MS Office 2011 constantly asks me to re-enter key on 10.9

Hi, just today I received my first ever iMac -- 27" late 2013 model. It came with 10.8.4, and I updated to 10.9 and got the updates that followed that. I then installed MS Office 2011 and downloaded the updates for that. It keeps prompting me to enter my key and activate. I've done it at least 8 times so far. It's always successful, but it doesn't survive all reboots. Some cold boots, it will survive; some it won't. Same with warm boots. It's driving me nuts.
The activation works every time, but it's just a nightmare because somehow it's just won't stick. Has anyone encountered this or know of a fix?

This is likely a Microsoft issue, have you tried asking on the Office for Mac Product Forums?

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I had the same problem, and was able to pin-point one of my app called "LINE" by Naver was causing this issue. So for those of you who have this same issue and also have LINE, here is the solution from LINE support, which resolved my issue.
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I'm currently running Snow Leopard on my MacBook Pro. I connect a USB external keyboard and monitor and run in clamshell mode (laptop closed). Using Outlook 2011, I have noticed that the Enter keys (one near the alpha keys and one in Numpad) behave differently. For example, when typing an email, if I press the Enter key near the alpha keys, the cursor moves to a new line (behaves as expected). Pressing the Enter key on Numpad, the email gets sent (behaves unexpectedly).
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One last curiousity for this issue: not all people seem to experience the same thing. I have spoken with three other individuals running the same setup (and hardware). One person's Enter keys both behave as expected (new line), one person's Enter key behaves similar to mine, and one person's Enter keys behave differently (Enter keys behave as expected in email, but oddly in appointments).

Yes, the built in keyboard works perfectly well, both with the external keyboard connected and disconnected. I'm hoping the external one isn't beyond help... it's such a pain to have to replace!

MS Office 2011 asks for license when I boot external eSATA drives

This is interesting, and really frustrating to say the least. I finally got Office 2011 working on my new MP, no thanks to MS. I spent over 8 hours on the phone, getting disconnected multiple times, and no one I spoke with could tell me why the darn thing kept asking for and not accepting as valid my product key. This was after I transferred the user and applications from a Time Capsule backup to my new MP. I completely removed Office, reinstalled, and then imported an Outlook OLM I had exported. It took the product key and all has been well until now. I have run Disk Utility permissions several times....
I installed an OWC eSATA two port card and attached their two HD enclosure containing two drives. Power them up, they work great, but now when I boot Outlook or any of the applications in the suite, up pops the license window.... ugh. Eject both drives, still fails. Power off the enclosure, they all work. The only thing I can figure it is, is the license protection thinking I installed it on a different machine. So now I'm stuck with Office not working when the external eSATA is on.
I thought about attempting to enter the license when they were running, but I can't risk losing my email and Office if it messes up. I saw a similar post on the Office for Mac 2011 Blog. I was going to install Win 7 on one of my internals and this situation has brought that to a screeching halt. Heck, I'll go to bed and sleep on it.... not well but I'll try.
Michael

I have just got a problem with my MBP 2011 in that when I plugged in a Thunderbolt LaCie Little Big Disk plus two firewire drives when I opened Excel it asked for the product key. When I enetered it ( which has happened a few times since I got this MBP) the maximum number of activations was exceeded. I called MS who did provide a new product key and I thought all was well, but when I shutdown the MBP, unplugged the Thunderbolt drive and the firewire drives and rebooted it asked for a product key again. I will try plugging in the Thundrbolt disk again and then the firewire drives and see if it still asks for a new product key. But if this is a repeatable problem then it is a real issue.

I have 1 GB RAM on an '07 MacBook Pro. 1) How do I check remaining memory? 2) I have Microsoft office 2004 - do I need to buy more RAM to upgrade to '11? 3) I need a new battery ... Is it worth the $$ to buy a new battery, RAM and Microsoft office 2011?

I have a MacBook Pro from '07 with 1 GB of memory. The battery is shot and my AppleCare has run out. I just upgraded the OS to 10.6.8. But a few questions:
1 - How do I even check how much memory I have left on this computer?
2 - How do I check how many battery cycles are left?
3 - I want to upgrade to Microsoft Office '11 because I don't have Adobe Acrobat to creat pdf's and I need to be able to do this for school... Instead of buying acrobat, I figured I would just upgrade to Office '11 because I can generate pdf's from Word. Roughly how much RAM does Office '11 take up?
4 - Does Apple still make batteries for this computer (from '07)? How much do they cost?
5 - How much does 1 more GB of memory cost?
AND lastly -- is it even worth it to spend the $ on more RAM, a new battery and Office '11?
Or does it make more sense to just get a new computer entirely? (trying to avoid this).
ANY help would be sooo appreciated! Thanks.

