Tonight was by far the worst experience I've ever had at Best Buy...Debating on ever returning

Okay so here goes...bit of a story but bear with me while I go through the details (there are quite a few).
First off, 3 days ago I finally decided I had enough of my Nokia Lumia 822, cracked screen mind you, and decided to add a new line of service to my existing verizon account and just pay the extra 40 bucks until my real line is up (5 months left). I purchased an S5 and was very happy with my purchase. Had a customer come into my store today, am a manager at Gamestop, and she told me about this awesome deal where if you buy an open box iphone you get a free 200 gift card! Of course I wasn't told this when I bought my S5 but I was within the 14 day period so I called about 15 stores, found two black 5s' in stock and booked it over there as I got off work. Buying a second for my brother for his 21st birthday, which I got home just in time to spend an hour with him for. To start, the relatively easy return process took about 15x longer than it should have... I got there at around 630-7 and it took until about 9 oclock to finally return the phone and get my money and everything back. This isn't including purchasing the new phones. Because it was such a good deal, I decided to add two lines. So essentially, delete the line I just created and add two. Simple right? I think not. Not only did the manager leave me with some untrained very impatient sales rep...she also left him and I unattended for about 45 minutes at a time, only to come in and fix his problems within five minutes. If it was so simple for her, why didn't she just do the whole thing? That bugged me but I didn't say anything because I figured it would get resolved. The phones ended up taking a bit longer to do activate on my account, and then for some odd reason not explained to me...only one of the 200$ gift cards printed. They have to request another one...AND THEN to top my night off, I go to see my new phone and the phone is icloud locked, meaning whoever did the return didn't even check to see if it was reset. I have this old owners contacts, email and everything on my phone and NO WAY of activating it because I don't have the apple id passwords. So let's go over this...Extremely long wait time for a return that could've easily been done by a manager, extremely long activation time and the promos I specifcally came in for (and called TWICE ahead of time to confirm) did not completely work (only recieved 200 out of the 400 in gc's) and I am now home only to have one working iphone that wasn't even for me and another bricked iphone that I can't even activate. So I'm left with no phone with my number on it, no way of contacting anyone either. This store is an hour away from me but they were the only store with stock and I wanted the deal...To be honest, I'm wishing I never even did the deal because it seems as though murphys law was in effect tonight. They've already told me they don't have any more open box phone but I have to drive back tomorrow (another two hours there and back and i drive a jag that gets 8 miles a gallon) just to finish a transaction that I WONT even be rewarded for. Absolutely ridiculous. I've spent over 10k in the past year at best buy and I swear every time I have an issue, I meet the same stubborn employees and am offered one, no compensation for literally time and trouble and two, absolutely no customer service leaving me completely unsatisfied with all my purchases. This is an extreme case and I know a variety of factors go into it. It's very unfortunate.
To be fair, the young (definetely not properly trained) gentleman that helped me was extremely respectful and I think he was just as frustrated as me...but it wasn't towards me at all. The time he took with me was definetely not overlooked. That might be the only positive out of this...However the negatives just overwhelm the situation. I hope I can talk to someone who might be able to figure out a solution to this nightmare! Thank you for reading.
Chris {removed per forum guidelines}

Hello Chris,
Welcome to the forum. I sincerely apologize for the delay in replying to your post. I was sadly disappointed to read about your experience when exchanging your phone for the two iPhones. I can understand wanting to make the long trip to take advantage of the open box iPhone deal, and I truly regret we have let you down
Have you had the opportunity to visit the store again? If so, were they able to rectify the $200 gift card problem, and unlock your phone? I completely agree with you, while it's great that the sales associate was helpful, the manager should have overseen the transaction to make things move along faster. I assure you I will be documenting your comments for further employee training opportunities.
Once again, I am very sorry for any inconvenience you have encountered. I hope they were able to turn this experience around into a much better one, otherwise please let me know if I can further assist.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
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THE WORST EXPERIENCE I've ever had with a phone co...

