Multiple exchange e-mail accounts in outlook 2013

Hello. I'm trying to set-up two exchange e-mail accounts in outlook 2013 (Exchange server is synchronized with Active Directory).
Once I add second account and restart outlook I get password prompt from each of the accounts. And it keeps prompting all the time and one of the accounts do not work. Could you please assist me on how to set-up those multiple exchange e-mail accounts correctly

Setup the second Exchange account in one profile would always keep prompting usernam/password. This is limitation of Outlook profile.
To work around this, I recommand that you may use the tool as below:
http://www.codetwo.com/freeware/autologon/
Note:
This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
completely understand the risk before retrieving any software from the Internet.

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"The Connection to Microsoft Exchange is unavailable" when adding second Exchange account to Outlook 2013

I have a problem that I've found to be typical, just haven't found anything that describes my exact problem.
I'm having trouble adding a second Exchange 2010 server account to Outlook 2013 in one of the computers of the domain. Outlook 2013 will complain with "The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete
this action".
I've Googled and found many threads with the same error... however most of those seem to be either a problem with the server, or the Global Catalog in Active Directory, or the "connection method" (I've tried all found solutions to no avail).
This is not the case, since the first account is added with absolutely no problem. It can send and receive and I can delete the outlook profile and recreate it and it'll give no problems. I have this problem only when adding a second account.
This is a fresh Windows 8.1 install with an up-to-date Outlook 2013. I have other computers in the same domain and network, with the same setup (Win 8.1 + Outlook 2013) configured with two exchange accounts with no problem.
There are no connectivity problems, I can access that same account through OWA and in other computers on the network... the Global Catalog seems to be fine (shows two active DCs, which is correct).
I've tried deleting and recreating the outlook profiles, repairing the outlook installation, even deleting all outlook files in AppData and letting it recreate them, with no success.
Any hints of what could be going on?
Before I speak, I have something important to say.

Hi Javier,
Thank you for the update.
I have tested on my lab and get following result.
Lab: Exchange 2010, CAS Array (CAS01+CAS02), MBX01, DC
Type Server Field
Check name result
Changed Server Field
CAS01.domain.com
Yes
CASArray.domain.com
CASArray.domain.com
Yes
CASArray.domain.com
DC.domain.com
Yes
CASArray.domain.com
MBX01.domain.com
No
"The Connection to Microsoft Exchange is unavailable"
Based on my knowledge, the reason why inputing DC FQDN in the Server Field fixes this issue is that Outlook performs AD Lookup and finds the account configuration from AD, then back the CAS Array FQDN in the Server Field instead of DC FQDN.
Exchange 2010 is different from Exchange 2013, if you are using Exchange 2013, we need to input MailboxServerGUID.domain.com into Server Field.
If there is anything I’ve misunderstood, please don’t hesitate to let me know.
Thanks,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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I can't create an email account in Outlook 2013 for my exchange server

Have tried many things on this issue.
I have a new tablet PC running Windows 8. I am able to connect to my Exchange Server account using Windows 8 Mail, no problem but when I have tried to set up an account for Outlook 2013 to connect to the same Exchange Server using exactly the same login
information I cannot get it to connect. I simply get the message that the Exchange Server is unavailable.
I've been able to connect a variety of other devices to the same Exchange Server account without any problem - iPhones, Windows Phone, iPads, etc, etc all without problem. It's just this device and Outlook 2013 seems to be the issue. From checking various
forums seems this is not an isolated issue but I've not been able to find a useful solution so far. Have deleted the user profiles and .ost files, switched off caching etc, all to no avail.
One key difference between the account information required by Windows Mail and Outlook is that in the Windows Mail system I am prompted to enter my domain information. I know this is critical from the information provided to me by our network administration
team but there is nowhere in the Outlook account setup process where I can enter my domain info.
Closest I've been able to get to success is to use the manual account creation process and select the Exchange ActiveSync option - this gets me to the point where I'm prompted for my username and password info but it fails at this step because I am connected
to a local domain (the domain account for the PC) and my user name and password are not accepted. There is nowhere in this login process that I can find where I can enter the correct domain info.
Any ideas on a solution would be very much appreciated - I use Outlook extensively in my work and whilst the Windows 8 Mail system is good, it doesn't have the level of functionality I need.
Many thanks
Wayne.

