Move master socket?

I have BT Vision now working. My TV is in a seperate room from Home Hub 4. Vision and BT Sports work even though screen says off line and with powerline adaptors. However I do not treceive the on demand or catch up unless I rune an ethernet cable accross the hallway and lounge to vision box. Then all OK. Apermanent solution seems to have the master socket moved to alongside my TV/Vision box. Any idea the approx cost involved please?
Many thanks

Should be OK under the carpet provided it's not anywhere that's walked on and no furniture is directly over the cable. I had similar for years with no problems.
The iPlayer is probably a separate issue and you'd probably do better to start a new thread with more detail and an appropriate subject heading.
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Similar Messages

New infinity install with a master socket move - w...

As I understand it, Infinity requires a modem plugged in directly to the master socket & a power point adjacent also. This is of no use to me at all & I would like the master socket moved. Now, from what I read here, BT will do this "officially" for £130, or on an infinity install, the openreach engineer *might/should* do it if it is straightforward.
I plan to run cat 5e cable from the master socket location, up a cable run we have in the property to the new location where I want the master socket to be located, leaving both ends unconnected. Then it should be simple enough for the engineer to connect at each end and then carry on working from the new master socket location. Maybe they could even use the second pair in the cat 5e to reconnect the original set of phone sockets we have around the house that are currently connected from the existing master socket.
Could someone advise please...
1. Is cat 5e cable the correct cable to use?
2. Does my plan sound viable? Is it technically correct?
3. Could the second pair in the cat 5e be used in the way I have described? Thanks in advance.

Thanks for the reply & welcome Michael.
Some subsidiary questions then please.
1. Should I run a different sort of cable other than 5e? If so, what would be the correct type?
2. Your very helpful diagram suggests that BT would surface run up to 30m from the Master Socket to the modem. My cable run would be much less than this. Would I be better to run cable myself (in my cable run) to be used as the connection from the master socket to the modem? If so, what sort of cable should it be please & does it need to have a connecting plug on the end of it (where it plugs into the master socket) or will the OpenReach engineer fit this him/herself. I guess if they surface run cable they will be able to attach the plugs on the end of the cable. What sort of connection is it?
Thanks for you time - and for anyone else's who replies.
I should also say I am not bothered if the Master Socket is moved, AS LONG as the modem & router (home hub) are NOT located adjacent to the current position of the Master Socket. I estimate the direct cable run required if I run the cable will be no,more than 15 metres.

Will the engineer move my master socket while inst...

I'm planning on hopping onboard with Infinity when my exchange goes live in a few weeks. I live in a new(ish) house, and my master socket is placed in a terrible location half way up the wall in the middle of the hallway. I understand that you need to have the VDSL modem connected to the master socket, but it would be extremely inconvenient to have a modem and router sitting on the floor in the hall. What I would like to know is whether the engineer would wire the master socket through to an extension instead. Possibly an extension upstairs, where my PC and consoles are. My house is wired up with standard good quality CW1308 cabling in the walls, so interference shouldn't really be an issue. I really don't want a 30m extension cable stapled down my walls and around the door frames if there's any way to avoid it.
Here's the master socket (one on the right that was installed as a second line a few years ago):
http://i1230.photobucket.com/albums/ee486/WWB01/Photo0131.jpg
Here's the extension upstairs that I'd like Infinity faceplate installed to:
http://i1230.photobucket.com/albums/ee486/WWB01/Photo0134.jpg

By the look of it, your wiring is in good condition and has the necessary multiple cores.
If it is, the engineer will make the upstairs socket into the Master and the current Master will become an extension. This has been done on quite a few Infinity installations that I have seen and something similar was done to mine. Its an easy option for the engineer so they will normally do it that way rather than opt to run extra wires.
Have choccie biscuits and tea/coffee on offer for the engineer . . . works miracles!

Where's my master socket?

