Missing printer software CD

I have a used deskjet 940c printer, but no software cd to install it. is there a download available? I have a desktop computer with Windows XP. Thanks.

You can download the drivers from HP here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Similar Messages

MacBook 2006 w/Snow Leopard; HP B210 printer; print problem; error message: One or more components of the HP printing software are corrupted or missing. Reinstalled software but Mac will not cause printer to print.

? MacBook 2006 w/Snow Leopard; HP B210 printer; print problem; error message: "One or more components of the HP printing software are corrupted or missing..." Reinstalled software but Mac will not cause printer to print. My MacBook Pro works fine with same wireless printer.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Missing HP Utility (Officejet Pro 8600 Plus); need to reinstall - cannot uninstall printer software

I had to wipe my iMac and resinstall IOS Mavericks (10.9.5). Printer (Officejet Pro 8600 Plus, 9N11g) is working, but will no longer scan (double-clicking icon results in "original item cannot be found") and the HP utility icon on dock is missing, replaced with a "?." I located directions to uninstall printer software so I can reinstall... but there is no longer any HP folder or "HP Uninstaller" on my Mac HD. Neither is there an HP folder within Library/Printers folders. Spotlight search shows no HP or Hewlett-Packard folders on my hard drive.
I have downloaded an "HPPPrinterDrivers3.0.dmg" and "HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg," one of which I'm hoping will contain updated software/drivers to reinstall the printer and hopefully the HP Utility so I can regain scanning function, but I cannot figure out how to remove the current printer software, and I do not know if those are the currect files to use. I understand just deleting the printer will not suffice.
Can anyone provide step-by-step instructions on how to remove the software as well as installation (since I am unclear if I have the correct dmg files)? Thank you.
This question was solved.
View Solution.

Hi,
First I would suggest repairing the disk permissions, then try reinstalling the HP Software.
Follow the steps below to repair the disk permissions:
1. Open the the Applications folder.
2. Go to the Utilities folder.
3. Double-click on Disk Utility.
4. Select the hard drive containing the boot volume.
5. Go to the First Aid tab and select Repair Disk Permissions.
Note: This process may take several minutes depending on the Mac and amount of permissions that need to be repaired. The Progress Log will indicate when the process has been completed.
Once you are done, run the HP-Injket-SW-OSX-Mavericks_v12.34.37.dmg file and follow the steps on screen, be sure to select the HP Scan option while installing to get full functionality of the software.
Please try the steps above and let me know the results,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Officejet pro 8630 printer software

the printer assistant or properties for the 8630 is lacking options tha tare including inother hp's printer assistants and properties.. I am using Windows 8.1.
1. Missing: Looks whats printing option. The only way I have found to open the print queue is to go to devices and printers and right click on the printer icon and choose See what's printing. I Isn't there an easier way?
2. When I click Print, print options is displayed. When I click on on printer properties there is no chortcut to choose what tray to print from.
3. 2. When I click Print, print options is displayed. When I click on on printer properties there is no option for paper size , ie envelopes or 8 x10 paper.
Am I missing something? Can one of you geniuses please reply? Thanks!

Welcome to the HP Community @Melonhead
I read your post about how you are not seeing all of the features that you used to see in previous versions of Solution Center. Although the software has changed depending on which printer you had owned previously, to ensure you have the full features available, download and run the installation for the Full Feature Driver below. You will see all of the options included in the printer software afterwards.
HP Officejet Pro 8630 e-All-in-One Printer series Full Feature Software and Drivers
Have a great Wednesday!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Since I installed a printer software Satellite L300 has stopped working

Hello there!
I'm new here so not really sure if I'm posting in the right place. Mods, please feel free to move to the relevant section, thank you.
OK I have a Toshiba Satellite L300 Laptop and ever since I installed a printer software on Wednesday night, my laptop has suddenly stopped working!
Ever since Thursday night, I have been trying to get it working but I'm faced with this message:
when i load it up it goes to Windows error recovery:
'windows has failed to start.a recent hardware or software change might be the cause
if windows files have been damaged or configured incorrectly,startup repair can help diagnose and fix the problem.if power was interrupted during startup,choose start windows normally'
then it gives two options: Launch startup repair (recomended)
start windows normally
==========
-so i click launch startup repair (reccomended)
-then a scren loads up called 'system recovery options'.. it says: select an operating system to repair and click next.only windows vista operating systems are listed and can be repaired
if you do not see your operating system listed, click load drivers to load drivers for your hard disks'.....
but nothing comes up so i click load drivers and it just gives me loads of random folders...and i haven't a clue which ones to load
========
5 years ago Report Abuse
Additional Details
so i just click 'next'
========
then i have 5 options:
-startup repair
-system restore
-windows complete pc restore
-windows memory diagnostic tool
-command prompt
==========
startup repair says it cannot manually fix any problems
-system restore just says your computer is in a limited state and performing this action cannot be changed...but there is no option to do so
-windows comple pc restore says i need to insert a backup disk which I dont have
windows memory diagnostics tool says that windows is preventing this
============
but on the system resotre it tells me to type something like: rstrui.exe /OFFLINE:C:\Windows
but i don't know where...i typed it in the command prompt but don't understand how to use it
=========
i also tried to click start windows normally but it won't work

