Missing toolbar in Illustrator CS6
I just installed Creative Cloud, and when I open Illustrator, there is no icon for the toolbar to be found in the top bar or anywhere I look. Please Help!
Did you receive an error message during the installation process? You can find details on how to locate and interpret your installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
Also which operating system are you using?
Similar Messages
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Missing @-sign in illustrator CS6
I can't suddenly use the @ sign with any font in illustrator CS6 (I use a usb keyboard on my laptop) why can't I make the sign?
Have you opened the "Glyph" panel (Window>Type>Glyphs)? You should be able to access it there.
Don't know what platform you're on. Have you checked your keyboard and language settings? On Mac it would be in Keyboard preferences. On Mac you could also check the "Keyboard Viewer" to see the available characters and how to access them with modifier keys. It'll also show what keyboard is being mapped, at the top of the viewers. -
when I go to the WINDOWS icon , the TOOLS doesn't have a drop-down box giving me options to customize. My current toolbar has no ARC tool, and I want to access but can't. Very frustrating. Anyone help?
Access the Arc tool by click-hold on the Line Segment tool in the Tool bar. Any Tool with a small black triangle in the lower right hand corner can be treated the same to reveal nested tools. By clicking and dragging of the right edge of the exposed extras panel you can get a tear-off panel which has all the associated tools to use.
like this -
HELP.. illustrator cs6 is not working.... missing plug ins???
Hi, HELP!!!! I have an issue with my illustrator cs6 version as when I am trying to open work which I have worked on, on my computer it is now saying that I have missing plug ins, PDF???? and will not let me open anything??? PLEASE can you help, I am mid way thorugh a project and need to work on the programme now... thank you so much for all your help..
restart your computer.
if that doesn't solve the problem, re-install illustrator over your current installation. -
Illustrator CS6: resizing artboard - x y dimensions box missing
Hi,
first of all: I am NOT referring to the dimension boxes on the toolbar.
I'm learning Illustrator CS6 and I've got a document with some artboards. I select the Artboard tool and resize the artboard without any issues. However, I've seen lots of videos where a little box shows while the artboard is being resized and it shows X:... Y:...
I don't have that. Hope this is making sense.
I have googled this extensively but no luck.
Is it a Mac-specific feature? I'm using Windows 7.
How do I turn it on?
thx
DavidFeature is on both Win & Mac
View >> Smart Guides
You probably have the defaults so should work. If not edit your smart guide preferences and add checkmarks I have. -
When I try to open my Adobe Illustrator CS6 a message pops up stating: Missing required plugins pdf format.aip please help
dahlberg,
This is the second report about that issue today.
I am unsure whether the suggestion in the first case will help, but you may try:
Zusatzmodul PDF Format.aip fehlt. Was tun? -
Missing workspaces like Photoshop in Illustrator CS6 using a Win 7 64 bit PC
I just finished a tutorial about type effects in Illustrator CS6 by Kelby training he suggested that we set the workspace to (Like Photoshop) but this selection is not there and other selections are missing.
is there some kind of fix for this because I primarily use Photoshop and the interface would be helpful in finding my way around.Follow the directions of tt2 in https://discussions.apple.com/thread/5822086
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Illustrator CS6: Missing small pixels box that should follow the cursor when creating objects
Somehow I've managed to disable a feature in Illustrator CS6 that does two things: 1) it causes a small box to follow the cursor when I'm drawing an object 2) the light green lines or x's are gone now, too. How can I get them back? Are they only visible under certain circumstances? Thanks!
SmartGuides is not simply "on" or "off". It has settings for what displays. Check your SmartGuides preferences.
JET -
Missing swatches from my Pantone+ swatch library in Illustrator (CS6) on a Mac.
Has anyone else ever been missing swatches in Illustrator for PMS colors? My client has specifically requested PMS 2230C. It is not available in my swatch library of Pantone+ solid coated swatches. I also looked for the color above it, #2229 from the same page of the printed swatch book. It too is missing. Anyone know of a fix or where specifically I can download a new swatch library file?
Here's a discussion from the InDesign forum that should answer your question:
Re: 336 new pantone colors -
Photoshop to Illustrator (CS6), problem with linked images
Hi,
I have a very frustrating problem when importing .psd files to Illustrator CS6. I recieve files from an artist and have to make some sort of pre-print on them, add texts etc..
They are multi layer and upon opening in Illustrator I select Convert Layers to Objects. After that every bitmap layer in the file is converted to a link, and this is where my problems start. First of all it would simply be most conveniant if I had the option to embed all upon import.
But even with this option lacking, I should be able to highlight a link in the Links panel, and select Embed image from the drop-down menu. Unforetunately this option is always disabled, same with the Embed button on the control toolbar when the liked image is selected. Furthermore, the link information option always shows empty name and locations fields, so its impossible to know which files I should attach if I would like to send them to print as links together with the .ai file. Even when I do know which file it is in, how should I collect them together so that there are no broken links on the other side?
I simply don't understand how to manage those links or whats the best way to avoid them. It has gotten to the point where I save each layer in Photoshop separately as .pdf and place them in illustrator manually, but there has to be an easier way. Even when saving in .tiff in photoshop and selecting "place" with the "link" option unchecked in illustrator, it will still place it as a link. On the other hand when placing pdf files in illustrator they import as "Non-native art" which as I read can also cause troubles with colors etc.. Can somebody please help me make sense of it???
