Multiple issues with Creative Cloud File Syncing

I'm have issues with syncing files on my mac to Adobe Creative Cloud. I don't seem to have issues syncing via drag and drop to my web browser. I keep getting this error while syncing via finder:
I also have a fairly complex PSD with folders that i'm toggling on and off using Layer Comps. I don't see any difference when switching Layer Comps within Extract in the browser. I do see the changes when turning on and off the folders though.. What's the deal with that?
Why does it take so long to render the PSD after I turn on a folder or switch layer comps? It takes about 30 seconds to re-render, which is crippling for our workflow.
This would be an amazing tool for our developers if these 3 issues were resolved.

Thanks for the information.
Could you now send me some log files please..
The log files can be found here:
Mac: /Users/<yourusername>/Library/Application Support/Adobe/CoreSync/
Windows: C:\Users\<yourusername>\AppData\Roaming\Adobe\CoreSync\
The logs have the date in the filename, like "CoreSync-2014-03-25.log". Please compress (zip) all the CoreSync-2014-MM-DD.log files and email them to me directly at [email protected]
Thanks
Warner

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Syncing Issues with Creative Cloud - No Solution - Please Reply

I have spent over two hours with your live chat team in which they took over my computer, deleted files from the CMD prompt and I am still receiving syncing errors using Creative Cloud.
They had me, delete files, restart my computer, sign-in and out of Creative Cloud, pause syncing, change file directories and nothing work. My issue was then escalated to upper management in which I had to repeat the entire issue.
I was passed around from multiple individuals in live chat and at the end, no solution was found. I have been an Adobe client for over 15 years now and I am not pleased that a resolution still has not been found.
I wasted over 2 hours on live chat and then received an email stating that my case was closed because the support team found a resolution! This was completely untrue.
I am asking someone from Adobe upper management to please contact me directly. I will not spend more time with your live chat team and send more log files that do no good. As a long-time client, please contact me.

It may not be possible to manually update your payment details. Could you please place a new order and get back to us if you have further issues.
Thanks
Bev

Working in Lighroom on two computers (synced with Creative Cloud files).

Hi all,
I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
2. Import photos to LR catalog on Computer A.
3. Import synced photos to (separate) LR catalog on Computer B.
4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
6. Delete folder/catalog entry on Computer B.
Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
Thanks all!

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

Creative cloud files sync without copying

Dear Creative Clouders, Is it possible to sync files from other folders (without copying to Creative Cloud Files folder). I tried to use symbolic links on Mac, but it does not seem to work.

Hi,
All files must be within the Creative Cloud folder for them to sync correctly.
Thanks
Warner

Difference in size of Creative Cloud Files synced folder and online file space used

Anyone have any idea why Creative Cloud says my space used online is 50% larger than the total file size in my local "Creative Cloud Files" folder? I've logged in and out of my account, restarted the Creative Cloud app, checked my archive online through the browser, and emptied my archive online.

I have replied to your private message about resolving this issue.

Creative Cloud Files – Syncing issues/Bandwidth hogging – Does it ever work?

Having been a Dropbox user for several years I was keen to start using the 100gb of Creative Cloud storage to enable me to work on a project from home and pick up where I left off in the office.
However it simply doesn't work properly!
For example:
I worked from home on Monday and Tuesday on a project. All the files were successfully uploaded from my home Mac within seconds/minutes. I came into work on Wednesday and the files had not appeared in my CC Files folder. I rebooted my Mac and paused and restarted the sync and left it running, a couple of the files appeared but the process seems to hang fairly quickly. I've left it running overnight and my files have still not synced! the status bar at the bottom of the CC app shows "Syncing file 7 of 181 (9hr left)" but it never gets any further.
When syncing is switched on and running the process kills all the bandwidth of my work Mac causing outgoing emails to spend up to an hour in my outgoing mail queue, slowing web browsing to a crawl, hampering any other web usage/downloads/streaming/remote access etc. To prevent this I changed the preferences to only allow CC 50% of the available upload and download bandwidth.
I have repeatedly logged out/rebooted my Mac, closed and relaunched the CC app, paused and restarted the sync process and run the
rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix
command in Terminal as suggested in another thread.
The files I am syncing are not even that large, in total I am only using around 3% of my storage.
Am I on my own in experiencing these issues? Or are other people suffering too?

