Mobile account on laptop will no longer connect for one user

I have a set of laptops with user accounts set up on them as mobile accounts. This morning one user stuck in his username and password, and the login panel went away and the "purple stars" came up, but it hung there and didn't continue and log him in. After about 5 minutes he got tired of waiting and hit the power button on the laptop. When it rebooted, the usual login panel offering his name, the local administrator account and "other" was missing his name -- just the admin account and "Other". Then he came to find me...
If I go to "Other..." and ldap is green light, and put in his username and password, it shakes it's head like he doesn't exist. I've tried all of the usual tricks back on the Open Directory server -- turn his account off and back on, change the password save change it back, etc. I have compared the setup with several other users who work just fine, and I can't see anything different. I have even logged in with my account (which is not set up for mobility) and it takes the username and password and refuses after a certain point in the login. When I log in with other mobile accounts, it logs in and gets as far as offering to create a local directory (which I cancel out of.) So it's just this one user's account.
When I log in to the local admin account and run system prefs and go to accounts, his account is there and shown as type "mobile". His directory is there, and an 'ls -l' on it shows that he owns it. I've run the directory utility, and everything looks great -- and I can log on via ldap with the other accounts. If I break ldap connectivity by turning off the airport and unplugging the ethernet cable, the light goes red and then the only option on the login panel is the local admin account, not the lodmin plus his account in local mode.
Anybody know what's broken? Evidently the mobile accounts don't like to be powered off in the middle of a login! Anybody know if there is some lock file somewhere that I needs to be deleted?

Hi @TSimo,
Welcome to the HP Forums!
I wasn't able to find much on a Photosmart 7420, did you perhaps mean Photosmart 7520?
If that is correct, this may just be a case of needing to reconnect the printer to the wireless network again due to the upgraded router and extender
To do this, please restore the network defaults on the printer (press the wrench on the printer's touch screen, select Wireless, then select Restore Network Defaults, should be the last option) and once that completes go back to the same Wireless menu on the printer and run the Wireless Setup Wizard on the printer. This will update the connection on the printer itself.
After this completes you will need to remove the driver and re-add it on the computer. How this is done depends on the operating system, so if you're not sure how to remove the driver and re-add it, please let me know which operating system you use and I will get you some instructions
Hope to hear from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
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Mobile account on laptop will no longer connect for one user

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