MSI Tech Support is Outstanding

I was having issues with my 890FXA-GD65 not booting at all with the 1866 memory setting.
I knew there was a small chance that I could get it to work with a BIOS update, so I emailed tech support.
A couple weeks later they emailed me back with a new BIOS to try. It still didn't work.
They sent me another to try, and again, and again, for about 3-4 months.
Finally they sent me BIOS revision 8 (beta), and voilla, it works.
They could have blown me off because my Bulldozer CPU isn't officially supported by AMD on this white socket 890FX motherboard.
They could have made other excuses like blaming it on the RAM not being on the QVL, or that 1866 is an overclock, ect.
Instead, they worked on resolving the issue and did not quit until the job was done.

Thanks for your report, damric!
And yes, your experience shows, that it makes sense to stay in there and keep talking to MSI Technical Support, trusting, that (even though tons of users are contacting them with all kinds of issues), they will usually take the time to eventually test and reproduce a given issue. Patience is called for, of course, but usually this patience is not a bad investment.

Similar Messages

How to send email to MSI tech support

To send and email to MSI tech support click on the releveant link at:
MSI Tech Support

Hi,
Here is a sample code to send email:
public static string SendEmail(
SPWeb spWeb,
string from,
string to,
string cc,
string bcc,
string subject,
string body,
bool isBodyHtml)
LogHelper.LogMethodStart(logger, "SPEmailHelper", "SendEmail");
string emailSummary;
var messageHeaders = new StringDictionary();
ValidationHelper.VerifyStringArgument(to, "to");
ValidationHelper.VerifyStringArgument(from, "from");
ValidationHelper.VerifyStringArgument(subject, "subject");
ValidationHelper.VerifyStringArgument(cc, "cc");
ValidationHelper.VerifyStringArgument(bcc, "bcc");
messageHeaders.Add("to", to);
messageHeaders.Add("from", from);
messageHeaders.Add("subject", subject);
messageHeaders.Add("cc", cc);
messageHeaders.Add("bcc", bcc);
string mimeType = "text/plain";
if (isBodyHtml)
mimeType = "text/html";
messageHeaders.Add("content-type", mimeType);
bool sendMail = SPUtility.SendEmail(
spWeb,
messageHeaders,
body);
if (sendMail)
emailSummary = "<EmailMessage>" +
"<To>" + to + "</To>" +
"<From>" + from + "</From>" +
"<Subject>" +
SPEncode.HtmlEncode(subject) +
"</Subject>" +
"<CC>" + cc + "</CC>" +
"<BCC>" + bcc + "</BCC>" +
"<Body>" +
SPEncode.HtmlEncode(body) +
"</Body>" +
"</EmailMesage>";
else
throw new SafException("Failed to send email.");
LogHelper.LogMethodEnd(logger, "SPEmailHelper", "SendEmail");
return emailSummary;
Source: https://www.collaboris.com/blogs/collaboris-blog/mark-jones/2012/11/06/code-sample-how-to-programmatically-send-an-email-in-sharepoint#.VN3GG9eqqko
Please remember to up-vote or mark the reply as answer if you find it helpful.

K7t266pro-2-ru Terrible Mobo! MSI Tech support non existent

I have a K7t266pro-2-ru ver 2.0 and it will not boot from floppy to dos. Therefore I cannot update the bios nor load an operating system. Tried Update 2 but they have you make a floppy.( which this board won't boot from. )Wrote to MSI Tech support several times(You think they would know the problem) never getting any answer. Think I will get an Asus or Biostar Motherboard and throw this one away. Tried everything including loading hard drive on another computer. Works then(Sort of) No way to disable bios protection.(Not even in the list) Anyone interested in a motherboard CHEAP
Waynelk ?(