So, where do I start. I will give you a summary to start with...
Bought an L920 from EE in late December and took it in to repair mid January. Got it back today with original problems still present plus a whole load of scratches and dents in the body and screen. Poor customer service from EE throughout the whole process.
Now for a more in depth explanation.
Bought an £330 L920 on PAYG on 24th Dec from an EE store in Cardiff. Actually I bought two, one for me and one for my brother (which is pretty much problem free). I was happy with the phone for the first week until I noticed a few problems while comparing it to my brother's.
The first problem was the bezel not sitting flush with the screen on the left hand side. There is a gap spanning approx 1mm and a noticeable bulge halfway down the screen, where the gap is the widest. I did notice this a couple days in but thought nothing of it as it wasn't emphasised by the collection of dust and was so excited about having the phone that I didn't want to have to deal with taking it back in. Over the course of just over 2 weeks before taking in for repair, the build up of dust was very annoying and unsightly.
Another problem with the screen is that the whole display doesnt sit flush with the body and the raised lip can be seen by eye and felt. It is easily noticeable. Not only does it not sit flush, when pressing down on the screen you can see the whole screen sink into the body. This problem was not noticed until the days leading up to me taking it in for repair.
There is light leaking into the screen from the search button. This is easily seen with a black screen.
There was creaking on the bottom left and top left of the body, which got very irritating and non-associative of a supposed premium handset. If it was a cheap handset I would feel more comfortable with this problem and just put up with it.
Into the second week I noticed that there was the dust under the front facing camera. I did blow into the ear piece a few times and it did seem to move the dust, but reappeared almost instantly. This was the last straw, I couldn't ignore the problems anymore as they were constantly playing on my mind everytime I picked up the phone.
Hardware problems aside I had a few freezes and crashes here and there where I had to reset the phone.
Took it to the EE store in Leicester as this is one of the closest stores to Market Harborough. The fare was £10 by train and had to do this twice. I know this may seem petty but it was £20 that I didn't need to spend if I wasn't given a faulty phone. Took it in for repair on the Sat 13th Jan and was told that the turnaround for repairs is usually a week (2 weeks at most) and that it was likely I could pick it up the following weekend. I was surprised by this and took it with a pinch of salt.
I described most of the problems, the only problem I omitted was the freezing and crashing as its the OS which is I assume a Windows problem.
At the time of speaking with the EE rep I was told that Nokia would be dealing with this repair from thereonin and I could visit their site to track the repair. This was inaccurate as it was sent to EE's repair centre. I discovered this after posting a problem on this forum in regards to going 9 days without any update. He made it explicitly clear that if I wanted any updates I was to go through the Nokia site not EE as he wouldn't be able to tell me anything that the Nokia tracking service couldn't. Anyway after finding out it was with EE's repair centre I proceeded to try contacting them. Near impossible to get through. Phoning numerous times every hour their lines were constantly busy and they do not give you the option of waiting in a queue (I think if it is above a certain volume). From about 20th Feb (after discovering it was with EE not Nokia) to today Tues 5th Feb I was only able to get through twice. I must have called them in excess of 100 times.
The two occasions I did get through I was greeted with incompetence. Unhelpful in all respects. The second time I got through the lady over the phone basically lied to me. She told me that the problems I had listed in the report were fixed and that it would be dispatched by the end of the day. This was Thurs 31st Jan and I received it today Tues 5th Feb. 6 days to post within the UK? I'd already waited over 3 weeks so what the hell what's another couple days on top. I was reassured that the handset would not leave the repair centre without the repairs being addressed and if it didn't pass their strict quality control standards. Load of b*******!
Went to EE Leicester after work this evening and things just didn't go to plan. At the first instance I had problems with the manner in which I was dealt with but we soon made amends and this leads me to THE MAIN PROBLEM.
After waiting over 3 weeks to get my phone back from repair I was shocked and utterly disappointed as soon as I laid my eyes on it. Same bulge and gap in the body, same sinking screen, same light leakage, different dust in the FFC and with added extras i.e. scratches and dents around bezel and edge of body. And of all the things for them to repair they stopped the creaking!
Was offered unacceptable solutions, the only acceptable solution in my eyes is to get a brand new handset from back store. I bought the phone especially for its camera performance (which I'm lukewarm about anyway and I swear is producing softer shots post repair) with the intent of bringing it on holiday to take some beautiful shots.
The first solution was to leave the phone there and have it sent back to the repair centre. No way was I giving my phone back to them. It would probably come back with a cracked screen.
Second was to take it up with Nokia. So Nokia what can you do for me? Will I get a new phone by 23rd Feb so I can take it on holiday with me where I will be proposing to my girlfriend???
Sorry the stupidly long post but I need something done. Now
Also forget to mention that the metal Nokia camera plate on the back is not flush with the body. I don't know if this is bad design but the raised lip is annoying when holding it in hand.

