Movie plays in iTunes but not on ATV2

Too bizarre.... I have the original 2 discs of a great German movie - Das Boot - which I converted (using Handbrake) into 2 separate m4v files and then combined (using QT Pro 7.6.6) into one file which saves as a .mov file. Plays fine using Quicktime (any version) and even plays fine in iTunes, but doesn't play at all through ATV2. If I highlight the movie in iTunes and then (under the Advanced menu) try to "Create iPad or Apple TV Version" I'm told that it's already in the correct format. I tried converting the .mov file to m4v using Handbrake and the resulting file (m4v) plays fine in iTunes and QT (any version) but in ATV2 the second disc part has no audio (but the subtitles have always been OK). I went to the Handbrake forum but nobody seems to know how to fix the problem or they simply aren't answering my questions. My final attempt to solve the problem is to export (using QT Pro 7.6.6) "Movie to Apple TV" but it's looking like it's going to take a few hours to convert a 3 1/2 hr movie file (about 2 GB) and I have my doubts that it'll even finish the conversion or that it will play on ATV2 ultimately. Does anyone have any idea what's happening and how I can fix the problem?

Unfortunately because it's a conversion problem from copy protected discs we are unable to discuss the matter under the Terms of Use for these communities.

Similar Messages

.mov playing in iTunes but not Quicktime

Please bear with me as I try to explain this as best as possible.
I have an issue where .mov files will not play properly in quicktime (i.e. skipping, static, just messing up). However .mov files all work fine in iTunes and with other video apps. The odd part that confuses me is that I can play .mov files off quicktime fine from my external hard drive...but the errors happen in quicktime when I play the files off the computer.
Help? Suggestions anyone?
Thanks in advance.

Gosh it took me a half hour to log back in here .. I sometimes think they differentiate between the iTunes password and the Apple password .. so irritating.
Okay .. there is something I just found out that is important for me so obviously I am not an expert on this but now I am sure it is a codec that must be your problem and the reason why it is happening on your computer as opposed to (what did you say you were successful at using it on .. an external hard drive) your external hard drive is that the hard drive probably does not have other codecs installed. I have a million codecs (*.dll, *.ax) and if you do a search for those file types in your QuickTime folder you will see quite a few of them. I think though also there are some under Sys32 .. you know the Windows folder.
okay so now
http://www.apple.com/quicktime/resources/components.html?os=Windows&ctype=696d64 63&csubtype=574d5633
that link has some outside codecs that install on QuickTime .... BUT the thing that may be even more important is that if you are like me perhaps I did not purchase the
http://support.apple.com/kb/DL837
QuickTime Pro 7 registration code
I have tried to purchase as many codes or codecs that I could to make my QuickTime Pro work better .. and there has been no message for me to purchase a registration code after the one that I already have. But also I purchased the MPEG 2 codec and I am sort of lost on that one because I have to find out if that has an upgrade.   The thing is .. is the version of QuickTime Player that I just installed SEPARATE from iTunes .. usually I upgrade them both at the same time but I was trying to see if there were some codecs that I could purchase separately for my QuickTime Pro and I noticed on the Apple QuickTime site that their version was higher than the one last installed with iTunes. So now I installed the separate QuickTime Pro lates version (I thought .. but when does that ever apply for longer than 24 hours ... geez I get tired of all of this upgrading!) and it says it is Version 7.7 (1680.34) ... which is annoying when you now ask a question about why there is no codec in your QuickTime Pro to be allowing it to open an *.avi file and it sends you to the link of the iTunes download (with QuickTime of course which is about 90 MBs .. at least ) and all the upgrade version says is 7.7!
This is all too frustrating I know. You have to really make sure that your iTunes program though is NOT associating with the *.mov file type. You have to see what program is associated with the *.mov and the *.qt file types. Then also like me check to see if you need to buy this QuickTime Pro 7 registration code. Then also do a scan of your *.dll and *.ax codecs and see if you have one that is interfering with the QuickTime Pro playing *.mov files.
Do you have another media player program besides iTunes and QuickTime? Like for example Windows Media Player? I have plenty and have been trying to get enough codecs so that I can just use all of the programs with all of the file types. (good luck)
well anyway hope I did not confuse you   - If you find out anything about the QuickTime Pro 7 Registration code versus the 6 (I bought my QuickTime Pro way before even 6 came in) then let me know.

