Most Pathetic Service Experience - Sony

Dear Sir,Greetings for the Day !!!! I wish to highlight few point regarding the poor service standards of Sony India that I have experienced in past few days after purchasing a Sony Z1 handset – refer to the attached bill. The facts are as mentioned below: I bought a Sony Z1 handset from Reliance Store on 23rd June 2015, the set was brand new and working well.Just after one week I started facing the problem of voice getting echoed whenever I speak to anyone.I raised the issue on your Facebook page and a solution was offered to me online. I tried the solution still the problem was persisting.I visited your authorized Service Centre “ SAI Service Centre” at Faridabad – one of the most pathetic and horrible service experience I had in my life till date.Refer to the job sheet to witness the quality of your service center and its employees – How come my mobile which is purchased in June 2015 can be out of warranty????My handset which was brand new with zero scratches – how come they have written scratched. Later when I insisted I will not sign this job sheet then they have manually written – phone is in good condition – refer to the attached job sheet.When I asked how many days it will take to repair – they told me that they can’t comment on the same. It can take days or even months. No estimated date has been mentioned on the Job sheet as well.No stand by handset was provided despite of the fact I requested for the same.Till date no stand by handset has been given.Even today when I have called up the service center to find out by when I can expect my mobile back – they still have no confirmation.Apart from the technical facts mentioned above it goes without saying the staff is ill-mannered – don’t know how to speak to a customer. Do not know their own processes and threatening to the customer. Your webpage says – “Everything we do, is to move you emotionally” - Is this the way to move a customer emotionally. I work for Reliance Retail and we sell your products from our stores – this transaction has really put me in dilemma can I really trust a brand like SONY????? I expect a reply on this mail with resolution of my complaint to my satisfaction. I hope I will hear from you………………………………………….. Thanks & Regards,Bhupendra Rana

I'm sorry to hear that but this is a user based forum, you have to contact your local Xperia Care http://support.sonymobile.com/global-en/contactUs/

Similar Messages

Pathetic service @Blackberry service center...Job sheet #8001013666

Hello,
My Name is Rohit, I faced a little problem with my blackberry 9810 & gave the same to lajpat nagar branch,Thriced after 15days They gave me a swaped handset which was faulty & again resubmitted the same. when i collected the same after 15 days again there was a same problem..No action took placeThere was no outgoing voice & no netwr\ork after disconnecting the call...
Then i went to your nehru place store twice where i submitted the same to Rakesh & said will be done in 14 working days, i still agreed with it & he also signed on the job sheet for the surity...Now day before yesterday when collected my phone after 18 days,it was again a bloody faulty handset...o voice,no network & other little ncomplaint as well... & Your store manager Mr. Sharma is also not responding very well on phone...He Never replied carmly & politely & never answered my phone...
Now You tell where i go...Its such a pathetic service which i never ever seen in my entire life... You guys gave us a faulty handsets...Now i am forced to share this to Your Higher Level authorities & definately go to consumer court...
Looking for Your Positive Responce
Thanks
Rohit
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

Hello and Welcome to the Community!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
In regards to your hope that BlackBerry will see and respond to your message -- these forums are a user-to-user support channel, not a user-to/from-BlackBerry formal conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected].
Front line support (including warranty) for BB's is, by contract, not provided by BlackBerry. The carriers and authorized resellers are responsible for ALL front line formal support to their end users, and have the ability (indeed, responsibility!) to escalate cases into BlackBerry that they cannot solve (at no fee to the end user). It is possible to bypass your carrier and seek assistance direct from BlackBerry, but such involves fees since you are bypassing your support contract with your carrier. You can research "Incident Support" here:
http://us.blackberry.com/support/programs/technical/incident.jsp
If you desire to ask other kind volunteers for specific assistance about how to get the most use out of your BB, then this forum would indeed be the correct place for that.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Poor Service Experience and pending issue needs resolution

Terrible Customer Service Experience: Starting on 1/14 when I called the Dbulin, OH location I was met with rude and uncaring customer service personnel: Dashawnaa, Daniel and Brian. Most recently Brian placed me on hold without allowing me to talk and I have been on hold for 15 minutes without him getting back on the line (he said it would be 5 minutes). All in I have spent almost 2 hours on the phone today! I found an issue with my bill that goes back 2 years for a service I never 'Authorized' but was told I was ignorant about my bill and that I did 'Authorize' it despite the simple fact that I NEVER 'Authorized' the service. I plan on leaving Verizon as soon as possible if not sooner if I don't get some help on this. In the end it is between $80-85 I am looking for a correction on my bill for two applications I did NOT authorize. Feedback will be filed anywhere possible to warn others of the poor service!