The offer from EE was presumably to fix the phone , which they are entitled to do, you turned it down.
You can either go back to them and take up their offer to repair or you can try the Nokia warranty which will involve you contacting Nokia direct either by taking it to an authorised/approved Nokia care centre or submitting an online claim under the warranty to Nokia and following whatever instructions they issue for sending the phone to them.
You have not so far contacted Nokia as you have dealt only with EE.
I'm surprised the EE assistant told you the phone was being sent to Nokia rather than their inhouse technicians although I think that was simply a mistake on the assistant's part.
How did you get a PAYG phone from EE? I thought EE were offering contracts only.
So far as time scales EE don't post phones backwards and forwards on an individual basis. The shops use courier services and the frequency of deliveries and collections will depend on the number of shops in a town and the level of goods going back and forth.

Buying a Book via Aperture is the worst experience I've ever had

I have given up trying to buy a book via Aperture forever. I've wasted an entire day trying to get this done, and Ive gotten nowhere, I have spoken to Apple Photo Services numerous times and followed everything they said to the letter and on four occasions it has failed to "Upload to files to the server"
I have checked my account, tried different payment methods, tried different ISPs (one being a 100mbps synchronous fibre MPLS circuit, so it's nothing to do with speed), I have deleted the Aperture keychain entry, exported the book to a separate library, even tried it on a different machine and still nothing.
I now have 4 orders currently "processing", at £58.94 each, so currently Apple have over £200 of my money authorised for transfer.
It is a real shame that Apple ignores these forums, and that Aperture is such a neglected program. At least I am not trying to run a business using this POS.
Part of me wants to go on an Aperture training course just to shout at someone from Apple.
Anybody know of a good 3rd party book printing services that can use the PDFs output by Aperture?

Once the book is printed you then have the frustration of tracking the book from the printworks near Prague, travelling for approximately 3 hours a day, eventually taking about a week to travel the 900 or so miles to the UK, if it gets stuck in Germany on a Friday evening it will not move again until the Monday morning.
Only one class of shipping is supported "Snail speed" it would be very nice to opt for a faster speed.
However once the book is handed over to the final recipient the obvious pleasure they get from it is fantastic compensation for the niggles.

THE WORST experience on a upgrade EVER..Will tell EVERYONE I CAN

To Whom this may concern:
To Start I got my Sunday Paper and there is an ad in the paper to upgrade your I Phone to and I Phone5 S for $1.00.
I know this is usually too good to be true and there is always hidden fine print were they extend your contract or you still have to pay more than a $1.00
Well I decided to look online at bestbuy.com and see if I could do it on line. And for ATT you cannot you must go in the store. That was fine with me I would just go by there. I did see online that you could see if your phone could upgrade.
So I entered my number, zip code, and last four of social.
It said congratulations you are eligible for a early upgrade with a 2 year extension.
No problem I do not mind extending my contract for 2 years. SO then I said I still better call the store and ask them for sure if there were no hidden fees. So I did, she said yep, as long as I traded in my I Phone 5 and I was up for the upgrade I could exchange my phone and extend 2 years and I would just pay the 1.00 plus I had to pay taxes. NO Problem...
Great, so I ask my boss, can I take off early he said yes, but again I called again I did not want to go up there if they did not have any phones in stock, she said yes they have them. I said thank you I was on my way.
The BEST Buy mobile in our mall is where I went. I went inside and told them my story so far, and they again said no problem. He took my phone, the woman that I spoke too on the phone asked what color iphone5s I wanted I told her I did not mind because I was going to get a charger too.
She went and got me the gold one.. No problem. He takes off my phone case and screen protector, and says mine is in perfect condition. He starts moving my information from my phone to the new phone. He asks for my information and I give him my drivers license. He then says go look at the new cases and pick one out..
He the calls be back over and says great news the upgrade is 149 and my phone is 199. So I have a 50 credit. WOW I was excited.
I didn't find a phone case that I liked so he said no problem he would give me a gift card for the difference. WOW this Great.
GREAT customer service.. So now it is time for me to come over and sign. I sign the first form and he tells me I would get copies of it all when we were done.
The manager comes over and says, great you are getting a new phone.. I said yes I am pretty happy. BUT.. Then this happens.
He looks down and tells the representative, this woman is not up for a upgrade she must be 300 for the phone.. I AM LIKE WHAT.. are you serious.. but is done. we are ready to go...
the apologized over and over.. but I was not going to get the phone.
I was so frustrated.. He said the word, "early" upgrade mean half off, and "complete" upgrade means $1.00. NO one ever told me that.. I even called to confirm, TWICE...
He then tries to give me back my phone, and I said where is my screen protector, "oh that's in the trash I already took it off" well go get it..
He then spends about 20 mins trying to put the screen protector on, and it is too beat up I guess.
So then someone recommends that they get an old I phone 4 case out of the back room and they can use scissors and put it on my phone.. Now they are cutting an old cover and 20 more mins goes by and they cannot get it to work..
I am like.. I have to a screen cover for my phone. So now she says.. I guess we can use our gift card that our branch got. And we can just buy you one. OH MY GOSH.. are you serious. I am so mad at this point.. you have got to be Kidding me... THIS IS INSANE....
SO yes these two employees go and use their store gift card they had gotten and went and bought me a cover. THIS IS NUTS...
I am beyond upset. I will be telling everyone I know and all of FACEBOOK too of all the things that went on today. I cannot believe this. I just wanted an upgrade on my phone that I was told twice I would get.. Instead I had the worst experience I have ever had in my life with customer service and policy. And working in retail myself, there was no, lets help the customer. Terrible. I expect some kind of response from all of this.
Burning up MAD>
BH

