G580 WIFI SUCKS/ TECH SUPPORT EVEN WORSE

Hello,
Lenovo has used the cheapest, pos wifi cards the could find, then blocked us from being able to install a fast wifi card that will pass the whitelist...just so we all can suffer weak wifi signals, sitting next to router...
I have bitched out the tech support team a dozen times
I have even offered to purchase upgraded wifi from them....they locked us in too
they don't sell any
if some comes up with a way ito inject the part number into a nice wifi card ....will make millions on ebay!

Are you certain it's the card but not the WIFI antenna?
I had an issue with my SL510 with a weak connection but it turned out to be a bad antenna installed.
Owner of: ThinkPad SL510, X131e, X230 (not fond of)
Other systems: MSI GT640, Sony Vaio PCG 709K, Dell Latitude D430,

Similar Messages

HP8500 is unreliable! Tech Support is even worse!

UNRELIABLE! I've spent months trouble shooting error messages and trying to resolve printer problems. This model is just a bad design AND the replacement printer was even worse. I'm trying to get a SECOND replacement printer and Tech Support is just a waste of time with nothing but false promises!
Cut your losses--return the printer if you can. Don't buy any more ink or waste your valuable time trouble shooting problems. Even when the printer works, it doesn't work well or as advertised. These problems never go away they just waste your time and make you crazy.
The most horrible experience I've had with any hardware and any printer! WASTE OF TIME and MONEY! I'm constantly replacing cartridges, cleaning the print head, checking for updates for the driver, updating the firmware, and searching the HP web site for resolutions. And Tech Support is just a total waste of time!
Whenever I click on PRINT, I pray the job starts and finishes. And if it does start, then I sit by the printer babysitting the paper feed and hoping my paper doesn't get stuck, mangled or smudged.
Examples:
"Paper tray is empty" - there's paper in the tray so you have to constantly stop and reload the tray (15 times for a 15 page print job) OR you manually feed paper and the printer mangles your expensive paper.
"Missing or damaged ink cartridge" - all new ink cartridges are installed. The HP website doesn't even list this error. "Missing or damaged print head", so you clean the print head and the problem is still not resolved.
"Cartridge is empty" -- but you just installed a new cartridge (and spent $100 on new cartridges)
Automatic duplex printing doesn't print the back page correctly--the page doesn't print as previewed. The margins are off.
Scanning documents to the computer just stops working (wireless laptop or hard-wired desktop). Error message says to review the documentation. You end up scanning to a USB flash drive and then uploading your images to the hard drive.
And a lot of other bogus error messages....
And in between the error messages, the printer is re-aligning and checking status and telling you to wait while it creaks and chugs and sounds like it's going to fall apart, while you wait and pray it will print your job.
Don't try to print for a deadline, the printer will surely fail. It's faster to route or take your print job to Kinkos!

8500 Officejet Pro AiO Wireless. Still under warranty, in the last week and a half I have spent over 9 hours with 7 different people in tech support. I contacted them initially because when you scanned a document to file it was huge, its output size was gigantic, and the resize output option tab was always gray and never available. Every single person I talked to continuously thanked me for my patience and had me do the same exact thing - diagnostics, remove everything HP from my computer, reinstall everything.
Problem was, from the very first uninstall and reinstall, they created a different problem. All of my scan to destinations disappeared. You would go to scan, scan to and in the destinations file NOTHING. So we uninstalled and reinstalled 7 times, with everyone I spoke with extremely difficult to understand, and having to repeat myself constantly. It was very clear they all sat in a class somewhere and were taught the same basic crap information with no real knowledge of how anything works. And constantly thanking me for my patience and repeating the same bs out of each and every mouth.
I gave one of the tech's, and I use that term loosely, remote access to my computer. He spent 2 1/2 hours uninstalling and reinstalling with complete access to my computer. Same result. He gave me a ticket # and said I would get a call back from the "next level of support". No call-back. I call them. Give them the ticket number. They tell me that request has been closed. I said I have not been given a solution. He said the tech I spoke with for 2 1/2 hours and gave full access to my system noted that I had called with a question, and that was all he said in his notes. He didn't say he had full access to my system, or that he and uninstalled and reinstalled everything HP, or that he had promised me a person with further knowledge would call me with the solution. Now I am wondering if this person is going to commit identity theft against me because he had access to my system, and nowhere in the HP mess does it state that he accessed my system. Total lack of accountability on HP's part and obviously not monitored by anyone. They put me at great personal risk by allowing this very dangerous practice.
Today's latest person told me he was going to send me a new printer and that a supervisor would call me back to confirm this. That was 10 hours ago. Still can't scan, still have the problem HP created on my machine, still have no solution.
Myy initial problem is well documented on the internet by hundreds of other users of this same machine, and none of the sites nor HP has a solution, nor does HP seem in any danger of caring to find a solution. Stay tuned