ITunes purchased song plays in iTunes but not on iPod

I have purchased several songs from the music store. One of the songs will play in iTunes but not on my iPod. I've removed the song several times from the iPod and resynced with iTunes, but the song still cuts out in the middle of the song. What should I do?

If it's just a problem with that song, I would contact the customer service who may authorize another download.
http://www.apple.com/support/itunes/store/download/#form

Music video plays in itunes but not on ipod

hi
like my subject line states, i transferred a whole bunch of music videos off of dvd into mp4 format using videora.
they play in itunes but not on my ipod.
i transferred about 400 or so at the same time to ipod do you think that's why most of them won't play ?
should i do it one by one ?
thanks.

it's more than just the mp4 format. They need to be encoded correctly with the right dimensions and other attributes as well. I don't bother with this sort of thing right now. If there is anyone who has these specs, just post them here. Otherwise, you can always google them or search these boards for the proper format/size/encoding.

Movies playing in iTunes will not show closed captions

I have purchased several movies from the iTunes store. They all have Closed Captioning listed in the store description. I need Closed Captioning because I have hearing loss and even with my hearing aids, I cannot hear all the dialogue in movies.
In my iTunes app, I opened Preferences-->Playback and checked the box for "Show closed captioning when available." Then I play the movie in iTunes. No captions. I click on the Controls menu for Audio & Subtitles. It's grayed out.
I go to the .m4v file in Finder and open the movie with Quicktime to see whether I can get captions that way. No captions. I check the View menu for Show Closed Captioning. It's grayed out.
At this point I'm thinking these movies do not really HAVE captions, despite what the store description said. However, this proves to be wrong because I turn on my TV and start up my Apple TV 3. I select "Movies" and then "Purchased" and find these movies. When I play these movies via the Apple TV, they all show up on the TV screen with the captions working perfectly.
So, what gives? I've spent hours searching the internet for a solution, but all I can find is that the selection I've made in iTunes preferences *should* make the captions show up in iTunes. I'm stumped. I want to play the movies on my computer in iTunes (or in Quicktime) so that I don't have to be at my house in front of my TV in order the enjoy them. Is there any way I can make these movies play in iTunes with the captions showing? Can anyone make any suggestions? I'd be very grateful if someone could help me achieve this goal.

I have same problem with my son's iPod Touch running iOS 5.1.1. I set "explicit" to off, but then many songs we purchased on iTunes that are labeled as "clean" do not show up on his iPod Touch. If I set "explicit" to on, they do show up.

Airplay: Next song plays in iTunes but not thru tv or stereo?

So I have an AppleTV2 connected via HDMI to my Sony KDL-46S5100 HDTV.
While playing music to the ATV2 via Airtunes I will hit play and the song will start, but then it is a toss-up if the next song will play audibly or not. It will display on the TV that the song has begun and is playing, and it will display as playing in iTunes, but no audio will actually be heard. Sometimes the song after will play fine, but not usually. It seems totally random.
Furthermore, 99.9% of the time if I click the back arrow in iTunes to begin the song again it will play normally, but then do the same thing on the next song.
Any help?

Just had the exact problem, but with an Airport Extreme station.
Go in the wireless settings of your airport extreme. Then Radio Channel, select channel 9 instead of "automatic".
Maybe you'll have to try a few channels in your area, but the thing is that you must not be in "automatic" mode.
It works instantly, everytime !

Video plays in iTunes but not Apple TV.