Hello BH,
Wow! It’s disheartening to read that we were unable to assist you in taking advantage of our current iPhone 5s promotion. I’m due for an upgrade myself and if the price changed mid-transaction on me, I certainly wouldn’t be happy about it either. I’m sure that this was a frustrating experience, especially as it started out so smoothly. Upgrading a phone should be a fun experience, and I’m sorry to hear that this wasn’t the case.
I’m glad to know we were able to transfer you back to your original iPhone 5 and provide a new cover as the previous one was out of commission. Regardless, I’m sure that this wasn’t something you were expecting as it sounds like you were close to signing the paperwork necessary to complete the upgrade.
Concerned, I pulled up our current promotion listed on our website. After my preliminary investigation, I’ve found a reason that may explain why your phone was deemed ineligible for this promotion. According to our promotion’s offer details, a customer must be eligible for a new 2-year agreement. With early upgrades, a new 2-year contract isn’t always required. Also, your carrier may have additional requirements, meaning that your specific plan with them may have prohibited your phone from this promotion.
Having said this, I want to investigate this further and have sent you a private message which you may view by logging into the forum and clicking on the envelope icon in the upper-right corner.
Thanks for posting!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Verizon service is by far the worst. Customer service no better!

That is my suggestion. Anyone have any corporate verizon management emails? I'd like to share my thoughts to them and here.
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money. I started off with a blackberry curve 8530. The first month of service was ok, not great but ok. I decided I was already locked into my contact so I couldn’t get out and I would just stick with it. The phone itself was terrible, locking up, rebooting by itself, things getting scattered all over the place at random and the worst part is that it would always take 5 minutes to boot and drain my battery completely.
I called and opened up a trouble ticket and I was told from the customer service lady that the phone rebooting itself was very normal and common and more on the blackberry than any other device. Seriously?
After 3 phone calls in one week they sent me out a new phone. Same blackberry and this one was no better. I called back and after doing more tests they tell me that I have to dial *228 every month and if I drive more than 20miles away.
I told the customer service rep that I drive 25miles each way to work and asked if I really have to dial *228 twice a day to get good service and they said yes. Well Verizon, I’m glad I am paying you top dollar for this premium service. What kind of crap is this really? More dropped calls happen and I mean happen daily. The customer service rep informed me to start logging my dropped calls by dialing *** talk or ### talk. So I do just that and log almost every dropped call. Next time I call up they said well you need a minimum of 5 dropped calls a week for us to be able to figure out the problem. Really? I had 4 in one week and that wasn’t good enough for them.
So after more calls I finally get manager approval for them to give me a different phone. I get a refurb Samsung fascinate. While it’s a nice phone and runs 2.1 the software is junk and unstable. Programs have to be force closed, it’s slow and freezes from time to time. And a new problem shows up, sometimes (more so lately than when I first had it) sending out a text message or receiving, it will send or receive 4 of the same messages all at once.
As if this isn’t enough to make anyone mad, the dropped calls still happen ALL the time. I mean 3 in a matter of 5 minutes. I called up Verizon again and they said they can only see 5 this month. When I looked at my phone record I can clearly see at least 10.
Is the service that bad it won’t even connect to a log a dropped call which takes 10 seconds? I told the customer service rep that something needs to be done and a trouble ticket is opened. They say they will call me back in 2 days. A week goes by and I never got a call back so I call them. The ticket was closed and the “solution” was to stand outside and make a phone call and not be in doors. I almost flipped my lid!
As of lately I have called 3/10/11 and got a super nice lady on the phone and she said she insisted she would call me back after 2 days to see how things are going and they will run more tests. Well today is 3/17/11 and I never got a call back so I call Verizon. The first rep told me that someone called me at 2:30pm on 3/13/11 and left a voicemail. I checked my phone records and the only people that called me that day were people in my phone book and nobody called anywhere near 2:30pm. What a liar.
So I get transferred to tech support and go figure he can’t find my ticket. So he has to open a new again and says he will call me back by Saturday.
I have asked for a credit, I have asked to waive the cancellation fee. I just want out. The customer service is by far the worst I have ever experienced and the service is just as bad. What kind of solution is to stand outside and make a phone call? I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
But wait there is more. To add fuel to the fire, this phone and software continue to get worse and worse as time goes on. I get a picture message from my brother and open it up, at the top it says it’s from someone that I haven’t messaged in a long time. Weird, so I thought nothing of it and figured maybe it had a hiccup. Nope, get a text message from a friend and open it up and it opens up someone else’s text messages that I haven’t texted in days. I was texting a friend last night and sent him a picture message around 10pm. He never replied, no big deal, my phone beeps at 11:47pm from him. And it was my text message going out 1 hour and 47minutes later and beeps at me like I received something.
Verizon better do something and do something quick, this is seriously getting old. I spend more time on the phone with them than with people in my phonebook. I have also told all the reps that I use my phone for work and can’t drop calls on my customers or it makes me look bad, and they don’t care.
Verizon please do something!!!!!