The backlight on my ipod touch 3rd generation will not come on, but everything works perfectly. I even used the advice given on the tech support page, and it still will not come on. HELP ME PLEASE.

The backlight on my ipod touch 3rd generation will not come on, but everything else is working fine I even took the tech support advice by plugging it in and resetting it, but that didn't fix the issue either. I need help.

If not this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
Also heating sometimes works. See:
Why can't I select my wifi settings?
A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then:
Does the iOS device connect to other networks? See other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

My icloud mail has not worked for 2 days. the tech support people say they dont even know there is a problem.

My mail has not worked for two days - in the US. The tech support people on the phone claim they don't even know there is a proplem. Anyone know whats going on?

http://www.apple.com/support/icloud/systemstatus/
People reading this forum are just other users like you (who frankly already know there are a lot of frustrated users out there and cannot tell you anything you won't see in the above link). Send your feedback to http://www.apple.com/feedback/icloud.html

Support getting even worse than before

3 days, and support haven't even acknowledged my SR. Does anyone else feel that its getting even worse than it already was?

"Sorry but the analyst is in the US and won't be available for another 6 hours".
Not good enough, I asked for it to be treated by someone in Europe.
Why not propose that someone in Europe looks at it instead of saying that the analyst isn't available? Plus, she said that she'd look and see if they had enough resources to deal with the SR. Sorry but this bs didn't happen 3 or 4 years ago. I can't say to MY clients that Oracle haven't got the resources to fix a problem.
Good product, bad support.
Matt

HT204003 if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??

if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??

actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:)

I can't see my photos in iCloud Photos on my PC even after tech support, reboot, manual sync and backup. Help?

I'm using an iPhone 5S. When I take photos, they do not seem to sync to iCloud Photos on my PC. I have nine photos in that folder, from one date back in May, but none before or since. I spent hours with tech support today, and we rebooted the phone, rebooted iCloud, checked all the settings, etc etc. The Tech said that she could see photos being uploaded, so we thought it was fixed. However, those photos still have not appeared in the iCloud Photos folder on my PC (Windows 7). I'm using up-to-date versions of iOS and Windows. As a work-around, I've been using Dropbox to transfer photos to my computer, but I'd rather not have to use a work-around with such an expensive piece of hardware.
I'm frustrated because the issue is not resolved, but it seems that I'll have to pay to get more tech support. Jerks.
Anyone have any ideas?

Getting photo stream to work on a PC can be hit or miss. There's a long discussion on this with various solutions offered here: My Photo Stream is empty with iCloud Control Panel 3.0. What worked for me was to change the default iCloud Photos location back to /Photos/Photo Stream.

Lightroom Tech Support SUCKS!!!!!!!