Was delighted to find yesterday, on a random check of the BT site, that we've been fitted for Inifinity. First thing this morning I booked us in for the upgrade.
I know that the equipment will need to be connected to the master socket, so I'm trying to work out which one that is. Is there any way of telling externally? We live in a three-storey house, and there are sockets in at least three different rooms on the ground and first floor (and I'm not sure there's not more, we have three in the living room at various points...)
Anyway, at present we have the home hub running in the living room (1st floor) so that I can run an Ethernet cable to my Xbox. I do have a wireless adapter, so if I need to move the equipment down to the kitchen (ground floor) it's no big deal, but I'm just wondering which one it'll be, especially as my wife's office is in the top floor and I don't think she'll be impressed if she ends up with a worse signal for her work computer just so I can play games that bit faster
Solved!
Go to Solution.

Hi
There are a couple of different types of master sockets here is a link to help you identify which one you have http://www.thinkbroadband.com/tools/phone-socket-comparison.html . Hope that works for you.
Edit: I guess it may be the NTE5 but you could also have the old style ADSL V1 dual socket (I know I had the adsl one for many years before I upgraded to Infinity)
Also the OR engineer can convert most sockets to a master socket so I guess you can choose were you want it to go.
Hope this information is useful to you.
Edit : Also if you follow the BT line from outside and see where on the outside wall it goes into your house there's a good chance you could match it to the socket on that wall maybe.

3 Master Sockets in the same room

So I have 3 Master sockets in one room (yes don't know why there are so many in the first place, previous owner probably) so I have 3 master sockets the 3rd still has the bt piper logo and the first one has the t logo so I might plan to move the home hub to the third one can I do that? the hub is currently connected to the 2nd one which has the openreach logo and stuff..

Do all 3 sockets still work?
Its possible that only one is the Master, more than likely the Openreach branded one and the others are just asting as extensions. You can do that by just connecting the Battery, Earth and Bell Wire to the terminals on the faceplate of the other two NTE's and not the A and B terminals on the back plate.
I used to do it for a living and sometimes when I changed sockets around for whatever reason and didn't have a flush mounted LJU on me I would just do what I described above. Might confuse an engineer for the whole of two minutes but they would soon work out which is the master and which is the extension.

Want to upgrade to Infinity but need master socket...

Our master socket is under the stairs, which will mean that it will soon be at the back of a cupboard so we need it moved so that it is in the living room where our router is. We have had problems for several months now with our Hub 3 constantly dropping the internet connection with BT and am hoping that once socket is moved, upgrading will be a worthwhile option. We have been all round the website and can't find out if/how we can get somebody out to do this.

Hi Katzz,
Thanks for posting. If you want to move the master socket it's called an internal shift which carries a charge of £130. You might want to consider powerline adaptors as an alternative. Let me know what you think.
Cheers
David
BTCare Community Mod
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Master Socket Re-Location

Now I know You can pay Open Reach to do this at a cost of about £130 but my question is;
My master scocket is smack in the middle of my kitchen, you can imagine how annoying this is. I already have my open reach modem mounted on the wall of my kitchen and refuse to keep the Homehub there too.
If I wish to have my master socket re-located to my office round the side of my house I need to lift a row of blocks from my driveway and pre-lay the cable. However I don’t want to go to all this trouble and expense just for the Open Reach man to turn up and go Ohhh mate you needed blue cable not grey...
My questions are:
· Is there someone I can contact without going round the houses (excuse the pun) to ask what cable to acquire and whether this is acceptable?
· Shall I use standard phone cable or should I future proof it and lay Cat6?
Thank You For your time.

Thank you both for your sound advice and both are good comments.
I favour the moving of the master socket as if I leave the OR modem where it is I still have to get the CAT5E/6 cable back into the middle of the kitchen.
I have tried power-line adapters for the last leg but found them unreliable.
If I move the whole shooting match I can just drill through the back of the phone socket in the study and the new cable can go from the outside junction box by the front door to the study socket. BT can then upgrade this to a filter socket.
Thanks Lads for your advice, This has inspired me to get off my bum and get it done.

Master Socket Issue

Would like to take up option of Infinity now it's available in my area, anything has to be an improvement on my current BT rate of 2 Meg.
However the current master socket is in the hall and I want everything in the living room where it is now. I have read about the Master sockets issues and rang the Sales line last night and asked about moving the master socket.
The operatives initial reaction was effectively "what's your problem have the modem and hub in your hall" - I don't want that , I don't have the space. The next solution is the data extension kit - again I don't want a lead running round 3 door frames to get to my living room. After putting me on hold for a while he came back with the princely sum of £205 to move my master socket. I asked him whether there was any possible movement on price - No.
Anybody else hit this wall - I am pretty aggrieved having been loyal to BT Internet for many years, £205 is a joke.

