Metal Gear Solid V: The Phantom Pain at Best Buy

Kojima Productions ushers in a new era for the Metal Gear Solid V franchise with its newest chapter — Metal Gear Solid V: The Phantom Pain — which is set nine years after the fall of Mother Base and the other events in Metal Gear Solid V: Ground Zeroes. The game resumes the storyline in 1984 with the Cold War as the bleak, fear-inducing backdrop, which continues to shape an impending global crisis that potentially cannot be averted. After lying dead to the world in a near-decade-long coma, you finally awaken as Snake, a.k.a. Big Boss, filled with the thirst for revenge.
Set off in pursuit of the shadow group, XOF, as Snake in The Phantom Pain, which features an open-world design, giving you ultimate tactical freedom in carrying out your missions and progressing through the game. Thanks to the Fox Engine, you can enjoy cutting-edge visual technology with photorealistic graphics and cinema-quality storytelling, making it feel as if you're truly part of the action. Delve into the dark nature of combat, exploring intense themes, such as the psychology of warfare and the resulting atrocities. Showcase your skills of stealth in Metal Gear Solid V: The Phantom Pain.
Product Features
Jump into the action with the Day One Edition featuring additional game content such as Adam-ska Special Handgun, a silver personal ballistic shield, a Wetland cardboard box, a blue urban fatigues outfit and a Metal Gear Online boost.
Experience the latest chapter in the Metal Gear Solid V franchise, which takes place nine years after the events of Ground Zeroes and the fall of Mother Base, resuming the story in 1984 with the Cold War shaping a global crisis.
Embark on a revenge-driven journey and pursue the shadow group, XOF, as Snake, a.k.a. Big Boss, who has just awoken from a near-decade-long coma.
Enjoy complete, ultimate freedom in how you approach missions and immerse yourself in a new level of tactical gameplay thanks to the open-world game design.
Explore mature, challenging themes, such as the psychology of warfare and the atrocities that result from those that choose to engage in its vicious cycle, as you unfold layers of cinematic, compelling storytelling.
Enter a stunningly realistic world with photorealistic visual fidelity, powered by the Fox Engine.
Extend your experience beyond your console to other devices with online connectivity, which allows you to augment the overall functionality and access to the game.
Pre-Order Metal Gear Solid V: The Phantom Pain Best Buy >
Related Offers
$10 in Reward CertificatesAs a My Best Buy member, you'll get $10 in reward certificateswhen you pre-order and purchase Metal Gear Solid V.Learn more >
20% Off for Unlocked MembersIn addition to $10 in Reward Certificates, Unlocked members also get 20% off Metal Gear Solid V.
Learn more >
Pre-Order Metal Gear Solid V: The Phantom Pain Best Buy >
Still have questions? Want to talk to the Best Buy Community about Metal Gear Solid V: The Phantom Pain?Reply to this post and join the conversation!

Hello everyone-
As you may have noticed, several posts were removed due to the argumentative nature and lack of respect in those posts.  I’ll also remind you that there is a difference in requesting that Best Buy do something and simply inciting others to spam their request.  Please be courteous and respectful to everyone engaging on the Forum, as everyone wants to have a fun and positive experience.
As of this time, Best Buy is not having a midnight release for Metal Gear Solid V: The Phantom Pain.  If this changes at all, it will be updated on our Gaming Events page under the Midnight Store Openings tab here.
Let’s keep it polite folks and remember that everyone here is passionate about games and playing them!
Thanks,

Similar Messages

  • Metal Gear Solid V Collector's Edition

    Please tell me Best Buy will be getting this!   http://www.gameinformer.com/b/news/archive/2015/03/04/metal-gear-solid-v-collector-s-edition-will-give-you-a-hand.aspx

    Hello Friends,
    I’m also a huge fan of the Metal Gear Solid series and I was stoked to see the announcement of the Collector’s Edition of Metal Gear Solid V: The Phantom Pain! With that said, I know how eager all of you are to get your pre-orders in and we do our absolute best to let you all know the moment we hear when a product will be listed on BestBuy.com. Sometimes we receive a specific timeframe before-hand (Destiny is a good example of this) and other times, we may not find out until it’s already up on BestBuy.com.
    We will do our absolute best to provide a timeframe here and see what we can do to help you all secure pre-orders for the Collector’s Edition.
    Hang tight while we await more details!
     

