Microsoft office crash on save
This was happening on Lion, and it's still happening on Mountain Lion.
I have Microsoft Office for Mac 2011, and I can't save any files. If I open Word or Excel, type a character or two, and press the save icon, it immediately crashes, 100% of the time. Below is one of the reports from Excel crashing. Currently, the only way I can create a new file on my machine is to create it in Google docs and then download it as an Office file.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_CRASH (SIGABRT)
Date/Time: 2012-08-28 13:34:19 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 14.2.3.120616
Crashed Module Name: merp
Crashed Module Version: 2.2.4.120616
Crashed Module Offset: 0x00003aa2
Blame Module Name: libsystem_c.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00000cca
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 15
Yeah, I've reinstalled, and I just did it again to make sure.
The very first attempt to save a file after the reinstall gave me an error, but it actually did succeed in creating a new file. This time, I got the error below. After that, though, behavior returned to normal, giving me shorter errors like the one I posted above.
Process:
Microsoft Error Reporting [482]
Path:
/Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
Identifier:
com.microsoft.error_reporting
Version:
2.2.6 (2.2.6)
Build Info:
Unknown-110309~0
Code Type:
X86 (Native)
Parent Process: launchd [124]
User ID:
501
Date/Time:
2012-08-28 11:15:24.839 -0500
OS Version:
Mac OS X 10.8.1 (12B19)
Report Version: 10
Interval Since Last Report:
9805 sec
Crashes Since Last Report:
1
Per-App Interval Since Last Report: 3 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID:
E73A5658-2EAA-418C-9EE9-BD229C19B95F
Crashed Thread: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO
0000000000000000-0000000000001000 [
4K] ---/--- SM=NUL /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
__TEXT
0000000000001000-0000000000062000 [ 388K] r-x/rwx SM=COW /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.microsoft.error_reporting
0x000481c8 non-virtual thunk to NLHmac::~NLHmac() + 63978
1 com.microsoft.error_reporting
0x00048577 non-virtual thunk to NLHmac::~NLHmac() + 64921
2 com.microsoft.error_reporting
0x00048720 non-virtual thunk to NLHmac::~NLHmac() + 65346
3 com.microsoft.error_reporting
0x00046eae non-virtual thunk to NLHmac::~NLHmac() + 59088
4 com.microsoft.error_reporting
0x00006597 0x1000 + 21911
5 com.microsoft.error_reporting
0x00005d97 0x1000 + 19863
6 com.microsoft.error_reporting
0x00004abf 0x1000 + 15039
7 com.apple.Foundation
0x936d5d92 __57-[NSNotificationCenter addObserver:selector:name:object:]_block_invoke_0 + 49
8 com.apple.CoreFoundation
0x92f38481 ___CFXNotificationPost_block_invoke_0 + 257
9 com.apple.CoreFoundation
0x92e83b5a _CFXNotificationPost + 2794
10 com.apple.Foundation
0x936be8c8 -[NSNotificationCenter postNotificationName:object:userInfo:] + 92
11 com.apple.AppKit
0x90ec40ce -[NSApplication _postDidFinishNotification] + 367
12 com.apple.AppKit
0x90ec3d88 -[NSApplication _sendFinishLaunchingNotification] + 249
13 com.apple.AppKit
0x90ec0cef -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 751
14 com.apple.AppKit
0x90ec0804 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
15 libobjc.A.dylib
0x932be628 -[NSObject performSelector:withObject:withObject:] + 77
16 com.apple.Foundation
0x936d937a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
17 com.apple.Foundation
0x936d8ed1 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
18 com.apple.Foundation
0x936d8cce _NSAppleEventManagerGenericHandler + 173
19 com.apple.AE
0x995795b3 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
20 com.apple.AE
0x9954fdde dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
21 com.apple.AE
0x9954fc9d aeProcessAppleEvent + 318
22 com.apple.HIToolbox
0x98737394 AEProcessAppleEvent + 100
23 com.apple.AppKit
0x90ebcdfd _DPSNextEvent + 1655
24 com.apple.AppKit
0x90ebc28c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
25 com.apple.AppKit
0x90eb26dc -[NSApplication run] + 855
26 com.apple.AppKit
0x90e558e6 NSApplicationMain + 1053
27 com.microsoft.error_reporting
0x00003999 0x1000 + 10649
28 com.microsoft.error_reporting
0x0000339e 0x1000 + 9118
29 com.microsoft.error_reporting
0x000032c5 0x1000 + 8901
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x94ac09ae kevent + 10
1 libdispatch.dylib
0x97ab0cc5 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x97ab07fd _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x94ac00ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x99c4d04c _pthread_workq_return + 45
2 libsystem_c.dylib
0x99c4ce19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x99c34cca start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib
0x94ac00ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x99c4d04c _pthread_workq_return + 45
2 libsystem_c.dylib
0x99c4ce19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x99c34cca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x94ac00ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x99c4d04c _pthread_workq_return + 45
2 libsystem_c.dylib
0x99c4ce19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x99c34cca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x94ac00ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x99c4d04c _pthread_workq_return + 45
2 libsystem_c.dylib
0x99c4ce19 _pthread_wqthread + 448
3 libsystem_c.dylib
0x99c34cca start_wqthread + 30
Thread 6 Crashed:
Thread 6 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000000 edx: 0x00000000
edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp: 0xb030ae70
ss: 0x00000023 efl: 0x00010246 eip: 0x00000000 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 -
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0x700000 - 0x70dffb com.apple.Librarian (1.1 - 1) <C8D82AA3-AE5E-3B6D-A8D1-847856057186> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x8fe3b000 - 0x8fe6de57 dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
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0x90cb0000 - 0x90cc7fff com.apple.GenerationalStorage (1.1 - 132.1) <4E0F0C47-7796-3152-A77D-F6456287498A> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x90cc8000 - 0x90cd2fff libsystem_notify.dylib (98.5) <7EEE9475-18F8-3099-B0ED-23A3E528ABE0> /usr/lib/system/libsystem_notify.dylib
0x90cd3000 - 0x90cf0fff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x90cfb000 - 0x90d02fff liblaunch.dylib (442.21) <349330F8-1BBF-3B78-AFB2-4F32413CE971> /usr/lib/system/liblaunch.dylib
0x90d0a000 - 0x90d23fff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x90d24000 - 0x90d49ff7 com.apple.CoreVideo (1.8 - 99.0) <7A90C337-4493-3393-9C56-75EB52112D75> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x90d4a000 - 0x90d58ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x90d59000 - 0x91912fff com.apple.AppKit (6.8 - 1187) <5E13B150-4096-3B61-9DC0-6ABA48F6515B> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x919f7000 - 0x91aefff2 libsqlite3.dylib (138) <AA00F27E-B72D-31DE-8EE4-985227CC9912> /usr/lib/libsqlite3.dylib
0x91af0000 - 0x91afafff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92361000 - 0x9236bffc com.apple.bsd.ServiceManagement (2.0 - 2.0) <D3112172-D3A7-3C9A-825D-5630D47327D1> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x9236c000 - 0x92389ff7 libresolv.9.dylib (51) <B9742A2A-DF15-3F6E-8FCE-778A58214B3A> /usr/lib/libresolv.9.dylib
0x9238a000 - 0x9238afff libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
0x923d3000 - 0x927f0ff3 FaceCoreLight (2.0.1) <3EF03B25-C361-31A6-8704-3FBFFBD0E10B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x927f1000 - 0x92af6fff com.apple.CoreServices.CarbonCore (1037 - 1037) <92494ADA-2ED1-3141-81B9-23F2C27E779C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x92bd5000 - 0x92be7fff libbsm.0.dylib (32) <DADD385E-FE53-3458-94FB-E316A6345108> /usr/lib/libbsm.0.dylib
0x92d7b000 - 0x92de1fff com.apple.print.framework.PrintCore (8.0 - 387) <84DFC4F0-3186-3C59-9EBD-9EF2C3561A43> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x92de2000 - 0x92df8fff com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x92df9000 - 0x92dfbffb libRadiance.dylib (843) <6C2B92DB-A537-3618-9E68-F006DF427D2F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
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0x93023000 - 0x93023ffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <B688A998-93B5-3D9B-BAE4-E49947AA82B4> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93255000 - 0x9325bfff libGFXShared.dylib (8.5) <D2D214E8-A243-3FFD-BA70-D695FF5BD040> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
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0x93672000 - 0x9398ffff com.apple.Foundation (6.8 - 945) <B6F00754-C3F7-3E33-B708-CCEA2AA3E969> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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0x9596c000 - 0x9596ffff com.apple.help (1.3.2 - 42) <AD7EB1F0-A068-3A2C-9D59-38E59CEC0D96> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x959ba000 - 0x959e3ff7 libRIP.A.dylib (322) <48626D20-EFD2-3F8C-B458-30514DDD7984> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x959e4000 - 0x95a3aff3 com.apple.HIServices (1.20 - 416) <B23E2C58-A6A5-32B6-811C-0F0551E14483> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x967dd000 - 0x96801ff2 com.apple.framework.familycontrols (4.0 - 400) <A313D83E-5A03-3174-A213-1F7D379040D1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x96802000 - 0x96803fff libsystem_sandbox.dylib (220) <4E42390B-25EC-3530-AF01-337E430C16EB> /usr/lib/system/libsystem_sandbox.dylib