I'm having trouble with playing movies on Apple TV. I had a video that I converted to mpeg4 format. 640x384, 1138kbps total bitrate, 23 frames/sec. I can play it in iTunes and in quicktime but not through Apple TV. It just perpetually loads...
I can play any of my music from the same home shared computer on my Apple TV with no noticeably loading time. The total file size of the movie is 785MB.
Does anyone know why this can't play on Apple TV and if there's something else I need to be doing?

Google and download Handbrake, and convert the video for AppleTV format. Not everything that plays in itunes or QT plays on AppleTV.
There are many variants of MPEG4 and parameters that can make AppleTV fail to play it. Best to convert to the h264 variant which Handbrake will do by default using the AppleTV preset (don't use preset 2 for a silver AppleTV 1).
Vieo specs for AppleTV are listed here:
http://www.apple.com/appletv/specs.html

Movie Showing in iTunes but not DMA App

In the past, when a Disney movie downloads from iTunes, it automatically shows up in my DisneyAnywhere app as well as adds the points to my DMR (Disney Movie Rewards) immediately without me having to do anything.
Yesterday, I downloaded the new Big Hero 6 movie from iTunes and can view it on my computer within iTunes along with the other movies I've purchased. However, it did not show up in my DisneyAnywhere app (and still isn't). Today, I looked again to see if it had corrected itself overnight and its still the same, however, when I click on Purchased in my iTunes account Big Hero 6 is nowhere to be found. But it's in my Movies and I can watch it. I also have noticed that when I go to BH6 in the iTunes Store that it tells me I still have to buy it but when I do that, it tells me that I've already bought it.
Can someone please tell me what in the world is going on? Or maybe make some suggestions (that aren't the basics like powering down, signing in and out, etc) that I can try?
Thank you so much for your help!

Hello megoettee,
With what you are describing, you best bet is to report the issue to the iTunes Store. Take a look at the article below to walk you through with doing that. If you cannot report it then let me know and I can give another suggestion.
Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/en-us/HT204084
Regards,
-Norm G.

Songs will play in iTunes but not play on iPod!

This is very weird. I have 44 songs that are not working right.
A few months ago I moved my music files to one central location on my computer (aside from iTunes). I wanted to get rid of duplicates and songs I just didn't want and more importantly I wanted to make sure the names were all correct.
Oddly enough the songs in questions I did not have to change.
I synced my new iPod to my iTunes. I played a few songs and when it got to 1 of the 44 it just skipped over it. I thought this was weird so I went through artists and found the song that way, I selected it again and it wouldn't play.
I tired playing the song in iTunes - the song played.
I found it on my computer - the song played in Windows Media Player.
Before I did all of this, on my old iPod - the song played.
In fact all 44 of the songs used to play and everything was fine. (I use my old iPod for my car and my new one for jogging, but I don't want to sync my new one until I solve the problem I just don't want to risk losing the songs)
So I looked in the iTunes files - there is a file known as "Not Added" within the "Automatically Added" File. The songs in question were in that file. Which is weird because I never had this problem before...I didn't change anything about these songs.
I took one of the songs out of the "Not Added" file and I put it in the Automatically Added file and it seemed to add it. I tried syncing againbut the song would still not play.
I tried moving the song directly to the iTunes "Music" File. It made its own file with the artist and all - it hadn't been there before. So I tried syncing again but it still wouldn't play.
Yes - I have plenty of room on my iPod
Yes - I have tried restoring my iPod
No - There is not a little explanation point next to the song - The song is located and it plays in iTunes just fine.
I am at a loss. Someone please help me!
Thanks!
~Jess

Select the track that is giving you a problem, then go to Advanced menu and select "Create AAC". Then try using that new AAC track on the ipod and see if it works.
I had some tracks that I had gotten onto my system from a CD. It ended up that my CD drive as on its last legs and had captured the tracks with some errors.iTunes was able to play through these errors, but my iPod was not. Having iTunes re-transcode them fixed the problem that kept them from playing on the iPod. Another solution would be to re-rip the tracks from your original CD. If you bought them on iTunes, re-download them.
The bottom line is that the tracks likely have some errors in them that iTunes can play through, but the iPod cannot.
Hope that helps,
i