Gamble97 wrote:
First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
I’m at home with windows all around and a skylight. I have no problems at work with a building with no windows on ground level, but I can’t get reception at home inside or outside.
For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

REQUESTING CASE NUMBER TO TRANSFER LICENSE, OMG THIS IS THE WORST EXPERIENCE EVERY ON SITE, ITS EASIER BUYING A CAR

REQUESTING CASE NUMBER TO TRANSFER LICENSE, OMG THIS IS THE WORST EXPERIENCE EVERY ON SITE, ITS EASIER BUYING A CAR

Hello Chris,
Welcome to the forum. I sincerely apologize for the delay in replying to your post. I was sadly disappointed to read about your experience when exchanging your phone for the two iPhones. I can understand wanting to make the long trip to take advantage of the open box iPhone deal, and I truly regret we have let you down
Have you had the opportunity to visit the store again? If so, were they able to rectify the $200 gift card problem, and unlock your phone? I completely agree with you, while it's great that the sales associate was helpful, the manager should have overseen the transaction to make things move along faster. I assure you I will be documenting your comments for further employee training opportunities.
Once again, I am very sorry for any inconvenience you have encountered. I hope they were able to turn this experience around into a much better one, otherwise please let me know if I can further assist.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Help...iCloud account was hacked in the worst way.

My friend's iCloud account was hacked in the worst way. The hackers accessed all of the account's security measures, changing the birthdate, security questions, etc. They even accessed the backup email address. So if we try to "reset" the account password, the hackers get the follow confirmation email that is sent automatically from Apple. We are at a loss for what to do. We set up a new Apple ID....but that ID doesn't have the pictures, music, etc. from the original ID attached to it. She is heartbroken.....and feels like her identity has been lost. I just put a firewall on the modem and set up a highly secure VPN network to protect her computer. I also just enabled the Firewall through OSX. But now.....how do we reclaim her original Apple ID?

Click here and contact Apple.
(125565)

My iiPad mini is lagging to much after ios 7 upgrade. Please apple solve this issue. Games which are running smoothly in ios 6 lagging too much. This is the worst experience Apple

my iiPad mini is lagging to much after ios 7 upgrade. Please apple solve this issue. Games which are running smoothly in ios 6 lagging too much. This is the worst experience Apple

Settings>General>Reset>Reset all settings.
*Note:* Settings, preferences, network settings, etc *will* be reset. *NO data or media will be lost*
and/or
Settings>iCloud>Documents and Data (turn it OFF)
If you want to voice your opinion, please do so here:
http://www.apple.com/feedback/

Lightroom 3 - The worst program Adobe has ever put out...

