MS Word Starter 2010 continually asks for product key yet keeps closing.

Question

When I try to open the free pre-installed MS Word Starter on my PC I am prompted to enter my 25 character product key. After doing this a I receive ‘Your product key is valid’ on pressing the ‘Continue’ button MS starter opens yet three seconds later the
same box appears prompting me to  enter my product key again. On entering the product key again I receive a further confirmation my key is valid. On pressing ‘Continue’ the box closes yet so does MS Starter 2010.
It used to work when the PC was new.
I have run ‘Repair’ MS Starter and ‘Repair’ MS Office 2010
The same happens with MS Exel starter.
 I use MS Word 2010 day to day which works fine.
CP

Answer 1

Hi George.
George.
No I probably did not uninstall it from the old computer and that machine 
was scrapped some years back.
Just to recap, I use Word 2010 and Excel 2010 every day and they work OK.
As I understand it these programmes, Excel & Word 2010, is what I got from
downloading the MS Student & Teachers discs?
So in my limited understanding, as they both work OK, I don't appear to have
a problem with the  license being used twice. Do I understand that
correctly?
My problem is that on the rare occasions I decide to dip into the  MS
Starter Programmes, a window appears asking for  a product key. When I enter the
key for the MS Student and Teachers disc it says its valid, Word Starter opens,
the box asking for the product key appears again and when entered  both windows
close.  I don't quite understand why It asks for a product key for something 
factory pre-loaded?
Colin
ColinMP