To Adobe Corporate---- I have a case that has been going on now for 5 days---I was on a chat when a Sharmji basically shut the chat down in the middle of a conversation. I have spoken to numerous 1st level Tech support people who then try to "FIX" the issue and CAN'T, and in the middle of EACH SEPERATE TECH SUPPORT PHONE CALL----IT DROPS!!!!!!!!!!!!! Then I call your corporate office in San Jose, and spoke to the operator--Veronica who said of course"I'm sorry that this has happened, I'll connect you to someone who can help" Yeah right. So she connects me to : Mandir Bhatia--highest Tech Support---RIGHT????? Ok so then he tells me as everyone else has to try to recreate the problem, and I do, but because my program was taking to long to come up with the error, he tells me to email him a screen shot when it happens. GREAT. Not more than 5 minutes from hanging up on me, my Lightroom 3 decides to crash. So I send him the email with the screen shot, it is understood that he would call me back by the next day----NOTHING,NADA,NO PHONE CALL---SHOCKING RIGHT???????
Okay so today, I call corporate again----out for the Holidays----Nice. So I go to my adobe account and send open the open account and send another screen shot to them. I then call Adobe support, and i speak to a "JAY" right, during my conversation he wants me to do the EXACT SAME THINGS I HAVE BEEN DOING FOR THE LAST 5 TECHINCAL CALLS-------REALLLLYYY!!!!!!!!!!!!! He also makes the comment that this case HAD been SOLVED-----NOOOOOOOOOOOOOOOOOOOOOO IT HAS NOT BEEN SOLVED------IT STILL CRASHES--AND WILL NOT EXPORT A CATALOG OR COLLECTION WITH BOTH COLOR AND B & W IN THE SAME CATALOG, IT ONLY EXPORTS THE COLOR PHOTOS.
The last thing he said for a possible solution, before he dropped the call was to "well try and reinstall lightroom" common guys, WTF?????? ADOBE YOU REALLY NEED TO GET BETTER TECH SUPPORT, OR YOU WILL LOOSE CUSTOMERS.
AND YES I HAVE ALREADY UPDATED TO 3.6 LIGHTROOM3

98cam,
Your post is in the wrong place. This forum is a user to user forum and most of the users are not Adobe employees. If - on occasion - an Adobe employee posts on this forum, it says "EMPLOYEE" besides his/her name.
Sothe users of this forum cannot deal with your complaint and your complaint will (most probably) not read by the powers that be at Adobe.
If you have specific questions regarding the use of LR you are welcome to post your questions on this forum. But complains won't be answered or solved here.
WW

DSL worse than dialup.... no help from tech support

about 3-4 weeks ago we started to need to reboot the modem MORE than the typical 3-4 times a day.Then our phone landline went out completely. Back within a day and since then, the DSL has been 100% useless. I run a speedtest and get 1.2. I get on chat with tech support (super fun by the way) and run the speed test a few more times and am told it's ok. (the speed magically goes up when I'm on chat..weird). Last time i was told to run a speed test it took 2.5 minutes to LOAD THE WEBSITE for the speed test.then the speed test results came back ant about 2.7 Mbps. I have no idea how i can have a decent speed test yet it takes dial up speed times to wait for pages to load.I used to be able to stream shows without issue. now it buffers for 90 seconds to watch 10 seconds of show.RIDICULOUS. I'm convinced our line was never fixed properly from the outage a couple weeks ago.Do I need to send in a repair ticket for 'noise on my line' to get service. "Ansari" over in India is not worth chatting with. Done wasting hours of my life chatting about a problem that needs fixed here. Last time i complained to the PA-UC about the frequent phone issues in our area, Verizon's official response was there were "mouse nests in our box that were causing the phone line outages". I have zero other options. Time-Warner won't run line out our way. Co-Ax won't come our way either.FIOS? ha yeah that'll never be an option. Satellite internet is slow and expensive. Cellular Mi-fi is barely tolerable. I have no idea what to do now to get something fixed.maybe the PA-UC or BBB needs notified again.

Hi buk542,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Adobe Installer Fails even after tech support

Our Adobe Flashplayer Installer is not cooperating. I was on
the phone with tech support having them help me try to re-install
the flashplayer for 37 minutes and got NOTHING accomplished other
than wasting time. I am very irritated that no one seems to know
what to do. Why can't support fix the error? What is wrong with the
installer?

Getting photo stream to work on a PC can be hit or miss. There's a long discussion on this with various solutions offered here: My Photo Stream is empty with iCloud Control Panel 3.0. What worked for me was to change the default iCloud Photos location back to /Photos/Photo Stream.

