Mustek scanner connectivity problems

I recently bought the much-maligned Mustek ScanExpress A3 USB. I am running Mavericks 10.9.5 on my iMac.
After finding and installing the driver and ImageAcquire software, I thought I had solved all my problems.
However, all I get is a "Scanner not connected to computer" error message when I attempt a scan.
I have checked all the obvious signs (the scanner is plugged into power and to the computer by USB).
Does anyone else have this issue? Mustek support is virtually nonexistent and I'd really like to use this scanner.

Are you able to set the ImageAcquire software to launch in 32 bit mode?  I had some problems with my Canon scanner and software. It turned out that the scanner required the software to be in 32 bit mode.  I had to download and install the 32 bit version of the scanning software.

Similar Messages

  • Scanner Connection problems.....

    I have a powerbook G4. Recently I have had problems connecting to my HP Scanjet 3970. I used to be able to connect to it with no problem, but all of a sudden I can not connect to it at all. can anyone help?
    powerbook G4   Mac OS X (10.3.9)  

    Repair permissions is one item to try.
    Have you recently replaced a short cable with a longer cable?
    Have you recently loaded new software that might be affecting the scanner such as VueScan?
    Have you tried reinstalling the software that came with the scanner?
    Have you tried a different USB port, different cable, scanner on a different computer?
    Have you looked in your system logs for error messages?

  • Epson Scanner connection problem

    I have used my Epson 2480 scanner for a few test scans and had no problems. Now all of a sudden the green power light is OFF but only when the USB cable is plugged in. If I unplug the USB cable the power light comes on. I have no idea what would cause this. I tried re-installing the software but that didn't do it. I tried plugging it into a powered Belkin USB hub and directly into my G5 dual 2.5 GHZ but there was no difference. Any suggestions?
    Thanks,
    -= Ken =-

    If available, plug it into another computer to see if you get the same results. Did your problem occur after updating to 10.4.4 and did you check http://www.epson.com for any updated drivers?
    ron

  • Connection Problem HP Officejet Pro 8500 A910

    Dear Forum,
    we are experiencing connection problems with the Officejet Pro 8500 A910 Printer/Scanner.
    The device is connected via Wireless Network and can reach the server (e.g. for storing scanned images).
    When we try to access the printer (or scanner) with a Computer (WinPC or Mac) that is also connected via the same Wireless Network, the printer/scanner cannot be reached (host unreachable), i.e. even a simple PING to the network address (IP V4) of the printer/scanner cannot be completed. As soon as we connect the computer via wired LAN, the printer/scanner can be reached again (normal operation). Between both states (computer connected via Wireless Network or Wired LAN) no changes were made to the configuration of the printer/scanner. It simply is unreachable when the computer trying to connect to the printer/scanner is connected via Wireless Network.
    We have looked at different firewall settings of the Wireless Router but did not find anything, the firewall is deactivated (as the router operates behind a firewall, as does the whole LAN).
    I already switched on the "compatibility to 802.11b/g" in the advanced network settings of the printer, no effect.
    Anyone got a smart idea why this is so? We tried with different computers and different operating systems, but always the same picture...
    Thanks!
    This question was solved.
    View Solution.

    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • CS3 crashes on import from Mustek scanner

    I just installed CS3 on Windows XP and am having trouble with my scanner. When I go to File->import I see the scanner listed. When I click on it Photoshop just quits, no dialog box, no nothing. I rebooted the machine, nothing else is running and still get the problem.
    I still have Photoshop 7 installed on my machine and I can import with that which leads me to believe the scanner twain software is working properly. Could having this old version of PS still installed be the problem?
    Thanks,
    J Morris

    Thanks again, Dave ... No, I'm not using Mac OS ... I'm running Vista.
    Regarding your point #4 ... I didn't change any drivers, just the scanning utility software. For example, the Mustek scanner comes with its own scanning utility. That works fine. Other scanning utilities like
    Scanitto and
    FreeKapture also work fine (in Vista).
    As previously mentioned, scanning in Adobe CS2 (with the exact same drivers) also worked.
    The ONLY change is that I upgraded from CS2 to CS3.
    I'm glad for you that your scanner works, but the only help that offers me is to know that scanning SHOULD be possible in CS3. The fact remains that my scanner, along with those belonging to others, do NOT work in CS3 ... And we're all (Windows and/or Mac users) experiencing the same issue.
    I can't make it any clearer ... There is something different between CS2 and CS3 that is causing VERY similar issues for many OTHER users. Hence, it would be appreciated if Adobe could examine this issue further and provide a patch/solution to get things working again.

