Mismatch between inicident classification list and notification

Question

Hi,
we customized incident classification list in order to have three levels.
Incident classification field template has this visible effect:
When end user receive notification that field reports only last level:
How can I get CLASSIFICATION notification reports all above item instead of only last one ?
FYI below how Incident Classification list was built:
Grazie mille Alex

Answer 1

Hi,
What you see in the console is just a presentation of chain of the classifications that includes all of the parent classifications.
For me the good way is to use classification like this :
End user ict services - ocs - Collaboration ....
End user ict services - ocs - xxxxx
End user ict services - ocs - yyyyyy
instead of :
End user itc service
                            ocs
                                  Collaboration ....
                                  xxxxxxxxxxx
                                  yyyyyyyyyyyy
Remy BOVI