I work in Windows 7 64 bit and have Adobe Design & Web Premium CS6.When an Illustrator AI file is saved with PDF compatibility it contains of 2 forks, the one contains the whole file for editing in Illustrator (which makes it important ot choose the correct comptibility of Illustrator version) and the other contains the pdf part. If you use such an ai file with pdf compatibility to place in InDesign, Photoshop or even in Illustrator these programs use the pdf part.
The pdf part should be complete even if the linked files are missing, so it is possible to open an ai file in Acrobat or Reader. The pdf part is also a rich PDF which contains all coors and transparency.
From Illustrator CS6.1 forward it is possible to extract embedded images. And it is a good tradition in all programs to have all embedded files listed in the link panel. -
My Illustrator CS6 will not launch
I was working with an AI file in Illustrator today. Everything was working fine and I made some edits and placed the file in my inDesign document. I saw another change I wanted to make so I right clicked on the file and selected Edit with Illustrator. I received a Windows pop up box that said, "Adobe Illustrator CS6 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The only option was to click the "Close program" button. No other info was given. For the last two hours I have been searching Google, these forums and asking some of my Illustrator friends if they had any ideas.
I can open the program by holding down the shift key and I can even open a file but no features are available (See image) As you can see most of the options in the windows are missing. Even if I open a file, nothing in the Window menu is available and even preferences will not open. I can't even use shortcuts.
Google says you can reset/delete preferences by holding shift - control - at while opening the program. This still doesn't work and the system crashes on the load of ColorHarmony.aip
I have not reinstalled the software because after reading other issues on the net that were very similar to mine, this did not help. I was working with fonts and deleted one because it didn't work at all. I don't remember the name but I know it started with a T. When I went to Windows/Fonts the font only came up as hahahah hahaha instead of characters of the alphabet. So, I deleted it thinking something is up with this font. Maybe I've messed up a required font?
I am running Illustrator CS6 16.0.3 64bit.
I finally found an article that pointed me to three logs. There was nothing with the date and time of my last attempt to open the software in PDApp.log. The file oobelib.log had the following info from my last attempt to open the program:
2015-02-27 00:15:20 [6512] Adobe Silent Activator: ***********Silent Activator Launched = 7.0.1.107,7.1 ************
2015-02-27 00:15:20 [6512] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2015-02-27 00:15:20 [6512] SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-27 00:15:20 [6512] PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:20 [6512] AXFBLicensing: All function pointers successfully retrieved
2015-02-27 00:15:20 [6512] Activation: ProcessXMLFile : XML File successfully parsed!
2015-02-27 00:15:20 [6512] Activation: LEID=Illustrator-CS6-Win-GM DLEID=DesignWebSuitePremium-CS6-Win-GM ELEID=DesignWebSuitePremium-CS6-Win-GM LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [6512] HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI
2015-02-27 00:15:20 [6512] SLCoreService: Syncing to license store...
2015-02-27 00:15:20 [6512] SLCoreService: Found server mkey.
2015-02-27 00:15:20 [6512] SLCoreService: Loading license references...
2015-02-27 00:15:20 [6512] SLCoreService: Found 4 license file(s)
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [202753869.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [218912877.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [250161213.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: License store synchronization took 44.3 ms and succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [6512] Activation: SA functionality for post-chrome mode
2015-02-27 00:15:20 [6512] Activation: ExpirySerialNumber : Expiration data found.
2015-02-27 00:15:20 [6512] Activation: ExpirySerialNumber : Serial Number not expired.
2015-02-27 00:15:20 [6512] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2015-02-27 00:15:20 [6512] SLCoreService: Service destruction took 0.4 ms and succeed.
2015-02-27 00:15:20 [6512] Adobe Silent Activator: Checking for other cached SA jobs....
2015-02-27 00:15:20 [6512] PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:20 [6512] PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769
2015-02-27 00:15:20 [6512] Adobe Silent Activator: No cached jobs found !
2015-02-27 00:15:20 [6512] Adobe Silent Activator: ***********Silent Activator End*******************
**** NEXT LOG - AMT3.LOG ****
The next next file my resource told me to look at was amt3.log. This file consist of the following info:
2015-02-27 00:15:16 [5484] AMT: START SESSION, library version 6.0.0.75,6.0
2015-02-27 00:15:16 [5484] AMT: Initializing C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\
2015-02-27 00:15:16 [5484] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2015-02-27 00:15:16 [5484] AMT: Virtualization Turned off
2015-02-27 00:15:16 [5484] PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:16 [5484] performance: AMTPreObtainProductLicense took 1.039846 ms
2015-02-27 00:15:16 [5484] AMT: RW check key updated !
2015-02-27 00:15:16 [5484] AMT: App Product Locale [0] = en_US
2015-02-27 00:15:16 [5484] config: Loading configuration for C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\application.xml
2015-02-27 00:15:16 [5484] config: Found payload code {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: config: Host app was installed, using installed license configuration.
