Multiple Attendants on UC320W

looking to see if there is any way to setup multiple attendants for incomming calls. I woud like to have one incomming line to go to one menu system and another line got to another menu with different greetings and options. I do not believe the system is capable but reaching out for possible ideas.

End-of-life has been announced for UC500.
http://www.cisco.com/en/US/partner/products/ps7287/prod_eol_notices_list.html
To deploy more advanced features, consider Cisco BE6000:
www.cisco.com/go/be6000

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  • Daily Shift Premium

    Hi Experts,
    We are working on ECC 6.0 and currently implementing negative Time management solution.
    There is a requirement to calculate premium hours for individual work days. There are 4 daily work schedules which have individual premiums attached to them such as  days at 0%, lates at 20%, earlies at 15% and nights at 33%. I would need to calculate the premium hours automatically for each of the DWS in Time Evaluation only.
    For ex if I am on a night DWS which is at 33% premium and work for 10 hrs, I would need to calculate total hours as 10 + 33% of 10 =13.33 hrs.
    I would like to know if there is any solution to it.
    Thank you very much
    Madhan

    Hi,<br>
    It is not complex!! There are multiple option, but I will discuss 2 of them (using IT2010) here:
    #1: Multiple Attendance Type:
    Use different attendance types for each DWS to record diff actual hours worked. For example, Att/Abs type:  DAY , LATE, ERLY, NGHT.
    Create one premium number (P1) and 3 premium ids(1,2,3) with percentage like 0.20,0.15, 0.33.
    Use IMG node :
    >Personnel Administration
    >>Payroll Data
    >>>Employee Remuneration Information
    >>>>Group personnel subareas for premiums
    >>>>Determine premiums
    Or table: v_t510p
    In XT00 Schema , you can find XALP. Copy your  schema XALP to create ZALP.
    Copy PCR XALQ to ZALQ and add the below line for your PSG of premium:
    ZALQ****P1        TABLE 510PRTEBBETRGADDWT *    
    In schema XALP, modify where ever you call - GCYGXALQ to GCYGZALQ.
    Whenever use enters time in CATS, they have to select the respective premium code
    #2 Use one attendance Type
    Use the current att type.
    Create one premium number (P1) and 3 premium ids(1,2,3) with percentage like 0.20,0.15, 0.33.
    In XT00 Schema , you can find XALP. Copy your  schema XALP to create ZALP.
    Copy PCR XALQ to ZALQ and add the below line for your PSG of premium:
    ZALQ****P1        TABLE 510PRTEBBETRGADDWT *    
    In schema XALP, modify where ever you call - GCYGXALQ to GCYGZALQ.
    Whenever use enters time in CATS, they have to select the respective premium code
    _Note: In SAP Att/Abs type are not linked to shift premiums.
    Note: No premium code required for regular rate_
    If you want to control it, then you have to use the HR  info type user exit. Where you have give the logic to ABAPer to program. If you use option 1 , then in user exit update premium id and number based on att/abs type entered in IT2010.
    If you use option 2, the user exit has to default premium  id and number based on IT0007's WSR/DWS.
    Request you to provide rgt fdbk and let me know if you need further help.
    Good luck<br><br>
    Thanks,
    Amosha
    <br><br>"Known is a drop & unknown is an OCEAN!"

