Missing TOC books & topics in RH Server output -- is there a fix??

RH9, RH Server 9,WebHelp Pro
I've seen a post a few months old now reporting the problem of nested books and topics not showing up in WebHelp Pro RH9 Server output even though they display fine in the local output before and after publication.
Has there been a fix for this?
I have a large project, over 400 topics, and it seems to affect books that are nested at level 4 and below. I have a level 3 book with several level 4 books inside it. The published output shows only the first level 4 book, and its contents, but then it omits the remaining level 4 books in that group and jumps to the next level 3 book.
This is not a merged project.
When I run the TOC report, all content is shown correctly in the report.

Hi. Sorry you're having glitches. While I research my notes from similar situations, I offer these things worth looking at:
1. This is a Knowlege Base article with a download that may help:
Books, topics missing from TOC | WebHelp Pro output | RoboHelp Server 8, 9
http://kb2.adobe.com/cps/904/cpsid_90498.html
2. Take a look at this thread (in particular, Message #10):
http://forums.adobe.com/message/3691553#3691553
I don't remember offhand but I think there may indeed be a limit of three "nested books" in a TOC, although I just experimented with this and I found it worked down to 6 or 7 nests.
3. I know in the past I have noticed that sometimes the culprit has been an oddball "illegal" character or space in a subfolder or filename. One client found that an exclamation point in a filename was a problem.
4. To be clear, remember that WebHelp (not Pro) has some very important differences from RoboHelp Server (Pro) output. Also, understand that when you view WebHelp Pro locally (i.e. View Results) you are not getting a fully accurate picture. Often, you must view the project from the RoboHelp Server to truly see the results.
5. With regard to Search. I have found in some cases that ticking the "Automatically Merge Projects of the Same Type" helps even though you only have one project!
6. I have found that a project that has been "renamed" can cause the server's configuration to be choke on the new name as it looks for the old one.
Let me know if any of this helps. If it does not, I'd suggest you zip up your Tomcat Log files and send them to me. I'll ask the Adobe folks if they could take a look.
You can find them here:
C:\Program Files (x86)\Apache Software Foundation\Tomcat 6.0\logs
Because they might be large, you might just send the most recent day's worth.
I realize this is a "dump" of so many possibilities but it's the weekend and I know you must be frustrated so I thought I'd pass along all ideas no matter how remote.
John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Evergreen, Colorado
www.showmethedemo.com

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Hi Scottie
What Colum proposed is the standard answer we have been giving for years and presently it's likely the best approach.
However, Adobe does listen to their customers. And I've seen this particular issue cropping up time and again through the years. So I'm going to suggest to you that you and everyone else wanting to see some changes here consider submitting a Wish Form to ask for a new capability. Ask Adobe to devise a way to allow the user to print in the manner you are seeking.
Click here to reach the Wish Form page
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Hi Patrick
These are simple images. See if the link below helps.
Click here to view
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
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user10878991 wrote:
Hi, I am studying following both books for exam 1Z0-007 but sybex book by Chip Dawes covers more topics then oracle book. I am wondering if i still need to study those topics in sybex book which are not covered in oracle press book? For example DML Locks have been discussed in detail in sybex book as compare to oracle book and few topics are missing in oracle press and don't know if there will be any question in the exam from those topics?
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I may well be missing the point here - no change there, then!
- but how (in RH7) do I get a sub-section, a book within a book,
into the left navigation but not have a link with its name in the
breadcrumbs appear in the main content pages? Or can I not do that?
It just seems a bit lame to have it there since I've not associated
a page to the book and don't want to.

Hi there
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Missing TOC books & topics in RH Server output -- is there a fix??

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