  • Unable to download Metal Gear Solid Touch game through App Store

    Hi,
    I finally found a shooting game that I absolutely love, which is Metal Gear Solid Touch. I've been dying to buy this game but unable to do so either through my iPhone App Store or through iTunes.
    I am in Malaysia but I have purchased other games before through the App Store on my iPhone.
    I completely understand if the reason I can't buy this game is due to the region I'm in (which is a total bummer, btw!). But is there a way I can work around this and still purchase this game? For instance, if I were to buy an iTunes gift card first, will I be able to use that to buy the game despite my region?
    Any help/insight is much appreciated.
    Thanks!

    Hi,
    I'm not sure what to do but you should probably wait until the cheque goes in and tell us if it is still broken.
    Hope this helps!

  • Metal Gear Solid 5 Pre Order

    The link at bestbuy says its currently sold out...
    (here is the link)
    http://www.bestbuy.com/site/metal-gear-solid-v-ground-zeroes-xbox-one/9810498.p?id=1219041460608
    It also says that is 59.99 not 29.99 for digital 40$ for physical media I am seeing anywhere else, is there a way I can get a price match for MGS5 or should I go to my Amazon prime account.. 
    I am also an Elite Plus member
    thanks

    Hello relidtm,
    I know we were recently working to get this title listed on BestBuy.com so there may have been some issues with the pages while they were being loaded in the system. I’m currently showing that the Xbox One version of Metal Gear Solid V: Ground Zeroes is no longer listed as sold out and is listed at $39.99 which is the same price as Amazon.
    Pre-order Metal Gear Solid V: Ground Zeroes
    I apologize if this was briefly listed incorrectly, and please feel free to let me know if you have any additional questions or concerns.
    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • The Phantom Pain Bundle: CUH-1200 ?

    Hi everyone,sorry if this thread has been posted before. I just needed to know if in Europe, the limited Metal Gear PS4 will be the newest model (1200) or not (1116). Thanks!

    Yeah I know, it's been confirmed by Kojima. For Japanese territory only! Here's a tweet from official Playstation France Twitter account: << Bonjour, la console contenue dans le pack sera une série CUH-1116A >> In a nutshell: old model for Europe. BUT... Here's a reply from Sony France (some french player contacted them by mail): << Bonjour GenGP,
    Merci pour votre récente prise de contact avec l'assistance PlayStation.
    Nous vous remercions pour tout l'intérêt que vous portez à l'univers PlayStation.
    Nous nous sommes renseignés et nous pouvons vous confirmer que le Bundle PS4 rouge collector Metal Gear Solid 5 intègrera la nouvelle version de PS4 (modèle CUH-1200) >> In a nutshell: latest model for Europe! *sigh* I guess we'll have to wait til september. Good Luck for your pre-orders!

  • My hard drive was replaced last week.  The geek squad from Best Buy backed up all my information prior to replacing the hard drive.  they reinstalled everything on the new hard drive including iTunes.  When I opened I tunes, my playlists were missing

    My hard drive was replaced last week on my macbook pro.  The geek squad from Best Buy backed up all my information prior to replacing the hard drive.  They reinstalled everything on the new hard drive including iTunes.  When I opened I tunes, i had some but not all my songs listed.  All my playlists and purchases were missing.  I attempted to sync my iPod so my playlist and information would be reinstalled but iTunes does not recognize the iPod to allow it to sync.

    Hello Boylen33,
    I was very disappointed to read about your experience when taking your phone in to the Geek Squad for service. I agree with avm5689, purchasing the Geek Squad Protection plan is a great way to protect your investment in a product that is so necessary to our everyday lives. The agent should have known exactly what steps to make the exchange an easy, and smooth process, and I sincerely apologize for the frustrating experience you received instead. 
    I assure you every single post on the forum from our customers is of utmost importance to us, and we are always happy to help in anyway we can. As per the terms and conditions of your Geek Squad Protection plan, you should receive one battery per the life of the plan, and you can order it simply by calling our Partstore. As I mentioned previously, this is something the Geek Squad agent should have explained to you, or as the mobile specialist did, call them for you, and I'm truly sorry this wasn't handled in that manner causing you to waste a lot of time at the store.  Using the e-mail you registered on the forum, I was able to locate the service order, and I will be documenting your experience for further training opportunities.
    Once again, I am very sorry for any disappointment this has caused, and I appreciate very much you bringing this to our attention. I hope you will give us another in chance to offer you a much better experience.
    Respectfully,
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Do you have Sharknado 2 in the Greensboro North Carolina Best Buy Store?

