Metrics for Report services not working

Hi,
Oracle forms and reports - 11.1.2.1
In OEM when check finished jobs, i am not able to view the finished job details.
Error
Metrics are currently unavailable.
The EM Agent is down or not responding to metric query requests.
IOException in sending Request :: Connection refused: connect
oracle.sysman.emas.sdk.model.metric.MetricsUnavailableException
at oracle.sysman.emas.sdk.model.metric.AgentMetricProvider.getMetrics(AgentMetricProvider.java:135)
at oracle.sysman.emas.sdk.model.metric.MetricUtil.getMetrics(MetricUtil.java:506)
at oracle.sysman.emai.model.reports.FinishedJobsModel.initFinishedJobInfos(FinishedJobsModel.java:73)
at oracle.sysman.emai.model.reports.FinishedJobsModel.initializeData(FinishedJobsModel.java:49)
at oracle.sysman.core.model.util.ModelUtil$EMObjectResetter.initOrResetEMObject(ModelUtil.java:319)
at oracle.sysman.core.model.util.ModelUtil$EMObjectResetter.access$000(ModelUtil.java:280)
at oracle.sysman.core.model.util.ModelUtil.initializeMBEMObjects(ModelUtil.java:231)
at oracle.sysman.core.model.util.ModelUtil.initializeAllEMObjects(ModelUtil.java:128)
at oracle.sysman.core.model.util.ModelUtil.initializeAllEMObjects(ModelUtil.java:101)
at oracle.sysman.emSDK.adfext.ctlr.EMPagePhaseListener.doPrePrepareModel(EMPagePhaseListener.java:867)
at oracle.sysman.emSDK.adfext.ctlr.EMPagePhaseListener.beforePhase(EMPagePhaseListener.java:795)
at oracle.adfinternal.controller.lifecycle.ADFLifecycleImpl$PagePhaseListenerWrapper.beforePhase(ADFLifecycleImpl.java:551)
at oracle.adfinternal.controller.lifecycle.LifecycleImpl.internalDispatchBeforeEvent(LifecycleImpl.java:100)
at oracle.adfinternal.controller.lifecycle.LifecycleImpl.executePhase(LifecycleImpl.java:191)
at oracle.adfinternal.controller.faces.lifecycle.ADFPhaseListener.access$400(ADFPhaseListener.java:23)
at oracle.adfinternal.controller.faces.lifecycle.ADFPhaseListener$PhaseInvokerImpl.startPageLifecycle(ADFPhaseListener.java:238)
at oracle.adfinternal.controller.faces.lifecycle.ADFPhaseListener$4.after(ADFPhaseListener.java:358)
at oracle.adfinternal.controller.faces.lifecycle.ADFPhaseListener.afterPhase(ADFPhaseListener.java:75)
at oracle.adfinternal.controller.faces.lifecycle.ADFLifecyclePhaseListener.afterPhase(ADFLifecyclePhaseListener.java:53)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl._executePhase(LifecycleImpl.java:472)
at oracle.adfinternal.view.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:194)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:265)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.sysman.emSDK.license.LicenseFilter.doFilter(LicenseFilter.java:101)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.adf.model.servlet.ADFBindingFilter.doFilter(ADFBindingFilter.java:205)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.adfinternal.view.faces.webapp.rich.RegistrationFilter.doFilter(RegistrationFilter.java:106)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:446)
at oracle.adfinternal.view.faces.activedata.AdsFilter.doFilter(AdsFilter.java:60)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl$FilterListChain.doFilter(TrinidadFilterImpl.java:446)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl._doFilterImpl(TrinidadFilterImpl.java:271)
at org.apache.myfaces.trinidadinternal.webapp.TrinidadFilterImpl.doFilter(TrinidadFilterImpl.java:177)
at org.apache.myfaces.trinidad.webapp.TrinidadFilter.doFilter(TrinidadFilter.java:92)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.help.web.rich.OHWFilter.doFilter(Unknown Source)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.sysman.emas.fwk.MASConnectionFilter.doFilter(MASConnectionFilter.java:41)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.adf.library.webapp.LibraryFilter.doFilter(LibraryFilter.java:179)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.sysman.eml.app.AuditServletFilter.doFilter(AuditServletFilter.java:179)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.sysman.eml.app.EMRepLoginFilter.doFilter(EMRepLoginFilter.java:203)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.sysman.core.model.targetauth.EMLangPrefFilter.doFilter(EMLangPrefFilter.java:158)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.sysman.core.app.perf.PerfFilter.doFilter(PerfFilter.java:141)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.sysman.eml.app.ContextInitFilter.doFilter(ContextInitFilter.java:542)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: oracle.sysman.emSDK.emd.comm.CommException: IOException in sending Request :: Connection refused: connect
at oracle.sysman.emSDK.emd.comm.EMDClient.getStreamResponseForRequest(EMDClient.java:2675)
at oracle.sysman.emSDK.emd.comm.EMDClient.getResponseForRequest_(EMDClient.java:2528)
at oracle.sysman.emSDK.emd.comm.EMDClient.getResponseForRequest_(EMDClient.java:2466)
at oracle.sysman.emSDK.emd.comm.EMDClient.getResponseForRequest(EMDClient.java:2411)
at oracle.sysman.emSDK.emd.comm.EMDClient.getResponseForRequest(EMDClient.java:2368)
at oracle.sysman.emSDK.emd.comm.EMDClient.getMetrics(EMDClient.java:1132)
at oracle.sysman.emas.sdk.model.metric.AgentMetricProvider.query(AgentMetricProvider.java:292)
at oracle.sysman.emas.sdk.model.metric.AgentMetricProvider.getMetrics(AgentMetricProvider.java:120)
... 75 more
Then i check error "Agent Unreachable" on top of the report service.
Then i checked EM agent status using command
emctl status agent
Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
Agent is Not Running
Then i tried to start the Agent using command
emctl start agent
again i provided emctl status agent, still agent is not running.
Please help me out to start the agent and view metrics information for report service.
Thank You...

