MS Office Excel 2013 - This file is locked . Try the command again later

Users are facing issue on shared excel file. we have an excel shared in NAS where multiple users are editing in a single time. some times, users are getting error message "the file is locked, Try the command again later". But users never reported
any issue in Windows XP + Office 2007 package. Its reported only for users who are in Windows 7+ MS Office 2013 package.

Hi,
According to your description, this error was pop-up with Windows 7 & Office 2013 environment, please try the following methods and check if they are helpful:
1. Install the Windows 7 SP1 if you have not installed.
2. Turn off the Preview Pane, Details Pane and pop ups that show information about file and desktop items.
In a Windows Explorer window, do the following:
Right click on the Start Button.
Click 'Open Windows Explorer'.
At the top left click Organize > Layout
Uncheck Details Pane and Preview Pane.
On a Windows menu, click on Tools > Folder Options. In the box that opens up, click on the View tab. Scroll down the list to
“Show pop-up description for folder and desktop items” and clear the checkbox and then click OK.
In Excel:
Click File > Open
Click Organize > Layout
Uncheck 'Details Pane' and 'Preview Pane'
3. Add the registry key:
HKCU\Software\Microsoft\Office\15.0\Excel\Options\DisableRobustifiedUNC
4. If the files are XLS format, please try to convert it to XLSX format.
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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MS Office Excel 2013 - This file is locked . Try the command again later

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