If the problem is installed software, start notebook in safe mode and try to start system restore from there.
Please let me know which options are available. Can you roll back OS few days back?
Are some restore points listed there?

HP Printer Software Installation will not complete

I have an HP Officejet 8500 wireless bought in late 2011. Never an issue until a recent new printer added to the computer seems to have changed an unknown setting and now printer or computer will not recognize or initiate a wireless print request. Have tried all firmware updates, software updates, etc. Printer is perfectly connected to wireless network established by router. Any wireless print request from my MacBook is met with a "printer offline" description and sits in printer que. Printer works(ed) fine when connected via USB to MacBook.
Thought to uninstall/reinstall printer software hoping to reachieve initial set up defaults which have been working well prior to addition of new printer to computer.
Uninstalled HP software; result was normal. Inserted original software CD and tried to re-install software; result was as expected until step 5. Comments now read Installing HP Scan, Install was successful. Software has stalled on "5 items remaining" and will not move on to "4 items remaining" as next step.
HP Uninstaller is not yet in HP application file, Attempting to "quit" HP Installer generates a warning window indicating "files could be damaged" which is same window generated when trying to shut down computer using Apple shutdown command. Shutdown ends up being cancelled by HP Installer.
Computer is stuck and I'm stuck and I still don't know if reinstall would have solved original problem. Hours into troubleshooting... any help available would be appreciated. MacBook running OS X 10.6.8 all updates complete. Thanks

Thanks Bob - yes - setup from printer display to wireless network was done originally when printer was new and again today in attempt to reestablish whatever setting might have been accidentally changed. Printer is "perfectly" connected to wireless network with Excellent signal quality, etc... As is Macbook perfectly connected to wireless network.
Problem now is that when trying to reinstall original HP printer software to computer the installation process has frozen. I now cannot end the installation process or shut down the computer without potential fear of "damaging files". I also am concerned that if I power off manually (hard shutdown) that I will not be able to uninstall those HP files that have been installed thus far before the process stalled.

I was trying to install a coupon printer software. It seems to be stuck in the installation. How can I quit it? I tried quit and it won't work.

I was trying to install a coupon printer software from a website and it seems to be stuck. It has been installing it for hours. When I click on the installer and try to quit it won't let me. Any suggestions on how I can stop this?

Click the Apple icon in the upper left corner and choose Force Quit. Look for the item that says Not Responding and force quit it.

Printer Software Installer has stopped working

Product: HP Laser Jet M1005 MFP
OS: Windows 7, 64-bit
Notebook ACER , Aspire 5349, Intel Celeron CPU B800 @ 1.50 GHz
(new notebook, old printer - printer worked well on Windows XP)
I downloaded driver ljM1005-HB-pnp-x64-en. Driver had been extracted and setup started.
Installation started and after some initialization (~10 sec) it kept writing:
Preinstalling the driver files... or Copying files to hard drive... (switching approx. once per second) after a while (~ 20 sec)
Printer Software Installer has stopped working. Windows tried to find solution but did not find anything.
I TRIED ALREADY EVERYTHING. I used patch for AMD processors (of course, did not work); I have Windows installer up to date; I disabled Internet Explorer 9.0 (I cannot uninstall and iether can I step back to IE 8.0 since notebook is brand new); There is no windows driver preinstalled for this printer and there is no similar driver working.
Driver cannot be installed and printer does not work.
Please, help.