2015-02-27 00:15:16 [5484] PCDService: Failed to read value for key [FLMap] in hive [Illustrator-CS6-Win-GM{|}ALL] from cache : 769
2015-02-27 00:15:16 [5484] config: Setting current license to the driver at startup because no mapping was found.
2015-02-27 00:15:16 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
2015-02-27 00:15:16 [5484] config: payload code: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] config: current locale code: ALL
2015-02-27 00:15:16 [5484] config: Done loading configuration
2015-02-27 00:15:16 [5484] config: Setting insalled locales
2015-02-27 00:15:16 [5484] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2015-02-27 00:15:16 [5484] AMT: Installed Locale [0] = en_US
2015-02-27 00:15:16 [5484] AMT: Reordered Locale [0] = en_US
2015-02-27 00:15:16 [5484] AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] AMT: config: PayloadCode: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Registration] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Growl] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULAForPassive] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULAForPassive] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Application can be serialized (Non Passive App).
2015-02-27 00:15:16 [5484] PCDService: Failed to read value for key [LicensedLocales] in hive [Illustrator-CS6-Win-GM{|}LicLoc] from cache : 769
2015-02-27 00:15:16 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:16 [5484] config: Enigma Data Found from SLCache
2015-02-27 00:15:16 [5484] PCDService: Failed to read value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] from cache : 769
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Subsequent launch (serial [90148713156021585045]).
2015-02-27 00:15:16 [5484] AMT: Application state initialized. Obtaining Product License.
2015-02-27 00:15:16 [5484] AMT: Obtaining client features from cache.
2015-02-27 00:15:16 [5484] AMT: Obtaining client product info from cache.
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ENABLE_GUEST] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Running in PROV_APP
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: Using default media policy RET
2015-02-27 00:15:16 [5484] uiswitch: EULA has already been accepted.
2015-02-27 00:15:16 [5484] AMT: This is a subsequent launch. Deferring services.
2015-02-27 00:15:16 [5484] performance: AMTObtainProductLicense took 24.793335 ms
2015-02-27 00:15:18 [5484] AMT: Pre-Validating Product License.
2015-02-27 00:15:18 [5484] AMT: Services not yet loaded in this session.
2015-02-27 00:15:18 [5484] AMT: Loading services in background to get ready for Validate call.
2015-02-27 00:15:18 [5484] AMT: Spawning background thread to load services.
2015-02-27 00:15:18 [5484] performance: AMTPreValidateProductLicense took 142.779556 ms
2015-02-27 00:15:18 [5484] AMT: Starting work on prevalidate thread.
2015-02-27 00:15:18 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:18 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:18 [5484] AMT: AMTPlugPlug : Get Licensing information
2015-02-27 00:15:18 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:18 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:18 [5484] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2015-02-27 00:15:18 [5484] AMT: PlugPlug : Can Go Online returned as true
2015-02-27 00:15:19 [5484] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2015-02-27 00:15:19 [5484] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2015-02-27 00:15:19 [5484] performance: AMTPlugPlugRequest took 1036.806396 ms
2015-02-27 00:15:19 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:20 [5484] AMT: RW check key updated !
2015-02-27 00:15:20 [5484] AMT: AMT: PreValidating Product License.
2015-02-27 00:15:20 [5484] AMT: Launch Workflow not yet done in this session.
2015-02-27 00:15:20 [5484] AMT: Starting Background Subsequent Launch Workflow
2015-02-27 00:15:20 [5484] AMT: Starting ALM workflow.
2015-02-27 00:15:20 [5484] AMT: Initializing ALM for serialized activation.
2015-02-27 00:15:20 [5484] ALMService: Initializing as licensed app
2015-02-27 00:15:20 [5484] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2015-02-27 00:15:20 [5484] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2015-02-27 00:15:20 [5484] SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-27 00:15:20 [5484] ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
2015-02-27 00:15:20 [5484] ALM: _info_: Host app is Licensable App
2015-02-27 00:15:20 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Get Licensing information
2015-02-27 00:15:20 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:20 [5484] ALM: _info_: Got DOM List from FA_Set
2015-02-27 00:15:20 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID Illustrator-CS6-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID VideoSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484] config: Using default media policy RET
2015-02-27 00:15:20 [5484] ALM: _info_: MediaTagPolicy is RET
2015-02-27 00:15:20 [5484] PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] ALM: _info_: Canonical LEID is Illustrator-CS6-Win-GM
2015-02-27 00:15:20 [5484] ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] ALM: _info_: Set Running Locale to en_US
2015-02-27 00:15:20 [5484] AMT: Performing ALM silent license verification.
2015-02-27 00:15:20 [5484] ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
2015-02-27 00:15:20 [5484] ALM: _info_: Searching license for locale en_US ...
2015-02-27 00:15:20 [5484] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2015-02-27 00:15:20 [5484] AMT: PlugPlug : Can Go Online returned as true
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484] ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_US
2015-02-27 00:15:20 [5484] ALM: _info_: This is the running locale, stop the search
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2015-02-27 00:15:20 [5484] performance: AMTPlugPlugRequest took 347.622284 ms
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:20 [5484] SLCoreService: Syncing to license store...
