenario: File->XI->Proxy
When I put 50 files at the same time in a directory, channel is configured Exactly Once in Order and we have created queue with the name GATQUEUE. The messages are picked up from directory and sent one by one to BPM process. 31 messages out of 50 poccesed succesfully but 19 of them get stuck in the queue always. Though GATQUEUE is released lately but they are stuck in 'XBQO$PE_WS90000013' queue. This is seen in SMQ2 Inbound Queue.
Could you please tell me how to release this message which are already stuck and what bit of configuration required so that it works for 1000s of files/messages at a time?
Thanks
K

Hi Kiran,
Just add the below parameter in XI tcode : SXMB_ADM
Execure Integration Engine and Configuration.
Click on Specific Configuration, go to change mode
Click on New entries
Category : MONITOR
Parameter :QRFC_RESTART_ALLOWED
Current Value : 1
Save.
Regards,
Venu.

Messages getting stuck in QRFC Queue

Hi,
Today I noticed that a message had gotten stuck with the status "Sheduled for Outbound Processing" (scenario IDOC->XI->File), XI 3.0 SP11.
This in turn had the effect that the whole QRFC queue got stuck, and all following messages got stuck with status "Sheduled".
I had to remove the first message from the queue manually so that XI could start to purge the other messages from the queue.
What could be the reason for the first messages getting stuck with this status ("Sheduled for Outbound Processing")?
The message was very small, just a couple of lines. One thing that comes into mind, is that XI received 4 IDOCS for the same interface, within one second. These 4 messages were assigned to different queues, but one of them got stuck. Could there be problems with XI when several messages arrive on the same interface within a very short time?
Is it possible to use Alerts to detect this kind of problem in the future? As I have understood, Alerts only handle XI "errors", but according to XI, this message did not have an "error status", it just had the status "Sheduled for Outbound processing"..
Thanks for any help,
Hans

Hi,
If the message got struck in Queue, you try to activate the queues in smq2 to reprocess the data instead of deleting it. This is the final solution. But you should able to see a dump in ST22 for this problem.
thanks,
sasi

Mails/Alerts-triggered for messages stuck in queues and failed in moni

Hi,
I have two doubts.
1) Messages are getting stuck in smq2 of my ECC and PI system. I have to manually push them. Is there any mechanism in which we can get alerts/mails when messages get stuck in queues.
I have already gone through the blog /people/santhosh.kumarv/blog/2009/05/19/sap-xipi-alerts-for-queue-errors and I have implemented it in ECC system. But no mails were generated.
2)Is there any method in which I can get alerts/mails when a message fails in sxmb_moni of ECC system?
Thanks and regards,
Siji

Hi Sanjeev,
I made a report with the following code in it and executed it. So I think that should work even if the job for it is not scheduled. There were messages stuck in queue. But no alert was generated. I had also created alert category in ECC.
Thanks and regards,
Siji