Hello,
Thanks for the post. This is an odd one, I might suggest the method outlined below in the third link, if that does not help, I might recommend that you post this question on the following links below. Good Luck!
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
http://h30499.www3.hp.com/t5/Business-Support-Forums/ct-p/business-support
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=...
I worked for HP but my posts and replies are my own....Thank you!
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HP Smart Web Printing Software

Is there a version of HP Smart Web Printing Software that will work with Internet Explorer 8.0? I upgraded from Internet Explorer 7.0 to 8.0 (using XP SP2), and my previous HP Web Site Add-On Version 2.15.7.0 was incompatible with IE 8.0, so I tried upgrading to HP Smart Web Printing Version 4.05. First I selected "Install Now" from the HP web site & thought the load was successful, but then I couldn't find it among installed programs on my PC. Then I selected "Download Only" from the web site, and ran the executable from my desktop, but it went into an uninstall mode and froze. I exited the program and selected the executable a 2nd time. It started to load but stopped, saying another install program was still in progress. I exited the program & rebooted the PC. I selected the executable for the 3rd time and the installation appeared to complete successfully. At least the application was listed among installed programs, but it does not appear anywhere on the IE toolbar, and I have not found any way to run the application. Is it even compatible with IE 8.0?

Gurnie wrote:
I am having the same problem! I'm NOT glad to see that someone else is having trouble too! I had IE 6 & downloaded a free offer of Smartwebprinting. I loved it! Then I got a message that said I should upgrade to IE 8 so, of course, I did! Then I was told that smart web printing is NOT compatible with IE 8! AFTER I downloaded it not before! I was very angry! Then today I find an upgrade for smart web printing so it would be compatible with IE 8. I was happy again! But, alas, it will not work! It asked if I wanted to replace the program I already had. I said 'yes'. Then when it tried to install....it UN-installed! I have written to HP twice with NO response! so I did uninstall the program, then downloaded the supposedly 'upgraded' version of smart web printing again. I am unable to find the program anywhere, I only have the 'exe' program. I don't know what to do from here?? I'm ready to go back to IE 6!
I've attached a screenshot of the SWP icon, so please check if you can see it. You may have to click on the '>>' button to see more buttons, and reveal the SWP button.
@Ronalds: It's not compatible with Vista 64-bit according to the specs, but try to install it anyways and see if it works.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
Attachments:
SWP.jpg ‏6 KB

How to address HP Printer Software Update 3.0, iTunes 12.0.1 update that sits in the App Store, 'Calculating' for days with no install?

The App Store indicates there is a Software Update that appears to include the HP Printer Software Update 3.0 and iTunes 12.0.1
Unfortunately, the software update fails to install. Instead, it just sits there 'Calculating' for days with no progression on the status bar of the overall update.
The update buttons of both the HP Printer Software Update 3.0 and iTunes 12.0.1 are both greyed out, with no progress bar.
Not sure of what the issue is, there is no warning or error dialog box that appears or any indication of an application that may be interfering with the install.
Any advice?
MacBook Pro (17-inch, Early 2011) 2.3 GHz Core i7, 4GB RAM

Thanks for the suggestion. I wanted to install the individual updates but because I had settings to automatically download and install updates, whenever I opened the App Store, the system would try to download and install, preventing me from canceling the update to execute each application update one at a time.
After changing the settings from automatically downloading and applying updates, followed by a restart. I was able to open the App Store and run each individual update.
Thanks again.

Error while installing printer software for HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS

I am getting below error while installing printer software of HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS. Can you please help me resolve this error? Thanks in advance.

Hi tarunkw,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

When I plug in my IPOD Nano into a USB port, the computer recognizes it as a printer. It then attempts to install the printer software, which is already installed. The only way to fix it is to unplug the printer. Any thoughts?

When I plug in my IPOD Nano into a USB port, the computer recognizes it as a printer. It then attempts to install the printer software, which is already installed. The only way to fix it is to unplug the printer. Any thoughts?

Turn the printer off.

C++ 2012 package (11.0.50727) & error message during installation printer software