0x9692f000 - 0x9697dffb libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x9697e000 - 0x96981ffd libCoreVMClient.dylib (24.4) <C54E8FD0-61EC-3DC8-8631-54288AC66AC8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x96982000 - 0x96a80ff7 libFontParser.dylib (84.5) <B3006327-7B2D-3966-A56A-BD85F1D71641> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x96ac1000 - 0x96ae1ff7 com.apple.ChunkingLibrary (2.0 - 132) <172C3F7F-CB49-323F-932F-35340999979E> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x96b39000 - 0x96bd1ff7 com.apple.CoreServices.OSServices (557 - 557) <219C11A8-8446-336E-B518-F52D1571420F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x96c4f000 - 0x96ce1ffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x96ce2000 - 0x96ce6ffe libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
0x96ce7000 - 0x96d81fff com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x973b5000 - 0x973b9fff com.apple.OpenDirectory (10.8 - 151.10) <A1858D81-086F-3BF5-87E3-9B70409FFDF6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x973d4000 - 0x973d4fff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x973d5000 - 0x97417ff7 com.apple.RemoteViewServices (2.0 - 80.3) <EE36AF6C-E574-3F48-9AC3-E8C8295739FF> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x97418000 - 0x97419fff libDiagnosticMessagesClient.dylib (7) <B2BC685E-C129-3F6B-9222-AF3CF4F186AC> /usr/lib/libDiagnosticMessagesClient.dylib
0x97517000 - 0x97959ff3 com.apple.CoreGraphics (1.600.0 - 322) <2E04AAAD-8403-3819-BD6C-9836D42F58B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x97a73000 - 0x97a73fff com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97a74000 - 0x97a81ff7 com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x97a82000 - 0x97aabfff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
0x97aac000 - 0x97abeff7 libdispatch.dylib (228.18) <833C83BE-278C-353E-AC6D-9B85FAC50A1D> /usr/lib/system/libdispatch.dylib
0x97abf000 - 0x97c7bffd libicucore.A.dylib (491.11.1) <DB04A8FD-9BBE-3CBC-869F-8FA855FB43D2> /usr/lib/libicucore.A.dylib
0x97c7c000 - 0x97cb7fe7 libGLImage.dylib (8.5) <E5F2D8DE-3053-361A-982B-9BB2AE73E324> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x97cde000 - 0x97ce8fff libCSync.A.dylib (322) <CD2707A0-48EB-30C5-8431-460663D44A91> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x97cf2000 - 0x97d0eff7 libPng.dylib (843) <43C3DD20-4BB2-3429-A40A-7FF9BC50E5FB> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x97d3e000 - 0x97e8aff3 com.apple.CFNetwork (596.1 - 596.1) <DE5FA267-6E01-388E-9ADA-8764BE469C35> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x97e8b000 - 0x97ee2ff7 com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x97ee3000 - 0x97eeafff libsystem_dnssd.dylib (379.27.1) <B5CD3F39-7039-30CF-877D-FDF38A659E46> /usr/lib/system/libsystem_dnssd.dylib
0x97eeb000 - 0x97f30ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x97f31000 - 0x97fadffb com.apple.Metadata (10.7.0 - 707.1) <E18350AD-CAA9-3323-BDE9-63A688792C6C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x97fae000 - 0x98015ff7 com.apple.framework.IOKit (2.0 - 755.9.7) <CB976A7C-2601-3054-BC41-C3AD6896327C> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x98016000 - 0x98017fff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x98018000 - 0x98066ffb com.apple.SystemConfiguration (1.12 - 1.12) <F3C87D17-D5F3-39D3-B6F1-1DF3DBECCBDE> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x98067000 - 0x9809dffb com.apple.DebugSymbols (98 - 98) <9A9ADA0A-E487-3C8F-9998-286EE04C235A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x9813c000 - 0x9813dfff libquarantine.dylib (52) <D526310F-DC77-37EA-8F5F-83928EFA3262> /usr/lib/system/libquarantine.dylib
0x9813e000 - 0x9814cfff com.apple.opengl (1.8.5 - 1.8.5) <AA14FBC0-8AF3-3CCB-A390-C8F9AE81E1E9> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9814d000 - 0x98288ff7 libBLAS.dylib (1073.3) <804B5AF7-2646-31D1-8875-FCCF158476D4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x98289000 - 0x9828bfff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x9828c000 - 0x982a1fff com.apple.speech.synthesis.framework (4.1.10 - 4.1.10) <20E394D6-D9BA-3C1D-993A-533B60EF3B63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x982a2000 - 0x982fdfff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x982fe000 - 0x983d2ff7 com.apple.backup.framework (1.4 - 1.4) <12123FB8-B42D-38B0-8463-6BA375C3C643> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x983d3000 - 0x983daff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9840f000 - 0x98469fff com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x986d4000 - 0x98ab6ff7 com.apple.HIToolbox (2.0 - 624) <04C20B6A-FE3D-396E-BCAF-AC4DBAB3747E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x98ab7000 - 0x98ab8fff libremovefile.dylib (23.1) <98622D14-DAAB-3AD8-A5D9-C322BF572A98> /usr/lib/system/libremovefile.dylib
0x98ab9000 - 0x98afbff7 libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib
0x98afc000 - 0x98b6bffb com.apple.Heimdal (3.0 - 2.0) <1ABF438B-30E6-3165-968C-E2EA1A9DF1FD> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x98b6c000 - 0x98b6cfff com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x98c25000 - 0x98e25ffb com.apple.CoreData (106 - 407.5) <B4386286-5C67-3134-A5BD-852447DA696E> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x98e26000 - 0x98e53ffe libsystem_m.dylib (3022.6) <9975D9C3-3B71-38E3-AA21-C5C5F9D9C431> /usr/lib/system/libsystem_m.dylib
0x991e7000 - 0x991ebff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x991ec000 - 0x99249fff com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <9549B81F-4425-34EE-802B-F462068DC0C5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9924a000 - 0x9927dff3 com.apple.GSS (3.0 - 2.0) <B1D719C1-B000-3BE3-B747-329D608585DD> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x9927e000 - 0x992abffb com.apple.CoreServicesInternal (153 - 153) <DB105788-CCF5-3678-88C5-65A7267DC581> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x992c4000 - 0x992c4ffd libOpenScriptingUtil.dylib (148) <6B34E8E4-EE31-3E2B-AEB3-8714C3102AED> /usr/lib/libOpenScriptingUtil.dylib
0x992c5000 - 0x993b6ffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x993b7000 - 0x9943cff7 com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9943d000 - 0x99449ffc libkxld.dylib (2050.9.2) <301804CB-55F1-3A9B-BC45-DEB020C22C6F> /usr/lib/system/libkxld.dylib
0x99480000 - 0x9948efff libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
0x9948f000 - 0x994d4ff5 com.apple.opencl (2.1.17 - 2.1.17) <921C1549-637A-33D7-A891-834FB9F582C7> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x994d5000 - 0x994deffd com.apple.audio.SoundManager (4.0 - 4.0) <ABC5FE40-B222-36EB-9905-5C8C4BFD8C87> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x994df000 - 0x994dffff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <908B8D40-3FB5-3047-B482-3DF95025ECFC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9953e000 - 0x99546fff libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
0x99547000 - 0x995a0ff7 com.apple.AE (645 - 645) <D4919967-EF16-36BA-9E8A-DA110DE8BB4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x995a1000 - 0x995a4ff7 libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
0x99605000 - 0x99612fff libGL.dylib (8.5) <930067EA-F131-336E-BE31-49DD7F6DFB81> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x99613000 - 0x99616ffb com.apple.TCC (1.0 - 1) <C1B2A1EB-9EA2-3340-8611-F788C87A951F> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9965a000 - 0x9965afff libsystem_blocks.dylib (59) <3A743C5D-CFA5-37D8-80A8-B6795A9DB04F> /usr/lib/system/libsystem_blocks.dylib
0x9965b000 - 0x99662ffb libunwind.dylib (35.1) <E1E8D8B3-3C78-3AB1-B398-C180DC6DCF05> /usr/lib/system/libunwind.dylib
0x99671000 - 0x9967dff7 com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9967e000 - 0x9967efff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9967f000 - 0x996e1fff libc++.1.dylib (65.1) <C0CFF9FF-5D52-3EAE-B921-6AE1DA00A135> /usr/lib/libc++.1.dylib
0x99712000 - 0x997c5ff7 com.apple.coreui (2.0 - 181) <4F071012-F857-367D-B0B8-EAD088A05740> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x99a46000 - 0x99a46fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x99a47000 - 0x99b9eff7 com.apple.audio.toolbox.AudioToolbox (1.8 - 1.8) <6856CA9B-BF08-341B-AEE9-91CC258D4534> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x99ba7000 - 0x99ba9fff libCVMSPluginSupport.dylib (8.5) <9043B315-4E68-3262-A310-76E64F0409C9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x99c02000 - 0x99c33ff7 com.apple.DictionaryServices (1.2 - 184) <9199E88F-2477-3596-9F56-B8E317A7164D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x99c34000 - 0x99cf1ffb libsystem_c.dylib (825.24) <7D90CAC5-EC98-35F8-A52E-81B54F0C7DCC> /usr/lib/system/libsystem_c.dylib