Adobe Tech Support Sucks

I have been told, since Dec 3, after spending 2 hours with a tech in India to resolve my problem. He said he would "escalate" the problem and I would get a call back in 2-4 days. Since then, I have NOT gotten a call back. I have made three more calls getting the same PROMISE. I am paying for a program I cannot use and getting no help from Adobe.
I suppose THIS will go unanswered as well!

don't feel bad, I've been on for eight hours attempting to talk with the India Tech Squad. I'm getting ERROR 16 with CC apps. Nobody at abobe can fix it.I'm on hold again. I'd pay someone money to solve this.I better stop now or it won't be pretty. Adobe tech support is not whT it used to be!!

Tech Support SUCKS!

I called tech support and they can not look up my account by the account number.
What kind of **bleep** backwards system are you people using over there.
I am going back to comcast

We're really sorry that you feel that way, and that you've had such difficulties with our Tech Support team. Let us help you. We're here for you 24/7, on Facebook, and Twitter. You can send a PM to myself, or just respond to this post. You can also find some useful tools here, http://bit.ly/pk2e08. Thanks for your patience, and we look forward to assisting you. ~Ian
Ian_VZ
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Call for Adobe to flush it's lame tech support:

I think I speak for many people when I say that Adobe's outsourced "tech" "support" is niether tech nor support. Come on Adobe, step up to the plate and give your customers a little more respect by offering them the kind of support that would be expected with a professional software package.
I have wasted so much time, I really feel cheated and outraged. I paid $800+ for an upgrade from CS2 to CS4 and the one feature I use the most : Merge to HDR will not align large images using WinXP-64, yet it workes fine in CS2. Sound like an easy thing to fix? Well here is 5 months of BS from Adobe tech support, it would be comical if it wasnt so pathetic:
Have a similar story? add it here....
I was already walked through replacing that file over the phone, that is one of the many "solutions" that did not work. Check the link you just sent me, it goes to PAGE UNAVAILABLE. I did an Adobe search for the file you were having me replace my current one with....PHSPCS4_Cont_LS1 and it IS FOR THE WRONG OPERATING SYSTEM!!!!!!!!!! Its for a Mac, I stated over and over the problem is a conflict with my WinXP-64 and you tell me to replace the automate file with a Mac file?
YOU PEOPLE ARE ALL IDIOTS!
YOU HAVE DONE NOTHING BUT WASTE MY TIME.
SHAME ON ADOBE FOR OUTSOURCING! YOU THINK YOU ARE SAVING A BUCK BY OUTSOURCING BUT LET ME TELL YOU - YOU ARE ONLY LOOSING AND PISSING OFF YOUR CUSTOMERS.
Greedy Adobe Executives: you suck worse than your lame *** "tech" support!
Monday, February 22, 2010 6:57:01 PM PST
Dear Customer,
Thankyou for contacting Adobe Tech Support. This email is with regards
to your Case ID#181230176 wherein you are facing issue HDR in Photoshop
Application.
To begin with we apologize for the inconvenience and we do respect your
helpful approach. We at Adobe have worked on your case and found that
the information provided required more details to help simplify the
solution.
Keeping that in mind Adobe has tried reproducing the workflow once again
and found the following accurate solutions:
Note : The entire solution process explained would acquire step by step
troubleshooting.
Note : Non of the Adobe Application should be opened while
troubleshooting.
1. Download "PHSPCS4_Cont_LS1" file from
"https://www.adobe.com/cfusion/support/index.cfm?event=membership
<(>&<)>returnURL=%2Fcfusion%2Fsupport%2Findex.cfm%3Fevent%3Dportal%26loc%3Den_us<(>&<)>loc =en_us" on Computer Desktop.
Note : Need to login with your Adobe ID and Password as required and
after login Click on OPEN CASES and check for the above Case ID#. Click
that to enter the case and follow Attachment option and DOWNLOAD THE
FILE.
2. Once downloaded, need to run the file by double-clicking the file
name saved on Computer Desktop.
