Missing 55" TV. No Delivery. No Contact. No TV. Lots of Excuses

Question

I ordered a 55" Samsung Curved 3D TV from BestBuy.com on May 1, 2015.  Order went through fine and I scheduled deliver and haul away for Monday May 11, 2015.  The credit card charge for the TV posted on May 2, 2015 and I paid my credit card bill on May 5. The e-mail confirmation that I recieved said that Best Buy would call the day before to tell me the two hour window.  I did not get a call so I called the store at 12 pm on Sunday.  A young lady informs me that the delivery department calls later in the afternoon.  Later that day, after never recieve a call, I log into my Bestbuy.com account to check the order status.  It shows the window between 10am and 12pm which is fine.  On the next day the delivery has not arrived so I call the local Best Buy to get a new ETA.  Another young lady takes my information and promises to look into the matter.  She calls back in 30 minutes and informs my that my order will not arrive until 2:00pm at the earliest.  It seems that a delivery driver has quit so they are backed up.  Now I resign myself to the new time period.  I even tell them I just need the TV delivered and the old one hauled away. I will set up the new one myself. 2:00pm rolls around, then 2:30 them 3:00.  I again call the store and get the same response.  I ask to talk to the manager but his is unavailble but will call back in thirty minutes.  3:30 comes and goes.  At 4:00 I call again and ask for the manager.  
I'm transfered to the local operations manager, CJ, who again explains the extent of the situation.  Apparrent the delivery people are not answer their phone and he has to contact corporater to locate the can. He does offer to look into the matter though.  I give him my order number and he promises to call back in 15 minuted.  Fifteen minuted pass and CJ does call back.  He's found the problem with my order.  Apparently my local Best Buy never even recieved the TV from the warehouse.  After further invegistation, it seems that MY TV was sold three days after I bought and
After a three way call with the supervisor at BestBuy.com and my local store,
the manager at my local store said then can sell me another TV at there "cost"
On top of this I get the following e-mail
YOUR ITEMS HAVE BEEN CANCELED
Hello XXX,
We're sorry, but the items listed below are no longer available and have been canceled.
Be assured that if you paid by credit card, it has not been charged, and any other method of payment has been credited. If you used a Gift Card for this order and no longer have it, please call the number below and we'll send you a replacement.
If you have any questions about your order or need further assistance — or if you'd like help finding similar items — please contact us at
1-888-BEST BUY (1-888-237-8289).
Once again, we're sorry for this inconvenience, and are working hard to serve you better in the future.
Again let me state that not only has my card been charge, but the charge post and I've paid it off yet they assured me "that if you paid by credit card, it has not been charged."
After further invegistation, it seems that MY TV was sold three days after I bought by another store that was suppose to transfer it to my store.  I explain that it's bought and paid for. He is very sympathetic but can not locate the TV anymore.  He talks to corporate, who cancels the order (I get the e-mail at 4:29).  He informs me to call 888-BESTBUY to remendy the situation.  I call and ask to talk to a supervisor. The first line customer service first asks if he can help so I explain the situation.  After hearing it he sends me to a supervisor.  The supervisor reviews the situation and call my local Best Buy to confirm the story.  She apoligize for the problems and offer then following solution.  The local Best Buy will sell me a 55" Curved 3D TV at "their cost."  This ends up being $550 more than I already paid plus it has three less 3d glasses. Also this TV has only three reviews at Bestbuy,com and eight total on the internet.  I spend a lot of time research my purchases and usually shy away from the newest tech in favor a more polished product.  Mind you the TV I bought it still listed on the website.  This just screams of bait and switch.  At this point I'm exhausted by the whole situation. I tell them that I will address the matter the next day in store.  As I'm ending the call the BestBuy.com supervisor offers me a $50 gift certifcate for my troubles.  I politely decline telling her I would just prefer the TV I bought and paid for 10 days ago.  Plus they now want me to pay 11 times that to get a different TV that I know nothing about.
Again let me state that not only has my card been charge, but the charge posted and I've paid it off yet they assured me "that if you paid by credit card, it has not been charged." 
We will see what happens tommorrow.
Edited by moderator for ease of reading.
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Answer 1

Hi there Bluedevil37,
Purchasing a new TV is super exciting, especially with so many options available! It's great to see you chose one and that you decided to purchase from us. When purchasing a TV and setting it for delivery, we strive to provide a seamless and hassle free delivery. It certainly sounds that your delivery went completely awry!
Using the email address you registered with the forum, I was able to locate your canceled order. Sadly, the first thing I noticed about this model when looking into its availability is that we will no longer be carrying it. This, regrettably, indicates that we are unlikely to be getting more inventory, and that although it is still listed on BestBuy.com, it isn't available in all areas. Where there still is availability, it is likely quite limited. As we are no longer going to be carrying this item, it was marked down at a severe discount, making it difficult to locate a comparable TV for the same price.
I am truly sorry if the unit we requested be transferred to fulfill your order was sold. While I also see that you were charged for this as your order was set for delivery, please know that a full refund has been issued and you should receive it in 3-5 business days (depending on your financial institution) from the date cancelation. This is certainly not representative of the experience we aim to provide.
At this time, I am sending you a private message regarding this experience to discuss what options we may have for you. You may check your private messages by clicking the envelope icon in the top right corner of the page after you’ve signed in. 
Respectfully, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message