Multiple issues with See Also controls when importing topics (RoboHelp 9)

I was wondering if anyone has found workarounds to a very flaky area of RoboHelp...
Suppose you create several topics A, B, C and D, each with a See Also control in it. Let's suppose all the topics are assigned to the same See Also keyword, say 'Alphabet'. At a later date you create a new project, and need to import your old topics. The following problems arise:
1) When the topics are imported, RoboHelp does not recreate the 'Alphabet' See Also keyword in the See Also pod. However, the See Also functionality works (sort of) when the project is built. It is not possible to manually add the 'Alphabet' keyword in the See Also pod, because RoboHelp tells you it already exists! The result is an invisible 'Alphabet' See Also keyword, to which you cannot add further topics. As a workaround, I found it is essential to manually add the 'Alphabet' See Also keyword BEFORE importing the topics, and RoboHelp will then correctly assign A, B, C and D to it. However, this can be very awkward if you have hundreds of topics to import and are not sure what See Also keywords the topics reference.
2) When the topics are imported and the project is built, the See Also control does not work as expected. In RoboHelp, right-clicking the See Also control and choosing See Also [] Properties... reveals that the options you previously set, such as 'Popup menu' or "If no topics are associated with any of the See Also keywords..." have been lost! So all those nasty Topics Found dialogs return when you build the help (instead of popups). If you have a See Also control placed in every topic for consistency, it will never grey out if the topic doesn't belong to any See Also keywords.
3) When the topics are imported and the project is built, the current topic's name appears in its own list of See Also topics, i.e. it self-references. So for example, if you are viewing topic A and click the See Also link, topics A, B, C and D are listed, instead of just B, C and D. However, when you create new See Also keywords in RoboHelp, assign topics, and build the help, they work correctly and do not show the calling topic's name.
I spent hours analysing the HTML code of files I am importing, and the code of brand new topics created in RoboHelp, and I can see no obvious differences apart from some -1/0/1 flags in the green Metadata section preceding the SeeAlso code. I even tried changing these flags in my import files to exactly match the flags of new topics that RoboHelp just built, but when importing they still don't work. Clearly RoboHelp stores crucial See Also information elsewhere in the project, but does not make this reliably transportable by adding it to the HTM files that it builds, despite the huge Metadata comment block.
Adobe needs to put a lot of work into making it possible to cleanly re-use files as content re-use is a very common, and often critical, requirement.

Hi there
After reading your post, I come away being unsure about your goal. Is the goal here to simply advise others as to what they may encounter using the See Also functionality? Or is your goal to advise Adobe about what you would like to see changed?
If your goal is to advise Adobe about what you would like to see changed, you need to visit the Wish Form at www.adobe.com/go/wish and file an official request. Otherwise, it just gives you a nice warm glow that you had your say here. But it won't have much of any effect on the product.
As far as any workarounds, I might suggest the following. You seem to be regularly creating a new projects and importing content. And if that's the case, I might suggest you create a template project that would already have these things in place so that as you add content, the expected keywords and links and whatnot are already in place. My thought is that this action would ease much of the frustration you are facing.
Cheers... Rick

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Regards,
-J

The picture you show is normal. If you lightly double tap home button it activates reach ability mode for one handed operation. Nothing is wrong there. Another light double tap returns it to full screen. Do not press, just light touch the home button. AAs far as the other issues check the in call volume or ringer volume as it happens, just a possibility. as far as the banner not displayed on lock screen, as far as I know you need to have notifications set to alerts not banners in order for them to show up on the lock screen.

Multiple issues with Pavilion x2 11

I have just bought HP Pavilion 11-h003sa x2 PC in my local Currys store. It was a display model, so they gave me full insurance for 1 month for free. I'd like to know if with the following issues I should return it all together, or send it for replacement, or there are some ways to solve those issues.
1. Icons and windows shadowing.
If I have some windows open even for a few seconds, and then the screeen change to the plain one color, you can still see the shadows of the icons and windows that were open. The effect disappears when the screen change to black, or some moving graphics are displayed.
2. Sleep not working
After update to Windows 8.1 sleep function is not working. The screen turns off, but to turn it on again, you have to hold power for 10 sec. and then push it once again and whole system reboots. I'm using the most recent graphic drivers from your web page.
3. Bios update issue
I have updated the laptop with the most recent Bios from the HP webpage. It all worked smoothly, after reboot it started counting and then asked "[Flash Dock EC]? ". If I pick yes, it updates something with percents, when it finish, laptop reboots and asks again. If I pick no, it goes straight to system, if I pick yes, percents go again. I tried to put all Bios versions you have on your webpage since and it didn't fixed it. I tried to apply them both through Windows exe and through HP Built in recovery tool. Bios starts after this question, so it's not a Bios issue. The only way to not see it on start is to unplug screen from keyboard. It's quite annoying.
Please tell me if there is any fix for those issues, or should I just return the laptop, or should I get a new one, since otherwise it's a nice piece of equipment and I'd love to keep it.