Do you have any phone extensions from your master socket that run into the room you want the modem?
If so, then just tell the Engineer and he will move it for you, they don't charge, well didn't when I had Infinity installed.
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Help needed please for master socket wiring

I am renovating a house built in the 1970's which I shall be moving into shortly.
My electrician has put in telephone sockets in two of the bedrooms but when he came to the master socket he found the builders had by mistake cut the wire too short so he could not make a connection.
The master socket is in the hall low down on the wall and it looks as if the wire comes into the house underground.
I have spent hours on the telephone trying to get the right person to speak to at BT who tells me I need to contact Open Reach as it is damage and when I eventually found a number to ring them they tell me it is BT's problem.
In exasperation I telephoned the moving house line as none of the press button numbers seemed relevant.
I just want a BT person to come and have a look to see what to do but they have told me that I need to give them a date for when I move and they will come and look then. However, I need the builders to fill in the large hole in where the wire comes into the house so I can have a floor laid.
Any help would be so much appreciated

Hi Kh,
Thank you for your post and welcome to the forum. If you would like a BT Engineer to go out and take a look at your line this can bee arranged when you place an order to activate the service. With the line being damaged by the builder, there will be a charge of around £127.99 to activate the service.
If you need any help placing your order to activate the service, please drop me an email with any BT account details, along with the address details for you new property. My email address is [email protected]
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Master socket

Traced out phone circuit in my bungalow which has a junction box in the loft at point where phone line enters then spurred with master socket, with capacitor, at end of longest line.
Any advice please ???
Siscokid
Solved!
Go to Solution.

Hi and welcome to the forum
Not sure what advice you require, you are not allowed to touch/move/tamper with the main socket.
This is the responsibility of BT Openreach
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Can I get my master socket moved?

I have really slow connection, partly because I live in a rural area, and also because I have my router plugged into a extension socket because the master socket is in a unreachable place (seems a bit odd o.0). I just wanted to know if I could have my master socket moved downstairs, and if so, what part of BT should I call and what will they actually do if I do get it moved. Thanks

It will be chargeable to move the master to do so you need to phone 0800800150 and get the sales peopple to arrange it being moved
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BT Infinity / Master Socket

Hi,
Last week I had BT Infinity installed, but having done some reading around I'm slightly concerned by the work that was (not) done, and thought I'd post this for some advice.
I used to have an ADSL Nation NTE5 faceplate, from which I had wired a telephone extension. I also had my ADSL router connected via a 5m (or so) RJ11 extension cable, as my master socket is nowhere near a power socket.
While the installer was there, I asked about moving the master socket but he indicated that I'd have to pay BT to have this done (though he actually recommended I look for a local contractor who could do it much cheaper). I've since heard that some rather more helpful installers have done this work as part of the job! Perhaps the fact that mine was the last of the day meant he just wanted to get away early...
In the end, he reused my RJ11 extension cable to connect my BT Openreach modem to the master socket, but I'm concerned that this isn't a good idea and should actually have been done using CAT5e? I asked about running an extension from the master socket to be able to connect the OR modem elsewhere in the house and he indicated that this is possible. Subsequent reading around suggests this isn't possible though, and you can only run telephone extensions from the new faceplate?
Does anyone have any advice? My ideal scenario would be to have the OR modem in our utility room (used to be the garage), and to probably connect the Home Hub via powerline - or CAT5e - from somewhere more central in the house.
Thanks in advance - I'm more of a software guy, so this isn't my area of expertise!
Cheers
Nat
P.S. This all started because I've had a couple of dropped connections since the install, which could only be resolved by power cycling the OR modem.

The engineer should do either of these.
Move the nte5 to where you need it.
Do an nte5/ extension swap.
Run an internal data extension.
Run an external data extension.
If they say you have to have it at the point of entry then they are not being completely honest with you.
Perhaps it was a contractor/ mobile workforce chap and not an openreach engineer.

Can a faulty master socket cause linkdead / dropou...