Hi Matt,
In order for us to take a deeper look at what's happening here, we would need to take a look at the log files on both your machines. The location of the coresync.log file is included below.
Could you also tell me what version of the Creative Cloud Desktop app you're using (from preferences) and the spec of the Macs?
Log file location:
Mac - /Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top). Then in the pop up enter:
/users/username/Library/Application Support/Adobe/CoreSync/
Then select go, this will take you to the folder containing the .log files.)
Please email this to me directly on [email protected]

Creative Cloud file sync quota states 769.1MB/20.0GB, but there's nothing in it, including Archive

Creative Cloud Help / Manage and sync files web page states the following:
Note: A small portion of space is used for administrative purposes so the actual storage space will be slightly less. The amount used varies based on number of user files, generally 100-500kb is used for administrative purposes.
However, there's nothing in FILES or ARCHIVE, so what's using 769.1MB/20.0GB?? This a consistent situation.
Cheers

The problem has been fixed. You will now find 6 files in a folder beginning with 'Recovered'.

Trial mode and serial number issue with Creative Cloud

Hello,
I recently bought a CC membership but I seem to be getting the same trial mode/serial number window others have been receiving when trying to open a Creative Cloud app. I've already spoken with two Adobe techs without any resolves. I've uninstalled and reinstalled CC, I renamed an OOBE file that the tech suggested I do and looked into the Language preferences. I'm on an iMac 10.8.4.
I'm really not technically minded but to me it seems like something continues to read my original CS6 trial I had previously. I've since uninstalled it but something remains perhaps My only thoughts at this point would be to make sure I have any recent files backed up then perhaps use Time Machine and revert back to before I installed CC then try installing again OR do the trial and hope once the 30 days are up it will read my paid account.
I would really appriciate any feedback. I've used far too many excuses at work having missed deadlines due to this issue.
Thank you

Okay, I think I have it solved *fingers crossed* by following this:
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CS6
Thanks
- Nitin
I did a backup of the hosts file and labelled it "hosts-backup" and put it on my desktop, then made another copy of the hosts file (since you can't alter the original). This time I removed ALL the Adobe entries and named the file "hosts", and saved that to the desktop. I then replaced the original hosts file with the altered saved version by dragging it into the etc folder.
I started up Flash cc and it worked! I've since downloaded PS cc and it's opened as well. I just hope it continues to function...

Sign in issue with Creative Cloud Desktop App

Error
There was an error with this action. Try again later.
03609ef9-3083-48b3-b374-035f743103c7

It seems you are getting a blank screen after signing in, try the following steps:
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Please ensure you enable the show hidden files and folder options.
Mac:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
Windows:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
Please let me know if still facing the issue
Thanks!
Ankit

Issues with Creative Cloud for teams deployment workflow

The Adobe Creative Cloud for teams IT Deployment Guide lists out steps for IT admins to deploy the CS6 applications and then have their end-users license the trial software with their Adobe IDs once they have been invited to the team. There are two major issues with this document.
First, the media that is on the FTP is not for North American English. We are working to get that posted on the FTP site ASAP. In the meantime, you can find the CS6 MC media from: http://www.adobe.com/downloads/
[Note: Getting media from that page requires the use of the Adobe Download Assistant which is very consumer focused. Sorry about that.]
Second, in order to have the ability to login properly with a Creative Cloud for Teams account the system needs to have the latest copy of Adobe Application Manager installed. If you do not do this step the end user will be prompted for a serial number.
Unfortunately the Adobe Application Manager can’t be packaged with AAMEE nor is it a native installer. I know, I know! Here are the links to the Adobe Application Manager installers:
Windows: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
It can be installed from command line by:
Win: <Path to Setup.exe>Set-up.exe –mode=silent –action=install
Mac: <path to ASU> /ASU/Install.app/Contents/MacOS/Install –mode=silent –action=install
Jody Rodgers | Sr. Product Manager | Creative Cloud for Enterprise | Adobe Systems

Hi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma

I have three issues with Creative Cloud

I have three issues with CC:
1. I want to be able to EDIT my work when I don't have income. The desktop model supported this. The cloud model does not, and that is unacceptable.
2. Adobe can keep raising the price, because they will be holding us all hostage. Sure at some point a percentage of CC users would drop off, but all that means is that Adobe can milk the absolute most from us using this model. It's not a vehicle for innovation, it's a vehicle for exploitation.
3. F--- the cloud. I'll be keeping my work on my laptop, thank you very much.

what's your home version (click help>about) and was that just a warning so you were able to open the file?