Quote
Originally posted by MerlinuXP
I absolutely 110% agree with you waynelk, how on earth can it be a WinXP problem when the motherboard is set to boot from floppy BUT DOESN'T!... :O
Its the Motherboard, and i too am having problems with my MSI at the moment for different reasons, which is also leading me to a decision for another motherboard (Gigabyte/Epox are mobo's i have never had ANY problems with, and if there were any, there is excellent support for both of these)
I don't think it is a faulty motherboard, since other ppl are claiming to have the same problems with this model motherboard. Msi need to program Bios a little better than they're doing, since i think it may be a bios problem. X(
I'm not 100% sure it's a bios problem since there have to be others using this board without problems. I have tried different versions with no success. I would suspect a design flaw. Note this board has been discontinued. When I use Si Soft Sandra it did not even have the 1.44 floppy in the list of supported floppy drives. On mine the floppy drive works after the O/S gets up and running but will not boot to the floppy. I got disgusted with tech support and bought a Gigabyte GA-7vrxp. Works great, but now I have a very expensive K7T266 Pro-2 RU paperweight. Not even sure if I want to send it back to get fixed. Seems like throwing good money after bad considering the lack of support. Hate to bash MSI but I'm calling it the way I see it, after many attempts to get any kind of response what so ever. I will try a different brand of floppy as Bas suggested but I don't have much hope.
Waynelk

MSI tech support

I paid good money for my system and one of the components is the Neo2 - LS 865PE. I use WindowsMe with all the updates and all the MSI supplied drivers with all onboard stuff and a flawless Radeon 128 meg. I cannot put my system in S3 mode because half of the times it does not come out of it. MSI tech support insulted me by telling me to activate S3 in bios and install OS after. That is their answer. My answer to MSI is you make GARBAGE.

Quote
Originally posted by Del UK
Well, it should not matter which OS...... if you "tease" a person on OS, they will react NEG.......
I could FLAW all MS OS's especially XP.........but the point is to HELP!
Not make the user feel unwelcome........
Please be quiet.........SoCalMX.....you are NOT helping
Del
you know what? someone suggested that he upgrade his OS and he went crazy over that! most of the posts were revolving around this and I was laughin about it, thats all! I could care less if he kept using Windows ME for the rest of his life. The point IS that he came in here to RANT AND RAVE! NOT ask for help and its OBVIOUS. When someone doesn't want anyone's help and they make it obvious in a place where we are SUPPOSED to help others, then they shouldn't be here. THE END! Don't tell me to be quiet, THAT is just asking for a NEGATIVE response.
As for the problem, the first thing I would've suggested is that the OS doesnt handle S3 well... 2nd thing would've been the PSU, maybe its too weak. Notice that no matter what advice he was given, he basically said "its MSI, nothing else" or something along those lines...
sorry about my posts in this thread, it was light hearted (and probably still my mistake to post something light hearted, again I apologize), but now it got too serious. This thread should be deleted as it doesn't benefit anyone here.

Official word on what is "System Temp" from MSI tech support

I e-mailed MSI asking about what System Temp was actually reading on the motherboard. Here is the reply:
MSI Tech. 02/10/2008 System temp is recording the actual system temp inside your case which the sensor is mounted near the inside of the mb which sensing the system temp.
Okay...so I guess the sensor is mounted near your electrical outlet...
Paul

Quote from: Pchas01 on 11-February-08, 21:13:22
I e-mailed MSI asking about what System Temp was actually reading on the motherboard. Here is the reply:
MSI Tech. 02/10/2008 System temp is recording the actual system temp inside your case which the sensor is mounted near the inside of the mb which sensing the system temp.
Okay...so I guess the sensor is mounted near your electrical outlet...
Paul
LOL - That is too funny.
but the system temperature sensor is just a diode mounted on the motherboard to measure air temperatures inside the case. not sure exactly where, but most I've noticed are around the CPU area.