3. Once Adobe Photoshop CS4 Content dialog box opens up.
4. Just click "NEXT"
5. It will automatically extract the required folder and would save it
again on computer desktop named Adobe CS4.
6. Open the folder and need to enter "Photoshop Content" folder.
7. You will identify 3 folders including 3 .pdf files
8. Enter the ENGLISH folder and enter Goodies folder.
Note : Following steps would require more accuracy.
9. Once entered the Goodies folder, enter "Optional plug-ins" folder.
10. Once entered, after checking the OS bit detail enter either Plug-ins
32-bit or Plug-ins 64-bit.
11. Plug-ins 32-bit folder contains Automate, Extensions <(>&<)>
Filters.
12. Plug-ins 64-bit folder contains Automate<(>&<)> Filters.
13. Both folder contains AUTOMATE folder and within the folder you need
to look for "PhotomergeUI" file.
14. Your navigation path with now would like be as "C:\Documents and
Settings\user name\Desktop\Adobe CS4\Photoshop Content\English\
Goodies\Optional plug-ins\Plug-ins 32-bit\Automate"
15. Then open folder with the same path as "C:\Program
Files9(x86)\Adobe\Adobe Photoshop CS4\Plug-ins\Automate"
16. If any file named as "PhotomergeUI" present delete the same file
from the location.
17. After that visit the same path to enter "Adobe CS4" folder.
18. This time need to visit path as "C:\Documents and
Settings\hdhar\Desktop\Adobe CS4\Photoshop
Content\English\Goodies\Optional plug-ins\Plug-ins 64-bit\Automate"
19. Copy PhotomergeUI file and same it at path "C:\Program
Files9(x86)\Adobe\Adobe Photoshop CS4\Plug-ins\Automate".
Note : If required can also copy the reset plugins and follow the same
path.
20. Quit Photoshop and restart the application along with the entire OS.
21. Checkin for the issue.
I'm sure that this time the issue had been understood accurately with
your helpful support through email and the solution would provide the
required outcome as that's the only way the issue would resolve apart
from re-escalating your case issue back to Tier 2 (Higher Level Support
plus detailed information)
Incase for any futher help to perform the steps kindly reach Adobe at
1800-642-3623 with your Case ID#181230176 as real time troubleshooting
outcomes for accurate navigation.
Kindly accept our apology !!
Thankyou
Hirak Dhar
Adobe
Notes from Customer
Thursday, February 18, 2010 4:19:31 PM PST
I still have the same problem. The "align" option in HDR will not work with large files when using WinXP-64.
The "align" processing time grows exponentially as the pixel sizes get larger in the images. I did extensive testing and plotted the
results. My camera shoots 5616x3744, when using 5 or more of the these to create an HDR, (the minimum I would normally use) the "
align" time is an unworkable 25+minutes.
The whole reason I am calling this an usresolved problem is that when I use the exact same photos in MergeHDR in CS2 it would proces
s in about 1 min. If I use the same files in CS4 without the "align" function, it processes in less than 10 seconds.
So clearly the problem is in the code of the "align" function in "Merge to HDR". Somehow that code conflicts in WinXP-64.
I dont need to hear any other suggestions of how to fix this on my end (there have been a dozens so far - they have all been wrong)
I'm just going to ask the same question again: are you going to have a programmer find the problem in the code and re-write a fix f
or WinXP-64 so it can handle larger images? I believe during one of our phone conversations I was told "we will look into this and g
et back to you" That was 3 or 4 months ago!
If you are not going to bother, please, have the dignity to just say so!
Notes to Customer
Tuesday, February 16, 2010 11:49:30 AM PST
Hello
We have not heard from you in a while on this case and we would be
interested in knowing how things are going. If you are still struggling
with this, we are here to help you. Please send us any new information
on this case number so that we may continue to build on the progress we
have made so far.
If we don’t hear from you we will assume that your issue is resolved and
we will close this case. We will wait 3 days from this notice before
