When will the ACROBAT PDF function work again for Office 2011 for MAC and PC?

Question

HELP!!!!
Adobe Tech support suggested I submit my comment to this post in hopes  that this will help resolve the issues.  I feel for them having to field  these calls.
I can no longer convert Excel, Word and Powerpoints to PDF.  If our company converts one Office doc to PDF a day, we do at least 50 conversions to PDF.  Since the 9.4.2 update, the PDF feature does not work on MAC...and since the 9.4.4 update it no longer works on a WIN system.
We have Acrobat 9 on all the MACs and PCs in the office.  We downloaded Acrobat X to test it out when it first launched.  Other than some nice bells and whistles with the convenient interface and new enhancements to the Portfolio feature, Acrobat X still does not do the basic function Acrobat was designed to do....convert to a PDF.
We began converting PDF's on the WIN systems because the file size and object data handling on MAC had become difficulty over the past year (lost fonts, file size bloated, etc).  Now, nothing works on either system.
Last year Adobe and Microsoft Office suggested we upgrade to CS5 and the new OFFICE to fix the problems.  MAC remains closed box which is why the system is so clean, but poses a real challenge when running non MAC software.  Now Adobe advises that Acrobat only works on the previous version of Office (?), but not 2007 and that they are not compatible with the new office even thought it worked just a few weeks or so ago. Unfortunately, we have used some of the new features in the new Office and now are being asked to go back a step.
OFFICE automatically turns on your 90 day free tech support now when you call in to tell them PDF doesn't work.  They feel they are giving YOU tech support.   Last year, the Microsoft Office group advised that once they hand off to the PDF processor, that function is all Adobe.  And it seems that Apple has their own Quark processor running scripts in between the two functions which is why the PDF file sizes are bloating on MACs.
The Adobe Acrobat engineers at AdobeMAX suggested to run Paralells or VMware on MAC in order to convert files to PDF properly/small size  (which is what they say they do to get around the object data and bloating issues internally on their own MACs).
I know so many colleagues now who just run dual systems (WIN/MAC) so they can realize the full function of the Adobe software.  It is not convenient when traveling or cost efficient for small businesses, but that is what we had to do to get our jobs done.  I "HAD" a couple of the most incredible PDFing maching in my office until about a week ago...a $4k mega WIN System raided, 2 SDDs, 2 1TB HDDs, major video card, etc....and they are sitting lonely because PDF doesn't work anymore.  But goodness, how fast it converted things to PDF.
Is there another patch coming imminenty to fix this issue?
I don't really care if there is a 32 bit or 64 bit issue.  Customers pay premium price for the software which boasted 64 bit, etc and it should work as advertised. I ponder, are all my macs 64bit now???  They still don't work either.  Customers depend on the software to do even the most basic functions in daily business and should not have to spend hours on the phone trying to figure out a problem that has nothing to do with them or a workaround because their investment did not work as advertised (and has genereally worked for years)....
One click of the button should be all that is necessary to make a PDF and make people everywhere happy when they need to send a secure output of their huge powerpoint to a customer to get business or their child's project for school that morning.
Is there a software war going on between the companies?
Are they rushing to market too quickly?
Do the companies thoroughly test the patches before running the updates?
Are there not enough API's or "hooks" allowing companies to make their products work with the different hardware, firmware, etc?
I don't really care what the internal issues are. Just fix it!  The software should work as it is marketed (including the platform) and these companies need to get together and make it work (if that is the case) so their loyal customers can get their jobs done enabling them to purchase the next version of software that is suppose to be better than the last for their work.
Posted Respectfully and with hope this issue will be resolved promptly!

Answer 1

Mr. Jones,
You are a real lifesaver!!!
It worked on the Mac.  Will have to do some searches to find the same on the PC since the same is happening.
Do you happen to know why Adobe is saying they are not compatible with Office 2011 now?  I found a link on the Adobe webite along those lines yesterday, but was not able to find it this morning to insert into this post.
Our CEO had a real meltdown at about 2am the other morning when trying to pdf something for a meeting the next day.  Was not very pretty.
THANK YOU!!!