MOVED: msi tech support

This topic has been moved to Anything Under The Sun.
https://forum-en.msi.com/index.php?topic=119655.0

Quote
Originally posted by Del UK
Well, it should not matter which OS...... if you "tease" a person on OS, they will react NEG.......
I could FLAW all MS OS's especially XP.........but the point is to HELP!
Not make the user feel unwelcome........
Please be quiet.........SoCalMX.....you are NOT helping
Del
you know what? someone suggested that he upgrade his OS and he went crazy over that! most of the posts were revolving around this and I was laughin about it, thats all! I could care less if he kept using Windows ME for the rest of his life. The point IS that he came in here to RANT AND RAVE! NOT ask for help and its OBVIOUS. When someone doesn't want anyone's help and they make it obvious in a place where we are SUPPOSED to help others, then they shouldn't be here. THE END! Don't tell me to be quiet, THAT is just asking for a NEGATIVE response.
As for the problem, the first thing I would've suggested is that the OS doesnt handle S3 well... 2nd thing would've been the PSU, maybe its too weak. Notice that no matter what advice he was given, he basically said "its MSI, nothing else" or something along those lines...
sorry about my posts in this thread, it was light hearted (and probably still my mistake to post something light hearted, again I apologize), but now it got too serious. This thread should be deleted as it doesn't benefit anyone here.

MODS: delete or lock. Board reing RMA'd per MSI tech support. Thank you.

History:( Built two identical systems )
1: RMA'd board for a bad BIOS flash. Was sent back with old BIOS. Discovered M-Flash in BIOS. Once you understand it, it works better than any other way I have tried, to update BIOS.
2: Booted long enough to load windows, then dead! Tried Processor from other system, booted fine.
3: RMA'd Processor. AMD found it to be dead sent me a new boxed one.
4: Put system together, would not boot.
5: Swapped Processers around, new one worked fine in other system.Bought an Athlon 64 3500+ locally used for $15 to test setup, it works fine. So board will not boot with 940 but works fine with3500.
6: RMA'd board with this info.
7: Got board back, put in case, wait for it, NOTHING! Will not boot!
8: Unplug floppy, DVD, 1 hard drive and 2 memory sticks, NO boot.
9: Strip from case, put on anti-static mat, NO boot.
10: Reinstalled Athlon 64 3500+, been running overnight no problems running Avira antivirus scan.
Anyone have any ideas before I try to get MSI to understand this.

What a mess you've been through! I'd go through the roof.
If my understanding is correct older processor works, newer not. So that is what we should concentrate our efforts on, right? The new processor.
Damaged, unsupported, underpowered, incorrect seating.
Damaged is a bit early to tell, it might be the last thing we discover.
Incorrect seating doesn't sound likely, since the other works.
Underpowered, well PSU seems to be alright and I believe you can't have a short for one processor but not the other; hope you checked the power cables are in completely.
Unsupported, the 940 needs the latest BIOS update http://www.msi.com/index.php?func=downloaddetail&type=bios&maincat_no=1&prod_no=1552 After the update, pull power cable out, wait a little and then clear CMOS.
Mod: You know of course you can n o t reuse the thermal paste on processor and heatsink. It has to be carefully removed, and then reapplied some new stuff. Bas likes cheese, but I wouldn't recommend that for a beginner - there might be holes in the cheese.