  • Looking for way to arrange data to allow locking

    Okay, I know Numbers won't let you protect just some cells in a table (I consider this a foolish weakness - who wants to make it easy to screw up a formula?). I've seen options to cover the formulas cells with text boxes or shapes that you can see through and lock them. But that doesn't let you really prevent screwing things up - you can just use the cursor keys to move to the formula cells under the text or shapes.
    So, unless I missed something, it seems the only other option is to somehow organize things so any data entry stuff is on tables with no formulas and formulas are on tables where you would do no data entry.
    This would seem to complicate things quite a bit in my case.
    Right now I have a table with attendance information - almost all data entry (names, class, codes for daily attendance). There are 8 columns with formulas though. Seven are kept hidden so not a problem. The other give an overall grade score based on their attendance and that needs to be seen.
    A second table is for giving test scores. The names are put in by formula referencing the first table. Need to be able to see the names in line with grade entry! And it ends with the average for those tests so that is a formula too, just as the names are.
    A third table is just like the second - just a different grade category.
    Then there is a summary table which pulls in the averages, lets me enter extra credit, and gives the average.
    Those are the ones that matter (the other has lookup tables so not an issue). So, all four tables have both data and formulas. Even if I put the averages for each test/attendance area only on the Summary sheet, I still have the two test tables with data and formulas.
    It doesn't seem like a good idea to type in names for each table so that is one problem.
    But if I didn't put the names on the tables for grades at all, I'd still need names listed someplace which lined up with the grade rows. I could do that, but then, every time I needed to add a student, I'd have to separately add or insert a row in the separate name tables for each grade table.
    I don't know if there is any better approach in how I organize my data what would avoid both problems.
    That was probably about as clear as mud!

    This exercise can be frustrating, but in some ways it is fun. I got pretty proficient with Excel. My stuff was never pretty, but it was functional and pretty complicated in the formulas.
    But years ago I pretty much solved all my needs and, frankly, have forgotten much of what I did, especially with visual basic stuff I used. So, I'm enjoying getting into the challenge again with Numbers. I'm determined to replace everything I have in Excel if it is remotely possible. This is the biggest, most complicated one.
    I may be able to eliminate calculated cells in data tables, though whether I'll be happy with it, I'm not sure yet.
    All my data and calculations in Excel are on one big sheet - each part in sections (Attendance codes/how many of each/attendance score, Test area 1/Average, Test area 2/Average, etc, and finally a summary section showing the averages for each section all together, the final percent average, a column showing the numbers our school computer wants them entered as (97-100 = an A+ but is entered at school as a "12" (F would be zero), and one more column that converts it to a letter grade for my own benefit.
    Other tables used for reference, such as what attendance codes are worth and what weighting I used for each are in other worksheets I just go to by selecting their tab.
    Anyway, I was thinking about using a big table in Numbers too (my present version breaks everything into separate tables). This big table would have the names and one or two other things in a column header. There would be NO formulas in it - just the data. Then, I'd create tables like I have now which simply reproduce the same things as in the main table, probably in a different sheet though). Essentially it would ALL formulas. For example, it would duplicate all the attendance stuff, via formulas, and simply add the additional columns to count how many of each code and the score each student gets in attendance.
    Then another table for the first test area, another for the second. Again, same info as on the main sheet, but filled in by formula and adds a column to each of these tables to give the final adverage in each category.
    Finally, a summary table which is also all formulas, bringing in each of the averages and calculating a final average. It would access a lookup table for weighting the grades (the attendance calculations would do the same to determine how many points to subtract from 100 for each negative mark).
    With this kind of setup, the big sheet/table would not be locked but have no formulas. The other tables would contain nothing but formulas and thus be locked.
    But the hard stuff is in the details. Consider:
    1. When entering any grade, it is always nice to immediately see the effect it has on the average in that category (or the final average though I don't do both in Excel). With one big sheet in Numbers with no formulas, I won't see that.
    2. Similar to the above problem, I always have an extra credit column which simply adds whatever points I enter to whatever the grade would have been. I particularly like to see the results of that immediately.
    3. Printing situations. This is hard to explain because we all have different preferences. I don't take the computer to school - no time to enter data during class - so I take a printout to inform me and to let me enter anything that may happen that day or even over several days until I put it in the computer and do a new printout.
    My most common printout shows what grade the student is in, their name (both in frozen columns so they show up in any printout), their attendance score, enough columns in the next grade area to show all scores to date (I hide "extras"), the average for that section, same for the next grade area and if I have another grade area, the same for that. Lastly, their bonus points and average. Other columns are hidden.
    Clearly not ideal - hiding columns differently and the grading period progresses for example or unhiding temporarily to see things I only need to see occasionally.
    4. A big one is when I have to insert or add a student. With one big sheet and nothing else, I insert a row, copy and paste the formulas in one shot (actually do all this via visual basic), and type the student's basic info. But with all these tables in Numbers, it seems I'd have to insert in each one and copy/paste in each one. Kind of a pain and multiple chances to screw it up!
    Oh, the other tables would NOT have column headers since I can't access such columns in mail merge. They would have that info in regular columns from the main table so mail merge would access the names in those.
    I would start my design with the premise that the student names will be entered only once, in a table that will remain locked except when the roster is being edited. Editing and sorting the roster table will automatically adjust names wherever referenced. <</div>
    Not sure I follow all that. I understand the separate table, though I don't know if that is necessary (see my idea above), but the last part interests me. Just need to see how it would work with my present (or future!) approaches.
    Hopefully this will be useful to others. I've seen plenty of gradebooks over the years, but only some professional ones have handled attendance very well and almost never letting a person use multiple attendance codes in the same cell or let you use the codes you want (letting upper and lower case be counted separately). This lets teachers work they way they are used to - such as "A" being an exexcused absence and "a" being excused.
    I'll send it to anyone who wants it or is there a way to upload it here when done?
    Once done, maybe other users will come up with improvements.