doing so. Remember that a case can be re-opened up to 14 days after
closure.
Please open a new case for every new issue you come across so that Adobe
Support Agents can give the proper time and focus to each individual
problem.
Thank you.
Adobe Customer Care
Notes to Customer
Wednesday, February 10, 2010 4:19:30 PM PST
Dear Customer,
With regards the to the previous email dont forget to delete the
existing files from the Automate folder and then need to paste the
copied files
Thankyou
Hirak Dhar
Adobe
Notes from Customer
Monday, December 21, 2009 2:01:51 PM PST
your last comment.....
"Thursday, December 17, 2009 3:43:26 PM PST
Dear Pete,
As per our telephonic conversation i had attached the file with the Case
now you need to download the file from the support portal."
makes no sense whatsoever! The pdf file I was requesting is actually on the installation DVD under "goodies" I followed the instruc
tions to install the "PhotomergeUI" which was supposed to fix the problem with "Merge to HDR" as per our last phone conversation.
It did not change anything.
Notes to Customer
Thursday, December 17, 2009 3:43:26 PM PST
Dear Pete,
As per our telephonic conversation i had attached the file with the Case
now you need to download the file from the support portal.
You can visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. Also, forums.adobe.com is a useful resource
for self-help.
Thanks <(>&<)> regards,
Gunjan Bhardwaj
Adobe Technical Support.
Notes from Customer
Wednesday, December 16, 2009 1:49:43 PM PST
I just recieved your call and was told you would send me the missing "Optional Plug-Ins ReadMe.pdf" file
Instead i was just sent a pdf which is nothing more than a copy of this page stating all of my past requsests?!?
Your previous emails say to follow the installation instructions carefully, yet they are not included in the download, and were not
sent in the last email. Dont send me a link to start this process over, obviously the pdf file is not included. Just email me the "O
ptional Plug-Ins ReadMe.pdf" file - dont zip it, just email the file!
Notes from Customer
Saturday, December 12, 2009 10:37:03 AM PST
Is there a reason I need to install Photomerge to fix the "merge to HDR" problem?
(your instructions: Note: Advise the customer to read
OptionalPluginsReadMe.pdf carefully and then install required Photomerge)
Notes from Customer
Saturday, December 12, 2009 10:29:02 AM PST
I downloaded the zip file and extracted the contents but there was no "read me" file included
Notes to Customer
Thursday, December 10, 2009 2:16:51 PM PST
Dear Pete,
Please download Photoshop CS4 Optional Plugins from folowing download
link.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4048
Note: Advise the customer to read OptionalPluginsReadMe.pdf carefully
and then install required Photomerge and other Output module's plugins
for 64bit machine(from Automate folder).
If in case you face any issue you can contact us at 800 642 3623
We are always here to assist you so please feel free to revert for any
assistance or clarification.
You can visit www.adobe.com/go/supportportal for any assistance
regarding Adobe products. Also, forums.adobe.com is a useful resource
for self-help.
Thanks <(>&<)> regards,
Gunjan Bhardwaj
Adobe Technical Support.
Notes from Customer
Tuesday, November 17, 2009 8:36:04 AM PST
still waiting, is anyone looking into this?
perhaps someone there could take the time to tell me whether this bug is being looked at or whether you plan to do nothing?
where are my other posts between this one and Nov 2?
Notes from Customer
Monday, November 2, 2009 8:20:33 PM PST
still open----- I'm waiting for an answer as to whether this bug will get fixed or not
I was told a week ago you would get back to me on this
Notes from Customer
Monday, October 19, 2009 4:19:10 PM PDT
another hour wait for tech support then the guy who answered went to get help and hung up on me!!!!
Notes from Customer
Monday, October 19, 2009 1:38:46 PM PDT
I am still missing the output module in Bridge and the Merge to hdr does not work with large images when using the "align images" op
tion