Issues with Creative Cloud payment - Problemas al intentar pagar el abono de Creative Cloud

La primera vez que adquirí el producto se realizó el pago, el segundo mes me llegó una notificación que no se había podido efectuar el pago, así que revise mi tarjeta de crédito y había cupo disponible, sin embargo la fecha automática de cobro ya pasó, y continua en 31/07/2013. Mi abono de Creative Cloud pasó a versión de prueba y ahora solo me quedan unos cuantos días...qué puedo hacer? por qué no está funcionando el pago?
Gracias
The first time I bought Creative Cloud there were no issues with my payment method, but second month I recieved some notifications due to a transaction error. I check my credit card and it has enough funds for paying Creative Cloud. During this period the automatic pay day, changed to 31/07/2013; now I'm trying to make again the payment but there is no way to do it manually, My Creative Cloud subscription is now in test mode, and I just have 3 days until the test mode period ends. How can I try to pay again manually? why is this not working?
Best Regards

It may not be possible to manually update your payment details. Could you please place a new order and get back to us if you have further issues.
Thanks
Bev

Issues with Creative Cloud/ Flash CS6

Hello, I've recently (Friday, March 15, 2013) restarted my subscription to Creative Cloud for Flash Pro CS6, but I haven't been able to open the application.
However, I've contacted tech support (by phone and chat), but I still couldn't get any luck.
What I've already tried (numerous times), but failed:
Uninstalling and reinstalling Flash though the app manager
Opening it through creative.adobe.com (still had the option for to "Try" it only)
Updating Flash CS6
Rebooting my PC
Rebooting internet connection
Opening Flash on another PC (still no luck)
No matter what I tried, it kept taking me to the page requesting a serial code, when I'm supposed to have a subscription. I've had previous subscriptions to Creative Cloud and never had this problem until now. What's really worse is, that the payment has already been posted and taken out of my card and yet I can't use what I paid for. It's an extremely unsavory feeling to pay $30.00 for something you can't even use. Sorry to sound blunt, but I could really use some help (or a refund) to resolve this issue. I'd also appreciate it if you could let me know if you're having a similar issue and/or know of a workaround to the problem!
Thank you and have a nice day!
Crystal

I've tried your suggestion, but unfortunately, I couldn't even get past the third step because I still wasn't able to open Flash, even when I did follow the first two steps. Just a thought: I have Photoshop Elements 9 installed, but I know that it's not part of CS, but could it possibly be something with PSE 9 interfering with the app manager? Though, I have had PSE 9, a trial of Illustrator CS5, and a subscription to CC for Flash CS6 installed on my computer once before, I had no problem whatsoever. But now I just have PSE 9 and (Flash CS6). I'm not sure if that has anything to do with the issue I'm having, but I just wanted to make sure.
Anyway, I really appreciate your help! Thank you!

Issue with Creative Cloud program itself - Won't launch

Hi,
I'm having an issue with CC.
The app is launched and it opens. I enter the email address and password. It thinks for a while and then disappears from the screen.
The icon is there in the systray and as soon as you click on it, the applications appears again but is blank and there is a small window on top of the main with the CC logo on it but that's all.
End task is the option to close it.
I searched the KM and saw a reference on deleting the OOBE folder in the Users area but all this did was to force it to ask again for login details and then did the same thing.
I've had this issue previously and I think I uninstalled the CC app and reinstalled it. This forced ALL the installed adobe programs to be redownloaded and installed again, which I'm hoping to avoid that and having to sort out all the plugins again.
Win 8.1
i7 quad core
32GB ram
Could I please get some advice so I can get my daughter in action again?
Thanks
Screenshot attached.

HollyTAust removing and reinstalling the Creative Cloud Desktop application should not cause you to need to reinstall you already installed Creative Cloud Desktop application.
If reinstalling resolved your difficulties previously then please try removing and reinstalling the Creative Cloud Desktop application. If you then face difficulties with your Adobe applications not being listed properly please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Download Issue with Creative Cloud Subscription for After Effects

I am having an issue downloading After Effects using the Adobe Application Manager from Creative Cloud subscription. When I click download from the applications, AAM pops up but I do not see AE as part of the files or as an active download.
Suggestions?
CW

After Effects and Premiere Pro require 64 bit hardware and operating system.
Are you running a 64 bit operating system? If not, you will not see either applications available for download.

Multiple issues with Creative Cloud File Syncing

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