I'm connecting to a Dark Age of Camelot server in the US (206.112.64.6) on BT Infiinity and my accounts are going linkdead every 3-5 minutes (when local game client loses connection with the server). This has been happening since I noticed that the cable to our master socket is threadbare and thee are individual wires poking out of the back of the socket (which is not attached to the wall).
Last time i had this problem, it was a routing issue between me and the server which BT was responsible for causing, but that was 8 months ago.
What can I do to remedy this. Below is a trace to the destination server. Web browing seems unaffected, as is Skype and Ventrillo (VOIP)
tracert 206.112.64.6
Tracing route to 206.112.64.6 over a maximum of 30 hops
1     5 ms     3 ms     3 ms BThomehub.home [192.168.1.254]
2     7 ms     8 ms     7 ms 217.32.147.99
3     9 ms     7 ms    10 ms 217.32.147.126
4    12 ms    12 ms    12 ms 212.140.235.202
5    13 ms    13 ms    12 ms 217.41.169.225
6    13 ms    12 ms    13 ms 217.41.169.109
7    13 ms    12 ms    12 ms 109.159.251.209
8    25 ms    26 ms    28 ms core2-te0-3-0-13.ealing.ukcore.bt.net [109.159.2
51.37]
9    19 ms    19 ms    19 ms transit2-xe1-1-0.ealing.ukcore.bt.net [62.6.200.
142]
10    21 ms    21 ms    18 ms t2c4-xe-9-0-0.uk-eal.eu.bt.net [166.49.168.49]
11    21 ms    21 ms    19 ms xe-8-0-0.edge4.London2.Level3.net [212.187.192.6
1]
12    20 ms    20 ms    19 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
13    20 ms    20 ms    20 ms vlan102.ebr2.London1.Level3.net [4.69.143.90]
14    93 ms    89 ms    89 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]
15    90 ms    89 ms    99 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
16    97 ms    96 ms    89 ms ae-1-51.edge2.NewYork2.Level3.net [4.69.138.195]
17    89 ms    89 ms    89 ms Verizon-level3-2x10g.NewYork.Level3.net [4.68.62
.42]
18    99 ms    99 ms   144 ms 0.xe-7-1-0.XT2.DCA6.ALTER.NET [152.63.6.117]
19   111 ms   100 ms   100 ms 0.xe-6-0-0.XT1.DCA6.ALTER.NET [152.63.40.49]
20   101 ms   100 ms   100 ms so-0-0-0.ur1.iad6.web.wcom.net [157.130.59.70]
21   100 ms    99 ms    99 ms 206.112.64.142
22   100 ms   100 ms   100 ms 206.112.64.6

I'm not decorating my house in lead emulsion No problems with wireless connectivity since the week-long problem that BT caused back in March or whenever it was and since them my connections been solid. Like I said, it doesnt affect VOIP connections (I game while using Ventrilo) which may or may not be less sensetive to a temporary loss of connectivity.
if BT want to move my socket somewhere more appropriate then fine. Not many people people i'd imaging have a computer in the front hallway of their house, next to the front door. besides, what's the point of providing a wireless router if not for convenience
Either its a BT socket problem (inside the box are 2-3 loose wires not connected to anything) or its a wider network problem between me and the server.

External Master Socket

Evening all,
Read some really useful posts on here and wanted to get some feedback from some guru's.
I have recently bought a new property and I am looking to setup broadband on a fibre level, sadly I have found that I couldn't find a master socket (which was weird) I searched only to find one outside my front door! (that I don't use ever) With my scope for Fibre in the ether I would like to ask would it be beneficial of me to get a BT engineer to come round and move the master socket from external to internal (my PC is effectively directly above where the socket is outside so couldn't see any troubles there)
What are your thoughts??
Thanks in advance for the feedback...

Hey, As far as i know all sockets are wired to the external, see pic attached. I know its not going to be free by any stretch of the imagination what i am asking is if i catagorically NEED and internal for fibre i may as well do it. Plus this will also give me better control for any config i am required to do.
If i do decide to do it what would the implications be for the rest of the ports in the house?

Distance between Master Socket and Modem for Infin...

Hi, I wish to move my infinity modem and wireless router to another room which is about 20 feet from the master socket.
Will that cabling distance be ok please? Thx

Its rj11 not rj45 as its a modem connection rather than a network
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Move master socket?

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