2015-02-27 00:15:20 [5484] SLCoreService: Found server mkey.
2015-02-27 00:15:20 [5484] SLCoreService: Loading license references...
2015-02-27 00:15:20 [5484] SLCoreService: Found 4 license file(s)
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [202753869.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [218912877.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [250161213.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: License store synchronization took 66.2 ms and succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: License Is Valid.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: Performing Disabled Check
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_Base_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Pro_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_Base_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_Base_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Base_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: No value for key [DataColl] in user dictionary.
2015-02-27 00:15:20 [5484] ALM: _info_: No data collection required
2015-02-27 00:15:20 [5484] ALM: _info_: Launching Silent Activator in Emergency Mode...
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_Base_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Pro_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_Base_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_Base_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Base_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
2015-02-27 00:15:20 [5484] PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache : 519
2015-02-27 00:15:20 [5484] ALM: _info_: Performing Block Check
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: Block Check ByPassed
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.577 sec)
2015-02-27 00:15:20 [5484] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2015-02-27 00:15:20 [5484] config: Enigma Data Found from SLCache
2015-02-27 00:15:20 [5484] AMT: License check shows serialized product is already activated.
2015-02-27 00:15:20 [5484] PCDService: No value for key [STORE_URL] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: No value for key [NTL_WO_SN] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] AMT: Running in PROV_APP
2015-02-27 00:15:20 [5484] uiswitch: Key Value WorkFlowType [SilentActivator]
2015-02-27 00:15:20 [5484] uiswitch: Key Value LaunchMode [postchrome]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppName [CS6 Design and Web Premium]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppRunningLEID [Illustrator-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AdobeCode [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}]
2015-02-27 00:15:20 [5484] uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ShowEULA [false]
2015-02-27 00:15:20 [5484] uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AdobeIDCreated [true]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\LicenseFAQ.html]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\ConnectionFAQ.html]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppRunningLocale [en_US]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppListOfLocales [en_US]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppProcessID []
2015-02-27 00:15:20 [5484] uiswitch: Key Value ProductID [543]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ProductVersion [6.0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value Platform [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppEULAFolderPath []
2015-02-27 00:15:20 [5484] uiswitch: Key Value NoTrial [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value UpgradeCheckRequired [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543&release=6.0&platform=0&locale=en_US& source=PCSTHX]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ClaimSource [nag_trial]
2015-02-27 00:15:20 [5484] uiswitch: Key Value RefreshWF [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value TrialGrace [30]
2015-02-27 00:15:20 [5484] uiswitch: Key Value TrialLeft [30]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]
2015-02-27 00:15:20 [5484] uiswitch: SilentActivator
2015-02-27 00:15:20 [5484] uiswitch: Silent Activator
2015-02-27 00:15:20 [5484] uiswitch: Launched
2015-02-27 00:15:20 [5484] ALM: _info_: Entered ALM_NeedANAG
2015-02-27 00:15:20 [5484] PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901487131560215850457198] in cache : 519
2015-02-27 00:15:20 [5484] ALM: _info_: Exiting ALM_NeedANAG
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call succeeded
2015-02-27 00:15:20 [5484] ALM: _info_: Deactivation menu is enabled
2015-02-27 00:15:20 [5484] AMT: Completed Launch Workflow successfully.
2015-02-27 00:15:20 [5484] AMT: Calling AUM API to create scheduler entry to be used by updater.
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call succeeded
2015-02-27 00:15:20 [5484] AUMService: Get LEID xml call
2015-02-27 00:15:20 [5484] AUMService: Get LEID XML call succeeded
2015-02-27 00:15:20 [5484] AMT: AUM GetLEID called with status =0.
2015-02-27 00:15:20 [5484] AMT: Checking client features against cache.
2015-02-27 00:15:20 [5484] AMT: Feature Illustrator_Base 16.0 is licensed (was licensed).
2015-02-27 00:15:20 [5484] AMT: Feature Bridge_Base 4.0 is unlicensed (was unlicensed).
2015-02-27 00:15:20 [5484] AMT: Feature MobileCenter_Base 3.0 is unlicensed (was unlicensed).
2015-02-27 00:15:20 [5484] AMT: Validating client product info against cache.
2015-02-27 00:15:20 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] AMT: Starting Data Collection for SWTag_Init()
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() productCanonicalLEID = Illustrator-CS6-Win-GM;outMappedLEID = DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() productPayloadCode = {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582};driverPayloadCode = {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484] AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_US
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() License Status = activated
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() Tags 901487131560215850457198; 6.0; VOLUME
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() Product Version 6; 0
2015-02-27 00:15:20 [5484] AMT: AMT: Product License PreValidated.
2015-02-27 00:15:20 [5484] AMT: Prevalidate indicates license is good and no UI required.
2015-02-27 00:15:20 [5484] performance: PreValidate thread took 1107.258911 ms
2015-02-27 00:16:39 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:16:39 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:16:39 [5484] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
2015-02-27 00:16:39 [5484] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
2015-02-27 00:16:39 [5484] AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
2015-02-27 00:16:39 [5484] ALMService: Terminating
2015-02-27 00:16:39 [5484] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
2015-02-27 00:16:39 [5484] SLCoreService: Service destruction took 9.4 ms and succeed.