1 - How do I even check how much memory I have left on this computer?
If you're asking how to check to see if you need more RAM, open Activity Monitor and go to the System Memory tab, then compare page outs and page ins. If page outs is 10% or more of page ins, you probably need more RAM.
2 - How do I check how many battery cycles are left?
There's no limit on the number of battery cycles, it's just that the more cycles you've used the more "worn out" your battery gets. You've got a 4-year-old machine, and if it's still got the original battery, it's probably about time for a replacement battery. You can check battery health using System Profiler... look at the Power section under Hardware.
3 - I want to upgrade to Microsoft Office '11 because I don't have Adobe Acrobat to creat pdf's and I need to be able to do this for school... Instead of buying acrobat, I figured I would just upgrade to Office '11
You don't need Office 2011 to create PDFs. Any application capable of printing can create PDFs on a Mac. Just choose File -> Print, but instead of clicking the Print button in the print dialog, click the PDF button and choose Save As PDF in the menu that appears.
4 - Does Apple still make batteries for this computer (from '07)? How much do they cost?
5 - How much does 1 more GB of memory cost?
I'll "ditto" sig's answers to these.
AND lastly -- is it even worth it to spend the $ on more RAM, a new battery and Office '11?
Or does it make more sense to just get a new computer entirely? (trying to avoid this).
If Office 2004 is still working fine for you, stick with that and don't incur the costs of Office 2011. As to the RAM, only add more if the test I mentioned above indicates that you need it. If you buy more RAM when you don't really need it, you won't see much (if any) performance improvement. That just leaves the battery... and if the machine is still doing what you need it to do and you don't really need a new machine for anything, you could definitely buy a new battery and get a few more years out of it.

When will the ACROBAT PDF function work again for Office 2011 for MAC and PC?

HELP!!!!
Adobe Tech support suggested I submit my comment to this post in hopes that this will help resolve the issues. I feel for them having to field these calls.
I can no longer convert Excel, Word and Powerpoints to PDF. If our company converts one Office doc to PDF a day, we do at least 50 conversions to PDF. Since the 9.4.2 update, the PDF feature does not work on MAC...and since the 9.4.4 update it no longer works on a WIN system.
We have Acrobat 9 on all the MACs and PCs in the office. We downloaded Acrobat X to test it out when it first launched. Other than some nice bells and whistles with the convenient interface and new enhancements to the Portfolio feature, Acrobat X still does not do the basic function Acrobat was designed to do....convert to a PDF.
We began converting PDF's on the WIN systems because the file size and object data handling on MAC had become difficulty over the past year (lost fonts, file size bloated, etc). Now, nothing works on either system.
Last year Adobe and Microsoft Office suggested we upgrade to CS5 and the new OFFICE to fix the problems. MAC remains closed box which is why the system is so clean, but poses a real challenge when running non MAC software. Now Adobe advises that Acrobat only works on the previous version of Office (?), but not 2007 and that they are not compatible with the new office even thought it worked just a few weeks or so ago. Unfortunately, we have used some of the new features in the new Office and now are being asked to go back a step.
OFFICE automatically turns on your 90 day free tech support now when you call in to tell them PDF doesn't work. They feel they are giving YOU tech support. Last year, the Microsoft Office group advised that once they hand off to the PDF processor, that function is all Adobe. And it seems that Apple has their own Quark processor running scripts in between the two functions which is why the PDF file sizes are bloating on MACs.
The Adobe Acrobat engineers at AdobeMAX suggested to run Paralells or VMware on MAC in order to convert files to PDF properly/small size (which is what they say they do to get around the object data and bloating issues internally on their own MACs).
I know so many colleagues now who just run dual systems (WIN/MAC) so they can realize the full function of the Adobe software. It is not convenient when traveling or cost efficient for small businesses, but that is what we had to do to get our jobs done. I "HAD" a couple of the most incredible PDFing maching in my office until about a week ago...a $4k mega WIN System raided, 2 SDDs, 2 1TB HDDs, major video card, etc....and they are sitting lonely because PDF doesn't work anymore. But goodness, how fast it converted things to PDF.
Is there another patch coming imminenty to fix this issue?
I don't really care if there is a 32 bit or 64 bit issue. Customers pay premium price for the software which boasted 64 bit, etc and it should work as advertised. I ponder, are all my macs 64bit now??? They still don't work either. Customers depend on the software to do even the most basic functions in daily business and should not have to spend hours on the phone trying to figure out a problem that has nothing to do with them or a workaround because their investment did not work as advertised (and has genereally worked for years)....
One click of the button should be all that is necessary to make a PDF and make people everywhere happy when they need to send a secure output of their huge powerpoint to a customer to get business or their child's project for school that morning.
Is there a software war going on between the companies?
Are they rushing to market too quickly?
Do the companies thoroughly test the patches before running the updates?
Are there not enough API's or "hooks" allowing companies to make their products work with the different hardware, firmware, etc?
I don't really care what the internal issues are. Just fix it! The software should work as it is marketed (including the platform) and these companies need to get together and make it work (if that is the case) so their loyal customers can get their jobs done enabling them to purchase the next version of software that is suppose to be better than the last for their work.
Posted Respectfully and with hope this issue will be resolved promptly!

