Moving OTC processes from SAP R/3 into SAP CRM 5.0

Hi all,
A SAP CRM client that I am currently working on have decided to extend the project scope and now want to move all their existing OTC processes from R/3 to CRM 5.0. Their system is heavily bespoked with a high level of user exits, as during the initial implementation they preferred to use more ABAP than config although some of the functionality was available as standard. If they havent figured it out yet, Im sure theyll be asking themselves soon whose clever idea that was. They have over 1m customer records with a low transaction volume per customer per year, configurable products, complex pricing and use Biller Direct, just to mention a few.
Has anyone got any experience in doing this previously? Any issues, challenges or lessions learnt apart from the obvious ones?
Thanks!
J

Seshu Mannepalli wrote:
> As part of the upgrade we are going to do initial upgrade in the mock server and vendor is going to provide mock server with AIX 7.1 O/S. Current database size is 100GB, hence we are going to copy the production server data into the mock server using export and import method,
>
> Here my doubt is can i install db9.7 directly and do the import (using compitable kernel)?, insteady of installing source database version 8.1 and later upgrading to db2 9.7 . Please clarify me whether can i go head and install the db2 9.7 and do the system copy using R3load.
Hello,
You can go ahead for IMPORT with DB 9.7.
We completed an OS/DB Migration Project (which involves system copy using EXPORT/IMPORT) and we utilized direct newer version of DB2 on the target during IMPORT.
But please confirm whether the kernel of your release would work fine with DB 9.7 or not. Otherwise, there is no problem in going for higher version of DB2 here.
Small question - Why you want to test the Mock Upgrade on DB2 version which is different than the current version on production server ? Or are you planning to upgrade your current DB2 8 to DB2 9.7 BEFORE the SAP Upgrade on all the servers - then the testing is OK I think (however OS is still the different - Or may be you will go for system copies for this too !)
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