    Do you have Sharknado 2 in the Greensboro North Carolina Best Buy Store?

    Hey ElizabethStanley!
    I think we talked on Facebook today! For information on on whether Sharknado 2 is available on DVD or Blu-ray at your local store, please click the previous link and then on "Check Shipping & Availability." I hope this helps!
    Regards,

  • Haven't recieved Metal gear solid theme with my digital preorder

    Hi, need a bit of help, having trouble finding the MGS phantom pain theme you are supposed to get when you preorder a digital copy of the game on the PS store.
    Can't find it in my themes, the themes on the store, my download list, auto download list. I have restored my psn licenses and still no luck.
    Could someone maybe tell me where I am going wrong? Thanks

    I don't think so man, I've seen people posting screen shots and a guy doing a youtube review (yes a review of a theme lol).
    I've also seen a similar post on reddit but they found it in there download que

  • Want to upgrade to third version when it is out but, I have lost reciept with which I bought the iPad 2 from best buy. I live in Nigeria , how do I go about it?

    I want to upgrade to iPad 3 when it is out but I have lost my reciept with which I purchase it from best buy stores in the US. Although, someone bought it for me and I was given the reciept but , in the process of packing to another house, I lost it. Am now asking, how do I go about this ie upgrading when the ipad3 hit the market stand?

    You don't need your receipt, there is not upgrade policy at Apple. Just buy the new one when it comes out and sell the one you have now. If you are referring to trading it in at Best Buy you would need to contact them.

  • HOW MANY PEOPLE HAVE BOUGH THE VIDEO IPOD AT BEST BUY?

    Have many people have bought their new ipod videos at best buy and how is their return policy and everything etc.....

    I would strongly recommend the warranty (3 year not 2). It has the following:
    -COMPLETE coverage of any failure due to wear and tear (suggesting that if the screen becomes so scratched that it interferes with usability and therefore the unctionality, in theory, they should replace it) it is also stated that it protects faults in MATERIALS (the casing). The screen being scrathed is also the casing not the screen, since the screen it under the casing, so the scrathing could also be attached to this clause, justifying replacement.
    -Power Surge protection (unlikely, but a plus)
    - it states "This plan is inclusive to the manufacturer's warranty; it does not replace the manufacturer's warranty, but provides certain additional benefits during the term of the warranty. After the Manufacturer's warranty expires this plan CONTINUES to prived the benefits of the manufacturers warranty along with additional benefits" this is the great part of it.

  • Had the same issue at best buy yet again

    I traded in another game today and yet again did not receive my additional 10%. Why does this not get automatically included once my information is put in? Instead, employees have to search for it and clearly they don't know how to do it. It's so frustrating when you pay for a service and don't get what you pay for because of a flawed system

    Hi Kcorai87,
    While I definitely thank you for your repeat business in trading in games at Best Buy, I’m very sorry to hear that you’ve encountered issues not only once, but possibly a few times! Receiving your Gamers Club Unlocked (GCU) benefits when trading in games should be pretty straight forward, so I regret hearing that your benefits may have been missed during your recent visit.
    As long as your My Best Buy membership information is added to the trade-in transaction, you should receive the extra bonus benefits if you’re a GCU member. While it sounds like your personal information was captured during the trade-in, your My Best Buy membership may have been missed. To research this further, I’ll be sending you a private message requesting some additional information.
    I’ll be contacting you shortly, so keep an eye out!
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Graphics card with metal gear 5 offer

    I bought a 970 a week ago. The signage was still up for the free copy of batman. I was told that is over but the MGS 5 offer would be starting this week and to just bring my receipt in. I am now being told today I am out of luck, and there is nothing they can do, no free game for me. Last week best buy was the only place not offering the free game with the card. If I was not lied to by your sales team I would have ordered my card from a retailer offering the game that is now being offered, that again, I was told I would get as long as I brought my receipt back in.

