Modify Letter Templates

In trying to modify a letter template in contract manager we get the following error:
Automation Server can't create object. MS-Word must be installed on the system. Also, configure browser to run activex controls.
all troubleshooting looks as if ActiveX is set up correctly. Even tried the "enable for scripts marked as not safe" that is all over the net ... didn't work, so i changed it back. out of ideas.
any help will be greatly appreciated.
thanks.
[email protected]

Hi,
In your browser, tools, internet options, security tab, add the CM Web Server address to the Trusted Sites zone.
You can see more information regarding this in knowledgebase article 899486.1

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