Here's a reply from Upender,
Here's a reply from Upender,
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
Here's a reply from Upender,
You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
My sincere apologies for making the mistake of buying an HP product, even worse, I am goling to make a mistake of Dragging HP to the Consuymer Court and to add to that I am going to add a bigger mistake of

Complaint BAD customer service experience in Hong Kong

I would like to complaint a Apple staff called “Andrew” who worked in Festival Walk Apple retail store in Hong Kong resulting in my wife cannot buy the iPhone reserved within the timeslot provided.
My wife successfully reserved two iPhone 6 Plus 64GB Gold with timeslot 12pm to 1pm (Lunch time period) on 13 Oct 2014 at Festival Walk Apple retail Store in Hong Kong. She queue and waits for assistance. Bearing in mind two different members of staff approached her and said there was a 20/25 min wait. It is fine to wait for 20-25min. But after 20 min later, she asked the Apple staff again to confirm how long she needs to wait for and ask if she whether took the iPhone few hours earlier and later. This is because the she needs back to work.
She asked the apple staff called “Andrew”, he raised his voice and told her that she need to wait now and cannot take the two iPhone 6 Plus 64GB Gold earlier and later. He also said if she would like to take the iPhone earlier, she needed to ask everyone in the queue to confirm if she allows taking the iPhone first. How come the staff response to her like that. My wife needed back to work finally and cannot buy the iPhone reserved!
At first, time management is very bad in Festival Walk Apple Retail Store in Hong Kong is very worst. Why my wife cannot buy the iPhone within the timeslot provided.
Secondly, Apple Staff attitude is very ridiculous. My wife just enquired the staff politely. But how come the staff replied her like that. How come Apple hired a rude staff likes “Andrew” in Festival Walk Apple Retail Store in Hong Kong. He was very rude, impolite to her. What’s going on. The staffs never polite and I can tell you if we treated our customers like that where I worked we would have been fired immediately!!
Does Apple Company provide any training to the staff? My wife and I doubt that any training provided to the staff. Apple customer service is terrible, he really don't care about helping you with a problem.
Apple is a big company over the world. Apple staff is the most arrogant group of people we will ever meet. They provide such worst customer service experience. It is absolutely unbelievable and unacceptable. Great service offers a unique opportunity for businesses that are willing to invest in a memorable customer experience – they can ot-support the competition. But I cannot find any great customer experience in this Apple Retail Store. Please note that Bad customer service is totally affect company reputation. I did complaint those staff “Andrew” on the same day. But there is no any feedback and response from the Festival Walk Shop Manager or Apple representative. It's an absolute disgrace and I wonder why apple don't have a complaint department!

<< Personal comments removed >>
You get to the store ~30 minutes before closing time, your card is declined for insufficient funds, you are told there isn't enough time to go to your bank in order to deposit more funds and return in time to finish the transaction and are surprised when they don't agree to finish the transaction when you return AT closing time?
Glad you finally got your phone, but I too see no reason for an apology from Verizon. Maybe checking to make sure you have the funds to cover the expenditure next time would be wise. You have a smartphone, possibly adding an app to make the funds transfer electronically would have even kept you in the store while you made the additional deposit/transfer. Better planning on your part would have prevented ALL of this.
Message was edited by: Verizon Moderator

Pathetic service by Service centre in ahmedabad and blackberry

hi
i purchased a BLackbery Z10 last month but in few days its was not performing well so i gave it to the service centre for repairing . the concerned person told that there is a serious problem but dont worry we will replace this handset with a new one.
i gave the handset at the service centre i.e redington india pvt ltd in AHMEDABAD on 5/7/2014 , but still they are not delevering a new handset . its about to be a month but still the service centre people are not giving a proper response saying that the model is out os atock and will be still delayed .
i am Journalist in TIMES OF INDIA and hence require a handset for mailing and buying BLACKBERRY has tried to prove to myself a big mistake as because of the Pathetic service and Extremely poor after sales support
If I am not geeting a new and defect free handset in this week, m filling a complaint against blackberry and the concerned service centre REDINGTON INDIA ahmedabad at CONSUMER FORUM for providing me a defective handset and not giving a proper service for replacement as its a month as folling the customer by fake promises done before purchase
the competitor like SAMSUNG AND APPLE have a customer policy of max to max 5 day replacement against defective handset .
I will Also apply an RTI as journalist of TIMES OF INDIA for providing data of people in ahmedabad who got such defective pieces and will write a column in my Newspaper TIMES OF INDIA as for TRIAL OF MEDIA