    Hello User193,
    I’m not much of one myself, but I do know having the right graphics card for your computer is essential for any PC gamer. I’m sure you were rather excited to get your hands on one, especially if it came with a bonus free game, so I’m sorry to hear it didn’t quite work out as anticipated. It sounds like we provided you some inaccurate information regarding our current offer, and I truly apologize for any frustration this may have caused.
    To see how I could help, I pulled up your Best Buy account using the information you supplied when registering for the forum. I was able to confirm your GeForce GTX 970 graphics card was purchased prior to our Metal Gear Solid V: The Phantom Pain offer being available, and this could explain why we were unable to honor your request to later provide the game with your purchase. This is because your particular request would be considered as price matching a bundle offer, which is excluded from our Price Match Guarantee.
    Having said this, it’s clear to me your experience was far from what you were expecting from us. While cannot guarantee you the outcome you are hoping for, please know I’m looking into this on you behalf to see what options we may have available to us. I hope to have some answers for you soon.
    Thank you for your continued patience,

  • Best Buy has Zero iPhone4s but the AT&T store NEXT DOOR has 80 (with more arriving!)

    Best Buy in Mount Laurel, NJ (1400 Nixon Drive) has ZERO iPhone 4s as of 6 PM on 6/28. Despite preordering on the 15th and I am still waiting with no word on when my phone will be in.
    So I call the AT&T store that is located NEXT DOOR @ 1420 Nixon Drive. I mean it is literally right next door in the strip mall. I'm told that they received 80 phones today and are expecting a shipment of 60 to 80 MORE phones tomorrow. The rep told me that they will have extra phone for walk-ins, but it's going to be first come-first served, etc.
    I mean, C'MON! It's like a bad joke.
    I've heard the arguement "it's not us, it's Apple" from Best Buy, but I guess I'm not clear on why Best Buy seems to have no leverage to get their pre-orders expedited.
    Heck, I don't understand why Best Buy can't, at minimum, get a straight answer from Apple about where/when Best Buy will be getting replenishment stock.
    As a customer, I don't care who's "fault" it is - in my opinion, it's Best Buy's fault. Obviously, there's no universal shortage of iPhone 4s when the AT&T store is getting extras and Best Buy can't fullfill it's preorders from the 15th.
    IMO, the problem is that Best Buy must have a pretty weak relationship with Apple to be treated this way. As a small business owner, if one of my suppliers was jerking me around like this, I'd sever the relationship. (Sure, I know this is more complex, but the principle is that Best Buy has a bunch of angry customers due to Apple's lack of support. That's a BAD business relationship, when your partners force you to lose crediblilty with customers).
    I'll never pre-order from Best Buy again. But you can blame Apple for that ...

    It simply amazes me that Best Buy continues to point fingers away from themselves.  I understand the RS situation.  They've never been what I'd consider an outlet for this type of situation.  While sad, RS's ineptitude doesn't surprise me.  Best Buy's does.
    That tells me there are more fundamental problems with Best Buy.  They either don't have a good relationship with their vendors (in this case, Apple).  Or, they really don't have a handle on inventory and shipping basics.  Maybe, as has been suggested, there's something amiss with employees taking the customer pre-orders and putting their family and friends in front of them.  Still, this has happened at seemingly every Best Buy store.  That tells me the problems with Best Buy are very widespread.
    As I posted before, I just walked into an AT&T store yesterday and bought a 32GB iPhone 4, no reservations.  Others have reported doing the same.  AT&T probably has fewer stores than Best Buy.  And, from what I can tell, have smaller iPhone stock than Best Buy.  Yet, they handled it much better.
    All pre-orders were filled first.  Then, walk-ups were allowed to buy.  No employees were allowed to buy them, under any circumstance, for anyone, until the customers were taken care of first.  Simple concept.  Apparently, too simple for Best Buy to understand.

  • Best Buy DOES need to address all the negative issues with Citibank!

