Multiple Notification Email Addresses

Hi,
Is it possible to have SCSM send creation notifications from multiple email address?
For instance, we are looking to add our Building Mgmt group in SCSM and would like for the email that sends notifications on creation of Incidents to come from a different address, versus using the IT Notification email. I have the connectors setup to pull
the emails, but would like two different notification email routes.
Ideally, users who email the IT email address will receive a creation notification from the IT email. Users who email the Building Mgmt email address will receive a creation notification from the Building Mgmt email.

The outgoing emails from SCSM are send with the same email address. There is no option in SCSM to use different email address to send emails (outgoing).
The only option might be to use Orchestrator to create notification runbooks and use different "send from email addresses"
The Exchange Connector is only for incoming emails (emails send to SCSM email address / incoming). You can create more than one Exchange Connector to pull different email mailboxes with different addresses. But this is for receiving emails only ...
not for sending emails.
Hope this helps.
Andreas Baumgarten | H&D International Group

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Multiple Notification Email Addresses

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