Hi and Welcome to the Community!!!
Please understand that this site is a volunteer-contributed user-to-user community; it has nothing whatsoever to do with any of your formal support channels. We therefore cannot truly answer your questions with any level of authority whatsoever. We do not work for BlackBerry, we do not work for your carrier, we do not work for your service center, we do not work for your reseller...we are just other users, like you, who volunteer time to try and help out as best we can. This information is part of the Ts and Cs to which everyone agrees when signing up here, and is supported by this banner displayed at the top of nearly every page of the site
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-Works-e-g-Volunteers/td-p/2540525

DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD at Verizon Wireless.

DISGUSTED, HORRIFIED, ANGRY, WORST CUSTOMER SERVICE EXPERIENCE I’VE EVER HAD at Verizon Wireless. I have been trying to return my Iphone 5S for the past week. I’ve been to 3 different Verizon Wireless stores in 2 states and have spent countless hours trying to get the return processed. The Verizon Wireless IT system is literally INCAPABLE of processing my return. I purchased an Iphone 5S under the Edge plan. I traded in my old Iphone 4S and was given a gift card. This gift card went towards the payment of the first month of the Edge plan, the tax on the 5S, and a screen protector. When I tried to return the device after 1 week the system literally could not process the return in multiple stores. A call was put into the operations department on my behalf 5 days ago and I haven’t heard anything back. I am not looking for a handout or a freebie I just want to return my phone as I am allowed to do under Verizon Wireless’ terms and conditions. Today is the last day of the 2 week return period although I was assured by a store manager that this will not apply to me due to my situation but I am skeptical given the situation. I would like to get this resolved ASAP. I am incredibly frustrated and disgusted and if/when I am able to return this device I would strongly consider leaving Verizon. I would think the largest carrier in the country would be able to process a simple return. This is totally unacceptable.

Hello cmc29,
I would like to truly apologize for the state of affairs you’ve found yourself in, as it’s never fun to be without a washer (or dryer) for any length of time. For me, laundry just seems to appear overnight, and I can only imagine how daunting of a task washing all of it would be after watching it pile up for a few weeks. I’m sure it only complicated things when our appointments continuously fell through for various reasons, and I’m sorry for the aggravation this added to already frustrating situation.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 2 hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. After looking through your delivery date for your dryer, I see that your slot was from 5:30 to 7:30. Something was clearly miscommunicated if you thought otherwise though, and it’s even worse to hear that it arrived in less than pristine condition. Please know that I’m looking into this to see what options we may have to fix this.
Upon review of your order, I see that your washer is awaiting transit from one of our warehouses to one near you. Please know that I’m currently collaborating with both of them to make sure they are aware of your impending delivery date of 8/4, and I’ll update you as soon as more information becomes available.
I greatly appreciate your patience, and I’ll be in touch very soon.
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

I wants to know if i purchase sony mobile through online i will get the service from sony service ce

i wants to know if i purchase sony mobile through online i will get the service from sony service centre or not???

HI arshak,
Greetings! At your convenience, please reach out to our colleagues at Sony Mobile for further assistance with your question. You can reach them at this site: http://www.sonymobile.com/global-en/support/contact-us/contact-info/ Thanks for your message today!

My Customer Service Experience (Store #55)

