Workflow no longer works for one user

I have a state machine workflow that I built and deployed over a year ago. The workflow has run without issue until a few weeks ago, when one user complained that the workflow wasn't processing his approval.
This user has been an approver since the workflow was first deployed. He was able to successfully approve as recently as last month. I have tested frequently with this user, and the issue is consistent. Once he completes the task he is assigned, the workflow
doesn't seem to see that the task has changed. If any other approver completes the task (including myself) the workflow runs without issue. I even had the user login on a different computer, and he still encountered this issue. I also had him test this workflow
on our staging environment, and on that server he doesn't encounter the issue and the workflow runs successfully, so this issue only occurs on our production environment.
I don't feel there is a problem with the workflow due to the length of time it has worked successfully, and due to the fact that all of the other approvers (there are many) cannot reproduce the issue. My gut tells me it is a permission issue, but I have
verified the user still has owner rights to the site, and that he has not had any name changes or other updates to his AD account. However, this issue is only occurring on production, and I am not aware of any changes made to permissions on this site. Has
anyone else experienced this behavior?

Hi,
According to your description, my understanding is that the workflow cannot work fine when the user completed the tasks.
I recommend to check if the user has permission on the task list the workflow uses.
Open the workflow in SharePoint Designer and check the task list the workflow used in Workflow settings page of the corresponding workflow, then go to the List Permissions of the task list in the browser and click Check Permissions button in the ribbon to
check if the user has permission on the task list.
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

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