Multiple Queries for sales

Question

Hello Gurus,
I have multiple queries for SD, Kindly help me out.
1: We send 50 quantities to client using (Post Goods issue) and when client receives the material he says their are only 48 quantities and 2 quantities are missing. I this scenario what we suppose to do , If i send my client 2 more quantities then my store shows 52.
2: We have 3 stores and we are using MTO scenario when client calls us for finish goods we select store 100 in sales order after production our production department send some finished goods in store 100 some in 200 and the remaining in 300. now in this scenario what i suppose to do when i create delivery with respect to Sales order it shows store 100.
3: Unit Conversion Client ask for 54500 small boxes , I make Sales order of small boxes but when i make delivery it shows like this
                   Description                   TYPE                      UNIT Packing Quantity
           finish goods small boxes     MasterBox(Big Box)      109(small box)      500           54500
Means in 1 Big Box i have to Pack 500 Small boxes and deliver to my client . Now 109 Big Boxes Multiply 500 small Boxes = 54500
Regards

Answer 1

1: We send 50 quantities to client using (Post Goods issue) and when client receives the material he says their are only 48 quantities and 2 quantities are missing. I this scenario what we suppose to do , If i send my client 2 more quantities then my store shows 52.
Book that a loss in transit for 2 quantities & do subsequent delivery free of charge for the new 2 quantities.
3: Unit Conversion Client ask for 54500 small boxes , I make Sales order of small boxes but when i make delivery it shows like this
Description TYPE UNIT Packing Quantity
finish goods small boxes MasterBox(Big Box) 109(small box) 500 54500
I assume you are not using handling units for this scenario.
Refer following w/o handling units.
You need 2 separate UoM for Big & Small Box.
Say
Small Box
ZSB
|Big Box|ZBB|
Use UoM Box as reference
In material master - Additional Data - Units of Measure, maintain
100
ZSB
Small Box
<=>
1
ZBB
Big Box
And also,
In Sales:Sales Org1, General Data
Base Unit of Measure
ZSB
Sales unit
ZBB
Regards
JP