If anyone cares to read this, I will be the first to say DO NOT UPGRADE!!
I am spreading the word - facebook, word of mouth, every professional photographer in LA I know, blogs, etc.
You gotta raise hell to get changes.
Lets see if Adobe will do anything about these issues...
I thought that Adobe created "beta" for a reason - to smooth out all the kinks before they put the disk out. Nope.
I have been waiting for them to put out updates on many issues since I purchased the disk a month ago.... Still waiting Adobe!!!
It is excruciating to watch my photos take literally 4-5 minutes to open. Even worse, is the time it takes to save from Photoshop CS5 back to Lightroom - I timed 14min. FOR A PHOTO!
I feel like the old days when I rendered video - went out to get a coffee, and came back to find the spinning of wheel of death still spinning.
Oh, and I got to talk to India today too! for 3.5 hours - with no resolution to my problems.
Susheel accessed my computer remotely - saw my catalog - sees 73,000 images, and asks "are you a photographer?" REALLY?! DId you REALLY just ask me that Susheel??
Why I HATE Lightroom 3 - let me count the ways:
1. Adobe closed their tech support in Portland (whom I have spoken to many times, and ALWAYS got my problems resolved. They always went above & beyond the protocol - and we sit here and wonder why the US economy is crashing), now you get a no-name person in India or in the philippines (who have no extension, no email, not even a direct line so when you sit on a call for 3.5 hours and need to call back you are starting all over again.. Dear Adobe - do we live in 1980?? You are suppose to be a LEADER in technology.
I am morally against outsourcing, my artwork is all about the death of american industrial capitalism. In a time when the US is in crisis, Adobe works on moving things out of the US. I'm outraged - You can't get someone in the US EVEN IF YOU TRIED! The best I could do was talk to someone in sales about this - wow. What does that say - American's "look good and sound good to sell our product, but when it comes to something advanced in technology like using the product and trouble shooting, we prefer to use someone with no extension in another country"
2. They don't offer support for anyone who is running off a network (they expect professionals to be working off their local "c" drive or Mac internal hard drive. HA!!
3. They continued to blame my network - even though my network is running smoothly, has no limitations on access, will open directly into photoshop just fine (and quick!), worked absolutely perfectly in Lightroom 2.... Yeah, it's the network, riiight.
4. Lightroom 3 is corrupting files when opening into Photoshop CS5 - if I'm lucky enough to open them
5. When I do get a photograph open, it loses it's filters once saved back into Lightroom (I rate my photos to help me navigate through the masses) - this really is hurting my workflow. When I shoot 800 images in the studio in one day - I DO NOT want to go back and fish around to find the edited version that lost its flag...
6. I have been promised to get a phone call "sometime next week" since there is no extension I can call back on to move forward. I'll keep you updated - let you know if Susheel keeps his word. He couldn't tell me who was going to call me, or when, but he "assures" me it will happen.
I wont hold my breath