Certificates have nothing to do with MSAD.
when you reach to "MSAD user configuration" tab in Shared Services, try to see if you can auto configure user by inputting: sAMAccountNmae="some user ID", replace some user ID with your or admin ID, and verify if you can pull the users from the MSAD.

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ipc/shm_psize_18                            0
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     at com.inprise.vbroker.orb.DelegateImpl.is_local(DelegateImpl.java:493)
     at org.omg.CORBA.portable.ObjectImpl._is_local(ObjectImpl.java:356)
     at oracle.reports.engine._EngineReportStub.doneReport(_EngineReportStub.java:36)
     at oracle.reports.definition.RWJspProxy.doneReport(RWJspProxy.java:261)
     at oracle.reports.definition.RWReport.done(RWReport.java:1087)
     at oracle.reports.jsp.ReportTag.release(ReportTag.java:398)
     at oracle.jsp.runtime.OracleJspRuntime.releaseTagHandler0(OracleJspRuntime.java:1109)
     at oracle.jsp.runtime.OracleJspRuntime.extraHandlePCFinally(OracleJspRuntime.java:1213)
     at examples.tools._test._jspService(_test.java:292)
     [SRC:/examples/Tools/test.jsp]
     at com.orionserver.http.OrionHttpJspPage.service(OrionHttpJspPage.java:56)
     at oracle.jsp.runtimev2.JspPageTable.service(JspPageTable.java:302)
     at oracle.jsp.runtimev2.JspServlet.internalService(JspServlet.java:407)
     at oracle.jsp.runtimev2.JspServlet.service(JspServlet.java:330)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:336)
     at com.evermind.server.http.ResourceFilterChain.doFilter(ResourceFilterChain.java:59)
     at oracle.security.jazn.oc4j.JAZNFilter.doFilter(JAZNFilter.java:283)
     at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:523)
     at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:269)
     at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:735)
     at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:151)
     at com.evermind.util.ThreadPoolThread.run(ThreadPoolThread.java:64)
-=================
please help to resolve this issue.
thanks in advance.
regards

Dear All
Just to share the solution of the problem.
We restarted the XServer which is on the other machine then Oracle 9i AS Middle Tiere and Infra. Once we restarted the XServer machine, and restarted the reports server , every thing back to normal.
regards

RC0: RS Installation Problem - The credentials you provided for Reporting Services service are invalid. To continue ...

Hi
When installing 2008 RC0 I get the following error message:
"The credentials you provided for Reporting Services service are invalid. To continue, provide a valid account and password for the Reporting Services service.
Error code: 0x84B40000"
During the installation process it never prompted for the credentials to be used for the Reporting Services service (i.e. the Reporting Services service did not appear under the "Service Accounts" tab during the Server Configuration stage of the installation. The other services did appear). In the "Ready to Install" stage the Account under Reporting Services, Service Configuration is given as "udefined". Everything else installed without a problem.
Any help would be appreciated.
Thanks.
Egmont

I had a same and similar issue.
I finish the installation by providing SQL Agnt and SQL Service by NT AUTHORITY\NETWORK SERVICE and blank password. Once complete the installation I changed the Service Account by services.msc to SQL SA account.
Reason: Service account is not granted for Log on as Service.
Solution: Grant the SA to Log on as Service.
Abu
Bad Idea When you first install Microsoft SQL Server to run under a Microsoft Windows NT account, SQL Server sets for that Windows NT account various Windows user rights and permissions on certain files, folders, and registry keys. If you later change the startup
account for SQL Server (the MSSQLServer service) and the SQL Server Agent service by using SQL Server Enterprise Manager (SEM) or SQL Server Configuration Manager (SSCM), SEM automatically assigns all the required permissions and Windows user rights to the
new startup account for you so that you do not have to do anything else. We recommend that you use this is the approach to change the service account.
http://support.microsoft.com/kb/283811

Metrics for Report services not working

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