0x99cfd000 - 0x99d09ffd com.apple.CrashReporterSupport (10.8.1 - 412) <9BBEBED1-DEDD-3258-A8CC-F46EC5CDD4F7> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x99d0a000 - 0x99fc7ff3 com.apple.security (7.0 - 55178.0.1) <EB90D52E-27EC-3874-BA15-C69976F1067A> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x99fcd000 - 0x99fdbff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x9a038000 - 0x9a04dfff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x9a04e000 - 0x9a052ffc libGIF.dylib (843) <355B672B-D07D-36FE-B6B9-142406ACFBA2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9a09f000 - 0x9a0a5fff com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x9a1e1000 - 0x9a278fff com.apple.ink.framework (1.4 - 110) <C01F2572-E7E4-3A6C-B4F2-2F97B4AD43D5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9a279000 - 0x9a27cff9 libCGXType.A.dylib (322) <2090D588-49DD-3DB6-A296-8E7B0FF1482A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x9a281000 - 0x9a284ffc libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
0x9a285000 - 0x9a63dffa libLAPACK.dylib (1073.3) <0F813868-D84F-365D-8A7B-67FDA169F19C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 360
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=114.6M resident=65.1M(57%) swapped_out_or_unallocated=49.5M(43%)
Writable regions: Total=110.1M written=2184K(2%) resident=18.6M(17%) swapped_out=0K(0%) unallocated=91.5M(83%)
REGION TYPE
VIRTUAL
===========
=======
CG backing stores
292K
CG shared images
1184K
CoreServices
1488K
MALLOC
81.4M
MALLOC guard page
48K
Mach message
4K
Memory tag=240
4K
Memory tag=242
12K
Memory tag=35
7288K
Stack
67.1M
VM_ALLOCATE
16.1M
__DATA
5260K
__DATA/__OBJC
184K
__IMAGE
528K
__IMPORT
8K
__LINKEDIT
31.2M
__OBJC
1576K
__PAGEZERO
4K
__TEXT
83.4M
__UNICODE
544K
mapped file
118.3M
shared memory
308K
===========
=======
TOTAL
415.7M
Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i7, 3.4 GHz, 16 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.70.23-P2P
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
Serial ATA Device: APPLE SSD TS256C, 251 GB
Serial ATA Device: HL-DT-STDVDRW GA32N, 1.06 GB
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Logitech USB Headset, 0x046d (Logitech Inc.), 0x0a0c, 0xfa120000 / 5
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 3
Similar Messages
-
ADOBE / MICROSOFT OFFICE crashing | Finder Crashing | Quirks in Applications
I have been having issues the past few months with my 27" iMac from late 2012
3.2 GHz Intel Core i5, 16GB, 1600 MHz, DDR3
This is a work computer that connects to a server
- It started with Powerpoint crashing everytime I would place an image into it using the place picture function (something I do multiple times a day as a designer)
- Next came placing images in Adobe Illustrator - program crashes
- Next was opening PDFs in Adobe Photoshop
- My Outlook also constantly is dropping connection
This morning, a file refused to save in Photoshop, a powerpoint refused to open in Powerpoint, and then after force quitting, the finder froze and wouldn't relaunch.
I had to literally unplug the computer to restart.
There is tons of memory on the computer and terabytes of storage open.
Since I turned the computer on - here are error messages in the console although I don't know if they're of any help:
3/23/15 12:29:01.613 PM CalendarAgent[221]: Stream 0x7fa5cbce7890 is sending an event before being opened
3/23/15 12:29:01.675 PM CalendarAgent[221]: Stream 0x7fa5ce181800 is sending an event before being opened
3/23/15 12:29:01.682 PM CalendarAgent[221]: [com.apple.calendar.store.log.persistent.operation] [CalOperationQueue (x-coredata://214A2B71-7787-47BB-9EB5-D87A27A02CCD/ExchangePrincipal/p1): <CalExchangeUpdateCalendarItemOperation: 0x7fa5cbd79c00> failed with error Error Domain=NSURLErrorDomain Code=-1013 "The operation couldn’t be completed. (NSURLErrorDomain error -1013.)" UserInfo=0x7fa5cbce9900 {NSErrorFailingURLStringKey=/EWS/Exchange.asmx, NSErrorFailingURLKey=/EWS/Exchange.asmx}.]
3/23/15 12:29:05.316 PM Spotify Helper[637]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650
3/23/15 12:29:05.555 PM Spotify Helper[638]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650
3/23/15 12:29:07.201 PM Spotify Helper EH[639]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650
3/23/15 12:31:17.961 PM Google Chrome Helper[348]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
3/23/15 12:31:24.451 PM Spotify Helper[691]: Internals of CFAllocator not known; out-of-memory failures via CFAllocator will not result in termination. http://crbug.com/45650
3/23/15 12:33:58.142 PM Google Chrome Helper[776]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
3/23/15 12:36:24.021 PM ReportCrash[834]: Invoking spindump for pid=639 wakeups_rate=330 duration=137 because of excessive wakeups
I use this computers for hours every day and rely on all these programs to be able to be used to their full ability. I can't imagine ALL of my software is buggy, I would think it's the computer?
Please help!
<Email Edited By Host>@rkaufmann87 THANK YOU for your suggestion. Here is the etrecheck report. I am looking up the PRAM reset and doing it now
EtreCheck version: 2.1.8 (121)
Report generated March 23, 2015 at 2:51:13 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Technical Specifications)
iMac - model: iMac13,2
1 3.2 GHz Intel Core i5 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
iMac 2560 x 1440
Thunderbolt Display 2560 x 1440
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 2:30:49
Disk Information: ℹ️
APPLE HDD ST3000DM001 disk1 : (3 TB)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 3.11 TB (2.91 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE SSD SM128E disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 3.11 TB (2.91 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Thunderbolt Display
Apple Inc. Display Audio
Apple Inc. FaceTime HD Camera (Display)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt Display
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.canon.cups.fax.print.kext.usbprintclass (4.0.0 - SDK 10.5) [Click for support]
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.coupons.coupond.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[failed] com.teamviewer.teamviewer.plist [Click for support]
[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]
[running] jp.co.canon.CUPSCMFP.BG.plist [Click for support]
[running] jp.co.canon.CUPSPS2.BG.plist [Click for support]
[running] jp.co.canon.UFR2.BG.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[failed] com.teamviewer.teamviewer_service.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
UNKNOWN UNKNOWN (missing value)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
GrowlMenu UNKNOWN (missing value)
GrowlHelperApp UNKNOWN (missing value)
Dropbox Application (/Applications/Dropbox.app)
BaseApp Application (/Applications/BaseApp.app)
Spotify Application (/Applications/Spotify.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Spotify Application (/Users/[redacted]/Applications/Spotify.app)
GrowlMenu Application (/Users/[redacted]/Library/PreferencePanes/Growl.prefPane/Contents/Resources/Gr owlMenu.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Default Browser: Version: 600 - SDK 10.10
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.9 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30317.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 10.1.9 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Safari Extensions: ℹ️
WinShortcutter Extension for Safari
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
Java [Click for support]
WinShortcutter [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
6% WindowServer
6% mds
4% Microsoft Outlook
3% Google Chrome
0% hidd
Top Processes by Memory: ℹ️
1.77 GB Adobe Photoshop CS6
515 MB Adobe Illustrator
344 MB Microsoft Outlook
309 MB Google Chrome
258 MB WindowServer
Virtual Memory Information: ℹ️
5.05 GB Free RAM
8.46 GB Active RAM
2.25 GB Inactive RAM
1.43 GB Wired RAM
5.63 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 23, 2015, 01:11:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GrowlHelperApp_2015-03-23-1311 16_[redacted].crash [Click for details]
Mar 23, 2015, 12:23:27 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GrowlHelperApp_2015-03-23-1223 27_[redacted].crash
Mar 23, 2015, 12:19:51 PM Self test - passed
Mar 23, 2015, 11:58:45 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GrowlHelperApp_2015-03-23-1158 45_[redacted].crash
Mar 23, 2015, 10:00:49 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GrowlHelperApp_2015-03-23-1000 49_[redacted].crash
Mar 23, 2015, 09:40:10 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GrowlHelperApp_2015-03-23-0940 10_[redacted].crash
Mar 20, 2015, 03:37:38 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GrowlHelperApp_2015-03-20-1537 38_[redacted].crash
Mar 20, 2015, 03:03:06 PM /Users/[redacted]/Library/Logs/DiagnosticReports/garcon_2015-03-20-150306_[reda cted].crash
Standard users cannot read /Library/Logs/DiagnosticReports.