2015-02-27 00:16:39 [5484] ALM: _info_: End ALM
2015-02-27 00:16:39 [5484] performance: AMTReleaseProductLicense took 10.994947 ms
2015-02-27 00:16:39 [5484] AMT: END SESSION.
Obviously this stuff means absolutely nothing to me. I only hope it means something to one of you so you can help me get this figured out.
Thank you in advance.
KimKim I reviewed the account you used to post to this forum and there is no registered software titles under the account. My apologies but this is likely what is leading to the difficulty with the correct contact options being offered to you.
I would recommend contacting our support team at Contact Customer Care. This link should allow you to speak with a member of our support team without having a software titled registered.
Alternately you can register your CS6 software title by following the steps listed in Find your serial number quickly.
Finally if you continue to face difficulties contacting our support team then please verify the contact information located under your account at http://www.adobe.com/ and I can request a member of our support team contact you directly. Once you have made this verification if you can either private message me or update this discussion I will submit the request. -
Illustrator CS6 Crashes at launch OSX 10.7.4
Have a user on OSX 10.7.4 with CS6 Design Std installed. Several other people on his team have the same version, only his machine will not launch Illustrator. The other applications launch fine.
-Deleted preferences from /Users/User/Library/Preferences related to Illustrator
-Deleted Illustrator items from /Users/User/Application Support
-Uninstalled and reinstalled the whole suite, deleting preferences per the suite check box
-Tried launching Illustrator prior to updating and after updating
-Performed a reboot and tried launching CS6 with no other software running
Still will not launch. Any ideas, please? He has CS5.5 and Illustrator launches fine there.
Process: Adobe Illustrator [4760]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [259]
Date/Time: 2013-05-14 15:35:29.453 -0400
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 737666 sec
Crashes Since Last Report: 13
Per-App Interval Since Last Report: 5 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 0B55FD9F-43AB-4F11-B7B0-2F96F050F3C6
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[4760]: garbage collection is OFF
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff89840ce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff877ea7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff877dba7a abort + 143
3 libc++abi.dylib 0x00007fff89a777bc abort_message + 214
4 libc++abi.dylib 0x00007fff89a74fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff91c7f1cd _objc_terminate + 114
6 libc++abi.dylib 0x00007fff89a75001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff89a7505c std::terminate() + 16
8 libc++abi.dylib 0x00007fff89a761e9 __cxa_rethrow + 88
9 com.adobe.illustrator 0x000000010083d380 0x100000000 + 8639360
10 com.adobe.illustrator 0x00000001006fe7c4 0x100000000 + 7333828
11 com.adobe.illustrator 0x00000001006ef5cc 0x100000000 + 7271884
12 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff898417e6 kevent + 10
1 libdispatch.dylib 0x00007fff9215f78a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff9215e31a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff89841192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff877ea594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff877ebb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff89841192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff877ea594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff877ebb85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5fbff8f8 rdx: 0x0000000000000000
rdi: 0x0000000000004903 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff920 rsp: 0x00007fff5fbff8f8
r8: 0x00007fff76ec5fb8 r9: 0x00000000000002d4 r10: 0x00007fff89840d0a r11: 0xffffff80002da8d0
r12: 0x000000010d06d4a0 r13: 0x0000000000000000 r14: 0x00007fff76ec8960 r15: 0x00007fff5fbffa70
rip: 0x00007fff89840ce2 rfl: 0x0000000000000246 cr2: 0x0000000101509020
Logical CPU: 0
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1026b4ff7 com.apple.AppKit (6.7.3 - 1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x102d39000 - 0x103a7eff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x103a91000 - 0x103afffef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x103b53000 - 0x103b57ff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x103b5d000 - 0x103bbaff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
0x103be1000 - 0x103c46ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
0x103c74000 - 0x103c74ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x103c78000 - 0x103df1fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x103e04000 - 0x10440cfff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1044a8000 - 0x1044eaff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1044f2000 - 0x1045ecfe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x104690000 - 0x1046affff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1046b6000 - 0x1046deff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