  • WBS restriction/assignment for time recording in CATS

    Hi,
    How will priority field values contribute to WBS restriction/assignment?
    in cats
    pls advice
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    Hi,
    Do you need update same attendance type or multiple attendance type? in case of multiple attendance types first you need to change time constraint class for attendances. Or in case of same attendance type the distribute the no of hours various projects with same attendance type.
    Do you need timings also along with no. of hours? then you need to provide "in time" and "out time" facility also in Profile.

  • UC320W - Auto Attendant "Please Continue to Hold"

    I've been searching all of the posts but can't come to a clear understanding on this.  Is there a way for the Auto attendant to go through and have options like "Press 1 for Sales, Press 2 to leave a message or Press 3 to continue to hold"
    It is a deal breaker for my customer if the customer cannot put themselves on hold.
    Thank you for your help.

    Hi Jason,
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    Best regards,
    Wendy Yang

  • I need a multiple message voice mail app for Iphone 4S that also provides an auto-attendant, e.g the caller can dial 1 for one of business's or 2 for the other. Each of these options will need to have a different voice mail greeting. Help please?

    I need a multiple message voice mail app for Iphone 4S that also provides an auto-attendant, e.g the caller can dial 1 for one of business's or 2 for the other. Each of these options will need to have a different voice mail greeting. Help please?

    There are no alternative voicemail apps - the core functionality of the phone can not be replaced.
    You'll have to look for an external service, that can then forward calls for each caller onto the correct phone.
    At our business we use Voipfone.co.uk which allows multiple phone lines to come into one VOIP account.

  • Multiple Auto Attendants

    We have two companies on the sam CME/CUE system. Is there a way to setup two Auto Attendants and have a single button push to turn on night server for each auto attendant.
    We have one person who answers the phones for both companies during the day, but after hours we turn on the auto attendant with a night service button. This works fine for the single company, but now that we are starting to recieve calls for the second company after hourse... we'd like to take advantage of a second Auto Attendant with that night service.

    Hi Darren,
    This is supported :)
    Cisco CME 3.2.1 and later versions support the creation of multiple AA services that feed into a single call-queue service that manages up to ten ephone hunt groups (individual call queues). Each of the AAs can be set up to use different options or to reach different hunt groups, and AAs can also share hunt groups. For instance, you can have three AAs that each use three hunt groups, or you can have five AAs that share some of the ten hunt groups, or ten AAs that each use one hunt group. This flexibility allows companies to create different automatic-attendant treatment for different classes of callers.
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    http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/40bacd.html
    Hope this helps!
    Rob

  • Multiple Schedules and Auto Attendant in UC560

    Dear all,
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    Hi Tiziana,
    Sorry, I should have been more specific. What you have there is the built in script editor express. You can download the standalone CUE script editor here:
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  • Exchange 2013 Auto Attendant fails when using multiple languages