Run as an administrator account to see more information. -
Microsoft Office Crashing on Clients
After upgrading to Leopard Server my clients can not run Microsoft Office. I can run it as local admin, but when I log in the client on the same machine it crashes. Is there a setting or permission I need to give my clients in WGM to make it work?
Raffaele --
I had the problem with the project gallery after I "cleaned house" and deleted what I thought were extraneous fonts. These are the ones needed by Office:
Arial
Arial Black
Comic Sans MS
Tahoma
Trebuchet MS
Verdana
Webdings
You can look in your Microsoft Office Folder>Fonts
to see what's in there . . .
Since you've uninstalled & reinstalled so many times, it's also
possible that you have a whole bunch of duplicated fonts on your system.
Open up your Font Book application, and look for any fonts in the "All Fonts" pane that have little bullets next to them. Report back on what you see. -
Microsoft Office crashing!!!!????
Hello,
Can anyone please help.....I have had Microsoft office for a while without issue .
All of a sudden when I try and open the project gallery it crashes , if I try and open just a word document everything is fine .
I have uninstalled Office twice and reinstalled, and it continues to do the same thing...it will only crash when the projct gallery is opened.
Thoughts
RaffRaffaele --
I had the problem with the project gallery after I "cleaned house" and deleted what I thought were extraneous fonts. These are the ones needed by Office:
Arial
Arial Black
Comic Sans MS
Tahoma
Trebuchet MS
Verdana
Webdings
You can look in your Microsoft Office Folder>Fonts
to see what's in there . . .
Since you've uninstalled & reinstalled so many times, it's also
possible that you have a whole bunch of duplicated fonts on your system.
Open up your Font Book application, and look for any fonts in the "All Fonts" pane that have little bullets next to them. Report back on what you see. -
Microsoft office crashes whenever I print
Since I bought my new Macbook Air and transferred everything from my old Macbook Air via time machine, I have not been able to print from Microsoft office programs, and even when I print to PDF. Anyone can help?
There are other posts here about Word crashing. The solutions have involved updating Word and/or updating the drivers. There have also been problems with faulty templates.
Can you post the crash log? -
Microsoft office crashed and will not reopen
While in use, my microsoft office window closed suddenly and all attempts to relauch Outlook have failed. ANy suggestions?
First off - try going here:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011
Outlook uses Identities which are fragile in my experience. If you hold down the Option key while clicking/opening the Outlook app the Microsoft Data Management Utility may open. If so you can try rebuilding (lower right) and see if it recreates the identity for you. On the Mac Forum for Office (which is a Microsoft product) is where you will get help. Outlook for Mac uses a Microsoft written 'sync' with iCal and it fails often imx.
On another note - what I did was get IMAP mail (gmail), switch over to the Apple Mail program and iCal and the Cloud. Yet I have a Windows 7 computer and use Outlook on the IMAP account and downloaded iCloud for Windows. In short - I use Mail/Calendar for Mac on the Mac and Outlook on my Windows computer and use the Cloud sync to keep the same information on both computers as well as my iPhone.
It works extremely well once the learning curve is mastered. I do use Word and Excel on the Mac but find Outlook better for Windows and stayed with the Mac Mail program on the Mac. They key is *IMAP* mail and the correct settings so that you can acess the same mail from any program on any platform. The other key is to use iCloud to sync iCloud calendars staying away from google etc. Btw gmail is a great IMAP provider.
Brenda -
Microsoft office crashes when trying to print
Hi, upgraded my Mac from Maverick to Yosemite and now my Excel, Word, Powerpoint randomly crash when i try to print (doesnt matter if i try to print to an actual printer or make it into a pdf.). At the beginning I noticed that especially it happened when i want to print just 1 page out of a longer Word document OR i am changing from letter to ledger size in Excel but now there is no rhyme or reason.
I did the Office updates, re-started obviously but as i am not very good at this software troubleshooting then i am at loss...
Hopefully someone can help!here is the crash report (if i got it right)
Dec 23 09:38:02.479389 Janas-MacBook-Pro.local discoveryd_helper[152]: Basic RemoteControl com.apple.discoveryd_helper Starting XPC Server
Dec 23 09:38:02.480012 Janas-MacBook-Pro.local discoveryd_helper[152]: Detailed RemoteControl com.apple.discoveryd_helper XPC connection 0x7f8f88c03140: start (pid=56, <unknown> not root)
Dec 23 13:36:22.726069 Janas-MacBook-Pro.local discoveryd_helper[156]: Basic RemoteControl com.apple.discoveryd_helper Starting XPC Server
Dec 23 13:36:22.726723 Janas-MacBook-Pro.local discoveryd_helper[156]: Detailed RemoteControl com.apple.discoveryd_helper XPC connection 0x7f8570d074d0: start (pid=56, <unknown> not root)
Dec 23 13:46:56.270157 localhost discoveryd_helper[142]: Basic RemoteControl com.apple.discoveryd_helper Starting XPC Server
Dec 23 13:46:56.270861 localhost discoveryd_helper[142]: Detailed RemoteControl com.apple.discoveryd_helper XPC connection 0x7fdc8bd00de0: start (pid=56, <unknown> not root)
Dec 23 14:11:02.003717 Janas-MacBook-Pro.local discoveryd_helper[142]: Basic RemoteControl com.apple.discoveryd_helper Starting XPC Server
Dec 23 14:11:02.004707 Janas-MacBook-Pro.local discoveryd_helper[142]: Detailed RemoteControl com.apple.discoveryd_helper XPC connection 0x7ffdcad01960: start (pid=56, <unknown> not root) -
Microsoft Office 2008 crashes when printing since upgrading to Yosemite
Ever since upgrading my Macbook Pro (late 2009) to OS X Yosemite I'm having trouble with Microsoft Office 2008. Whenever I try to print from any of the Office programs (Word, Excel, PowerPoint), the program will crash and the file will not print. I am still able to print from other programs (Safari, Preview, etc...). And aside from this I'm having no other issues with the Office programs. So at the moment I'm reducing to having to save files as a PDF and then printing from Preview. Can anyone help me troubleshoot?
I'm not sure if the printer driver is updated, it usually does that automatically...
That sounds magical but I have never had printer drivers automatically update themselves. After your upgrade to Yosemite, did you setup your printer using Print & Scan in System Preferences?
...office programs are the only ones crashing when I try to print, so wouldnt that indicate an Office issue rather than a printer driver issue?
No, not necessarily. See thread "microsoft office crashes when trying to print."
If you believe the your problem is an "Office issue" then you might try the Microsoft forum. -
Microsoft Office Documents in iCloud CAN Be Done...
Hey everyone,
I wanted to share my experience as I've seen threads saying it can't be done and a lot of people confused as to, why not? Here's my method of working so hopefully everyone can enjoy this feature like I am. The image below IS a Word document but it's for my solicitor so has personal info on it.
Just list a few specs I'm using as the system layout might be different to yours;
OS X Mavericks 10.9.3
Microsoft Office 2008 for Mac
MacBook Pro Mid 2009 model
Step 1: Test Document
Go to Applications and open up 'TextEdit' and click the bottom left hand corner which states 'New Document' and type whatever you want, maybe 'test text'. Go to save and choose a name to save the document under BUT in the field where it says 'Where' choose iCloud... There's a method to my working.
Step 2: Finding the 'Hidden' Library folder in Finder and Mobile Documents
Click 'Finder' and at the top menu bar find 'Go' and click that, with your finger on the options key simultaneously (my keyboard states 'alt' and has the squiggle for Options) then you should see Library pop up, click that. A whole new 'screen' should pop up and scroll down until you find 'Mobile Documents'. Open it up and this is where ALL the iCloud content is saved so don't try and delete or change too much in here if you can help it. Go to the 'com~apple~TextEdit' folder and you should see your STEP 1 test document in there... So, we know it works now? Keep this open for the time being so you don't have to route through again...
Step 3: Putting Microsoft Office Documents in iCloud
Choose what WORD (Pages), EXCEL (Numbers) or POWERPOINT (Keynote) document you want to save in iCloud and open that document up as normal (so in Microsoft Office). Click SAVE AS and here's a pictured example below, save the document as .docx and save. You'll now have TWO of the same documents I have one which is compatible with Mac & Windows but the second is JUST for Mac (I believe) and this .docx is the one you'll need for iCloud.
Step 4: Putting the Word or Document into iCloud
Go back to your Finder window which has the Mobile Documents but then go to File > New Finder Window (So you have them side by side like the picture) > Locate your .docx Saved document and all you need to do is drag that file to the area you want it to go. So, if it's a 'Word' document you'll want to go to Pages as its equivalent. Open up the com~apple~Pages folder and you'll get two other folders and open the one on the left and drag the file into there.
Step 5: Check it's actually in iCloud...
Go to, www.icloud.com
Sign in with your ID etc. and it'll be in there... If you have Pages etc. on your iPhone or iPad... i believe it'll be in there but I haven't got these on my iPhone or iPad. let me know how you do?
Dave
Message was edited by: DJB23Welcome to the Apple Community.