I went to this Best Buy store because of a laptop that I found for sale in their Open Box section online. The laptop was listed online and at the store for $839.99. When I arrived at the store, a gentlemen assisted me is picking the laptop up and I was ready for check out, this was where my customer service experience with Best Buy got worse. I had given the checkout associate a 10% coupon that I had received, he was unable to add the coupon the to cart so he called a manager, Chad (removed per forum guidelines).
Mr. (removed per forum guidelines) then tried to add the coupon to the order but ultimately said that I could not use the coupon for this order, because it was Open Box item with a discount already presented. However, my coupon's terms and conditions stated nothing about being able to use this coupon on Open Box items. I asked Mr. (removed per forum guidelines) to contact a manager that I could speak with, he called Josh (removed per forum guidelines).
Mr. (removed per forum guidelines) then came to me and stated that the coupon could also not be used, but only be used on the original price. However, I once again stated that NO WHERE on the coupon did it state that this coupon could not be used on Open Box items. I then asked Mr. (removed per forum guidelines) to tell me that he would not honor the coupon and he stated verbatim, "I will not honor the 10% coupon". I also asked him to write this down for me to document however he declined to do so. I wonder why that was..maybe he knew he was wrong and didn't want it documented.
The problem that I am facing here is that no where on the coupon did it state that the coupon could not be used, however, Mr. (removed per forum guidelines) and Mr. (removed per forum guidelines) both did not honor my coupon. This was my worst experience at Best Buy and I am truly frustrated with the customer service I received. I shop at Best Buy often, I am an Elite Plus RewardZone customer.
I did end up buying the laptop or $839.99 + $69.30 tax with a total of $909.29. However, I did not receive my 10% discount which I believe is unacceptable on Best Buy's part. I am not impressed with Best Buy's service and experience at all.
An apology would be a start, but what I really want is my 10% discount or a good reason of why I couldn't get one.

Hello arsalann24,
Buying a new computer has always been very fun and exciting for me, and I assume that it is so for everyone else as well. The process should not become complex or frustrating at any point, and I regret that this seems to be the case with your recent computer shopping experience.
Many coupons contain exclusions to how they may be used. For example, some may not be used on certain categories of products, or on specific brands. Not all can be used on products that have already been reduced in price. Some may not be used on prior purchases. That being said, I have a few questions for you:
At what store did you make your purchase?
Did you make your purchase as an online order for store pickup?
From what source did you acquire the coupon, i.e., Movers coupon, College Student Deals, etc.
I'm grateful that you took the time to write to us with your concerns and I look forward to hearing from you.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Pathetic Service from BlackBerry

Hello
This is a complain for the pathetic service from your service centre in Lucknow India
I purchased a Z30 few months back, some days later I started facing speaker and led issues the upper speaker was not working then I visited your service centre here, they said that they'll have to send it to your Bangalore head office and it will not take more than 25 days to solve my problem.
After 25 days I called your service centre and they said it's still in the head office and will take 1 week and they are replacing my phone with new after a week they again asked for a week and this is what I hear every time I call them and they are still not sure when they are going to give it back.
I submitted it on 9th January it's been over 50 days now still I haven't got it back and I'm facing many problems because of it.
I am a BlackBerry fan since a log time and I own 2 more BlackBerry smartphones but I never expected this from you guys and now I am really disappointed, your fan base is already getting weak day by day and this way you ll lose your left valuable fan base.
I was planning for a passport but now I think I should better go for iphone 6 because I am really disappointed and if I didn't get my smartphone soon m gonna say bye to all my BlackBerrys forever and will never recommend it to anyone.

Hi @yashkapoor, I've sent you a private message. Thanks!
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Lenovo Yoga 2 Pro: Recovery Media - Bad service experience!

How can I obtain the recovery media for the Yoga 2 Pro?
I accidently formatted the entire ssd including recovery partitions. I have contacted https://www.lenovorecovery.com/Extranet/Home.aspx 2,5 weeks ago but they only replied once that the recovery media is not available on usb stick. They state that delivery is within 2-3 days so I'm confused why they do not reply (also to my second and third email). The Support phone does not want to help me but only refers to lenovorecovery.com which is of no help.
Very bad Lenovo service experience up to now....

Take a picture of the disks and upload it here. Worst comes to worst, ditch those disk and install a retail version of Windows 7 (unactivated---so it won't be illegal to use). Use a bios windows key snooper > Take your OEM key to Microsoft website and legally download a copy of Windows 8 for free.
....also, does the OKR system not work? I am aware that you reformated your main drive... but, did you change the tables or partition sizes?

BT most frustrating customer service experience in...

