MicroSoft Store - Windows Credentials / Network Connection
Whenever I click on a Microsoft Tile or MetroApp, the screen gives me a logo and continues to recycle and recycle. I tried to set a windows credential with my microsoft account both in gmail.com and outlook.com and it terlls me that it cannot connect
to the network, despite the fact that I have network connectivity. Has anyone run into this problem and do you have a sloution.
Hi，
I suggest you check solutions listed in this blog, check the log and file permissions
What to do if your Windows 8 Modern App fails to start
http://blogs.technet.com/b/askperf/archive/2013/10/11/what-to-do-if-your-windows-8-modern-app-fails-to-start.aspx
Run wsreset.exe to clear the WinStore cache
If you're using Windows 8, see the following link, it might be related with proxy server, but this has been resolved in Windows 8.1
http://support.microsoft.com/kb/2778122
Yolanda Zhu
TechNet Community Support
Similar Messages
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ITunes could not connect to the iTunes Store. The network connection...
I was messing around with services and startup items a few days ago to try to get other software to work...I think I might have screwed up iTunes. I can't connect to the store anymore. I get the following error.
*iTunes could not connect to the iTunes Store. The network connection timed out.*
*Make sure your settings are correct and your network connection is active, then try again.*
Obviously, my network is working since I'm able to do this, play Warcraft and all sorts of other things. iTunes is the only thing having a problem. I made sure that Bonjure was enabled, but I don't know what other services/startup items iTunes needs. Here's my diagnostic
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
GBT_ AWRDACPI
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 7AB7EA306436**
Current user is an administrator.
The current local date and time is 2008-11-23 12:06:49.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 6800 GT
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {979801BC-8557-4FD5-B9CE-1F8B35CA50AD}
Description: Belkin 54g Wireless USB Network Adapter #2 - Packet Scheduler Miniport
IP Address: <Edited by Moderator>
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 23 11:12:54 2008
Lease Expires: Mon Jan 18 20:14:07 2038
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-11-21 14:18:20.Here are the results of my Network Connectivity Test:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation Dimension 3000
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number EDAEB******9F3
Current user is an administrator.
The current local date and time is 2008-11-23 21:20:58.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82865G Graphics Controller
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {3BE13BD2-D7B4-413A-8E47-5FB5B3B77A45}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 204.*****
Subnet Mask: 255.*******
Default Gateway: 204.*****
DHCP Enabled: Yes
DHCP Server: 10.84.160.1
Lease Obtained: Sun Nov 23 21:12:37 2008
Lease Expires: Mon Nov 24 20:10:41 2008
DNS Servers: 65.24.7.10
65.24.7.10
65.24.7.11
Adapter Name: {F4DF3241-174D-4A38-88C4-836CFF12964D}
Description: VMware Virtual Ethernet Adapter for VMnet1
IP Address: 192.********
Subnet Mask: 255.******
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.*******
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {A674852C-473B-4006-A26D-4923734B78DB}
Description: VMware Virtual Ethernet Adapter for VMnet8
IP Address: 192.******
Subnet Mask: 255.******
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.*******
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-11-15 11:45:37.
<Edited by Moderator> -
Can't connect to iTunes Store. "The network connection was refused"
Since I updated to the newest version of iTunes I have had this error message:
"iTunes could not connect to the iTunes Store. The network connection was refused. Make sure your network settings are correct and your network correction is active, then try again."
Is this most likely a problem with the functioning of my Norton Internet Security 2007 with the new iTunes software?Here is the Diagnostic information, in case this helps anyone understand me better. I genuinely appreciate any feedback or suggestions.
Microsoft Windows XP Professional Service Pack 2
iTunes 7.0.1.8
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused. -
ITunes could not connect to the iTunes Store. The network connection timed
I have never been able to connect to the iTunes store. I always get the error message that "iTunes could not connect to the iTunes Store. The network connection has timed out." I ran the network connectivity diagnostics and the result is pasted below. I connect through a router and I have the firewall in the router turned off. Windows Firwall is turned off and iTunes is a trused site with my other firewall. Does anyone know how to fix this?
Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
HP-Pavilion GX611AA-ABA m8300f
iTunes 8.0.2.20
QuickTime 7.6
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number BC10CC6CFEC8281C
Current user is not an administrator.
The current local date and time is 2009-02-07 16:40:04.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
External Plug-ins Information **
No external plug-ins installed.
Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E2777073-7B3F-427E-9E53-99430B3E5CBE}
Description: NVIDIA nForce Networking Controller
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 07 16:18:26 2009
Lease Expires: Sun Feb 08 16:18:26 2009
DNS Servers: 192.168.1.1
192.168.1.1
4.2.2.2
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.
HP Windows VistaI wouldn't turn off the firewall in the router.
What security software are you using?
Norton is particularly prone to blocking iTunes and you have to delete the entry for iTunes in firewal configuration and make a new one with permit all.
If you ever had Norton, it can block iTunes even if you uninstalled it. Norton is commonly preinstalled on PCs and people tend to forget about it. If you have uninstalled Norton your need to use the Norton removal tool to complete the removal.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDo cument
iTunes doesn't think you are an administrator, it shouldn't matter, but are you using an administrator account.
