More miss-selling and unethical practices

To whom it may concern,
Like other users I seem to have been the victim of BTs unethical practice of misselling.
I had BT broadband but had my telephone line and calls with another company.
When my contract came to an end on both BT were offering a combined package of BT Broadband and Telephone for a fixed price with 3 months free.  They said they would handle the 1 months cancellation of my telephone line with the other company.  As it happened they did not and I ended up paying for the month during my free BT period.
I let this ride as sorting it would have been to much trouble.  But now I find that when I have my first bill from BT that they kept my existing BT broadband account and added another account  for the telephone so I now have two bills and they do not add up to the agreed amount.  The net effect is that my bill has risen substantially when I should have been saving. 
This is not something that I agreed to and BTs lack of written documentation of the deal is underhand.
As the telephone and broadband is essential to my work no doubt I will have to pay but  if I treated my clients in  the same way my business would suffer. 
Yours faithfully
Mark Alliston
Solved!
Go to Solution.

this is a customer help customer forum and your posts do not go to BT  as you need BT assistance and not customers have you tried the online chat and if they can't help the contact the forum mods who are the only BT employees on the forum 
contact mods
can take up to 3 working days for mods to contact you
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intci​d=con_intban_sanda_contact_us_chat_from_forums
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Similar Messages

  • BT - unethical practice & mis-selling

    I upgraded my Broadband service with BT in January from option 1 to option 2 . Before upgrading I had done my research to confirm that existing discounts can be carried over. The FAQ section on BT's website clearly states that "When you upgrade your BT Broadband - for example from 'Broadband' to 'Unlimited Broadband' - you transfer with it any discounts as well as the remaining months of your current contract. The only exception to this is if the higher broadband option has a special offer." I specifically drew this to the attention of the BT sales person in my conversation with him and got him to confirm that this will be the case with this transaction. He assured that indeed my discounts would be transferred and the welcome to BT email I got even indicated that any special offers would continue as agreed. Imagine my surprise when I received my bill earlier this month and no discounts. I called BT this morning after 9am and spoke to someone in a call centre who admitted that they had made a mistake and this was likely to be a case of mis-selling. She transferred me to Andy in 'customer options' who didn't seem to have the details of my case. I had to start over again and then he tried fobbing me off to billing but when I insisted that I had been transferred to him to resolve the issue he then said he would escalate the case upstairs - apparently this meant he would refer the case to a manager who would listen to the original conversation in January and get back to me in 4 hours time. Guess what I didn't get a call back from BT, so I decided to call them back at about 4.30pm. It was back to the call centre again with the same questions and the same inane statements that weren't addressing the issue. She didn't ask for my reference number and even when I offered it she ignored my offer. I asked what action had been taken about my complaint and she couldn't tell what had been done. It was at this point that I realised that I was just wasting my time and decided to explore other alternatives such as using this forum to highlight the fact that BT doesn't honour it's contract, does not abide by the statements on its own website and does not follow it's own code of practice. I intend to complain to the ombudsman about this unethical practice on the part of BT and would also consider terminating my contract on the basis that BT has not kept it's part of the bargain. A brief scan of this forum indicates that unethical business practices are becoming the norm with BT. I also intend to tweet about my experience and write to other consumer groups to share my deep dissatisfaction with BT.

    Hi Joe,
    Welcome to the forums. I'm sorry to hear of the problems you're having with your service. If you click on my name to the left you'll see a link to a contact form under the "about me" section - if you fill out the details of your issue into this form, we can take a look at your account and see if we can get this problem sorted out for you.
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Complaint about customer service and business practices

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