That's nothing!
An engineer and I contacted Adobe technical support by phone to ensure the PC I was having custom built was configured to its optimum. They advised XP64 as the best operating environment. After that discussion we had to completely revise procurement, etc to get the bits and compatible XP64 compatible software, putting the build project back a few weeks as well, Imagine how I laughed when I found out on one of these forums that XP64 is the worst choice and totally unsupported by CS4!
I have written to Shantanu Narayen, Adobe CEO and didn't even get an acknowledgement I raised this last week on the Adobe stand at BVE and was told they'd get someone to contact me asap but guess what, niet...! To be fair there has been one Adobe executive that recognises the problem and the damage poor customer support is causing the company; he has been as helpful as he can. Unfortunately, it seems the overall Adobe culture at the top is "get the money and run". If your problem goes beyond what's already on their web pages, tough luck!
Regards,
Graham

Adobe's Tech Support is AWFUL!!!!!!! 5 days and no solution!!!! Please help!!!! crashing!

I this issue can be address be addressed....
I am completely disappointed, frustrated and angry!! I have spent over 9 hours on the phone with tech support - in India. This would not be a problem, but it seems these techs at the call center don't really know anything about Adobe products. And..... they speak very poor english. I even had one agent put me on hold for 45 minutes!!! It was at that time I realized what a sucker I was for waiting that long and hung up.   They don't document the cases that well, because I've called at least 30 times. Each time I get asked what the problem is, after I've given them my case number. At a certain point, and as much as we designers pay for these products, I just want to speak with someone who can help and communicate well with me.   Sorry for the rant, but it's ridiculous.
I recently upgraded my Creative Suite master collection to CS6 Creative Cloud Master Collection. Here are my system specs:
3.06 Ghz Core 2 Duo
6 GB RAM
OS- (currently) 10.7.4
CS6 Creative Cloud worked great with Mac OS 10.6 - no issues. However, like an idiot, I upgraded to Mac Os x 10.7.4.   Immediately - all Adobe products would work until I saved a project a second time. So here's the scenario no matter what product I use:
1. Open application (photoshop, illustrator, indesign, premiere, etc...)
2. begin using application - no prob just yet.
3. Save / Save As project. saves fine.
4. Work some more - fine
5. Save Project - application crashes / spins, application not responding (gets to 83% and crashes / spins everytime).   However, do a Save As - different project name, no crash!
6. Upon Saving a second time and application becoming un-responsive, I will try to Force Quit from finder. This causes my entire system to become un responsive. Only solution is to shut off the computer.
So Far I have done the following-
1. reinstalled all applications
2. Manually removed all applications and associated files - caches, prefs, etc.   / re-installed. Doesn't work
3. Created another user and tried applications with same results.
4. Tried the Root User
5. Reinstalled yet again.
6. Checked for bad fonts. no avail.
Cany anyone please help! I'm missing deadlines as it's been a five day issue!!!!!

I thank you all for taking the time to respond. Your help and input is greatly appreciated.
David_B — to answer your questions.
-The problem has happened with all items in the suite, but mainly with illustrator, photoshop and indesign
-I was previously using CS4 before my upgrade. But again, CS6 was working fine with OS 10.6.8
-Project freezes are occuring with both old projects and new ones.
-Earlier version, CS4 has since been uninstalled as tech support had me manually uninstall all softwares.
- The computer is on a simple network. We tend to work from a file server, however, the issue also occurs when saving to desktop or primary drive.
-When I save second time, and software freezes, I am saving to same location, trying to over-write the file.
Manish-Sharma—
I've tried both. Saving the files to desktop, my user document folder, and our file server.
It also appears, that the article you linked is something I have not tried. I will give this a try today. Thanks!
Gavante—
Thanks for trying to help calm me down.
Please don't misunderstand. You are correct, the people I've spoken to have all been very nice. They're just doing their jobs.
However, I have asked several times to recieve elevated help. The last phone call I was on yesterday, prior to writing this lasted an hour +. I spoke to 5 different individuals, all who continued to pass me on to someone of equal support level. By this time I was very frustrated. The last individual made a concerted effort to let me speak to the senior level support. He assured me I would definitely recieve a call back in 10 to 15 minutes from a senior level support agent.
That was yesterday at 2pm. I have yet to receive a call.
It's also not an issue of me being able to understand the agents accents.   Quite the opposite.... It is they who have trouble understanding me, making swift communication very difficult. Which, as you can imagine, to a consumer trying to get an issue resolved is frustrating.

G580 WIFI SUCKS/ TECH SUPPORT EVEN WORSE

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