0x1046e5000 - 0x104a46fef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104a93000 - 0x104ed9ff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x104f55000 - 0x106053fef +com.adobe.psl (AdobePSL 13.0.0.19655 - 13.0.0.19655) <8029DA17-402C-301F-02E9-D0EC8DF48BE8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x106213000 - 0x106273ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x10627d000 - 0x106335fe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x106368000 - 0x106412fe7 +libicucnv.40.0.dylib (40.0.0 - compatibility 40.0.0) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x106439000 - 0x106579fe7 +libicui18n.40.0.dylib (40.0.0 - compatibility 40.0.0) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x1065f8000 - 0x1066fafef +libicuuc.40.0.dylib (40.0.0 - compatibility 40.0.0) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x106742000 - 0x10688fff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x106903000 - 0x106b4cfe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x106bcf000 - 0x106bd6fef +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E678CE59-3C6E-386B-92F1-48B49B1727E0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x106be0000 - 0x106c0cfff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x106c2f000 - 0x106cecfff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x106d36000 - 0x106dfbfff +com.adobe.JP2K (2.0.0 - 2.0.0.18562) <B14B096C-AA23-BA8F-E3AE-8DB102F9D161> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x106e48000 - 0x107056fff +com.adobe.owl (AdobeOwl version 4.0.93 - 4.0.93) <CB035C4D-044D-4004-C887-814F944E62ED> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x107098000 - 0x10786bff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x107923000 - 0x107a23ff7 +com.adobe.PDFPort (AdobePDFPort 2.1.0.19734 - 2.1.0.19734) <8C850D5F-FCF1-8620-6DAE-240667C80F9A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x107a37000 - 0x107a5cffe +com.adobe.PDFSettings (AdobePDFSettings 1.04.0 - 1.4) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x107a98000 - 0x107adefe7 +com.adobe.pip (??? - 6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x107aeb000 - 0x107b99fef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x107bd6000 - 0x107c92fef +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <9C3A0810-22F9-5C20-C5A9-44C552076054> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x107cb4000 - 0x107fcafff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <041B948F-2768-2FC9-712A-43AE264510DB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x108096000 - 0x1080b0ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x1080b9000 - 0x1080d2fff com.apple.carbonframeworktemplate (1.0 - 1.0) <0EDFCF84-BC82-4466-D878-69327B1722AF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x1080d9000 - 0x1081bdfe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x1081ce000 - 0x1081d6fef +com.adobe.boost_date_time.framework (6.0.0 - 6.0.0.0) <C4819F09-AB6C-1282-F489-48671509CE71> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x1081f0000 - 0x108209ff7 +com.adobe.boost_filesystem.framework (6.0.0 - 6.0.0.0) <CD4FF487-E0AA-0D76-A87D-9252F242C314> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
0x10822b000 - 0x1082dffef +com.adobe.boost_regex.framework (6.0.0 - 6.0.0.0) <FD24C4C8-AA95-3FB1-6350-639D50D7ACEF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x10836b000 - 0x1083d8fef +com.adobe.boost_serialization.framework (6.0.0 - 6.0.0.0) <4BD779CA-98D8-9DC5-4B79-2E30E102EE31> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
0x1084db000 - 0x1084e8fff +com.adobe.boost_signals.framework (6.0.0 - 6.0.0.0) <B0761444-05C8-F8AC-B3F3-CBA2C83129AC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x1084fd000 - 0x1084ffff7 +com.adobe.boost_system.framework (6.0.0 - 6.0.0.0) <5A598FE6-82A6-D73A-B509-9A2902097AFE> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x108506000 - 0x108512fff +com.adobe.boost_threads.framework (6.0.0 - 6.0.0.0) <92B1610F-451D-3684-8882-599DB6B00C23> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x108530000 - 0x10897aff7 +com.adobe.dvaadameve.framework (6.0.0 - 6.0.0.0) <3921F600-9022-192D-BC1B-D5D2A3A96CBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x108fd5000 - 0x1090c0fe7 +com.adobe.dvaai.framework (6.0.0 - 6.0.0.0) <E9ECB4F4-B4C8-8D8F-1362-255FC8986938> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaai.framework/Versions/A/dvaai
0x10916c000 - 0x109360fff +com.adobe.dvacore.framework (6.0.0 - 6.0.0.0) <E0CC2892-B8B1-7439-494E-0FFB4D07E7F9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x109528000 - 0x109a48fff +com.adobe.dvaui.framework (6.0.0 - 6.0.0.0) <86B829A9-FF1A-DEDA-26F7-D3BA4EF7AF35> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x109f56000 - 0x10a023ff7 +com.adobe.dvaworkspace.framework (6.0.0 - 6.0.0.0) <92204BF4-539F-C35E-8F5C-DA4AD4B48568> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
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0x7fff8de87000 - 0x7fff8e089fff libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
0x7fff8e08a000 - 0x7fff8e08afff com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff8e0d2000 - 0x7fff8e3ebfff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8e3ee000 - 0x7fff8e450ff7 com.apple.Symbolication (1.3 - 91) <B072970E-9EC1-3495-A1FA-D344C6E74A13> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff8e490000 - 0x7fff8e5e9fff com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <0AD8197C-1BA9-30CD-98F1-4CA2C6559BA8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8e6a4000 - 0x7fff8e6abfff com.apple.NetFS (4.0 - 4.0) <433EEE54-E383-3505-9154-45B909FD3AF0> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff8e73f000 - 0x7fff8e745fff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8e776000 - 0x7fff8e777ff7 libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <8BCA214A-8992-34B2-A8B9-B74DEACA1869> /usr/lib/system/libsystem_blocks.dylib
0x7fff8e7d3000 - 0x7fff8e7d4fff libDiagnosticMessagesClient.dylib (??? - ???) <3DCF577B-F126-302B-BCE2-4DB9A95B8598> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8e7d5000 - 0x7fff8e8dafff libFontParser.dylib (??? - ???) <759645F2-8CB1-358C-AF41-BA3797CD0F60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x7fff8e8db000 - 0x7fff8e8eeff7 libCRFSuite.dylib (??? - ???) <0B76941F-218E-30C8-B6DE-E15919F8DBEB> /usr/lib/libCRFSuite.dylib
0x7fff8e943000 - 0x7fff8ee0afff FaceCoreLight (1.4.7 - compatibility 1.0.0) <BDD0E1DE-CF33-3AF8-B33B-4D1574CCC19D> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x7fff8f1d2000 - 0x7fff8f1d4ff7 com.apple.print.framework.Print (7.4 - 247.3) <626C58D5-2841-3329-8C32-9F4A8353F3E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
0x7fff8f1d5000 - 0x7fff8f216fff com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x7fff8f217000 - 0x7fff8f226ff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff8f310000 - 0x7fff8f310fff com.apple.Carbon (153 - 153) <AF0F9910-E3C3-3922-AA92-A39000655E0F> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8f311000 - 0x7fff8f31eff7 libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <3373D310-3B10-3DD1-B754-B7B138CD448D> /usr/lib/libbz2.1.0.dylib