I thought I would register for this site - only so I could share my experience of BT broadband customer support. It will come as no surprise to many of the customers of BT that my experience is a poor one.. but by posting I hope to clear some of the frustration that I am feeling and get on with the rest of my day.
The context is that I fequently have poor connection speeds or no service at all. most of the time I do not bother to call support as I know the experience is horrible. Today though I did call as I am really considering switching to another provider and thought I would give BT a chance to assist me. Here are a list of my complaints as sent to BT today. You might find the transcript of my conversation with the support rep of interest:
1) Frequently have issues with intermittent service and poor connection speeds.
2) Automated Phone system VERY frustrating when trying to contact BT customer services. Today have worked out the quickest way of getting through to support team involves TEN different options having to be chosen
A real example from today follows:
1 - enter your number
2 - select 4 for fault
3 - select 2 for broadband
4 - Listen to advice
5 - please hold
6 - if you have a problem with broadband press 1
7 - press 2 if your phone is working
8 - listen to advice to use online help
9 - press 2 if you don't want to use online help
10 - if you are experiencing slow speed press 3
11- listen to message "we randomly select people to provide feedback please press 1"
12 - please hold to be connected.
3) Once you DO get through to a human you are frequently told you need to be transferred to another department or get cut off - having to call through again. I had to make 7 separate calls today and still have not had my issue resolved.
Today I was told today after 7 separate calls to the Customer Service team for Broadband problems that I would be called back by a specialist team between 12 and 2Pm today. I was not called back and then called back myself to ask what the promised update was progressing. Here are some notes from that call - I have tried to quote verbatim where possible (its not exact .. but hopefully allow you to get the gist of it):
Me: explain that I have called in several times - the latest at 9:am this morning was when I went through a series of tests, and was advised that my problem would be referred to the Network support team who would call me back between 12 and 2pm - as it was now 2:15 and no call I was ringing to see what the update was.
BT: whenever any cases are raised to the network faults team. It goes to anyone of them randomly. So the person to whom this fault is assigned may not be there in their shift.
Me: Can you please check?
BT: (after wait) He is not on the shift.
Me: Ok so what is the update please?
BT: So I will be running a few tests. So that I can find out how your internet works over the past few.
Me: Yes but would you be able to look up the update that I have been waiting for please? you ran these tests several times this morning.
BT Yes I will need some few minutes.
Me: thats fine I have been waiting since 9am this morning and this is my seventh call to BT customer service. I have been waiting for just under 8 minutes on this call so far. Happy to wait.
BT: are you using a laptop or desktop?
Me: Ipad
BT: And do you see the lights on the router changing when the service drops out.
Me: I have already answered these exact questions this morning at 9:am
BT: OK sire (?) - the line will go quiet now then.
(after about 5 minutes)
BT: Please allow me one more minute
BT: The test shows no fault in BT network.
Me: May I ask why I have been waiting for an update then?
BT: The work has been done.We generally ask the customer to wait for update. Its a very good constant speed - you are getting a speed of over 8MB. There has been no issue for the last 18 days.
ME: right ok. So - when did this come back on? - because I was told this morning at 9am that there was a known issue in this area which had been resolved but when they ran a test this morning on my line they said there were still some problems and that this would referred to the network support team.
BT: Let me tell you what this means - whenever the level 1 team runs any test - they try to .. if there is any fault they find it and go ahead and make it very simple to test the network in your property. I have made distinction and everything is working very good in BT network. A good consistent stable broadband.
ME: So why was I told there was a problem this morning
BT: That is right - something is affecting your internet internally. There has been no issue for the last 18 days.
ME: if it internal to me.. why when I call the main number BT and type my phone number in, does it say there has been a major network issue in my area
BT: No this is not correct.
Me: but when I call BT I get a recorded message saying that has been a major outage in my area which has now been corrected but you are saying that there is no issue.
BT: we must do some troubleshooting - I promise I will help in the quickest way I can.
ME how will you do your troubleshooting? because I cannot connect my ipad via ethernet. - which is what I know from experience you will ask me to do.
BT: (incoherent)
ME: I am sorry but I don't understand what you are saying - would you mind repeating the exact practical steps that you want me to perform?
BT: ONCE YOU ARRANGE ANY WIRELESS DEVICE LIKE LAPTOP. WE IMPROVE YOUR WIRELESSLY CONNECTIVITY. THEN AT THE SAME MOMENT OF TIME WE CAN CHECK THE WIRELESS CONNECTION.
ME: PLEASE TELL ME THE ACTUAL PRACTICAL STEPS.
BT: STEP 1: ARRANGE FROM YOUR FRIENDS OR FAMILY MEMBERS AND THEN I CAN HELP YOU. TO GET YOUR WIRELESS CONNECTIVITY IMPROVED.
YOU NEED TO ARRANGE ANY LAPTOP SO THAT WE CAN CHECK AND GET YOUR WIRELESS CONNECTIVITY IMPROVED.
ME: ----> BORROW A LAPTOP?.... descends into a furious rage.....dials off..
4) I am paying £26.80 per month for slow broadband and £14.45 for line rental - despite the fact that I do not have a landline. I am fairly sure that this was not the deal I signed up to when I first started my BT service and do not understand how you can be charging me such an uncompetitive deal.
5) I also have BT vision but am charged on a separate bill and cannot speak to a single person about my entire account as Vision is dealt with by a different team. As stated previously I would rather boil my head than have to call through the automated telephone system so rarely ring to speak to two teams.
I am awaiting a response from BT. - Lets see.
.... breath out ... and relax...
Interested in others experiences. Is this unique to me?