Hello to you all,
I've recently bought a new laptop for my daughter (a HP Pavilion Touch Smart 11).
When I try to install the software needed for installation for the printer (HP J6410) I get the following error.
C:\Users\<username>\AppData\Local-\Temp\7zS46SD\Setup\de..
Now, I've already tried pretty much about everything. Even a full factory recovery, installing all of the needed updates, after that upgrading to windows 8.1, installing of the updates for that OS version too, and then trying to install the software again.
No succes, but the more I try, the more I'm convinced the problem might lay in the C++ 2012 redistributable package (version 11.0.50727). This is why.
I've got more laptops here at home. The one I have for my own is a HP 15 Notebook and has Windows 8.1 installed on it as well. Now here's the funny thing.
I managed to install the software on my own laptop (the HP 15, with an Intel processor) but no succes on the laptop for my daughter (the HP 11 TS, with an AMD processor).
When I looked at the installed C++ packages I noticed that the laptop for my daugther has the C++ 2012 package installed, and my own doesn't. So that's why I think the problem must lay there. Also because on this page (http://www.freewarefiles.com/Microsoft-Visual-C-2012-Redistributable-x64_program_78882.html)
it is said that it supports Windows 8 (which was pre-installed on the laptop for my daughter), but Windows 8.1 isn't mentioned.
I would be very thankfull if someone could help me resolving this issue.
(Note: I've tried to get help on the support forum of HP. More information on how I resolved the issue, in May 2014, on my own laptop, and how it is related to C++, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Windows-8-1-64-bit/m-p/3935396#M142540
More information on what I've done so far on the laptop of my daughter this month, September 2014, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under-Windows-8-amp-Windows/m-p/4526450#M161696.
Please do read them. I've already tried so many things, and I can't get the issue resolved. Even though I'm pretty sure I must be so close to resolving this issue.)
I most thankfully await your response(s).
Update (30-9-2014, 23:14):
I've written above that I tried to re-install the printer. With the original CD, and also the software one can download on the HP site (OJ_AIO_J6400_Full_Win_WW_140_408-4.exe). Now, it seemed a good idea do uninstall the software.
Yep, you guess it .. I made my problem worse.
When I tried to uninstall it with the C:\Users\<username>\AppData\Local\Temp\7zS6A01\util\ccc\uninstall.exe I got the following message at reboot. It says you have to click OK to terminate the program, but it doesn't await your response. It's there,
for a glimpse of a moment, and disappears. It said (in Dutch):
'De instructie op .....xe01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt. read
Klik op OK als u het programma wilt beëindigen'.
It looks very similar to the error message here: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8d18c288-aeb4-41c0-983f-6798cfa178a0 that I found in this topic: http://answers.microsoft.com/nl-nl/windows/forum/windows8_1-windows_install/windows-81-afsluitfout-explorerexe-0xe06640b9/0c64290f-2e0b-47fc-a38a-adb9ceb5a5ac
Now, after this (that is: the uninstalling op the printer software) I returned to a system recovery point I made before the installation of the HP printer software. So that can not be the problem anymore. However, the error message kept returning.
So I'm pretty much convinced it must have something to do with explorer.exe, the msi-program, compatability-issues and the C++ packages. How to proceed now from here?
Should I uninstall the C++ 2012 package?If so, can I do that safely? Do I need a newer version of the C++ packages? Where can I find it?
Please, help me out? I most thankfully await your answer(s).

Hello to you all,
I've recently bought a new laptop for my daughter (a HP Pavilion Touch Smart 11).
When I try to install the software needed for installation for the printer (HP J6410) I get the following error.
C:\Users\<username>\AppData\Local-\Temp\7zS46SD\Setup\de..
Now, I've already tried pretty much about everything. Even a full factory recovery, installing all of the needed updates, after that upgrading to windows 8.1, installing of the updates for that OS version too, and then trying to install the software again.
No succes, but the more I try, the more I'm convinced the problem might lay in the C++ 2012 redistributable package (version 11.0.50727). This is why.
I've got more laptops here at home. The one I have for my own is a HP 15 Notebook and has Windows 8.1 installed on it as well. Now here's the funny thing.
I managed to install the software on my own laptop (the HP 15, with an Intel processor) but no succes on the laptop for my daughter (the HP 11 TS, with an AMD processor).
When I looked at the installed C++ packages I noticed that the laptop for my daugther has the C++ 2012 package installed, and my own doesn't. So that's why I think the problem must lay there. Also because on this page (http://www.freewarefiles.com/Microsoft-Visual-C-2012-Redistributable-x64_program_78882.html)
it is said that it supports Windows 8 (which was pre-installed on the laptop for my daughter), but Windows 8.1 isn't mentioned.
I would be very thankfull if someone could help me resolving this issue.
(Note: I've tried to get help on the support forum of HP. More information on how I resolved the issue, in May 2014, on my own laptop, and how it is related to C++, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officet-J6410-won-t-install-under-Windows-8-1-64-bit/m-p/3935396#M142540
More information on what I've done so far on the laptop of my daughter this month, September 2014, can be found here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-OfficeJet-J6410-won-t-install-under-Windows-8-amp-Windows/m-p/4526450#M161696.
Please do read them. I've already tried so many things, and I can't get the issue resolved. Even though I'm pretty sure I must be so close to resolving this issue.)
I most thankfully await your response(s).
Update (30-9-2014, 23:14):
I've written above that I tried to re-install the printer. With the original CD, and also the software one can download on the HP site (OJ_AIO_J6400_Full_Win_WW_140_408-4.exe). Now, it seemed a good idea do uninstall the software.
Yep, you guess it .. I made my problem worse.
When I tried to uninstall it with the C:\Users\<username>\AppData\Local\Temp\7zS6A01\util\ccc\uninstall.exe I got the following message at reboot. It says you have to click OK to terminate the program, but it doesn't await your response. It's there,
for a glimpse of a moment, and disappears. It said (in Dutch):
'De instructie op .....xe01 verwijst naar geheugen op 0x00000000. Een lees- of schrijfbewerking op het geheugen is mislukt. read
Klik op OK als u het programma wilt beëindigen'.
It looks very similar to the error message here: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8d18c288-aeb4-41c0-983f-6798cfa178a0 that I found in this topic: http://answers.microsoft.com/nl-nl/windows/forum/windows8_1-windows_install/windows-81-afsluitfout-explorerexe-0xe06640b9/0c64290f-2e0b-47fc-a38a-adb9ceb5a5ac
Now, after this (that is: the uninstalling op the printer software) I returned to a system recovery point I made before the installation of the HP printer software. So that can not be the problem anymore. However, the error message kept returning.
So I'm pretty much convinced it must have something to do with explorer.exe, the msi-program, compatability-issues and the C++ packages. How to proceed now from here?
Should I uninstall the C++ 2012 package?If so, can I do that safely? Do I need a newer version of the C++ packages? Where can I find it?
Please, help me out? I most thankfully await your answer(s).