You can share some word documents with pages on your iOS devices.
If you want to upload documents that aren't for use with iOS devices this User Tip might be of interest. -
HI all,
On Microsoft Office, you can save a .doc as a version. If you want to go back to another version of the doc previously saved, you can.
Can you do that on Mountain Lion and PAges '09. I really really hope so, cos I have multiple versions of the same doc and I can't keep track.
Thanks
GI'm going to guess that you're moving from Windows to a Mac. This article may help you learn Mac terms.
You don't need to push any special buttons to save a version. Here's another article about saving in Mountain Lion.
The file menu is the one in this screenshot & keyboard commands are the letter & modifier key combinations listed next to the right of the menu item. You will find them to be very similar to Windows keyboard shortcuts, just that the Mac commonly uses the Command ⌘ key instead of alt. The Option/alt key is sometimes used in addition & appears in the menu as ⌥. ⌘+S will bring up the new save dialog for files not previously saved as a Pages file or will save a version of previously saved files.
You can click on the triangle to the right of the document name & browse the versions saved in that document. It's like Time Machine for that document. -
MS Office 2011 crashing on save after Mavericks upgrade
I am using a MacBook Pro (2011), previously with Mountain Lion. A week ago, I agreed to the prompt to update my OS to Mavericks. What a huge mistake... it has been an absolute disaster.
There has been a host of problems which I managed to work through with the help of this community and most of them have been resolved.
However, the is one massive issue remaining: Any MS office program (MS Office 2011) completely crashes every time I:
- attempt to Save a file after making any substantial chage. By substantial, I mean for example insert a picture in Word (if you can make it that far) or insert a new slide in powerpoint.
- press save as, or pretty much any time you have to use a file browser dialog for anything at all.
This occurs on PowerPoint, Word, Excel.
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
It seems there are many people out there with related / similar problems. Based on these threads, I have already attempted:
- use Disk Utility > Repair Disk Permissions
- update to MS Office 14.2.0 (previously I was using 14.1.0)
- disable Microsof Error Reporting tool
- Use Keychain First Aid
Any help would be greatly appeciated.
Crash Log
===============================================================================
Process: Microsoft Word [732]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.2.0 (14.2.0)
Build Info: Unknown-120402~0
Code Type: X86 (Native)
Parent Process: launchd [506]
Responsible: Microsoft Word [732]
User ID: 501
Date/Time: 2014-06-12 15:45:06.544 +0800
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 93060472-8687-A564-7FA1-5E74658707D0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000082000000
VM Regions Near 0x82000000:
MALLOC_SMALL 000000007f800000-0000000082000000 [ 40.0M] rw-/rwx SM=PRV
-->
__TEXT 000000008fe9b000-000000008fece000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x90546390 _platform_memmove$VARIANT$sse42 + 128
1 com.apple.CoreFoundation 0x95f45582 CFDataReplaceBytes + 674
2 com.apple.CoreFoundation 0x95f0a97c __CFDataInit + 924
3 com.apple.CoreFoundation 0x95f452d9 CFDataCreate + 41
4 com.apple.LaunchServices 0x956f6537 GetIconRefFromIconFamilyPtr + 47
5 org.tigris.scfinderplugin 0x0732a3b0 IconRefFromIconFileNoCache + 279
6 org.tigris.scfinderplugin 0x0732a716 SCIconOverlayIconRefFromIconFile + 64
7 org.tigris.scfinderplugin 0x07328900 SCIconOverlayProviderMessage + 650
8 org.tigris.scfinderplugin 0x0732a5a7 SCFinderIconOverlayGetIconRefFromFileInfo + 197
9 com.apple.HIToolbox 0x9af4d29b WindowData::GetOrCreateProxyIcon(OpaqueIconRef**) + 207
10 com.apple.HIToolbox 0x9af4d325 GetWindowProxyIcon + 36
11 com.apple.HIToolbox 0x9ad79bc0 HIWindowTitleView::HasProxy() + 54
12 com.apple.HIToolbox 0x9ad7a0c4 HIWindowTitleView::GetOptimalSizeSelf(CGSize*, float*) + 42
13 com.apple.HIToolbox 0x9acaa33a HIView::GetOptimalSizeWithLimitsSelf(CGSize*, float*, CGSize*) + 34
14 com.apple.HIToolbox 0x9acaa2c2 HIView::SendGetOptimalBounds(CGRect*, float*, CGSize*) + 468
15 com.apple.HIToolbox 0x9acaa0c9 HIView::GetOptimalSize(CGSize*, float*, CGSize*) + 55
16 com.apple.HIToolbox 0x9ad711a5 HIWindowFrameView::LayoutChildrenSelf() + 1671
17 com.apple.HIToolbox 0x9ac5efa7 HIView::LayoutChildren() + 173
18 com.apple.HIToolbox 0x9ad754ea HIWindowFrameView::UpdateTitle(bool) + 342
19 com.apple.HIToolbox 0x9ad737fb HIWindowFrameView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 479
20 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
21 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
22 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
23 com.apple.HIToolbox 0x9ac4f4e0 SendEventToEventTargetWithOptions + 94
24 com.apple.HIToolbox 0x9ac64bc5 SendSimpleWindowEvent + 96
25 com.apple.HIToolbox 0x9af4d04e RedrawWindowAfterModifyingProxy(WindowData*) + 42
26 com.apple.HIToolbox 0x9af4d5cc SetWindowProxyAliasWithFSRef(WindowData*, AliasRecord**, FSRef const*) + 102
27 com.apple.HIToolbox 0x9af4d54a HIWindowSetProxyFSRef + 84
28 com.microsoft.mcp 0x02382c2a McpSetWindowProxyFile + 50
29 com.microsoft.Word 0x00123641 0xa3000 + 525889
30 com.microsoft.Word 0x012fd2ae wdGetApplicationObject + 9275934
31 com.microsoft.Word 0x012fe4eb wdGetApplicationObject + 9280603
32 com.microsoft.Word 0x0130010e wdGetApplicationObject + 9287806
33 com.microsoft.Word 0x007d59aa wdCommandDispatch + 1817738
34 com.microsoft.Word 0x00315711 0xa3000 + 2565905
35 com.microsoft.Word 0x00335e0d 0xa3000 + 2698765
36 com.microsoft.Word 0x0039aa71 0xa3000 + 3111537
37 com.microsoft.Word 0x0039a74a 0xa3000 + 3110730
38 com.microsoft.office_library 0x02a70de1 MsoOSTypeDefaultMailClient + 136
39 com.microsoft.mcp 0x022fbe98 MsoFClonePxCore + 577
40 com.microsoft.mcp 0x02337bb0 McpDispTBCBDataFromIMcpControl + 747
41 com.microsoft.mcp 0x023f4b2f MsoWzMathAlphaToWz + 43242
42 com.microsoft.mcp 0x023ec52e MsoWzMathAlphaToWz + 8937
43 com.microsoft.mcp 0x023f8772 MsoWzMathAlphaToWz + 58669
44 com.microsoft.mcp 0x023eca14 MsoWzMathAlphaToWz + 10191
45 com.microsoft.mcp 0x022982ae MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 2470
46 com.microsoft.mcp 0x02297857 MEventHandler::DoEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 227
47 com.microsoft.mcp 0x02297729 MHIView::InitializeEventHandler() + 459
48 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
49 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
50 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
51 com.apple.HIToolbox 0x9ac4f4e0 SendEventToEventTargetWithOptions + 94
52 com.apple.HIToolbox 0x9ad27c40 SendControlDefTrack(HIView*, CGPoint const&, unsigned long*, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, short*) + 316
53 com.apple.HIToolbox 0x9ad1e152 HIView::ClickInternal(CGPoint const&, unsigned long, void (*)(OpaqueControlRef*, short), OpaqueEventRef*, bool) + 132
54 com.apple.HIToolbox 0x9ad1e3d6 HIView::ClickSelf(OpaqueEventRef*) + 388
55 com.apple.HIToolbox 0x9ac59992 HIView::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 4314
56 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
57 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
58 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
59 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
60 com.apple.HIToolbox 0x9acc4285 HIView::Click(OpaqueEventRef*) + 317
61 com.apple.HIToolbox 0x9acc413d HIViewClick + 50
62 com.apple.HIToolbox 0x9ae08e2b HandleClickAsHIView(OpaqueWindowPtr*, OpaqueEventRef*) + 151
63 com.apple.HIToolbox 0x9ae093ae HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 508
64 com.apple.HIToolbox 0x9ae088f6 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 545
65 com.apple.HIToolbox 0x9acc2758 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 857
66 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
67 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
68 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
69 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