Well, this is a user help forum
I will move this post to an active help board, so you can get assistance. Meanwhile
Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
I have changed the subject to make it more noticeable.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Worst customer service experience I have ever had.

I have never felt so disrespected by a company in my entire life. Their customer service is beyond terrible, as anyone can see by reading the various posts from frustrated customers on this forum.
I ordered a laptop on November 30th as a present for a family member's birthday but, when I saw that the shipping date would be later than than the actual birthday, I emailed them to cancel the order. Most modern companies give you a cancel option right on the site but not Lenovo ... you have to email them. Fine (I thought), it's a little less convenient but what the heck? I then called the next day to confirm the cancellation, just to make sure, and was told that the cancellation would probably be processed the next week, on tuesday, and that I would get an email to confirm. That email never came. I called back a couple of days later and a different rep told me that they were still waiting for the warehouse to confirm the cancellation and that it could still take a couple of days. Ok, fine, I guessed I would have to wait a bit but it would surely go through in time since the cancellation process was started almost immediately after the order. I didn't receive any other emails so I emailed again, and again ... and again and never once got a reply. I even emailed one of the reps I spoke to on the phone directly since she gave me her own direct email address (a nice gesture, I thought ...) but she never replied, either. Then, to my surprise, I find out that they actually shipped the unit on December 5th, even though my account must've been full of notes detailing my various emails and calls (if they even keep those on record like any reputable company would but... who knows?). I finally receive the **bleep** laptop by mail after all this! Like all the calls and emails had been completely ignored! I suppose they do this on purpose, betting that the customer will be too lazy to return it.
I start chargeback proceedings with my credit card company just to make sure I don't get screwed but I cancel them when I see that they finally replied to my request for a return label (the first, last and only reply I ever got from them) so I cancel the chargeback, thinking that this crappy experience will soon be over.
They received the unit on December 30th. I never even opened the box it came in, so I know it's 100% working and not damaged so their should be no delay caused by their quality check. Still, here we are, January 10th and no refund. Still not getting any replies to my emails either. Calling them is, of course, useless since you either can't get through, are transferred to another department that has no clue on the issue, are told they will get in touch with you later or to just wait for calls and emails that never come. Meanwhile, I’m paying interest on a purchase I cancelled minutes after the order, not the mention the initial charge still on my account. So now I have no laptop, they have my money and any attempt to reach them is ignored.
Now I have to write this long and boring post on a public forum just to get a reply (I see that hey at least reply to these, sometimes ...). I am way beyond the end of my rope here so, if anyone from lenovo reads this, get in touch with me NOW so we can finally resolve this matter.
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They finally e-mailed me yesterday, telling me that they will check with their billing department and get back to me. The thing is, they told me the same thing over the phone and in the support chat before and they never ever get back to me. We are now well beyond the regular delay for a refund so isn't this outright theft, at this point? What do I do? Call the cops? Get a lawyer? I'm afraid to issue a chargeback because people have been screwed before with lenovo refunding them way late, causing the cc company to reverse the chargeback and then Lenovo, being brain dead as they are and thinking the chargeback still went through, cancelled the refund, leaving the client with no money and no product.
I hope potential customers will read this forum and avoid Lenovo like the plague. Lenovo really are a bunch of heartless crooks.