    Hi, I've read all the negative posts about Citibank.
    I have been a loyal customer of Best Buy for quite some time and have purchased products from washing machines to electric guitars.
    I have my own story:
    I've had nothing but issues with them since Best Buy went to them.  The last 5 bills I've received have been all messed up.  Each time it's been for at least 2 hours.  I never had problems until the switch to Citibank. 
    I have several deferred interest purchases.  I've taken each of those, divided them by the number of months the contract is for, thus determining how much to pay each month to pay them off by the expiration date.  Citibank has screwed them up every month. Distributing them differently than I had requested.  One time in "fixing" their mistake, they "mistakenly" added an additional charge of $130 to my account!  In reversing that they screwed up other distributions. That's why I've been on the phone with them so long each time.  Some of them they still haven't fixed. 
    One six month account isn't due to expire until 9/16/2014, but the way they are applying the distributions it will be paid off 6/15/2014.  A full 3 months before it is due.  It obviously saves them having that receivable for 3 months.
    Most of the customer Service reps have tried to be helpful but some of the time it is them that do the screw-ups.  When I ask to speak to a Supervisor they are usually not helpful or rude.  I was talking to one and he wasn't answering my questions, I challenged him and found out he wasn't even listening!  Sometimes they say "it was a change that didn't get into the computer right". I've spent my entire career in the computer industry (Retail chains, Discount Chains, Accounts Receivables, and Bank Systems)  You NEVER release a change until it has been completely tested.  Apparently they have someone totally incompetent that department.
    They apparently started a new policy 2 months ago that applied your minimum payment to the your revolving balance (non-promotional) first, if you only had Promotional balances it was applied to the one that would expire first.  Again, it's a way for the bank to relieve Receivables earlier than they should. To their benefit.
    I don't understand why so many of the Moderators and other responders have to be so rude and condescending to the people in this forum.  All we hear is this Mantra that Best Buy has nothing to do with the credit card. Yet, the Logo on the statement says "MY BEST BUY CREDIT CARD".  When you pay by mail the payment stub "Make checks payable to "BEST BUY CREDIT SERVICES".  When you call they answer "BEST BUY CREDIT SERVICES".  And you wonder why people think Best Buy owns the credit cards?
    You are correct that Citibank owns the credit cards and processes them.  But some Executive at Best Buy initiated having Citibank do this.  You talk about it's just a marketing thing to have Best Buy's name on everything.  Well I'll tell you. with all the complaints I've read here and horror stories that I have personally heard from customers, it is a very NEGATIVE marketing thing.
    Most of the customer Service reps have tried to be helpful but some of the time it is them that do the screw-ups.  When I ask to speak to a Supervisor they are usually not helpful or rude.  I was talking to one and he wasn't answering my questions, I challenged him and found out he wasn't even listening!  Sometimes they say "it was a change that didn't get into the computer right". I've spent my entire career in the computer industry (Retail chains, Discount Chains, Accounts Receivables, and Bank Systems.)  You NEVER release a change until it has been completely tested.  Apparently they have someone totally incompetent in that department.
    They apparently started a new policy 2 months ago that applied your minimum payment to your revolving balance (non-promotional) first, if you only had Promotional balances it was applied to the one that would expire first.  Again, it's a way for the bank to relieve Receivables earlier than they should. To their benefit.
    I also noticed that one of the Moderators posted a response to several complaints about no more 18 month deferred purchases that it was Citibank that discontinued them.  It seems to be a very popular "marketing thing" for Best Buy also.  Why keep a bank that dictates "marketing things" to your company?
    Have any of these many complaints been brought to the attention of Best Buy Management?  Do they even know about them?  If they have, then I would think they would be concerned enough to re-think their decision on a Bank Card Processor.
    Many have said they will quit buying from Best Buy.  I will not.  I like the stores, their merchandise and staff.  But I have serious concern that if this problem is not addressed thier may nit be a Best Buy to shop at in the future.
    For that reason I am sending a letter to the CEO and CFO regarding this.
    I would suggest each person that has complained dothe same.  Since the Moderators blocked out the executive's names on one of the posts, you can go to Best Buy.com main page at thew bottom under "Corporate Info/About Best Buy/About Best Buy (yellow Tab)/Executive Team  and you will find their names.  The Corporate address is one one of the posts in here.  The one the they deleted the names from.  Maybe all of our voices will be heard.
    P.S. - Check back to see if I'm blocked or this post is closed or deleted.  If so, another thing to comment to the Executives about...
    Best Regards Everybody!

    Hello GJT,
    Welcome to the forum, and thank you for being a loyal Best Buy customer! I'm very sorry to read of all the troubles you've been having with your My Best Buy credit card account. 
    If you made a purchase using one of our interest free financing offers, to avoid paying the interest, you would need to ensure you were making the minimum monthly payments and paid the full balance by the end of the financing term. For future reference, the promotion expiration will not be the same as the payment due date. The expiration is determined from the date of the purchase. This date would have been clearly marked on each of your billing statements.
    If you did make other purchases during the financing period, the payments would have been applied to the account according to the credit card laws as the others have mentioned. It is my understanding that any payments made to the account would first be applied to all minimum payments due for purchases on the account. Next, it would be applied to purchases that have interest charges due. Lastly, if funds remain from the payment, they will be applied to purchases with the financing promotions, in the order they are set to expire.
    As you may be aware, Citibank, N.A. is the issuer of your My Best Buy credit card account. Due to this, we have no influence, or access to their accounts or policies.  It is however, my goal to assist our valued customers as best as I can; therefore, I will be reaching out to Citibank on your behalf to look into your concerns. and they should be reaching out to you directly within the next 3-5 business days to discuss this further. If you do not hear from them within this timeframe please let me know.
    Thank you for posting your feedback here on the forum, and please do not hesitate to let me know if you have any further questions or concerns. 
    Sincerely, 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Tonight was by far the worst experience I've ever had at Best Buy...Debating on ever returning

