Mother at Risk due to BT Fault affecting Life Line...

Help!
Mother without phone for over 10 days. Needed for her Lifeline Alarm - she is 81, has diabetes, heart condition, hip replacement and is unsteady on her feet. She is unable to use a mobile phone (we have tried!) She is UNSAFE without her alarm. She has recently called an ambulance via her alarm when she fell out of bed. She has also fallen while in her garden and called for help via her alarm.
Getting nowhere with BT fault repair staff. Nothing is happening fast although they say she is a priority. This needs escalating before my mother has a medical problem or accident and cannot get help. She is vulnerable, she needs help. BT advertises that it does help such people - where is that help now??? We are thoroughly disappointed, stressed, worried and cross at the treatment we are receiving from BT.

I have just had a long conversation with an indian guy from BT who chased up what was happening. He spoke to BT Openreach and came back to me saying 'they have no clue what is happening'!!! Luckily he then spent ages chasing up with the welfare team and checking the status of the problem. It has been marked as high priority due to my mother's health/lifeline alarm. They had tried to arrange a temporary connection but it was too difficult to do??? They say everything is in place (been told that before...) for the repairs to be done today and tomorrow. He is actually going to phone me tomorrow between 11 and 12 to check what has happened. Although there is still no definite end in sight I do think that this man and the welfare team are aware of the urgency involved. It just shows what a mess BT Openreach are making of this if I can be told they haven't got a clue................. I do think the BT welfare team should have a second option if a temporary line cannot be installed.

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Hi,
Hoping somebody on here can help before I pull all my hair out. Firstly, I have been having this issue since I moved into a rented house on 20th November 2012. Basically a LOT of noise on the line and a broadband connection of 0.13mb.
After going through the motions, with multiple times of IP profile resetting and having to wait 10 days for stabilisation periods and replacement of Microfilters and routers, the IP profile would ALWAYS decrease and the connection would settle on 0.13mb speed.
I eventually managed to persuade second line support to send out an engineer on Wednesday. He fiddled about with the line going to my house and replaced the master socket. He also rang up to reset IP profile etc.
He told me that there is no reason why I shouldn't get 2mb-3mb. It did all start swimmingly, with an average noise on the line of 6db (the engineer told me that 9db would probably be the norm as I am around 3km from the exchange).
Over the last couple of days, I have been keeping an eye on noise levels, speed, and the IP profile. The noise level has increased dramatically to 19db! The IP profile has dropped to 1mb and I am getting a speed of around 0.9mb.
Now my question is, is this due to the stabilisation of the line. Is the IP profile able to increase of its own free will or will it only get lower, plus will my noise levels go down? It's getting annoyingly frustrating. I am a web developer so need the internet at decentish speeds in order to work overtime for my company.
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VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
19.0 dB / 21.0 dB
Line attenuation (Down/Up):
51.0 dB / 31.5 dB
Output power (Down/Up):
17.4 dBm / 12.3 dBm
FEC Events (Down/Up):
93116 / 2
CRC Events (Down/Up):
168 / 3

Also please find the FULL Router information
Connection Information
Line state:
Connected
Connection time:
3 days, 01:32:51
Downstream:
1.188 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
Unknown or no mode configured
Latency type:
Interleaved
Noise margin (Down/Up):
18.3 dB / 21.0 dB
Line attenuation (Down/Up):
51.0 dB / 31.5 dB
Output power (Down/Up):
17.4 dBm / 12.3 dBm
FEC Events (Down/Up):
93261 / 2
CRC Events (Down/Up):
168 / 3
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
278 / 1
Error Seconds (Local/Remote):
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Phone Disconnected by BT due to Engineer fault.

My neighbour has moved into 35 and I live at 39.
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Fault with phone line cleared, but IP profile stil...

Hi,
Apparently there was a fault with my phone line (didn't seem anthing wrong to me), which had caused my IP profile to be dropped, although my connection had never dropped. So an Openreach engineer came out and did something down the road from my house. He called later that day (Friday) to say the fault had been fixed and that my broadband should return to normal after 3 days. Its now over 3 days and I'm still stuck at 2mbps.
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
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Port
Status
TxPkts
RxPkts
Collisions
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Rx B/s
Up Time
WAN
PPPoA
937740
1332346
0
420
5663
78:43:14
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1579859
0
2650
453
201:56:55
WLAN
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1062059
503669
0
951
153
201:56:58
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Upstream
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8128 Kbps
448 Kbps
Line Attenuation
24.0 dB
14.5 dB
Noise Margin
8.4 dB
27.0 dB
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Mother at Risk due to BT Fault affecting Life Line...

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