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Keith_Reeder wrote:
ambienttroutmask wrote:
So the worst programme Adobe ever put out, yet even though you can have a 30 day trial you still went out and brought it...
Yep, everything is always someone else's fault. It's never because they've made a stupid decision to buy before making absolutely sure that the software will work for them.
Seems like nobody is prepared to take responsibility for their own actions these days.
So, by that logic Adobe does not have to take ANY responsibility for pushing this kludge out the door? Given they had a RC ready almost INSTANTLY after release should be sufficient to show they KNEW they were pushing garbage out the door. Adobe is indeed responsible for their offering a know buggy product, bugs which CROSS PLATFORMS so it has to be the core code design not the user hardware or anything a given user has done. Sure some systems might have setups which help make these issues more apparent, but that is on Adobe to deal with as they should publish limitations and known configurations which can potentially induce greater problems...but these entail an admission and accepting responsibility for the original buggy release...btw, release notes used to be where one would find quirks info and how to work around them post system requirements being carved in stone and set to entice the lowest common denomonator user.
One more thing...LR is marketed not as a PRO TOOL, it is sold as a tool for the average to hobby level photographer. That is also has huge appeal to the pro market is a happy accidentally-on-purpose thing...but to berate people who don't feel it's their job to troubleshoot a commercial app is completely unreasonable...but anymore the US consumer is the largest beta tester group on the planet...I wonder how our EU counterparts are fairing as ironically, they have stronger consumer protection laws...try pushing a crap product out in the German market...heh-heh, yeah good luck with that.
Actually I would say this is not the worst software Adobe has ever pushed out the door but perhaps the worst photography software they ever sent as RTM. Many, many PDF related apps and utils have actually been worse and we won't get into what they have done to Flash and Dreamweaver after that acquisition. The closest analog I can see if that of what happened to Norton products post Norton being purchased by Symmantec.
However, I am willing to give Adobe time to address this because they did have the RC ready almost right away. Should they have done this? No way, but perhaps the marketing wonks put the company in the position where it had to meet the release date even if issues were discovered and fixes in the pipeline already and it was gonna be a 3-9 week delay before the issues were mostly fixed. But they did and well, even those who ran the beta, ran the 30-day trial did not find the issues because they simply did not use that part of the program enough for the bugs to manifest their effects to the degree when you the user, realize something odd is happening.
I too am pissed, beyond belief as I depend on LR for my business, I can, however work around it for a while but I don't make money as a photographer I use photography for my business so the issues, while causing huge levels of frustration, are not fatal....yet...all I know is I don't want to revert to LR2.7 because I have done so much work onLR3/ LR3.2RC already and the tools themselves are indeed superior in LR3.x....when they work and that is the rub. So many here are telling those with these bugs affecting their income/workflow bought into this to save time and leverage the bestter NR/sharpening and I say much improved adjustment tools. I don't use the lense profiles at all really so nothing special for me there.
I would ask a question...I am sure this has been asked and answered but, eh, why not one more time because search is sooooo "haaaard"
but does this issue affect all file types? I am shooting DNG but can switch to PEF if needed and convert on import but would rather just shoot DNG. I am not willing to switch to JPG because if I have to do this I give up too much control on my images, for that I would switch back to LR2.7.
Also, what versions of Camera RAW were used in the beta and what versions are being used with LR3. I know I did upgrade to ACR6.2(?) or whatever the most current version. I understand there are a ton of factors at play in these bugs but I do doubt it's ACR as my old antique PS CS3 version of Photoshop does not have any problems, of course it's using the old version of ACR 4.6(?) again sorry I forget what version exactly but it's trivial and can be determined.
I like LR because I don't need the advanced features of PS all that often, still PS is a fun tool to have as a backup for the complicated shots though I don't have time to really spend in it as I would like to...
But in general I guess I am trying to say, Adobe had to know in advance of the RTM original LR3 because they had the RC ready almost instantly. Of course past releases of LR also had the same experience just the bugs were, well, not as impactful I suppose. I have been happy with LR since 1.x versions but this version is painful to support...and I as I previously posted I won't screw with Adobe's refund people, likely off-shored staff who get bonuses for talking customers OUT of getting a refund, I will simply file a chargeback with Mastercard...that is why I use it, so I don't have to let companies waste my time wading through their red-tape. And btw, Adobe knows the customer will WIN any chargeback because this evidence of a known to be defective product was sold to the consumer and the customer even allowed the mfg to remediate the issue only they failed to deliver in a timely fashion. So, if one is not happy just "go to the mattresses"...use the chargeback hammer. The bonus is every chargeback granted to the consumer costs the retailer, Adobe in my case, $35 when they lose...

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was going to buy the one advertised on the website until I discovered it's only for students and teachers, which I am not. What should I do next as I need to use PDFs on a daily basis. Thanks! I would like to be able to download this and pay online. Possible? I currently have Adobe Acrobat XI Pro. I have a Windows 7 system. Please help!

As long as you know your serial number you can download PSE from here:
Download Photoshop Elements products | 11, 10
If you don't know your serial number:
Find your serial number quickly

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there...Apple...PLEASE update and give us back the old version of iTunes...

Pull down View > Show Sidebar. This will give you back the same functionality of iTunes 10.x.x.

I got a new hard drive and my iMovie was deleted. is the only way to get it back is to buy it?

I got a new hard drive and my iMovie was deleted. is the only way to get it back is to buy it?

Satellite C650D-02V (PSC0YC-02V026)
When i run the disk i get an error saying that some files can't be read from file or disk..
You can obtain new recovery discs for that Canadian model from Toshiba by calling 800-663-0378.
-Jerry

The Difference Between Going Through Sprint Directly or Best Buy

I was wondering if anyone has any feedback about buying cellphones from Best Buy as apposed to going through the provider. I just got done with a Sprint chat where the person kept warning me that "Independent Distributors are not Sprint. They can add fees." She would not directly comment on Best buy when I asked her.
The reason I ask is because the HTC Hero is so much cheaper through best buy, $79, as apposed to $149, through Sprint. I am a current Sprint customer and eligible for the full 2 year discount. I don't want to change my pricing plan or anything. I just want to upgrade my phone and renew my contract.
Will I be able to take the phone into Sprint to be serviced, like I have in the past? I like the experiences I have had using my Sprint insurance.
Thanks for any feed back in advance.
Solved!
Go to Solution.