Mr. Jones,
You are a real lifesaver!!!
It worked on the Mac. Will have to do some searches to find the same on the PC since the same is happening.
Do you happen to know why Adobe is saying they are not compatible with Office 2011 now? I found a link on the Adobe webite along those lines yesterday, but was not able to find it this morning to insert into this post.
Our CEO had a real meltdown at about 2am the other morning when trying to pdf something for a meeting the next day. Was not very pretty.
THANK YOU!!!

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Office 2011 for mac worked fine with Lion on my MacBook Air. I had been having some problems with my computer freezing and crashing, so the folks at the Genius Bar wiped my computer clean and installed Mountain Lion for me.
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Two major problems followed:
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2.     Word and Excel don't seem to recognize me anymore. I can pull up and modify an old document or workbook, but I cannot "save" my changes. I have to hit "save as." That's a pain, but there's a worse problem.
I have no trouble saving these "save as" versions to my desktop or to my Documents file. But I cannot save them anywhere else — even to the folder where I found the original document. I get a message that I don't have the necessary permissions to access or modify the folders. I'm asked to authenticate, and I do, but that doesn't seem to do anything.
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You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: 'resetpassword' (without the 's) and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.
http://osxdaily.com/2011/11/15/repair-user-permissions-in-mac-os-x-lion/

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Hello,
I've got some trouble installing the actual available Update 14.1.4 for my Office 2011-Home and Student Editon.
When I try to install I receive the Error-Message "Office 2011 14.1.4 cannot be installed on this volume. For this Software, Mac-OS Version 10.5.8 or higher is required".
(Similar Problem during install the actual update for also installed Office 2008: "Cannot be installed, Mac OS 10.4.11 or higher...")
I am confused.
In asked at Microsoft "Support" (ha, ha ha ..) and
1st) received a Email containing the Software AppleJack which fixed some minor issues, Installing of the Update still does not work
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(Sorry 4 bad english, writing from germany...)
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Hello,
for other people having the same problem:
Just delete die file
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I dont know how this file find the way to my mac.... it's a stand alone system.

Important Microsoft Office 2011 Excel File isn't opening Please Help!

Hello everyone,
I'm having problems opening one single excel file. I've tried others and they open with no issue. This file I'm trying to open now opened 2 days ago as it's a project I've been working on and I desperately need to get back to working on it!
I'm running OS X 10.8.4 on a Macbook Pro with Microsoft Office 2011. When I open the workbook it loads the progress bar, then doesn't show anything from excel apart from the top bar with file/edit/view... etc
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Such instances are examples of why one should maintain good backups. I suggest you consider using Time Macnine backups. It would allow you to go back in time to earlier versions of the file if a later one is corrupted or if you save unwanted changes by mistake.
You would need a $80 external disk drive for the Time Machine volume. Your data is much more valuable than that $80 cost. Disks can fail at any time, taking all of your data with them.
Time Machine Basics: http://support.apple.com/kb/ht1427
Most commonly used backup methods:
https://discussions.apple.com/docs/DOC-3045

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I'm a certified Apple consultant and I recently hit this issue at an installation. On seven iMacs with the Fusion drive, I deleted the "Thunderbolt Bridge" interface from the Network System Preference. We then rebooted the computers, entered the product key one more time, and so far, the problem has disappeared and survives subsequent rebootings.
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I have just managed to save some work to an 'office 2011' file, I don't know where this has come from but my work has now vanished

Hi,
I'm really hoping that someone can help with this!
I just saved a few word documents on my macbook pro and hadn't noticed that (for some reason) the file destination to save to had changed to 'office 2011'. This isn't a file that I've created and my work is now nowhere to be seen :-(.
I've gone into my library > application > support > microsoft > office autosave but nothing is there.
HELP!
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Good day!
I recently installed Office 2011 for Mac and i'm getting the following error message: There is a problem with the Office database. Excel comes up with the error message but i am able to get past the error and open the application, but it freezes when I try on Word. I have to force quit the application to close it completely.
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OS X
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Best ask question on one of the Microsoft boards.
Could try NeoOffice.
https://www.neooffice.org/neojava/en/index.php

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I have cleaned up my Mac OSX Lion 10.7.4 - checked firewall and cookies, empied the trash, tried to download Office 2011 for Mac various times but I always get the error unknown msg. Anyone can help?

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I am currently using the Office 2011 for Macintosh The Missing Manual. I would like to get more in-depth information.
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Before swithing to Mac, I was using Office 2003, so I am not really up on the latest office capabilites.
Thanks !!!!!

Robert HIlt wrote:
I would like to get more in-depth information.
Then go ask on the MIcrosoft Mac forums since it's their software you have questions about
http://answers.microsoft.com/en-us/mac

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Application Signature: XCEL
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Blame Module Version: 14.3.1.130117
Blame Module Offset: 0x00008a1d
Application LCID: 1033
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This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards.

MS Office 2011 constantly asks me to re-enter key on 10.9

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