Missing Set Types in CRM 5.0

Question

Hi Gurus,
We are trying to create hierarchy/category in our standalone CRM 5.0 system. However, after creating a new (base) category under the hierarchy we created (no other hierarchy in system), we cannot find the text-related set types (COMM_PR_LGTEXT1, COMM_PR_LGTEXT2, COMM_PR_SHTEXT). Can you please advise why this happened? How can we bring the set types back to the selection list?
Many thanks,
Leon Cao

Answer 1

Hi Leon
I've recently faced this issue. Following is the solution:
These particular set types can only be assigned to one Hierarchy and categories in that hierarchy. However this hierarchy must be assigned to the applications first.
You need to be very cautious for doing this.
1. First identify any other hierarchy (e.x. Hierarchy XYZ) where these settypes are assigned. If such hierarchy also contains products then you need to delete those products to cancle the assignemnt of these set types from that hierarchy XYZ. you can use the following reports to delete the products a) COM_PRODUCT_DELETE_ALL  and b) COM_PRODUCT_DELETE_SINGLE. to run these reports you must make entry in 'COMC_PR_TOOL_REG' tabke. To run these reports use transaction SE38 and to make entry in the table use transaction SE16
2. Once all the products are removed. Then you can remove these set types from this hierarchy XYZ.
3. Assign your hierarchy to the applications in IMG -> CRM-> MASTER DATA -> PRODUCTS -> CRM STANDALONE here select assign hierarchy to applications and assign your hierarchy.
4. Now you will be able to add these settypes to your hierarchy.
Comments: If you cannot delete the products for any reason then the best way is that you create the required products under Hierarchy XYZ and also assign your hierarchy to these products. this way you will be able to make use of your hierarchy.
Caution: if these set types are assigned to hierarchy R3PRODSTYP or R3PRODHIER or R3MATCLASS. then do not even think about removing them because they may have been downloaded from backend R/3 system and will be unmodifiedable. Here follow my comments stated above.
Hope this will answer your query.
Cheers
Avi