Flash 9 doesn't work and has no tech support

I am at my wits end with the macromedia Flash 9
player. I have been trying to fix the problem for weeks and have
been negecting my children to fix Flash 9's mistake and there is no
phone support for the Flash 9 only internet tech support. I keep
emailing tech support with my problem and they keep sending me the
same generic email that says" clik here to uninstall and then
re-install" I tried that like a million times so I send them a
email back saying do not send me that email again it does not solve
my problem and they respond with the same email. I serious think
the tech support don't even read the emails. I EVEN TRIED USING
CAPS AND IT STILL DIDN'T WORK!
MY PROBLEM:
I tried installing the flash 9 player a few weeks ago when
Myspace prompted me. now I cannot see anything I keep going and
uninstalling and re installing and now all I get when I click
download now where the install video is suppose to be I get " mark
so I read the tech note
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4a8d52ae
I did the regedit suggestion and it still did not work. I was
having trouble also removing the program from my add/remove program
in my control pannel and removing the safe versions seemed to help
that. I finally found a link that seemed to help me fairly
sucessful download Flash 9 which is
Close any Explorer/Internet Explorer/Firefox windows you have
open
Close any anti virus soft you might have running:
1: download
http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_playe r_active_x.msi
2: Click Start>Run and enter
c:\windows\system32\macromed\flash\UninstFl.exe
3: Run the file you just downloaded
4: Go to Start>Run and type in regsvr32
c:\windows\system32\macromed\flash\flash9.ocx
This suggestion seemed to solve my " problem now the only
thing I need to over come is as I download the flash 9 it says it
sucessfully down loads but then I get a dialog box that says:
Error 1904
C:/windows/system32/macromed/flash/flash9.ocx
failed to register HRESUIT - 2147220473
contact your support personel
I think if I can figure this out my problem will be solved
can anyone help me?
If not I hope this helps someone.
I have given up all hope this is my last ditch effort.
Please help me!

Thanks for your answers so far.
@Xaver:
No I have win 7 clean install (instead of Vista), which is the reason I tried the workaround I linked to.
@nifer:
No yellow bangs in the device manager, and, even more important only one entry called something like "Toshiba virtual modem" under "modem" in the device managaer (I thinkthat the four entrys for the 3g moduldrivers should be under "modem" in the device manager)
- Is it possible to check this powerrail without having to disassemble the whole notebook? Where is the modul located?
@xardas: I think it has, at least the guy who sold me the (used) notebook said so. The model Number begins with ppm70e, which I believe is the specific model of m700. There also is a sticker with a "wireless WAN IMEI" and a number at the backside and a slot for the sim-card behind battery-pack, which both would be very suspicious for a notebook not having a 3G modul.

Is there any tech support for Neo4 products?

One of the reasons I'm watching this forum is to see what kinds of problems I might end up with my Neo4 Platinum since I found out that MSI support of their products kinda sucks (not to say any other any other OEM is any better) This system I just built started out with a MSI X800 Pro PCIe (thought I wouldn't have any compatability problems since both were MSI products) that ended up being sent back because of a bad GPU. It did install ok but had garbage on the boot screen and wouldn't run any 3d programs. I tried to update the Bios on it and liveupdate wouldn't recognize it for bios update or driver updates. When I called tech support on it I was informed that none of the MSI X800 Pro PCIe cards are recognized as MSI products. I also asked why liveupdate does not show any driver updates for the motherboard drivers (I also have a KT6V that shows all the MB driver updates even when they have been updated) and I was informed that none of the new motherboards will show driver updates if they are current on the board. Problem is that my realtek drivers are updated and they still show up on liveupdate.
I also have a hard time buying the statements made on this board that the forums are not part of MSI support. The Forums are not shown as an outside link but are listed under Service for MSI products and if you go to the Sevice page under the discription for the Forums it states that "You can also post a message there to get help." and yes I did read the forum rules where it states that "There is no MSI support to be found here. The moderators are not paid by MSI and do not work for MSI, we are users just like you." If everyone posting on these forums are just users helping each other, then wouldn't it be better just to state that the boards with SB are not compliant with the 24 pin connectors and that you need a PSU that is backward compatible to 20 pin specs?
This "rant" of mine is not meant to be a bashing of MSI products since I haven't found many other OEMs that are any better in their support but is intended to help present and future users of MSI products and since I hope I'm using this forum as is intended by the "rules" can anyone who has a K8N Neo4 Platinum let me know if they are having a problem or know of a problem with the AMD 3500+ (winchester) voltage never reaching 1.4 volts on this mb? If the manuals for the mb and my psu are correct I have a dedicated 12 volt rail for the cpu with 15A. The cpu voltage stays around 1.37 on CoreCenter and 3 other programs that monitor cpu voltage even when running Prime95 with 100% cpu usage.