70 com.microsoft.mcp 0x022e2307 McpRunFontMenuIdleTasks + 4866
71 com.apple.HIToolbox 0x9adfcd89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
72 com.apple.HIToolbox 0x9ac5034f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
73 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
74 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
75 com.apple.HIToolbox 0x9ac839a8 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3116
76 com.apple.HIToolbox 0x9ac50795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
77 com.apple.HIToolbox 0x9ac4f668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
78 com.apple.HIToolbox 0x9ac62811 SendEventToEventTarget + 88
79 com.microsoft.mcp 0x022d6dfd McpRunApplicationEventLoop + 11815
80 com.microsoft.mcp 0x022d446a McpRunApplicationEventLoop + 1172
81 com.microsoft.Word 0x000a6721 0xa3000 + 14113
82 com.microsoft.wlmkernel 0x04d6dcb5 _WlmMain + 97
83 com.microsoft.Word 0x000a5ac5 0xa3000 + 10949
84 com.microsoft.Word 0x000a5a76 0xa3000 + 10870
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98f0d992 kevent64 + 10
1 libdispatch.dylib 0x90ba6899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x90ba6532 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x98f0c7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a4e0d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9a4e1042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x97b8188d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x97b8144a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x97b815fd TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component 0x93598091 0x9332b000 + 2543761
7 libsystem_pthread.dylib 0x9a4de5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x9a4de485 _pthread_start + 130
9 libsystem_pthread.dylib 0x9a4e3cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x98f0c7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x9a4e0d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x9a4e1042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x97b8188d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x97b8144a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x97b815fd TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x97b1b64c AIOFileThread(void*) + 1014
7 libsystem_pthread.dylib 0x9a4de5fb _pthread_body + 144
8 libsystem_pthread.dylib 0x9a4de485 _pthread_start + 130
9 libsystem_pthread.dylib 0x9a4e3cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x98f0d046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9a4dfdcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x9a4e3cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x189d4000 ecx: 0x00000000 edx: 0xe62e8c00
edi: 0x374a4000 esi: 0x9bd17400 ebp: 0xbff50068 esp: 0xbff50060
ss: 0x00000023 efl: 0x00010286 eip: 0x90546390 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x82000000
Logical CPU: 0
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0xa3000 - 0x1e1bffb +com.microsoft.Word (14.2.0 - 14.2.0) <9E8FAA2D-695B-BE41-5AA4-8C4D3A0F8A40> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
0x2211000 - 0x222aff7 +com.microsoft.mbukernel_framework (14.2.0 - 14.2.0) <C3D243D0-6C03-23CF-C6B7-C771088E5BCC> /Applications/Microsoft Office 2011/*/mbukernel.framework/Versions/14/mbukernel
0x223e000 - 0x2268ffb +com.microsoft.setupui (14.2.0 - 14.2.0) <A323E2C6-9E84-CCA6-BFCA-661C5CBACEF9> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
0x228f000 - 0x24aefff +com.microsoft.mcp (14.2.0 - 14.2.0) <556FB075-F716-3454-0A25-BB349FC734D5> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
0x256b000 - 0x25ddff3 +com.microsoft.netlib (14.2.0 - 14.2.0) <24EE5A99-5896-54F8-D450-AD553D84874B> /Applications/Microsoft Office 2011/*/Netlib.framework/Versions/14/Netlib
0x25f6000 - 0x269bffb +com.microsoft.ole (14.2.0 - 14.2.0) <AB380C7A-AC72-8FBA-12D7-2F35D72F29F8> /Applications/Microsoft Office 2011/*/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
0x26bd000 - 0x275cffb +com.microsoft.ole_automation (14.2.0 - 14.2.0) <97647746-53EC-22F5-EB88-EC991656A0DD> /Applications/Microsoft Office 2011/*/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
0x278a000 - 0x2796feb +com.microsoft.merp (2.2.4 - 2.2.4) <85F70F86-C60B-C358-7D16-27EDB6885F07> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
0x27a0000 - 0x2994feb +com.microsoft.msxml_library (14.2.0 - 14.2.0) <8544D050-130B-0F5A-F574-80840F59AD5F> /Applications/Microsoft Office 2011/*/MSXML.framework/Versions/14/MSXML
0x2a06000 - 0x3170fff +com.microsoft.office_library (14.2.0 - 14.2.0) <B719668C-7BAE-8B47-7FB5-7EC28A0B6685> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
0x32ca000 - 0x4159fe7 +com.microsoft.officeart (14.2.0 - 14.2.0) <FB05A766-6316-48BD-8817-2F180023CACB> /Applications/Microsoft Office 2011/*/OfficeArt.framework/Versions/14/OfficeArt
0x4419000 - 0x4423ff7 +com.microsoft.oleo (14.2.0 - 14.2.0) <7DB0314A-EAF4-9B4E-1CF5-B78A617A4BC9> /Applications/Microsoft Office 2011/*/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
0x442e000 - 0x4445ff3 +com.microsoft.mathfont (14.2.0 - 14.2.0) <54E06538-06BC-C604-6B67-018BB833E137> /Applications/Microsoft Office 2011/*/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
0x444c000 - 0x48c3ffb +com.microsoft.chart (14.2.0 - 14.2.0) <0B9970BB-9246-232A-292B-2656CE65D87C> /Applications/Microsoft Office 2011/*/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
0x4a09000 - 0x4b50ff7 +com.microsoft.msls3 (14.2.0 - 14.2.0) <48AE73DF-80D3-4970-E5D2-F3E122D636E2> /Applications/Microsoft Office 2011/*/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
0x4b5c000 - 0x4ba3fe7 +com.microsoft.msgrlibclient (8.0.0 - 8.0.0) <12BE9BC2-A9D2-D2C3-DB33-68DFB70C1712> /Applications/Microsoft Office 2011/*/MsgrLibClient.framework/Versions/14/MsgrLibClient
0x4bd4000 - 0x4c16fff +com.microsoft.ribbon (14.2.0 - 14.2.0) <541341CA-971B-78BA-110A-8CA93D4F9E6C> /Applications/Microsoft Office 2011/*/MBURibbon.framework/Versions/14/MBURibbon
0x4c3a000 - 0x4c7cfe3 +com.microsoft.mviewlib (14.2.0 - 14.2.0) <01D2FD5B-F77A-2C0A-B582-06D68D799F11> /Applications/Microsoft Office 2011/*/MViewLib.framework/Versions/14/MViewLib
0x4ca4000 - 0x4d01ff7 +com.microsoft.wlmuser (14.2.0 - 14.2.0) <5D3AAA14-3772-7867-D149-CB2FF672DFB8> /Applications/Microsoft Office 2011/*/WLMUser.framework/Versions/14/WLMUser
0x4d25000 - 0x4d4ffff +com.microsoft.wlmgraphicsdevice (14.2.0 - 14.2.0) <4C90F369-66C8-EDC1-3038-DA8C4BEE0DE0> /Applications/Microsoft Office 2011/*/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
0x4d69000 - 0x4d96ffb +com.microsoft.wlmkernel (14.2.0 - 14.2.0) <4071981E-7976-392D-8C7F-373B07205C10> /Applications/Microsoft Office 2011/*/WLMKernel.framework/Versions/14/WLMKernel
0x4dab000 - 0x593dfeb +com.microsoft.gfx (14.2.0 - 14.2.0) <4F9A311F-6ECC-0244-DD81-286DB687E321> /Applications/Microsoft Office 2011/*/Gfx.framework/Versions/14/Gfx
0x59b7000 - 0x5d73ff7 +com.microsoft.igx (14.2.0 - 14.2.0) <CF647C77-0E97-151B-C1FA-617B260CB4E3> /Applications/Microsoft Office 2011/*/SmartArt.framework/Versions/14/SmartArt
0x5e3e000 - 0x5ea4ff7 +com.microsoft.mbuCloudServices_framework (14.2.0 - 14.2.0) <46672139-4705-F3D0-F5F7-19FBF800475D> /Applications/Microsoft Office 2011/*/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
0x5ec6000 - 0x5ecaff3 +com.microsoft.mbustrings (14.2.0 - 14.2.0) <2FBDED2A-6358-0B43-58CA-43D5F7578E27> /Applications/Microsoft Office 2011/*/mbustrings.framework/Versions/14/mbustrings
0x5ed2000 - 0x5ed4ff7 +com.microsoft.mbulocale (14.2.0 - 14.2.0) <430B8792-25C8-A5AD-3468-E7E799F0EE69> /Applications/Microsoft Office 2011/*/mbulocale.framework/Versions/14/mbulocale
0x5edb000 - 0x5efcfeb +com.microsoft.wlmstrings (14.2.0 - 14.2.0) <090BDC04-3DDF-4607-7E3D-DF287F239DF8> /Applications/Microsoft Office 2011/*/wlmstrings.framework/Versions/14/wlmstrings
0x5f09000 - 0x5f60ffb +com.microsoft.CocoaUI (14.2.0 - 14.2.0) <905B1E71-F3D9-41C4-97A6-7D9D7E72A610> /Applications/Microsoft Office 2011/*/CocoaUI.framework/Versions/14/CocoaUI
0x5f94000 - 0x60d2fef +com.microsoft.MicrosoftOfficeDRM (14.2.0 - 14.2.0) <68BFE5A8-42CA-036D-1B83-A14ECCFF75D3> /Applications/Microsoft Office 2011/*/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
0x6100000 - 0x6118feb +com.microsoft.threadpool (14.2.0 - 14.2.0) <B0DCE467-1477-9888-64EC-37B2A01465F1> /Applications/Microsoft Office 2011/*/ThreadPool.framework/Versions/14/ThreadPool
