Missing dataset from backup

I am using a Rackspace account and it use MSSQL 2012 (11.0.3000). I have used my local SSMS to backup the database and the MyLittleBackup application they have which seems to use the standard backup methods to backup. This goes fine and I am able to
download the BAK file.
For testing new applications I would like to restore it to my local instance of SQL Express (11.0.3128). (it is a small DB)
From the GUI I select restore database, device, add file... after adding the file the database list is empty. If I attempt to restore using the online software to the Rackspace database it shows one backup set.
Since I routinely restore full server backups to my local system I assume that is possible or has something changed?
Any suggestions on why I can't restore the backup using my local system?
John J. Hughes II

Hi John,
We need to verify the .bak file is fine and could not encounter any issue when you backing up the database using local SSMS. And also we need to confirm the path of file is right when you choosing the location of backup sets to restore in restore database
general page. You have permission to restore the .bak file. Usually, we can not restore backup file that was created using SQL Server 2012 to the previous version of SQL.
In addition, we can restore the .bak file via using the T-Sql statement. For example,
Use Test
Go
RESTORE DATABASE [databasename]
FROM DISK = 'C:\Program Files\Microsoft SQL Server\MSSQL...\MSSQL\databasename.BAK'
WITH REPLACE,
MOVE 'databasename_Data' TO
'C:\Program Files\Microsoft SQL Server\MSSQL..\MSSQL\Data\databasename_Data.MDF',
MOVE 'databasename_Log' TO
'C:\Program Files\Microsoft SQL Server\MSSQL..\MSSQL\Data\databasename_Log.LDF'
There is more details about restoring the.bak file via GUI, you can review the following article.
http://www.katieandemil.com/sql-server-2012-restore-database-backup-file
Thanks,
Sofiya Li
Sofiya Li
TechNet Community Support

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