Track from iTMS plays in itunes, but not on iPod

Five minutes ago, I purchased a track from the iTunes Music Store (Sunspot, by Moby). I downloaded the file, and it plays without a hitch in iTunes.
When I sync my iPod, though, I find the track is not playable on the iPod. I can find and select it in the interface. When I try to play it, though, it immediately takes me back to the main "iPod" menu. On one or two play attempts, it briefly flashed the cover art on the display of the iPod Video, but it then took me back to the "iPod" menu.
I am able to play other tracks on the iPod. I've purchased dozens of tracks and I've never seen this before. Any advice?

You can try this - It seems to help some people that are having weird authorization issues:
Make sure you delete the old one off of your iPod.
Copy the file from the iTunes music folder to your desktop.
Then click on it and it will play in iTunes.
Now add this new one back to your iPod.
If that doesn't work, you can email iTunes Support using the form at the bottom of this page:
http://www.apple.com/support/itunes/store/authorization/
Let them know what's happening & they may be able to give you a new copy or refund you.

MP3 plays in iTunes but not iPhone

I have the iPhone 3G running 2.0.2 software. I have a bunch of .mp3 files that I loaded into iTunes and then sync'd with my iPhone. There is one mp3 that plays just fine in iTunes but will not play on my iPhone. When I select the song on the iPhone, the artwork shows up for a second but then it just skips to whatever the next song is. I tried deleting the song from iTunes and re-sync'ing my iPhone and verifying the song was no longer there, then re-adding the song back to iTunes and re-sync'ing my iPhone but it still just skips the song. There is nothing special about the mp3, it's 5.4mb, 128kbps, 44.100kHz, -9.8dB, MPEG-1 Layer 3. Any ideas?

Thank you for your reply. Converting to AAC worked but why out of 653 mp3's, I ended up finding 13 different files that wouldn't play on iPhone until converted? Very odd. Does that "Consolidate Library" option in iTunes convert everything to AAC? I'm wondering if I should go ahead and do all my files. I'm wondering what the advantages/disadvantages are?

Problem: Flash movie plays on desktop, but not on website

Hi, I'm new to Flash but have successfully created a Flash Movie that works using Firefox and Safari on my (iMac) desktop, but not after I upload to my website.
I started with an flv video, imported it into an fla document along with a playback skin then published it creating an html file and two swf files. I've checked the html file, and it looks fine. The flv file is only 17MB and I've uploaded all 5 files to my site on:
http://www.cantata.co.uk/temp2/minorswing.html
but all I seem to get is the control skin's "sending data" pole turning.The movie never arrives. I can get much bigger mpeg and wmv movies up on my screen very quickly.
Can anyone suggest what the problem may be? I'm running Snow Leopard on my Mac (OX 10.6.6). I've tried using different videos but nothing seems to work.
Here's the relevant html generated by Flash
<div id="flashContent">
            <object classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="640" height="390" id="minorswing" align="middle">
                <param name="movie" value="minorswing.swf" />
                <param name="quality" value="high" />
                <param name="bgcolor" value="#ffffff" />
                <param name="play" value="true" />
                <param name="loop" value="false" />
                <param name="wmode" value="window" />
                <param name="scale" value="showall" />
                <param name="menu" value="true" />
                <param name="devicefont" value="false" />
                <param name="salign" value="" />
                <param name="allowScriptAccess" value="sameDomain" />
                
                <object type="application/x-shockwave-flash" data="minorswing.swf" width="640" height="390">
                    <param name="movie" value="minorswing.swf" />
                    <param name="quality" value="high" />
                    <param name="bgcolor" value="#ffffff" />
                    <param name="play" value="true" />
                    <param name="loop" value="false" />
                    <param name="wmode" value="window" />
                    <param name="scale" value="showall" />
                    <param name="menu" value="true" />
                    <param name="devicefont" value="false" />
                    <param name="salign" value="" />
                    <param name="allowScriptAccess" value="sameDomain" />
                
