MS Word is losing its save location after a certain amount of time

we are having an intermittent problem where if we create a word document from sharepoint 2010.. then wait a while (1 minute to 10 minutes it changes) then click the save button in word (office 2013) the "Current Folder" (showing the current sharepoint
location) disappears. Does anyone know why this would happen.  I have a hunch that its something to do with network connectivity since if I turn off and turn on my network adapter it has the same affect.
has anyone else had this problem?  how to troubleshoot (we have been looking at wireshark traces and haven't seen anything obvious)
krd

Hi krd,
Based on your description, I recommend to verify the things below:
Did you mean the location of the document under Current Folder was missing? So no location was listed under Current Location or Was there another location displayed?
Check if this issue only occurs with the documents in SharePoint. Test with a document stored in your local drive.
Check if the library where you created the document exists or not in SharePoint.
Could you please provide a screenshot of this issue for further research?
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Victoria Xia
TechNet Community Support

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