The default for CPU Voltage is By CPU VID default for Adjust CPU VID is Startup which should be 1.4 volt. Since Cool'n'Quiet requires a driver to run and I also show low CPU VID in cmos it should be 1.4v but I tried with Cool'n'Quiet disabled and also tried setting CPU VID to 1.4 but have never made it to 1.4 I also tried setting it to 1.425 which is the next step and still read under 1.4.

G580 WIFI SUCKS/ TECH SUPPORT EVEN WORSE

Hello,
Lenovo has used the cheapest, pos wifi cards the could find, then blocked us from being able to install a fast wifi card that will pass the whitelist...just so we all can suffer weak wifi signals, sitting next to router...
I have bitched out the tech support team a dozen times
I have even offered to purchase upgraded wifi from them....they locked us in too
they don't sell any
if some comes up with a way ito inject the part number into a nice wifi card ....will make millions on ebay!

Are you certain it's the card but not the WIFI antenna?
I had an issue with my SL510 with a weak connection but it turned out to be a bad antenna installed.
Owner of: ThinkPad SL510, X131e, X230 (not fond of)
Other systems: MSI GT640, Sony Vaio PCG 709K, Dell Latitude D430,

Tech Support Ever Answer Phone

Does the tech support at msi ever pick up the phone or do they lways put you through to the machine?

Yes, and yes.

Bios settings and tech support phone

I wanted to find out if msi has a toll free tech support number or what their number is for tech support? it's not listed on the web site that I could find nor is it in their motherboard manual.
Also can anyone please give me some bios settings recomendations? Or is their an FAQ with bios settings recomendations? I also just updated my bios today to 1.9.
I'm going to get new ram though more then likely. It'll be ddr pc3200, either from crucial or who is good? 1gb in 2 512mb sticks.
So I was just hoping for some bios advice please. I also will not be overclocking right now. So everything is for stability.

Load Optimal Default seems OK for most. You may need to change those peripherals settings such as enable/disable RAID, 1394 etc. The rest leave as it is.

HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books.

For those of you with a Windows computer and the iOS device is not syncing or showing up in iTunes. here is a known solution that has been working for tech support!

I know this seems to be an emerging issue ever since the update to iTunes 11.1.4, some iPhones or other iOS devices are not showing up in iTunes or syncing. I'm not sure if Apple really knowns of this issue, but tech support has a (mostly) sure fire way of resolcing this issue. It's only for Windows computers though.
Go to the article http://support.apple.com/kb/ts1538 and follow the Section 5 Verify Apple Mobile Device USB driver is installed. When you clik on that section, go to your version of Windows (it seems to be happening mostly across Windows 8) . And then to the section: If Apple iPod, Aple iPhone, or Apple iPad is listed.
The gist of what you need to do:
Windows 8 (since it seems to be the most affected) move your cursor to the upper ight corner of your screen) and click on the Magnifying glass. Type in devmgmt.msc and this should bring up the Device Manager. Onc eyou are in the device manager, look for the "Portable device" or "Universial Serial bus Controller" list, and you should see the "Apple iPhone/iPad/iPod" listed. Onc eyou see it, right click it, choose "Update software driver." Now, IT WILL SAY THE DRIVER IS UPDATED. I CANNOT STRESS THIS ENOUGH. Select "Browse my computer for driver software." Onc eyou choose that, select "Let me pick from a lsit of drivers on my computer." You should see the option "Have Disk." Choose that. Again, I KNOW you do not have a physical disk, but the file we need is already on your computer. After Hard Disk, choose Browse again. Follow this file path to the file we need: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.. In the Driver's folder, you should see the "usbaaple" or "usbappl64" (if you have the 64 bit for Windows). Double click on that file, and hit OK. The file should install, and once it's finished check your iTunes!!! You may want to unplug your device and plug it back it before doing all of this. I REALLY hope this works for you all as well!

How can I change my file extension from m4p to something else? I have had no success being able to play or burn my purchased music. I keep getting error 2122. If I can change the format I should be able to move it to another player or at least burn it in Nero. Thanks.
Angie

MSI Tech Support is Outstanding

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