Have managed to solve this with your help Martina regarding using the domain\username combination.
Here's the solution in detail in case anyone else is having similar problems.
From control panels - select the User Accounts and Family Safety item, then the Mail (Microsoft Outlook 2013) item and then the Email Accounts option.
Select the Email tab and click 'New... button to create a new email account
Choose the standard Email account option in the following form. (Not the 'Manual' option'
Enter your Exchange account details - no alterations necessary here. just your standard details.
As the account verification proceeds you are prompted to again enter your username and password details. In this form, instead of using the top option with your username already populated, click the lower 'Other user' option and enter your domain\username
details. This changes the domain. Enter your password as usual.
I was prompted to do this twice - same each time. Enter domain\username in the username field and usual password
Account is then created.
Open Outlook to complete the process and synchronise data with Exchange.
Hope this is helpful to others - again, many thanks for your assistance Martina.
Wayne.

Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15
And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16
I am doing the steps below:
1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16
2-entering the account name: [email protected]
3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"
4-type the exchange CAS Server URL, https://192.168.1.16
5-Check the "Connect using SSL Only"
6-Authentication Settings: "NTLM Authentication", and pressing Apply
7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply
9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my
username and password in the small window and I still got the same result.
I cannot verify the account name and I cannot complete the process.
I appreciate you kind assistance.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

Can' add Exchange account to Outlook 2013

Hi,
We have an Exchange 2013 server which as far as I know is fully working - Outlook clients on the domain connect fine, OWA works fine and mobile devices work fine.
However I have a problem when trying to add an Exchange account to Outlook 2013 when this computer is on another domain (separate network, separate domain, separate company).
I assume Outlook is searching for an Exchange server which isn't there but how can I get around this?
Thanks

Hi,
Please try to alter the authentication method on the relevant CAS servers to Basic and test the issue. For details:
http://technet.microsoft.com/en-us/library/bb124503%28v=exchg.141%29.aspx
Thanks,
Rebecca Tu
TechNet Community Support

Transfer mail accounts from Outlook 2003 to Outlook 2013

Hello friends!
We changing computers in the office
and I would appreciate some help.
We are moving from Windows XP and
Outlook 2003 to
Windows 8.1 and
Outlook 2013.
That we can transfer mails with
pst-files I know,
but does anyone have a solution how to transfer
our e-mail accounts.
Each computer has 7 accounts linked
to it and I'd rather not do it manually.
Is there any solution?
Many thanks for your help!
Kind regards:
Johannes, Sweden

Hello friend, please read this thread:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/migrating-e-mail-account-from-outlook-2003-to-2013/e98d7a3b-2b1a-43b1-b2aa-3aeff173292d?msgId=272189da-d6a1-4062-bcb7-e1a321b402e9
I would say it's not a stable way since the profile may easily get corrupted, so some people think it's not possible to complete the migration.
Use Auto account setup and let Outlook 2013 set the accounts up for you.
older versions:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\
Outlook 2013 profiles:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles
The steps at
Moving outlook to a new computer apply to both Outlook 2010 and 2013.

Removing an account in Outlook 2013

Hello, If I remove an account in outlook 2013 will the email folders that I created under that account also be removed? I do not want them deleted!
Thanks!

It depends on the account - IMAP, Outlook.com, and Exchange accounts are server storage and removing the account will remove the data file. POP3 accounts are stored in the pst file and removing the account won't remove the pst from your profile.
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Exchange 2007 mail account sync with Mail 4.0 does not happen

I am setting up my work exchange 2007 mail account in Mail 4.4. The total size of mail box is ~ 200MB. Folders smaller than 10MB have synced properly and I can see the mails in these folders inside Mail.
However, none of the mails inside folders >10MB are visible in Mail. Activity window in Mail does not indicate that a sync is going on. But I can see that Mail has correctly calculated the folder sizes on server and no. of messages on server (for every folder) in Account Info.
I have waited close to 5hrs hoping that it is probably a slow first time sync, but I am not closer to seeing the mails in Mail.
Any leads to solving this would help.
Thanks

I was having this problem as well with a different host's email account. I was able to get IMAP as an option by holding down the Option key. But then was unable to connect to the server to send/receive mail. Turning off SSL in two places worked:
- Uncheck SSL from the SMTP server settings (click on the SMTP server name & select "Edit SMTP Server List to get to this setting); and
- From the Advanced Options Tab. Also, in Advanced Options, you may need to change the port to 143 (it may be defaulted to 993 since SSL is the default.)