0x7fff8f31f000 - 0x7fff8f4f3ff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8f4f4000 - 0x7fff8f513fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
0x7fff8f514000 - 0x7fff8f787fff com.apple.CoreImage (7.98 - 1.0.1) <73485E4E-1407-3913-AB3C-B54986A3E01C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x7fff90994000 - 0x7fff90a07fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff90a4f000 - 0x7fff90a5afff com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff90a63000 - 0x7fff90a63fff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff90b5d000 - 0x7fff90b85fff com.apple.PerformanceAnalysis (1.11 - 11) <8D4C6382-DD92-37A2-BCFC-E89951320848> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x7fff9111e000 - 0x7fff9117bff7 com.apple.QuickLookFramework (3.2 - 500.16) <46017A4B-9E2B-329C-A8D9-2C11DE6C1A47> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff9117e000 - 0x7fff9117efff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff91493000 - 0x7fff914b9fff com.apple.framework.familycontrols (3.0 - 300) <93828BC1-3D83-3A93-99A5-F0E7951AFC6C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x7fff91c68000 - 0x7fff91d4ce5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff91e75000 - 0x7fff91ef8fef com.apple.Metadata (10.7.0 - 627.32) <38735923-2EB5-3133-BE36-BDD65A7E47DB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x7fff9215a000 - 0x7fff9215bfff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x7fff9215c000 - 0x7fff9216afff libdispatch.dylib (187.9.0 - compatibility 1.0.0) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
0x7fff921ce000 - 0x7fff921d4fff libmacho.dylib (800.0.0 - compatibility 1.0.0) <165514D7-1BFA-38EF-A151-676DCD21FB64> /usr/lib/system/libmacho.dylib
0x7fff92263000 - 0x7fff9226dff7 liblaunch.dylib (392.38.0 - compatibility 1.0.0) <6ECB7F19-B384-32C1-8652-2463C1CF4815> /usr/lib/system/liblaunch.dylib
0x7fff92270000 - 0x7fff92311ff7 com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x7fff92312000 - 0x7fff92448fff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff92449000 - 0x7fff925b0fff com.apple.CFNetwork (520.4.3 - 520.4.3) <31D7A595-375E-341A-8E97-21E73CC62E4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x7fff92905000 - 0x7fff9299fff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff929a0000 - 0x7fff929fcff7 com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x7fff929fd000 - 0x7fff92ac4ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff92ac5000 - 0x7fff92b78ff7 com.apple.CoreText (220.20.0 - ???) <0E979362-15E4-3955-BF54-B5961361D1CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x7fff92b79000 - 0x7fff92c7bfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
0x7fff92c7c000 - 0x7fff92d01ff7 com.apple.Heimdal (2.2 - 2.0) <FF0BD9A4-6FB0-31E3-ABFB-563FBBEC45FC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff92d02000 - 0x7fff92d07fff libGIF.dylib (??? - ???) <8763F67F-A881-30B6-B20E-D395B4D9FD58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x7fff92d08000 - 0x7fff92d1eff7 com.apple.ImageCapture (7.0.1 - 7.0.1) <BF4EC1CC-C998-3529-A69F-765774C66A6F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff92d49000 - 0x7fff92d5ffff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff92d60000 - 0x7fff92d67fff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
0x7fff93186000 - 0x7fff9318afff libdyld.dylib (195.6.0 - compatibility 1.0.0) <FFC59565-64BD-3B37-90A4-E2C3A422CFC1> /usr/lib/system/libdyld.dylib
0x7fff93197000 - 0x7fff9327bfff com.apple.CoreServices.OSServices (478.46 - 478.46) <70BEE269-8F4D-3FDC-B1AD-A591C0CB37E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff9327c000 - 0x7fff93371fff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff93424000 - 0x7fff9344dfff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x7fff9344e000 - 0x7fff93490ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff93491000 - 0x7fff934a8fff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff936f8000 - 0x7fff93725fe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <7BEBB139-50BB-3112-947A-F4AA168F991C> /usr/lib/libSystem.B.dylib
0x7fff93726000 - 0x7fff9374ffff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff93750000 - 0x7fff93774fff com.apple.RemoteViewServices (1.4 - 44.1) <EA3837DF-A3A3-37FF-AE11-D50048D5F21A> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff93775000 - 0x7fff9380bff7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <642D8D54-F9F5-3FBB-A96C-EEFE94C6278B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff9380c000 - 0x7fff9380efff libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
0x7fff9380f000 - 0x7fff93916fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
0x7fff93dac000 - 0x7fff93debfff com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff93e54000 - 0x7fff93e54fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 806
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=285.1M resident=169.5M(59%) swapped_out_or_unallocated=115.6M(41%)
Writable regions: Total=63.7M written=5868K(9%) resident=9780K(15%) swapped_out=0K(0%) unallocated=54.1M(85%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 128K
CoreServices 3192K
MALLOC 44.4M
MALLOC guard page 32K
Memory tag=242 12K
Memory tag=243 4K
STACK GUARD 56.0M
Stack 13.1M
VM_ALLOCATE 988K
__CI_BITMAP 80K
__DATA 19.9M
__IMAGE 528K
__LINKEDIT 76.5M
__TEXT 208.6M
__UNICODE 544K
mapped file 16.3M
shared memory 312K
=========== =======
TOTAL 440.5M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620Nothing to see here, unfortunately. The app doesn't even make a sneeze and crashes right away at the mere attempt of being initialized. All memory offsets are zeroed and the system is killing the thread at the first resource request. This usually points to systemic issues like an update missing or the boot ROM requiring an update to properly deal with certain processor routines.