0x6126000 - 0x6170fef +com.microsoft.menulib (14.2.0 - 14.2.0) <89E59C08-E512-6ED4-B7AC-B1C74AD58EC8> /Applications/Microsoft Office 2011/*/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
0x6187000 - 0x61bbfe3 +com.microsoft.urlmon (14.2.0 - 14.2.0) <02343C1F-8586-3E12-8767-72737F4BA0F0> /Applications/Microsoft Office 2011/*/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
0x61ca000 - 0x6221fe7 +com.microsoft.uniscribe_library (14.2.0 - 14.2.0) <6C12A264-B4E0-C86C-002D-308E6145323F> /Applications/Microsoft Office 2011/*/Uniscribe.framework/Versions/14/Uniscribe
0x623c000 - 0x624affb +com.microsoft.mbuinstrument_framework (14.2.0 - 14.2.0) <87326B8A-D685-486C-4861-02727298FE23> /Applications/Microsoft Office 2011/*/mbuinstrument.framework/Versions/14/mbuinstrument
0x6254000 - 0x6265fff +com.microsoft.frameworks.wincrypto (14.2.0 - 14.2.0) <75B81856-2282-367A-D03C-4F287F28E4BB> /Applications/Microsoft Office 2011/*/WinCrypto.framework/Versions/14/WinCrypto
0x626e000 - 0x6389ff7 +mbupgx.dylib (14) <26E50DFC-0EFA-76F0-FB25-1EB3655DDEE3> /Applications/Microsoft Office 2011/*/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
0x63a6000 - 0x63a9ff7 +com.microsoft.mbunamedstrings (14.2.0 - 14.2.0) <FD54DCAA-BC73-08D0-D523-30C34BFE7116> /Applications/Microsoft Office 2011/*/mbunamedstrings.framework/Versions/14/mbunamedstrings
0x63b2000 - 0x63b3ff7 +com.microsoft.CocoaTooltipParser (14.2.0 - 14.2.0) <AF725C56-11C1-D5D8-98A4-C0B9A559137E> /Applications/Microsoft Office 2011/*/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
0x63bb000 - 0x6423ff3 +com.microsoft.docex (14.2.0 - 14.2.0) <954310AC-4EED-A6A5-0CCE-D8EAE93CB0EA> /Applications/Microsoft Office 2011/*/DocEx.framework/Versions/14/DocEx
0x6437000 - 0x6450ff3 +com.microsoft.frameworks.winhttp (14.2.0 - 14.2.0) <D129A0B8-46B5-6472-C06A-BC035E3AFDE7> /Applications/Microsoft Office 2011/*/WinHttp.framework/Versions/14/WinHttp
0x645e000 - 0x6469fe7 +com.microsoft.credui_framework (14.2.0 - 14.2.0) <F7E147FA-D591-20B8-6692-2F4A0A6FE124> /Applications/Microsoft Office 2011/*/MicrosoftCredui.framework/Versions/14/MicrosoftCredui
0x6475000 - 0x6475fff +com.microsoft.ddcs_framework (14.2.0 - 14.2.0) <44F6D115-36EB-4A80-1A82-BFD93C7C157A> /Applications/Microsoft Office 2011/*/MicrosoftDDCS.framework/Versions/14/MicrosoftDDCS
0x647c000 - 0x6486fef +com.microsoft.frameworks.winapiui (14.2.0 - 14.2.0) <A40D6640-4EA9-DC0D-DD88-74A850808A85> /Applications/Microsoft Office 2011/*/WinAPIUI.framework/Versions/14/WinAPIUI
0x6492000 - 0x68e2ff7 +com.microsoft.csi_framework (14.2.0 - 14.2.0) <4588E7FB-0EEE-C969-C70C-D75188C665A0> /Applications/Microsoft Office 2011/*/MicrosoftCSI.framework/Versions/14/MicrosoftCSI
0x69b7000 - 0x6ab5fef +com.microsoft.metex (14.2.0 - 14.2.0) <BD1FCCBA-F5E2-91E9-9DA4-6877C8F79ECD> /Applications/Microsoft Office 2011/*/MetEx.framework/Versions/14/MetEx
0x6b03000 - 0x6b0fff3 +com.microsoft.fba_framework (14.2.0 - 14.2.0) <9D49A88A-B064-96E9-834E-F056867ED487> /Applications/Microsoft Office 2011/*/MicrosoftFBA.framework/Versions/14/MicrosoftFBA
0x6b1a000 - 0x6d77ffb +com.microsoft.XPG (14.2.0 - 14.2.0) <2CDF57AB-952D-6CC7-335D-247AD3EF944F> /Applications/Microsoft Office 2011/*/XPG.framework/Versions/14/XPG
0x6da7000 - 0x6dadfe7 +com.microsoft.mbufs (14.2.0 - 14.2.0) <B404D814-0574-E273-8ED8-F9A4DEA09F1B> /Applications/Microsoft Office 2011/*/MicrosoftFS.framework/Versions/14/MicrosoftFS
0x6db3000 - 0x6dc2ff3 +com.microsoft.wlmfile_framework (14.2.0 - 14.2.0) <14F16B91-AF61-BEBE-55EB-9D02205790F9> /Applications/Microsoft Office 2011/*/MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile
0x6dc9000 - 0x6e6bfe7 +com.microsoft.webservices_framework (14.2.0 - 14.2.0) <98C5E40C-4BB2-ED01-CD2E-D1C5F05807E2> /Applications/Microsoft Office 2011/*/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
0x6e82000 - 0x6fcdfef +com.microsoft.Oimg (14.2.0 - 14.2.0) <F132E0F4-E5EE-DC8C-13D8-420147F16A06> /Applications/Microsoft Office 2011/*/Oimg.framework/Versions/14/Oimg
0x7127000 - 0x7128fff +cl_kernels (???) <84816EE7-31AA-4E37-92E4-782B6C35B15F> cl_kernels
0x712d000 - 0x712eff5 +cl_kernels (???) <5AB6D1CB-1457-490F-A802-D6B1FA750292> cl_kernels
0x7286000 - 0x7287ff1 +cl_kernels (???) <EE13B7DC-31B2-4C0A-BC5B-AF32A0C60305> cl_kernels
0x72da000 - 0x72e5fff libGPUSupport.dylib (9.6.1) <46231771-6D1B-3539-A571-0FF7BF73A595> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
0x730f000 - 0x7311ffd com.apple.PDFImporter (2.2 - 23) <A6E44BEA-3194-38CA-BACF-D25699C09487> /System/Library/Components/PDFImporter.component/Contents/MacOS/PDFImporter
0x7327000 - 0x732bff7 +org.tigris.scfinderplugin (169) <BBADB6CA-61AE-24D5-4E0A-EBCCAD3F0D92> /Library/Contextual Menu Items/SCFinderPlugin.plugin/Contents/MacOS/SCFinderPlugin
0x77f6000 - 0x781bff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
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0x9332b000 - 0x93c85fe3 com.apple.QuickTimeComponents.component (7.7.3 - 2826.19) <AF816E1F-2B32-31E8-9C4E-E39322D490E9> /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x93c86000 - 0x93c96ff7 libsasl2.2.dylib (170) <CA1C07F6-8E17-315E-AE49-AB696DDE6707> /usr/lib/libsasl2.2.dylib
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0x93cc4000 - 0x93ccaffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
0x93d6c000 - 0x93d90ff3 libc++abi.dylib (49.1) <43A04ACF-97A5-35ED-B454-6B5C0CF0F99D> /usr/lib/libc++abi.dylib
0x93d91000 - 0x93f3dfff com.apple.QuartzCore (1.8 - 332.3) <DA347693-5E26-3E47-A2B3-3824C52EB08B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x93f44000 - 0x93f47ff7 com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
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0x942f4000 - 0x94309ff3 com.apple.AppContainer (3.0 - 1) <017FED4F-AD6E-3A56-806B-A2D33E69EFF9> /System/Library/PrivateFrameworks/AppContainer.framework/Versions/A/AppContaine r
0x9430a000 - 0x94679fff com.apple.MediaToolbox (1.0 - 1273.54) <46C11BBD-7F31-3227-9441-6087FAA3B477> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
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0x95998000 - 0x959edff3 com.apple.ImageCaptureCore (5.0 - 5.0) <69A007AE-4654-3C79-9AF6-5EC8F173F225> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x959ee000 - 0x95ab5ff7 com.apple.DiscRecording (8.0 - 8000.4.6) <84A7EC09-3BBD-3E04-A88C-6D3B724448FF> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x95ab6000 - 0x95b90ff6 com.apple.QuickLookUIFramework (5.0 - 622.7) <6F9C5661-0D7D-3B54-AC34-55E1A24EC05A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x95b91000 - 0x95b95ffc libpam.2.dylib (20) <50623D44-795F-3E28-AA85-23E0E7E2AE0E> /usr/lib/libpam.2.dylib
0x95b96000 - 0x95bccfff com.apple.IconServices (25 - 25.17) <A4B5242B-765E-3D58-B066-BBEDB5947AAD> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x95bcd000 - 0x95c22ff7 com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x95c23000 - 0x95ce6ff1 com.apple.CoreText (367.20 - 367.20) <42445623-3BDD-3678-8B46-845C441B6251> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x95ce7000 - 0x95ceeffe com.apple.agl (3.2.3 - AGL-3.2.3) <808BEF15-F413-34AD-8932-E0655519E2E0> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x95cef000 - 0x95cf8fff libsystem_notify.dylib (121) <623269F5-1518-3035-A916-8AF83C972154> /usr/lib/system/libsystem_notify.dylib
0x95cf9000 - 0x95d35ff4 com.apple.RemoteViewServices (2.0 - 94) <BEEE6ADF-7DA3-3D68-BCB0-9863BE1A1F46> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x95d36000 - 0x95d62ff7 GLRendererFloat (9.6.1) <3961F91C-F590-3599-B8DA-25EC6D9CFB73> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
0x95d63000 - 0x95dcaffc com.apple.framework.CoreWLAN (4.3.3 - 433.48) <9809D1A7-CE43-3DEE-9812-796590176DEE> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x95dcb000 - 0x95ee2ffb com.apple.WebKit (9537 - 9537.75.14) <181139A1-D96A-3885-A8B1-80E94C2C1373> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95ee3000 - 0x95ee3fff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x95ee4000 - 0x960e6fff com.apple.CoreFoundation (6.9 - 855.16) <6283B27F-3C46-365F-932C-1A7102D8A3CF> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x960e7000 - 0x9623dff0 libBLAS.dylib (1094.5) <74310C2F-4FDB-3995-A01A-5AFB83010A43> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x9623e000 - 0x96603ff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9660f000 - 0x96610fff com.apple.marco (10.0 - 1000) <F7AD1FF7-5B1E-3D3C-AF00-FA3A43118CE5> /System/Library/PrivateFrameworks/Marco.framework/Versions/A/Marco