Unable to sync mail accounts to Outlook because email accounts are in use by iPhone. How to close mail account settings on iPhone.

unable to sync mail accounts to Outlook because email accounts are in use by iPhone. How to close mail account settings on iPhone.

I've rec'd a few errors related to syncing Mail, but none have had this specific wording. If you haven't already, try quitting Mail before syncing. Also, make sure that you're not in your Settings areas on the iPhone before syncing. Hope this helps!
/Jim

Exchange E-mail account is syncing with inbox on computer.

I am a new iphone user. On my blackberry I was able to get my e-mail then decide if I wanted to delete it both on my handheld and inbox. On the iphone if I delete it on the phone then it deletes it from my inbox which means I have to leave a bunch of messages on my phone. How do I set it up where they don't sync?
Thanks!

Melanie2448 wrote:
Do I not have that option with the Iphone? When I setup my exchange e-mail account it doesn't give me the option to set it up as a POP.
As I understand it, it's not possible to set up an Exchange email account as POP. It's Exchange. Blackberry runs all email through it's own servers and things work rather differently. Part of the point of Exchange (and IMAP) is to keep things in sync across devices. So, it's working as it's supposed to. A work around would be to set up another folder so that you could move email out of your Inbox instead of deleting it. Then, you could delete it at your leisure from your computer.

Cannot setup mail account in Outlook 2007

I cannot setup my @me.com mail account on outlook. I have tried the various settings, including imap.mail.me.com variations, changing the ports, etc. Once I have setup my account, I am continuously asked by Outlook for my username and password. When I try to click on the @me.com folder, outlook crashes. Strangely, iCloud seems to be able to sync my contacts without this mail account setup (!?), so I do have the iCloud folder.
Any help would be appreciated, as I am trying to sync my Vista laptop, iPad1, and IPhone3GS.

captgadget wrote:
You know, I have an old e-mac running 10.4.11 and it runs mail just fine. Then I get to Leopard, enter the same info and it won't send or receive mail. I just tried to send an e-mail and here's the message i get: cannot send the message using gpcom.net
"gpcom.net" doesn't sound like the name of a mail server. Those often have names like "pop.gpcom.net" or "smtp.gpcom.net". What server names do the instructions of your mail service tell you to use? Are you trying to use a POP3 or IMAP service?
no login required
That's uncommon, at least for reading of e-mail.

Unable to configure multiple Exchange accounts in Outlook 2013

This is a complicated issue so I will try to describe it the best I can.
I have a client with two SBS servers for two different organizations in two different locations. Each server handles completely different domains. Let's call them A and B.
The issue is this...using Outlook 2010 or 2013 on clients at location B, I can configure Outlook for the users mailbox on server B just fine. Some of the users at location B also have mailboxes on server A. When I add a 2nd Exchange account for
the users mailbox on server A, things get weird.
Sometimes, when I start Outlook after adding the 2nd Exchange account, Outlook will show only one mailbox, but it is incorrect. The top level will show it is a mailbox on server B, but it contains email from server A. When this happens, email
actually transfers from one mailbox to the other. I have to close Outlook quickly before things get out of hand. About a year ago, I determined that if the user has the same username and password for their mailbox on server A and server B, this would
cause the problem. So I changed the users' username on server B and it seemed to work with Outlook 2010.
Now, a year later, we have a new user with Outlook 2013 with a mailbox on server A and server B, who works in location B. I setup Outlook 2013 with mailbox B and it's fine. I add a 2nd Exchange account for mailbox A to their Outlook Profile,
and when I launch Outlook, it shows both. BUT, the mailbox A has nothing in it, and the status shows "This folder has not yet updated. CONNECTED". Mailbox B shows "All folders up to date. Connected to Microsoft Exchange".
Also, existing email from mailbox A starts showing up in mailbox B. If I go into mail account settings, I get the "Outlook is using temporary mailbox" dialog, meaning something has moved. If I look at the two accounts, both look
to be using the same OST file, even though under data files, there are two OST files, one for each mailbox account. If I delete the 2nd Exchange account (A), Outlook works again for the single mailbox on server B.
I've tried configuring the accounts without cached mode, but that doesn't work either. Mailbox B had a delegate account (Full access permissions) to another account on server B, but I have tried removing that also, but no change.
I cannot figure out why I cannot have two Exchange accounts, one from each server (A and B) in Outlook 2013/2010 at the same time.
HELP!
Thank for any ideas. I hope I haven't made this too confusing. One last thing...when I add the 2nd Exchange mailbox, I authenticate with the username on server A with domain\username and their password. The authentication seems to be accepted
fine and without error. I have also tried configuring the 2nd account using "automatic" instead of configuring manually. Same problem.