Hello MikeGold, welcome to the HP Forums.
I see that you have a few issues with your notebook. I will try to help you with them.
Provided that you can still boot into your notebook (as you were having issues with the BIOS), make sure that all Windows updates have been completed. Then check to see if anything can be updated through the HP Support Assistant.
1. This could be an issue with the actual display or graphics driver. If this wasn't updated at all from above. Please start by making sure this has updated. You can do so by going to this link Intel High-Definition (HD) Graphics Driver. Also, make sure that the chipset driver's up to date: Intel Chipset Installation Utility and Driver.
To look into issues with the display, this may also help: Resolving Problems with Notebook Displays (steps can be done with Windows 8.1).
2. The previous updates may have already helped or corrected this issue. If it hasn't start by checking power management settings. Make sure that you're using the recommend setting. From there follow this document : Resolving Problems with Sleep and Hibernate Modes (Windows 8).
3. I have two documents for you in regards to this task: Updating the BIOS, will help you on how to up date the BIOS (if still having issues, I recommend contacting support for help with this). To restore the BIOS back (if you choose to not update): Restoring the BIOS.
Please let me know how everything goes and provide details on any issues that remain (if there are any).
Thank you for posting on the HP forums.
I worked on behalf of HP.

Multiple Issues with HTC 8X and Verizon Doesn't Care

I have had this phone for three months and had this issue the whole time. Searched Verizon and Windows forums and found the same thing. Only Verizon HTC 8X having this issue. On top of that I am now having hardware issues. Phone SIM not showing up as connected and have to restart or re-seat the SIM. Battery life has gone down drastically. Overnight charge gets me 11 hours tops without using my Data plan with WIFI off and other major apps closed out. Shouldn't have to do that to utilize features on a smart phone. As soon as I begin using my data plan the 11 hours is cut in half. Not to mention if I use the phone for GPS navigation it gets drained in 30 minutes to and hour. Then the software is now freezing. Either freezes completly and have to restart or applications i try to open, stall and then go back to the start menu. I have to then power off the phone which freezes and 15 minutes later powers off. 3 months into the phones contract. Ridiculous. Bought from Letstalk.com and they told me I am SOL. 14 days for return and 30 for exchange. Go see HTC. HTC says i'm SOL. Go to Verizon and get a new SIM. Factory Reset the device as well. If that doesn't help, ship it to us and we will repair. Are you kidding. I am a consultant for a major merger and acquisition company that deals with infrastructure practices all day. Send you my phone for repair on a 3 month old phone. Are you kidding me. Finally talked to Verizon. They are not consciously aware of the HTC 8x missed call three beep scenario when it has been on there forums since December of this year. With all my issues they told me I'm SOL. I don't want to send it in for repair. That is ridiculous. What will that solve. A couple of the issues. What about the three beep issue the has plagued me for months. A refurbished of a different model from two years ago, no thanks. I received a new phone three months ago. So you wanna make it my fault and tell me here take an iphone 4 from two years ago from 300 dollars. I am furious with this and want to proceed with making sure this lack of decent service for an issue like this is resolved and others don't have to face this type of treatment. I paid good money for a smartphone with reliable service. So far i'm being told to bend over and take it from everyone. I feel that the three beep issue alone is a breach of the contract I have with Verizon and I should be able to constitute that right and terminate this disease.

Hello,
I received my new "reconditioned" phone to replace my 6 month old Droid 4.
The replacement phone only holds a charge for 6 hours or so, with minimal
use (no internet).
I am VERY unhappy. I left a message with the store employee who helped me
activate the replacement
phone, but have not heard back. This is really disappointing. I paid a lot
of money AND signed an additional
2 year contract in order to purchase my Droid 4. Now I am stuck with a piece
of junk phone as is my other
employee who has a replaced Droid 4 as well. The store even told me they had
"issues" with this model (battery completely died on my phone 619-XXX-XXXX
as well as on 760-XXX-XXXX).
We concluded that when both our Droid 4 phones died within a couple of
months of each other.
AT the very least, we should have our phones replaced with new, so they can
at least hold a charge and be used for
our business as the purpose they were purchased for.
I would think making this right, since this is quite obviously NOT our fault
would be clear if you expect to retain customers.
Lisa <Personal information removed for privacy per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

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