0x96611000 - 0x9661dffc libkxld.dylib (2422.100.13) <5C97CA53-F237-3ECC-9725-E71DDFEC661E> /usr/lib/system/libkxld.dylib
0x9661e000 - 0x96704ff7 com.apple.coreui (2.1 - 231) <1C1AE894-C5C2-3F1C-BF29-B152ECD9BD88> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x96705000 - 0x96707fff com.apple.SecCodeWrapper (3.0 - 1) <066E1E30-2EEA-3166-8F86-D1054B50875B> /System/Library/PrivateFrameworks/SecCodeWrapper.framework/Versions/A/SecCodeWr apper
0x96708000 - 0x97326ff3 com.apple.AppKit (6.9 - 1265.20) <777988C0-5AC9-3015-93E6-7493F9530464> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x97327000 - 0x97454ff3 com.apple.avfoundation (2.0 - 651.12.1) <D52E847F-FCDE-35D0-A0FB-25F6F05D8600> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x97455000 - 0x9747ffff libxslt.1.dylib (13) <249D54AB-1D82-38FE-ABEC-0D575450C73B> /usr/lib/libxslt.1.dylib
0x97480000 - 0x9748efff libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
0x9748f000 - 0x9748ffff libodfde.dylib (20) <98FC02AE-C596-3ED5-80D1-C502FF6115ED> /usr/lib/libodfde.dylib
0x97490000 - 0x974bbff5 com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x974bc000 - 0x974c2ff7 com.apple.AOSNotification (1.7.0 - 760.3) <63F7E7F8-6FA3-38D3-9907-CDF360CA9354> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x97512000 - 0x97554fff libGLU.dylib (9.6.1) <0655104D-2F22-36CE-955B-52A533CA70D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x97555000 - 0x97555fff com.apple.quartzframework (1.5 - 1.5) <5BB3FDD4-4727-3D1B-9582-C96F36DA1542> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x97556000 - 0x975b2ffa com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x975b3000 - 0x975ffff7 libcups.2.dylib (372.4) <A11AA954-07E7-3929-84AB-309B0C0DDB5D> /usr/lib/libcups.2.dylib
0x97600000 - 0x97691fff com.apple.ColorSync (4.9.0 - 4.9.0) <8366AE10-0396-3100-B87A-A176E8ECE7B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x97692000 - 0x9769affe libGFXShared.dylib (9.6.1) <632989B3-36C2-302E-8A85-A02125A9C5D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x9769b000 - 0x9769bffe com.apple.AOSMigrate (1.0 - 1) <E612B5AD-06AE-3BCB-BA14-F7B64714640A> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
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After further reading, I found a solution as follows:
- Close the offending MS Office program (e.g. Word)
- Remove the the related user preference plist file from ~/Library/Preferences/
For example, for Word, rm ~/Library/Preferences/com.microsoft.Word.plist
You need to do this for EACH MS office program (Word, Powerpoint, Excel etc)
So far this fix seems to work for each of the (what were) 100% repeatable crashes that I described in the original posting.
For others (and I know there are a lot of people with similar problems), if you are comfortable with what I described above, then this might be a faster remedy. If you are not comforatable with that, then I am very sure that "completely removing office" as suggested by CSound1 will also achieve the same result, since in theory completely removing Office should aslo remove the office plist files.
Hope this helps someone avoid the frustrations I have had in the last week...
It would be great if Apple could flag / warn people about these major issues (in the Mavericks updater) before they nonchalantly agree to doing it as I did. -
Microsoft word crashes when I open a file or try to save document
Every time I try to open an existing document or save a new one Microsoft word crashes. I am able to start a new document but if I try to save it all of the action/editing buttons fade/unhighlight (save, print, quit, copy paste, etc) and I am ubable to do anything. However, most of the buttons in view, history, bookmarks, tools, window & help still work. Then I have to force quit because the option to quit is no longer available.
Please help. I can no longer open & create new documentsAre you using Office 2004 and did you install the recent security update? If so then open Software Update and download and install the new security update version which should fix the issue.
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Microsoft Office 2004 Crashing with Leopard on Power Mac G5
I'm running Leopard 10.5.1 on a Power Mac G5 (Late 2005) Dual 2.3 GHz. I have Microsoft Office 2004 installed and it keeps crashing. And I have installed all of the available updates for Leopard and Office 2004. Is anyone else having this problem? Office 2004 is now essentially unusable because it often crashes during save or exit.
We have a similar problem.
10.5.2 Server, 10.5.2 Client, MS Office 2004 (All latest patches)
Its an intermittent problem that freezes MS Office when navigating through the "Save" Finder. It only appears to occur when trying to navigate through server folders and only affects MS office, all other apps are fine. -
i bought and downloaded iWork when i bought my macbook pro and i used to save my documents on words. then a few weeks ago, i downloaded a free trial of microsoft office but unregistered and deleted it a week after. now i can't save my documents on word. It used to ask me if I want to save my documents on word, now it doesn't. And the W icon keeps on appearing on my dock. Can I return my computer to an earlier date? Please help me. Thanks
No, I don't have a back-up of TIme Machine... to tell you the truth, I have this computer for a few years now and I still don't know how to work all of the apps that are here. Anything else I can do?
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Microsoft Office 2004 (Word) unable to save files
I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and create a new document but I cannot save it. I reinstalled Word but that didn’t help. Then went to the Internet and found at least one other Mac user having the same problem which it suggests is caused by a recent Mac Security Update:
http://answers.microsoft.com/en-us/mac/forum/macoffice2004-macword/word-2004-wil l-not-open-or-save-documents/b04eb870-9b0d-4f3b-bb47-b122301e36f6
So I check for a new Mac Security Update and sure enough there was one. I downloaded it and now Word seems to be working, as it should. I can both open and save files. The only problem remaining is that when I open Word I get the following error message “An unexpected error occurred while trying to load the Microsoft Framework library”. I contacted Apple but they were unable to help.
How can I get rid of this error message?Look, I realize you might have to get your machine working, so this is how you revert back.
Restore proceedure to pre-Security Update 2012-001 v 1.0 & v 1.1
#1 Backup your personal data off the machine.
Backup files off the computer (not to TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. It's best to have two backups of your data off the machine when trying to restore.
Disconnect all drives now to prevent any mistakes from occuring.
#2 Reinstall OS X 10.6 from disk
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility First Aid to >Repair Disk of your internal drive (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#3 Update to 10.6.8 without Security Update 2012-001 v1.0 or v1.1
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#4 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason as they are missing the part they installed into OS X.
If for some freakish reason you get gray screen at any time when booting (possible it might occur when you reinstall older programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
https://support.apple.com/kb/TS2570
That's it really.
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I just bought the Adobe service that costs approx. $24 annually, to convert PDF files to Word.doc or Word.docx. I can log in properly, but when I click "Convert" I continually get an error message. I already corrected one error in the system (had no
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Adobe story online isn't loading. I just get the loading bar going on for hours. I've restarted my browser, deleted my cookies, installed the newer version of Flash and still no loading.