Mtn lion and Apple ID problem

I finally succumed and uploaded Mtn lion and could kick myself where the sun don't shine.
My prpblem is: I cannot open this forum, my apps account and my apps update cos they need a login (this is my girl's username). I have two email addresses and tried through both of them to connect via the login, using my Apple ID (my e address), I have changed the password, with Apple sending successfull reset info to my E adress multiple times. I would then go back to login and be asked to place my user name only and then, be told it is taken (of course it it is I've had it since 2003). Or I would be notified that "An account utilizing this email address already exists", once again, (of course it it is I've had it since 2003). I decided to go over the Grand central Apple store to get some help, huh what a waste of time that was, the guy there told me it is not a situation they can deal with and I have to call in. That's the first time I've heard that one, usually the people in the stores are are real knowledgable and extremely helpful.
Anyway this has been a day and a half of wasted time. If there is anyone out there that can help or, direct me to someone who can, I would be extremely grateful
Tks Gary

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