                    <a href="http://www.adobe.com/go/getflash">
                        <img src="http://www.adobe.com/images/shared/download_buttons/get_flash_player.gif" alt="Get Adobe Flash player" />
                    </a>
                
                </object>
                
            </object>
        </div>
Many thanks if you can help
Steve

Thanks - I don't know what as2 is. I'm using Flash CS5. When I import the flv movie file, I'm asked to choose a skin and then a window comes up to tell me that the address of the flv file with respect to the other files will be minorswing.flv by which I take it to mean that all the files need to be in the same level of folder (directory). All five are in the same folder on my Mac and in the same folder on my website. I can't see how I can influence the program in choosing a different structure or outputting different html in the Publish Settings or elsewhere.
I would have expected the relative structure of the files to be maintained between my desktop, where I can play the movie in my browsers, and the website, where I can't. I was surprised there was no "src" param name in the html, and I did try inserting one, but it made no difference, so I assumed the default for the html is to be in the same folder as the html and that the minorswing.swf file would contain information on the whereabouts of the flv file and the skin swf file.
Is there a way of reading or editing the swf files to include an absolute url?

Track will play on iTunes but not iPod

I have a single track that has stopped playing on my iPod. It has worked in the past. It plays on iTunes (for PC). I've tried deleting the track from iTunes, syncing my iPod (ie deleting it from my iPod) and restoring the track from a backup, but it still doesn't work. According to the file info, its size is 12.7 MB. Is it possible that its become corrupted? Other tracks play fine in my iPod. Any suggestions?

I have gone to the Purchase History. The track does not appear there. All other tracks from the album are there. I purchased the entire album, not individual tracks. Unfortunately it is not possible to purchase this track again without purchasing the entire album. If I go to Store->Check for purchases iTunes tells me that all tracks have been downloaded. It looks like there's a problem with this track at the iTunes end.
Come to think of it - I only purchased my iPod very recently and it looks like this track has never played on it.
I sent a support email to the iTunes store and was told that I should do regular backups and that there was nothing that could be done about this.
I'm currently on the phone to Apple Tech support and have been on hold for the last 20 minutes.
I've tried all of the suggestions on sites such as http://www.info.apple.com/kbnum/n93431.
In case it helps anyone, the URL of the track is http://phobos.apple.com/WebObjects/MZStore.woa/wa/viewAlbum?playlistId=203598396 &s=143460&i=203598418
This experience has left me rather unimpressed with the official tech support. Maybe this forum can come up with an answer.

Movie plays in preview but not playing in chm

I've tried several different methods of adding flash video
files to a HTML Help project.
I've added the files to the Baggage Files and the Multimedia
folder (at least I think they're in the Multimedia folder!!).
When I preview the help page in RH, the movie plays as
expected. But, after compiling the help, the page looks blank and
the movie does not play.
Any suggestions?

Unfortunately because it's a conversion problem from copy protected discs we are unable to discuss the matter under the Terms of Use for these communities.

Why can some mp4s can be played in iTunes but not on a iPhone

I'm currently using an iPhone 3S, and I am unable to transfer my MP4s onto my iPhone using iTunes for PC.
When importing into iTunes, everything runs smoothly... And it even is able to play it.
But when it comes to transfering the files onto my iPhone, it does not copy over.
Dragging it into the device's file list (manual syncing) and syncing it with the wizards (automatic syncing), it does not go over.
(That means ticked in the sync wizard or dragging it into the list of videos on the iPod)
This problem persists even over different devices (a iPhone 4 and a iPod Touch).

hellow devil_doc,
don't know, if you found your answer yet, but this is what I did to solve the problem.
I'm using windows forgot to mention.
1. once you connect your ipod, iphone, etc. to itunes, go to books, and search book title.
2. Highlight all the parts of the book, right click get info.
3. check mark album artist and album and press ok.
I try to to artist, album artist, and album, but it did not 100% of the time, so just stuck with album artist and album.
Hope this helps.

Movie plays in iTunes but not on ATV2

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