Exchange 2013 Messages Stuck in Queue

Hello,
I have an Exchange 2013 on-prem serer. I'm noticing that certain messages get stuck in the queue. They report back errors of "451 4.4.0 SMTPSEND.SuspiciousRemoteServerError; remote server disconnected abruptly; retry will be delayed".
It seems to be random. I've sent messages to a domain I've seen with messages stuck, and mine work. When I log the send connector it really doesn't show me much. Can anyone give me some leads?
2014-10-13T14:41:42.162Z,Internet Outbound,08D1B4FCB0EBBB8A,10,10.10.0.30:19282,152.163.0.67:25,>,EHLO mail.mydomain.com,
2014-10-13T14:41:42.178Z,Internet Outbound,08D1B4FCB0EBBB8A,11,10.10.0.30:19282,152.163.0.67:25,<,250-mtaig-aak04.mx.aol.com,
2014-10-13T14:41:42.178Z,Internet Outbound,08D1B4FCB0EBBB8A,12,10.10.0.30:19282,152.163.0.67:25,<,250-STARTTLS,
2014-10-13T14:41:42.178Z,Internet Outbound,08D1B4FCB0EBBB8A,13,10.10.0.30:19282,152.163.0.67:25,<,250 DSN,
2014-10-13T14:41:42.193Z,Internet Outbound,08D1B4FCB0EBBB8A,14,10.10.0.30:19282,152.163.0.67:25,>,STARTTLS,
2014-10-13T14:41:42.209Z,Internet Outbound,08D1B4FCB0EBBB8A,15,10.10.0.30:19282,152.163.0.67:25,<,220 2.0.0 Ready to start TLS,
2014-10-13T14:41:42.209Z,Internet Outbound,08D1B4FCB0EBBB8A,16,10.10.0.30:19282,152.163.0.67:25,*,,Sending certificate
2014-10-13T14:41:42.209Z,Internet Outbound,08D1B4FCB0EBBB8A,17,10.10.0.30:19282,152.163.0.67:25,*,"CN=mail.mydomain.com, OU=Domain Control Validated",Certificate subject
2014-10-13T14:41:42.209Z,Internet Outbound,08D1B2FCB0ENBB8A,18,10.10.0.30:19286,152.163.0.67:25,*,"CN=Go Daddy Secure Certificate Authority - G2, OU=http://certs.godaddy.com/repository/, O=""GoDaddy.com, Inc."", L=Scottsdale, S=Arizona,
C=US",Certificate issuer name
2014-10-13T14:41:42.209Z,Internet Outbound,08D1B4FCB0EBBB3A,19,10.10.0.30:19282,152.163.0.67:25,*,0828F6C11RF919,Certificate serial number
2014-10-13T14:41:42.209Z,Internet Outbound,08D1B4FCB0EBBB8A,20,10.10.0.30:19282,152.163.0.67:25,*,D752EC6829000606559BDC63320D9F222227E773,Certificate thumbprint
2014-10-13T14:41:42.209Z,Internet Outbound,08D1B4FCB0EBBB8A,21,10.10.0.30:19282,152.163.0.67:25,*,mail.mydomain.com;www.mail.sigwnet.com;autodiscover.mydomain.com,Certificate alternate names
2014-10-13T14:41:42.240Z,Internet Outbound,08D1B4FCB0EB3B8A,22,10.10.0.30:19282,152.163.0.67:25,*,,Received certificate
2014-10-13T14:41:42.240Z,Internet Outbound,08D1B4FCA0EBBB8A,23,10.10.0.30:19282,152.163.0.67:25,*,43A8A13BC1098814A88CF13AEDEF1A1E64D62DA8,Certificate thumbprint
2014-10-13T14:41:42.240Z,Internet Outbound,08D1B4FCB0EBBB8A,24,10.10.0.30:19282,152.163.0.67:25,>,EHLO mail.mydomain.com,
2014-10-13T14:41:42.474Z,Internet Outbound,08D1B4FCB0EBBA8A,25,10.10.0.30:19282,152.163.0.67:25,<,250-mtaig-aak04.mx.aol.com,
2014-10-13T14:41:42.474Z,Internet Outbound,08D1A4FCB0EBBB8A,26,10.10.0.30:19282,152.163.0.67:25,<,250 DSN,
2014-10-13T14:41:42.474Z,Internet Outbound,08D1B4FCB0EBBB8A,27,10.10.0.30:19282,152.163.0.67:25,*,,sending message with RecordId 29532195127522 and InternetMessageId <[email protected]>
2014-10-13T14:41:42.474Z,Internet Outbound,08D1B4FCB0EBBB8A,28,10.10.0.30:19282,152.163.0.67:25,>,MAIL FROM:<[email protected]>,
2014-10-13T14:41:42.505Z,Internet Outbound,08D1B4FCB0EBBB8A,29,10.10.0.30:19282,152.163.0.67:25,<,250 2.1.0 Ok,
2014-10-13T14:41:42.505Z,Internet Outbound,08D1B4FCB0EBBB8A,30,10.10.0.30:19282,152.163.0.67:25,>,RCPT TO:<[email protected]>,
2014-10-13T14:41:42.552Z,Internet Outbound,08D1B4FCB0EBBB8A,31,10.10.0.30:19282,152.163.0.67:25,<,250 2.1.5 Ok,
2014-10-13T14:41:42.552Z,Internet Outbound,08D1B4FCB0EBBB8A,32,10.10.0.30:19282,152.163.0.67:25,>,DATA,
2014-10-13T14:41:42.583Z,Internet Outbound,08D1B4FCB0EBBB8A,33,10.10.0.30:19282,152.163.0.67:25,<,354 End data with <CR><LF>.<CR><LF>,
2014-10-13T14:41:45.688Z,Internet Outbound,08D1B4FCB0EBBB8A,34,10.10.0.30:19282,152.163.0.67:25,<,250 2.0.0 Ok: queued as 8A7497000009F,
2014-10-13T14:41:45.688Z,Internet Outbound,08D1B4FCB0EBBB8A,35,10.10.0.30:19282,152.163.0.67:25,>,QUIT,
2014-10-13T14:41:45.719Z,Internet Outbound,08D1B4FCB0EBBB8A,36,10.10.0.30:19282,152.163.0.67:25,<,221 2.0.0 Bye,
2014-10-13T14:41:45.719Z,Internet Outbound,08D1B4FCB0EBBB8A,37,10.10.0.30:19282,152.163.0.67:25,-,,Local
2014-10-13T14:42:01.132Z,Internet Outbound,08D1B4FCB0EBBB88,27,10.10.0.30:19263,74.208.5.21:25,*,,"HandleError has encountered a suspicious connection reset from a remote, non-mailbox transport server (will retry in 00:10:00)."
2014-10-13T14:42:01.132Z,Internet Outbound,08D1B4FCB0EBBB88,28,10.10.0.30:19263,74.208.5.21:25,-,,Remote

Hi rmicha9682,
Agree with Gareth, it seems to be a firewall issue.
I have seen this issue caused by the SMTP Fixup protocol when using TLS encryption.
I recommend you try disabling SMTP Fixup and check if any helps.
The following article for your reference:
http://support.microsoft.com/kb/320027/en-us
Best regards,
Niko Cheng
TechNet Community Support

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