DO you have parental controls set?
Do you have Web accelerator software? -
ITunes Store Error Message: "network connection was reset"
I've been having trouble connecting to the iTunes Store since Dec. 25, 2006. The last time I was able to connect to the site was Jan. 2, 2007!
The error message that I have been receiving is: "iTunes could not connect to the iTunes Store. The network connection was reset."
Here are the troubleshooting issues that I have already performed.
1) Ensured that my internet connection was active.
2) Checked to make sure Windows XP Service Pack Updates were compatible. No problems with the firewall detected.
3) Have the latest version (7.02.16) of iTunes.
4) iPod software is up to date.
5) Ran iTunes diagnostics which states:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was reset.
Connection attempt to iTunes Store was unsuccessful.
The network connection was reset.
Secure connection attempt to iTunes Store was successful.
Does anyone have this problem? Can anyone recommend a solution that worked for them?
Sony Windows XPPS: I also went into Internet Explorer...
Selected Tools, selected Internet options, then selected Advanced Tab
Then I looked for the security section and made sure that SSL 2.0 was selected.
I was still unable to access iTunes Store. -
I can't connect to the iTunes Store because the network connection was refused.
I can't connect to the iTunes Store because the network connection was refused. I'm using a laptop with Windows 7 Ultimate.
Hi ChanTwo,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with the connection issue you are having with the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
I hope this information helps ....
- Judy -
"Could not connect to iTunes store. Your network connection has timed out"
OK. So my internet is fine as you can tell yet i keep getting the message "iTunes could not connect to iTunes store. Your network connection has timed out".I have tried restarting and the parental control thing as well as the "proxy server" thing, and nothing has worked. I would be very grateful if someone could help me
I've had the same problem for the last two weeks. Finally resolved the issue in Windows 7.
Go to start button, control panel, system & security, windows firewall. On the left side of the box click on "advanced settings." On the left side of the box again click on "Inbound Rules." You should be able to see iTunes under the name category. Make sure it has a green check mark next to it. If it does not, then double click on the name. In the "general" box which comes up open, click "Allow the Connection." That worked for me. Somehow itunes was blocked but now I can access the itunes store again. -
I cannot connect to itunes store but my network connections are fine and I have tried everything on the itunes support site. I just want to authorize my computer. Can anyone help?
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
we could not complete your itunes store request. the network connection could not be established
Hello ,
you can try to sign out of your apple account then sign in again. -
Everytime I try to access the itTunes Store, this is the message I receive:
iTunes could not connect to the iTunes Store. The network connection timed out.
Make sure your network settings are correct and your network connection is active, then try again.
The internet connection is fine. I don't know how to fix this problem, and in the meantime I cannot connect at all to buy songs. Thanks for your help.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us. -
Cannot connect to the iTunes store. The network connection was reset.
My iTunes has been messed up since August 17th. I am getting the error message; "Cannot connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again." I am having no issues connecting to the internet or even receiving my podcasts. It just won't download my TV shows or let me shop. I have contacted Hewlett Pack. about this and iTunes/apple. No one seems to have an answer for me. I have disabled my firewalls, norton, done msconfig, allowed iTunes, everything. I am very frustrated and so are others that seem to be having this same problem. We need a genius!! Please help!
I suspect a location-driven problem here. I live in SHanghai, China - as does the poster above! I have this problem on three different computers using three different ISPs.
Anybody got a suggestion? Tried firewalls, turning off virus production, reinstalling iTunes, putting phobos.apple.com and such in the permitted list, all sorts of stuff, to no avail. And Apple help support just bounces me around - I've interacted via email with three people, finally graduated to a real person, and they sent me back to email when the usual "reboot your machine and reinstall iTunes, then turn off virus protection" didn't work.
Bill Parr
[email protected] -
I am cannot access the iTunes store via iTunes on my PC and also can not update to 10.6.3. It keeps telling me that my connection has times out and/or check my settings. There is nothing wrong with my setting. I am also having trouble with the app store on my iPhone 4s and can not update apps.
I have signed out of itunes and now cannot sign in again.I feel you pain i'm haveing the same problems here.
iTunes could not connect to the iTunes Store. The
network connection timed out.
Make sure your network settings are correct and your network
connection is active, then try again.
does anyone plz have some insight for us. -
itunes could not connect to the itunes store. a secure network connection was terminated unexpectedly
سلام
قابل توجه کاربران ایرانی، این مشکل از ارتباطات زیر ساخته و مشکل از سیستم ما نیست.
متاسفانه فعلا باید صبر کنیم
موفق باشید
Hi
Notable Forums, the problem of the connection and the problem is not in our system.
Unfortunately, now we have to wait
Good luck -
I keep getting this error message when I try to log into Itunes, has anyone else seen this error? If so how did you fix it?
Itunes could not connect to itunes store. The network connection timed out. Make sure your network settings are correct and your network connection is active, and try again.Have you disabled any firewall and security/antivirus programs? This seems to have helped the vast majority of people who have posted the same problem in this forum.
-
when i try to open my itues it says "iTunes could not connect to the iTunes store. The Network connection timed out. Make sure your network settings are correct and your network connection is active, and try again"
I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.
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