OK, I have done some more testing as you suggested. I created yet another new profile with just mailbox A. When I start Outlook, I see the users mailbox, plus a mailbox that the user has been given Full Permissions to (a delegate?). There
is one more mailbox that this user has full permissions to, but it did not auto-add itself, so I added the mailbox through the account properties. Now, all three mailboxes at location A are in Outlook (users mailbox and 2 delegate mailboxes). In
Outlook, on the left, has at the top the users main mailbox, and then below it are two other "branches" for the delegate mailboxes. I did NOT use cached exchange mode, btw.
I quit Outlook and edited the profile, adding another exchange account for the users mailbox at location B. I did a "check-name" and authenticated OK.
I launched Outlook, and the same (wrong) thing happens. On the left pane of Outlook, at the top, it shows it is the users mailbox at location B (the main branch says Mailbox name -- location B), but all the folders and content are from mailbox at location
A. Outlook has mixed it up, and it is at this point that email starts moving between mailboxes, so I quit Outlook quickly. It did show the two delegate mailboxes from location A, but there were just three "branches", and nowhere is there
the real mailbox B.
Can it have anything to do with the fact that these accounts have delegates (or are given full manage permissions to other mailboxes on the server)??
UPDATE: I just determined something. When looking at the Outlook email accounts dialog, for each account it shows the default delivery location. For the first account (location A), it shows:
"Selected account delivers new messages to the following location: usersemail@locationA\Inbox".
When I add the users mailbox for location B, it shows:
"Selected account delivers new messages to the following location: usersemail@locationB\Inbox".
However, when I start Outlook, and see that things are wrong and quit, I go back into the accounts dialog, and BOTH accounts are set to deliver to the SAME location:
"Selected account delivers new messages to the following location: usersemail@locationA\Inbox".
So now, the 2nd exchange account has changed it's location to deliver to mailbox A instead of B.
Crazy stuff.

Cannot add Second Exchange Account to Outlook 2013

Cannot add second exchange account to same profile on Outlook 2013. I went through control panel, mail and tried to add the second exchange account there but I keep getting rundll32 has stopped working error. Using Windows 8.1. Any suggestions on what
I should do?

Hi,
I have some suggestions to troubleshoot this problem.
Run Windows on Clean Boot mode. Here is the link.
http://support.microsoft.com/kb/929135
Reinstall Office
Following are the steps for configuring multiple-account in Outlook.
Click File in Outlook then click Account Settings.
Choose E-mail Accounts.
Click New and input your Second Exchange Account information, then click
Next.
If the issue persists, please post your issue in Outlook forum. Here is the link.
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
Thanks.

ICloud breaks Exchange account in Outlook 2013

Hi,
I installed iCloud on my work laptop hoping to get both my corporate exchange account and my iCloud account to appear in Outlook 2013. The iCloud account works fine, but with it installed I am no longer able to send emails from my exchange account. The emails just get stuck in the outbox. Once I remove iCloud it works again. I have tried a variety of settings in the Send/Receive group to no avail. Does anyone have an idea how I get them both to work together? All other aspects of iCloud coexists just fine. Not being able to send from my corporate account is a deal breaker.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

I can't email pdf's from Adobe professional 11.0.5 using default mail client Microsoft Outlook 2013 32 bit

I am using Adobe Professional v 11.0.5 and have moved from Microsoft Outlook 2010 to 2013 now I am unable to e-mail pdfs directly to local configured mail client. As a work around I have to save file to desktop and place as an attachment in newly composed e-mail. What needs to be done here to resolve? Thanks

Hi jkmay01,
In your Acrobat Preferences under Email Accounts, click Add Account>Other
In the Add Webmail Account window, input your email account details
Under Advanced Settings, configure your incoming and outgoing ports and security settings per your email account
Click OK, and then click Add. In the window, click the email account you just added and click "Make Default"
When it's set as the default mail account you'll see a check mark
Let me know if this helps.
Regards,
Rave

Multiple exchange e-mail accounts in outlook 2013

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