Positive Customer Service Experience

With all the negative posts that occur here, I am happy to be able to report another good experience. My DVR would not play recorded shows 2 nights ago, and I tried rebooting twice, with the result of a page load failure. I called TS and the rep was very thorough and helpful. His line tests indicated that my DVR was failing and he arranged a service call the next day to replace it at no charge. He also gave me (without being asked) a 1 year long monthly account credit for any inconvenience. The only glitch was that the appointment was scheduled for 4-8pm (I would normally ask for an 8am slot but I had to work) and the tech was delayed, so it had to be rescheduled for this morning 8-12. The tech called before arriving, came by 9 am and upgraded me to a VIP2250 from my old VIP1225 with no questions asked. He tested all the functions before he left, and I am up and running again. So for whatever it's worth, the service is typically good, and the problems reported are the exception rather than ther rule. docbombay

Doc - I think I have never seen anything more confusing. It does appear that they have three functions that do the same thing - one manual (wide mode) & two automatic. (auto wide & 4:3 Default). Based on that I would change Auto wide to off. That would give Wide mode=full control.
There is another complexity - Does the U-verse setting to 16:9 mask any 4:3 content within. That is if you set u-verse to 16:9 and the original broadcast picture is 4:3, can the TV detect it and fill the screen. Same goes for SD channels below 1000.
Looks like the 4:3 default channel/input specific. Maybe even goes away when you come back to the channel.
Maybe it would be best to change the TV settings via the menu instead of the multiple pushes of the wide button.
Are you expecting every picture 16:9 or some 16:9 and other 4:3 based on original content?
I believe you are connected HDMI or component and taking about chans 1000+.
You could call SONY to see if they can explain their settings.
Hope I did not make things worse.

Positive Customer Service Experience.......for a c...

These forums nearly always voice negative comments regarding Customer Service.
For a change I would like to post a positive experience.
I've had Vision now for a couple of years now and in the main have been fairly satisfied with it.
My one problem has always been speed due to distance from the exchange etc which unfortunately I can't do much about until my area is upgraded to the 20MB service.
Due to my household having 3 PCs online, one of which is my son who online games every night, the "On Demand" service has suffered.
I am using an ASDL router with a hard wired network throughout my house which, when there are no PCs online, the "On Demand" works just fine.
I've been offered suggestions regarding QoS options and using the Hub which I don't want to do.
BT Vision, in my opinion, is an additional service that enhances my household's media experience right across the board and should be without detriment to other online activities we experience.
The other day I reviewed my current "Bronze" package and found that I don't use it enough to justify the ongoing monthly outlay also coupled with the fact that ESPN has lost the rights to the "Old Firm" games.
So I decided to cancel the package and revert back to "Pay per View".
After finally getting through to the call centre, which sounded like it was in Newcastle, I spoke to a pleasant female member of staff who changed my account back to "Freeview Only" without any hard sell attempts to get me to continue, which was most refreshing.
She informed me that the service would be stopped the following day, which it was, and confirmed that any outstanding portion of my current monthly payment would be credited to my Vision account to use for future "On Demand" activities.
I informed her that when I can increase my bandwidth, which I'm willing to pay the extra for, I may be back for a package.
To conclude I would just like to post my complete satisfaction with Customer Service in this instance and long may it continue for other subscribers.

Without BTVS sorting out myriad problems for me I would have thrown the towel in..........
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Pathetic service, Bought on 17th May 2014 and within 13 days have so many problems but no resolution

I have bought Xperia Z2 on 17th May 2014 and have to visit service center situated in sector 18 Noida (Ambe electronics) on 26th May 2014 as my phone was getting heated up and restarting automatically, battery was draining and camera was not working, at the service center I was told that its just a matter of software update and it took 5 hrs to get things done at the service center, and the engg. at service center mentioned if the problem persists the phone would be put for replacement, on 31st May 2014 again I had to visit service center as same problem persisted and even internet stopped working.On receipt of my phone at service center they said we will keep it and update you the status on Tuesday we will call you to tell the problem. My question is if they mentioned it has to be replaced then same should be done rather that they again checking it for 2 days and confirming me the same.Worst part is service center doesn't have a manager whom we can talk to to get things fastened up and the staff at the service center is pathetic they don't know how to deal with customers. Biggest challenge is I have invested nearly 50K on the phone but within 13 days of purchase I have already made 2 visits to the service center and still don't know about my phone's status. Need Sony India to look into it and get the matter resolved on priority, we are buying Sony because of the brand and quality and not to make our own life miserable.
My Current Job number is: W114053102662
My earlier Job Number is: W1145052602690
Hoping to get a positive revert from your side and swift action to get my replaced new phone back with me as soon as possible

I am sorry to hear about your issue.You should contact:
1.Xperia care - http://www.sonymobile.com/global-en/support/contact-us/
2.A staff member - http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967
All we have to decide is what to do with the time that is given to us - J.R.R. Tolkien

Most Pathetic Service Experience - Sony

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