Mylenium -
How do I disable Illustrator (CS6) from recognising TIFF paths inside placed TIFF files?
Hi all,
I have recently output a job to print that was supplied .AI with a simple .TIFF image placed on an artboard at its desired crop.
After referring to the original TIFF file I have realised whilst inside illustrator my image suddenly has a clipping mask attached to it, and a lot of it is missing. (however in outline, illustrator only see's a single TIFF bounding box)
Looking more closely at the TIFF in Photoshop, i've found it has x3 paths inside it!)
Illustrator is picking these up and masking my photo. Is there a default function or process that can stop this from happening in the future, so it ignores any paths within the file?
It's concerning how many jobs may be ruined because of this auto feature.
I look forward to your response
Thanks
Matthaha, it's not an easy one to describe.
So when checking the TIFF initially, it is a flat locked image: (image below)
when placed into Illustrator CS2 and outputting a PDF, I get this correct result: (image below)
When placed into illustrator CS6 and output to PDF I get this incorrect result: (image below)
Close up detailing masking effect: (image below)
When looking more closely in photoshop at my TIFF, it has this inside of it: (image below)
However, in illustrator there is nothing I can release anywhere as it still treats it as a flat image: (image below) -
Adobe Illustrator CS6 has stopped working on Windows 7
I've seen a few posts about this and I stall haven't seen it stop or a fix that works.
I use Illustrator any length of time (up and running just a few minutes till up for weeks on end) and as soon as I quit (either by File -> Exit, the X in the corner or Alt -> F4) it closes panels and after a bit pops up that "Adobe Illustrator CS6 has stoppped working. Microsoft is looking for a solution to this problem."
It saves the recently opened files. All settings seem to save as I don't need to reset them. But of course its worrisome.
Note:
Everything has been unisnstalled and reinstalled 3 times.
All permissions have always looked okay.
I have tried running it as Administrator and still have had it happen
Illustrator has been the only program of all the ones installed to have this issue.
Are there any fixes I've missed? I'm a cloud client so have expected a patch for a while now to come out fixing this, as I've updated Illustrator a few times since starting using CS6.
In looking in logs the constistent error has been:
Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0
Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffd8608
Exception code: 0xc0000005
Fault offset: 0x000000005b8bb260
Faulting process id: 0x2300
Faulting application start time: 0x01cddd4fcd1f94e0
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: QtCore4.dll
Report Id: 1dbace71-4943-11e2-ac54-d4bed9d5ae3cDo you have any other suggestions of other things to look at/try?
Edit: as a note, both Illustrator CS6 64bit and 32bit do this.
And both have same error:
Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3ee0
Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffd8608
Exception code: 0xc0000005
Fault offset: 0x0000000077e4b260
Faulting process id: 0xbc0
Faulting application start time: 0x01cddf99e30b81dd
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: QtCore4.dll
Report Id: a65a3986-4dec-11e2-ac37-d4bed9d5ae3c
Faulting application name: Illustrator.exe, version: 16.2.0.723, time stamp: 0x50bb3c14
Faulting module name: QtCore4.dll_unloaded, version: 0.0.0.0, time stamp: 0x4ffa7c8c
Exception code: 0xc0000005
Fault offset: 0x77628ab0
Faulting process id: 0x27fc
Faulting application start time: 0x01cde1fc710ff859
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS6\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: QtCore4.dll
Report Id: f127cdfa-4def-11e2-ac37-d4bed9d5ae3c -
Illustrator CS6 keeps crashing in Windows 8.1
Both the 32-bit and 64-bit of Illustrator CS6 crashes when attempting to open. I haven't been able to find a solution to the problem.
Any assistance is appreciated.
Thank you!You need to provide the crash info from the event viewer. If both versions crash, something is terribly wrong on your system liek a critical DLL missing.
Mylenium
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