Mstsc.exe crashes after connecting to server 2008

Hi at all
We got a Problem with a Windows 8.1 Client, if we connect to a windows server 2008, mstsc.exe crashes:
Name der fehlerhaften Anwendung:
mstsc.exe, Version: 6.3.9600.16384, Zeitstempel: 0x5215e2b5
Name des fehlerhaften Moduls:
DUI70.dll, Version: 6.3.9600.17031, Zeitstempel: 0x53086a1c
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000000277d
ID des fehlerhaften Prozesses: 0x238
Startzeit der fehlerhaften Anwendung: 0x01cfe2341b86ceba
Pfad der fehlerhaften Anwendung: C:\Windows\system32\mstsc.exe
Pfad des fehlerhaften Moduls: C:\Windows\system32\DUI70.dll
Berichtskennung: 5a1aa523-4e27-11e4-8267-2c4138a7d63a
Vollständiger Name des fehlerhaften Pakets:
Connecting to a MS Server 2003 works fine, the problem only occured while connecting a MS Server 2008
I also created a dmp-file mstsc.dmp but i cannot open it for some reason :(
(can anyone tell me which settings i have to apply to open it with windbg? i inserted SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols @ "Symbol File Path" any other parameters missing? [first time using windbg ;)])
We already tried to resolve the problem with other measures like reinstall graphics driver, deactivate sound & printer mapping in the mstsc-options, deactivate the grpahiccard etc..
Thanks for your help!

Hi,
According to your description, we could try to fix that user profile for test:
Create a new user account and transfer the profile data.
Please follow the steps below to do that:
1. Open the Windows Explorer.
2. Click on View tab and Click on Options at the top right corner.
3. Click the View tab, and then click Show hidden files, folders, and drives.
4. Uncheck the box which states Hide protected operating system files.
5. Click Yes to confirm, and then click OK.
6. Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old Username is the name of the profile you want to copy files from.
7. Select all of the files and folders in this folder, except the following files:
•Ntuser.dat
•Ntuser.dat.log
•Ntuser.ini
8. Right click and Select Copy.
9. Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New Username is the name of the new user profile you created.
10. Right click inside the folder and select Paste.
11. Restart your PC and check if you are able to log in to default profile.
Karen Hu
TechNet Community Support

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