While authorized retailers can add fees, BB does not. The only thing you will be charged is the $18 upgrade fee, which is charged by Sprint. They just don't want you to buy from BB, because they know how much cheaper it is.
Now, you mentioned that you want to purchase the Hero. Keep in mind that this phone does require an Everything Data or Everything Data Share plan, so if you are not currently on one of these plans, this phone will require you to switch.
Yes, you will be able to go into a Sprint Repair Center for servicing, and continue your Sprint insurance coverage.
I'm not sure if you're aware, but BB does offer their GSBTP plan for cellphones. On the Hero, it would be $10/mo., which can be cancelled at any time. It does not have a maximum number of claims per year, or a deductible, whereas Sprint has a max two claims per year and a $100 deductible per claim. The GSBTP plan covers mfg. defects, dust, heat, humidity, power surge, normal wear and tear, and drops and spills not due to negligence or abuse. Average turnaround time is 2-4 weeks, and BB does offer a basic loaner phone for a $150 deposit.

Skype has by far the worst customer support I've e...

I must say, I've been confronted with the worst of the worst: Comcast, Valve, AT&T but your customer service is a new peak.
It's the most incompetent and unprofessional customer service I've seen in pretty much my whole lifetime.
I had a rather simple issue of my account being compromised and my password changed. So I contacted Customer Service step by step by your FAQ, filled out the form and provided all necessary information. Since that point, I have received 4 mails from 3 different employees (? I'm not even sure if these are human beings or just automated bots), telling me the same thing over and over again, prompting me to fill out the same form that I've already filled out thrice(!) with no results whatsoever. I keep getting the same copy-pasted default text every time.
Do you people just have a network of bots sending a case around while copypasting the same text in it with the variety of putting one made up name from a long list to give the customer the illusion that his case is actually being worked on?
So, customer service obviously has no intentions of helping me recover my account and drags a usual case in bueracracy without any results while treating their customers like complete morons.
I will be looking for an alternative messanger for me and everyone I know and not going to bother making a new account, knowing how things are handled around here.
I guess this is what the illusion of monopoly does to you. Making you treat your customers like utter garbage because they "have no other choice". Way to go, Microsoft.
Edit: I just saw in related posts that other people had the same problem with the same frustration and never got an answer so I just wasted another 10 minutes on absolutely nothing because Skype doesn't care about their customers. I'm actually not surprised, seeing similar things in the industry every day.

I also was talking to Francis F. Who forwarded me to the security team. I also asked if it would make any diffrence instead of being asked the standard 4 questions I got asked many times. She said Yes. Today I saw my mailbox and suddenly saw a skype message from the security team. It had the same 4 questions in it I need to awnser before getting any help...

Buying Appliances from BB has been the worst experience EVER

Bought three applances from two different stores, a dishwasher from the King of Prussia, PA and the two others from Plymouth Meeting PA.
So in order...
1. Organize the same delivery date of May 30, about a week after I purchased it.
2. Get a call the day before saying to be available between 3-5pm. Great.
3. Get a call at about 12:30pm. I was out. I was told my dishwasher delivery was attempted. Other appliances ordered were delivered as scheduled.
4. Spend about two hours on the phone on Saturday trying to get the dishwasher on Tuesday. I never got a confirmation call on Monday night.
5. Spend about another hour trying to get the confirmation. It turns out it was not scheduled and the soonest it will be delivered is Wednesday.
How can an organization be so dysfunctional? What does it take to get the dishwasher delivered? It's absolutely insane. I can't believe how stressful and frustrating this has been.
It already cost BB the 128gb iPhone 6 I bought from the Apple Store on Saturday. It's also costing another $2000 in other appliances I plan on buying this week.
I will never go into another BB as long as I live. I will make sure that anyone else I'm related to does not go into one, either.

Hello phillybc,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn with your appliance delivery date. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe from our technicians and scheduling agents. I’m sorry for any inconvenience this may have caused.
After pulling up your account using the email address attached to your forum profile to see how I may help, it appears your concerns have reached Charlie from our executive support team, and he is currently researching your case. I’ve let him know that you’re looking for an update, and he should be in contact with you shortly to help figure this out.
Thank you for your continued patience,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Tonight was by far the worst experience I've ever had at Best Buy...Debating on ever returning

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