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    Child - Swedish Auto Attendant (82)
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    Hi All,
    After installing CU1 for Exchange 2013 this behaviour changed a little bit. Instead of getting total freeze of the system I get an error message instead saying "System Error Occured" and then a hangup.
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    Also when the error occurs I get the following in the Event Log:
    The VoIP platform encountered an exception Microsoft.Exchange.UM.UMCommon.UMGrayException: A non-fatal exception occurred. For details, please see the inner exception. ---> System.InvalidOperationException: The language for the grammar does not match
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       at Microsoft.Speech.Recognition.FileGrammarContent.Load(SapiGrammar sapiGrammar, Boolean enabled, Single weight, Int32 priority)
       at Microsoft.Speech.Recognition.GrammarContent.Load(SapiGrammar sapiGrammar)
       at Microsoft.Speech.Recognition.Grammar.Load(SapiGrammar sapiGrammar, IRecognizerInternal recognizer)
       at Microsoft.Speech.Recognition.RecognizerBase.LoadGrammarIntoSapi(Grammar grammar)
       at Microsoft.Speech.Recognition.RecognizerBase.LoadGrammar(Grammar grammar)
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.PlayPromptsAndRecoSpeechSessionState.LoadGrammar(UMGrammar grammar)
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.PlayPromptsAndRecoSpeechSessionState.LoadGrammars()
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       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.HeavyBlockingOperationSessionState.CompleteFinalAsyncCallback()
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.SessionState.CompleteNonTeardownState()
       at Microsoft.Exchange.UM.UcmaPlatform.UcmaCallSession.<>c__DisplayClassf.<CatchAndFireOnError>b__b()
       at Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate)
       --- End of inner exception stack trace ---
       at Microsoft.Exchange.UM.UMCommon.ExceptionHandling.ExceptionCatcher(Object exception)
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    platform during an event-based asynchronous operation submitted by the server. The server will attempt to recover from this exception. If this warning occurs frequently, contact Microsoft Product Support.
    Anyone with ideas that can help me forward?
    //Ase

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    Hello All,
    I am wondering if it is possible to have a single event exist in multiple calenders with iCal. This is my situation:
    I use a Mac Mini with 10.5.8, MobileMe, and an iPod Touch. In iCal I have some Calenders that I have created (work, personal, parties, etc.), and some subscriptions, (last.fm attending and recommendations, facebook) and a google calender that is shared with my co-workers and one that is shared with some of my friends that we use for coordinating parties, hanging out on weekends, going to shows.
    Right now, let's say a show comes down from last.fm and I want it to show up in the calender shared with my friends. Right now I have to copy paste the event from one calenders to the other. Friends that subscribe to the calender see the event just fine, but I now have two events that are exactly identical except the calendar they are part of. If this happens to be a local band and they post the show to facebook ( or any other cal really) I end up with an additional event.
    I had a semi-solution for a while that by subscribing to all of the non local calenders thru google calender I could read/write the event, and for example change the calender from 'last.fm' to 'shared with all my friends' However it seems that that was some kind of glitch as it has stopped working for events created less then about two weeks ago.
    All of the solutions that I have been able to find suggest using 'invitations, however, even with my all apple environment (OSX, ipod, MobileMe) I simply cannot get invitations to work with in my own system or friends also using apple products. and its about a 50/50 split between people useing Apple stuff or Android, or Windows. Additionally, the reason that this shared calender was set up in the first place is because some people simply do not respond or make note of invitations/emails but are EXTREMELY happy when the events just show up.
    What I would like, is to be able to have for example the event 'Dinner party on sunday' to exist in two or more calenders at once, with out the event being duplicated. I am open to any solution to getting this system working. I would prefer a solution using ical/mobileme as thats what I have, but am open to google calender, or really anything that will make it work.
    Also I have Access to a computer with Leopard Server and have been playing with the calender server but mostly have just succeeded in repeatedly breaking the service when trying to do most anything besides turning it on so I am open to an iCal Server solution as well, but that seems to be a little beyond my knowledge.

    @Ravi Kumar.R
    Am new to SDN, I never expected such a quick response.
    Thank U dude...

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