    Okay so here goes...bit of a story but bear with me while I go through the details (there are quite a few). 
    First off, 3 days ago I finally decided I had enough of my Nokia Lumia 822, cracked screen mind you, and decided to add a new line of service to my existing verizon account and just pay the extra 40 bucks until my real line is up (5 months left). I purchased an S5 and was very happy with my purchase. Had a customer come into my store today, am a manager at Gamestop, and she told me about this awesome deal where if you buy an open box iphone you get a free 200 gift card! Of course I wasn't told this when I bought my S5 but I was within the 14 day period so I called about 15 stores, found two black 5s' in stock and booked it over there as I got off work. Buying a second for my brother for his 21st birthday, which I got home just in time to spend an hour with him for. To start, the relatively easy return process took about 15x longer than it should have... I got there at around 630-7 and it took until about 9 oclock to finally return the phone and get my money and everything back. This isn't including purchasing the new phones. Because it was such a good deal, I decided to add two lines. So essentially, delete the line I just created and add two. Simple right? I think not. Not only did the manager leave me with some untrained very impatient sales rep...she also left him and I unattended for about 45 minutes at a time, only to come in and fix his problems within five minutes. If it was so simple for her, why didn't she just do the whole thing? That bugged me but I didn't say anything because I figured it would get resolved. The phones ended up taking a bit longer to do activate on my account, and then for some odd reason not explained to me...only one of the 200$ gift cards printed. They have to request another one...AND THEN to top my night off, I go to see my new phone and the phone is icloud locked, meaning whoever did the return didn't even check to see if it was reset. I have this old owners contacts, email and everything on my phone and NO WAY of activating it because I don't have the apple id passwords. So let's go over this...Extremely long wait time for a return that could've easily been done by a manager, extremely long activation time and the promos I specifcally came in for (and called TWICE ahead of time to confirm) did not completely work (only recieved 200 out of the 400 in gc's) and I am now home only to have one working iphone that wasn't even for me and another bricked iphone that I can't even activate. So I'm left with no phone with my number on it, no way of contacting anyone either. This store is an hour away from me but they were the only store with stock and I wanted the deal...To be honest, I'm wishing I never even did the deal because it seems as though murphys law was in effect tonight. They've already told me they don't have any more open box phone but I have to drive back tomorrow (another two hours there and back and i drive a jag that gets 8 miles a gallon) just to finish a transaction that I WONT even be rewarded for. Absolutely ridiculous. I've spent over 10k in the past year at best buy and I swear every time I have an issue, I meet the same stubborn employees and am offered one, no compensation for literally time and trouble and two, absolutely no customer service leaving me completely unsatisfied with all my purchases. This is an extreme case and I know a variety of factors go into it. It's very unfortunate. 
    To be fair, the young (definetely not properly trained) gentleman that helped me was extremely respectful and I think he was just as frustrated as me...but it wasn't towards me at all. The time he took with me was definetely not overlooked. That might be the only positive out of this...However the negatives just overwhelm the situation. I hope I can talk to someone who might be able to figure out a solution to this nightmare! Thank you for reading. 
    Chris {removed per forum guidelines}

    Hello Chris,
    Welcome to the forum.  I sincerely apologize for the delay in replying to your post. I was sadly disappointed to read about your experience when exchanging your phone for the two iPhones. I can understand wanting to make the long trip to take advantage of the open box iPhone deal, and I truly regret we have let you down
    Have you had the opportunity to visit the store again? If so, were they able to rectify the $200 gift card problem, and unlock your phone? I completely agree with you, while it's great that the sales associate was helpful, the manager should have overseen the transaction to make things move along faster. I assure you I will be documenting your comments for further employee training opportunities.
    Once again, I am very sorry for any inconvenience you have encountered. I hope they were able to turn this experience around into a much better one, otherwise please let me know if I can further assist. 
    Sincerely,
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

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