How do I report a bug: HP Printer Software Update 2.7 not compatible with HP C5200 series (C5280)

Hi
I've recently updated my 2011 vintage 22" 3GHz iMac recently bought from Apple themselves to Snow Leopard 10.6.8 and my HP printer/scanner (C5280) has just stopped working - printing half a page and then complaining:
"Communication Error: Unable to send print data ..." blah blah.
It was working fine under 10.6.7 ...
What seems like several months later, I have
1) checked the cable
2) checked the printer (it works on a Windows machine)
3) Downloaded the "latest" drivers from the HP website (dated 2009)
4) Scrubbed the HP software (using HP uninstaller option with Cmd-Cntrl-Opt pressed)
5) Downloaded the "Software Update" version of HP Printer software update 2.7 .....
6) Installed the HP software again (just in case it needed to be in that order)
7) Scrubbed it again
8) RE-downloaded HP Printer Software Update 2.7 via Software Update
and tried printing again ..... still no joy.
My view is that this is a bug.
Is it possible to report such a phenomenon to anyone in Apple / HP who would actually take notice (or, whisper it) care?
Any further suggestions - or perhaps ideas for places to take a restful vacation - gratefully received.
Thanks
DJB

Is your wretched printer the same model? How about the Mac - and your OS.
I have tried to persuade HP that this should be investigated here:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Unable-to-send-print-data -Photosmart-C5280/td-p/434623/page/2
Please do contribute to that discussion too, since I assume that HP will be the organisation to investigate/correct any driver problems.
DJ

Installing HP Photosmart 7520 all in one printer software

My new HP Photosmart 7520 will not install on my Dell PC. I have the 32-bit Windows Vista OS. When installation begins I immediately get the error message: "Key not valid for use in specified state". I've tried installing the CD and the software from HP on-line, all several different ways. I 've used the troubleshooting download from HP but both methods do not solve the installation problem. I've temporarily disabled the firewall. I've done disk clean-up and defragmenting. I've restarted the PC more than a dozen times during my efforts. Even Microsoft Windows can't install all the software from updates - only the fax portion. If I can get past the point where the error message occurs I think the software will install.
I hesitate to try the Geek Squad. My experience with them is that most of the geeks aren't competent and it's a crap shoot getting assigned one that is. They will be my last resort.
Has anyone had this problem? Does anyone have a solution?

Hey @jimlg ,
Welcome to the HP Forums!
I understand you're unable to install the printer drivers for your Photosmart 7520 printer.
The error you have listed is a Windows error and not attributed to the printer software. You can confirm this with the fact the error occurs when trying to install from Windows update bypassing our installer.
You may want to try following the suggestion in this thread made by @Gemini02 which seems to help resolve the issue for some users experiencing the same problem: Re: key not valid for use in specified state.
Let me know if that helps.
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Missing printer software CD

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