  • Scanner-connection USB

    Ran a scan,  turned the document over,  attempted to scan again.  Returned a message connection to scanner not found. Rebooted computer and scanner.
    Ran HP doctor it ran, scanner whirrred and purred, dectected no problems. Attempted scan agian- same error message.

    Hello @archyp2 , and welcome to the HP Forums, I hope you enjoy your experience!
    I understand you're having scanner connectivity issues.  I would love to try and help!
    I would suggest disconnecting the USB cable, and Uninstalling the Printer Software.
    Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration.  You can do so by following this document: How to perform a clean boot in Windows.
    Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
    Make sure not to connect the USB cable until prompted.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Timeouts and connection problems after 5.1(2) upgrade

    AIM/chat and some other programs are having timeout/connection problems after upgrade to 5.1(2). I am using S241 also. The connection problems stopped when the IPS was set to bypass. Rebuilt IPS and left sigs at default settings and problem is still happening. I am not seeing any of the IPs that are having the problem in the Event Viewer or on the Events in the IDM.
    Any known issues with the 5.1(2) that would cause this type of problem?

    I don't know specifically, but I did notice that 5.1(3) was released today.

  • Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

    Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

    Hello Sue,
    I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
    I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
    It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
    Michael

  • RFC Receiver adpater Connection problem , Help us to solve ?

    Hi  Friends ,
                          Our scenarilo is Mail to RFC. It was running fine. In RFC Receiver adapter i have given <b>Maximium connection property to 1</b> .
                      While multiple set data passed to rfc will connection problem will come ?
                     Most data not uploaded . I am getting the following error.
                     <b>   If i set max connection to 5 . It is 5 times or more than that it is pusing the data .</b>
                    i am getting the following error <b>while i set the Max   connection to 1 .</b> . <b>Any other place i need to change configuration ?</b>
                   <i><b> - Error: 2007-09-24 10:51:22 GMT-05:30: Message processed for interface YRFC_EXT_WARR: com.sap.aii.af.rfc.afcommunication.RfcAFWException: error while processing message to remote system:com.sap.aii.af.rfc.core.client.RfcClientException: resource error: could not get a client from JCO.Pool: com.sap.mw.jco.JCO$Exception: (106) JCO_ERROR_RESOURCE: Connection pool RfcClient[CC_EXTE_WAREN_2W_RFC_RECEIVER]e7fa21f86ec535e883636c0beffc0f0c is exhausted. The current pool size limit (max connections) is 1 connections.</b></i>
                            Please give the description . I have referred many likns . Help us to solve this problem .
    Regards.,
    V.Rangarajan<b></b>
    Message was edited by:
            ranga rajan

    Hi,
    Have a look at this.This will help you.
    1.
    https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f3f93ee7-0c01-0010-2593-d7c28b5377c2
    2. https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/3103eb90-0201-0010-71af-be6f4a6f61d1
    Regards,
    Akshay Jamgaonkar.
    Reward points if find useful.
    Message was edited by:
            Akshay Jamgaonkar

  • Unending connectivity problems -- and Desktop Help...

    I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well. 
    BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
    The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
    But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
    This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
    1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub  is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
    2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
    3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
    4) Connection dies. So much for Microsoft Fix It.
    5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
    6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation  has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a  Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
    file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
     Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
    7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
    Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
    Summary: I seem to be being simultaneously hit with one issue after another.
    I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
    Above all though: I'm  really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
    If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
    Thanks.

    Thanks again to John and gg30340. Here's an update:
    1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
    2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
    3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
    4) Hub reset to factory fresh, according to BT guide.
    5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
    6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
    7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
    8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
    9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
    I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
    Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in  what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

  • PHP and MySQL Connection problem

    I am trying to make a PHP MySQL on a remote server connection in Dreamwesaver CS3.
    When I enter the information (host, user, password, etc.) and hit TEST, I get the following error message.
    "Access Denied. The file may not exist, or there could be a permission problem. Make sure you have proper authorization on the server and the server is properly configured."
    I know the user, password, etc. work, as I can access the MySQL database with other software.
    I checked with my host and they say there are no permission problems on their end.
    I have checked the settings on the Test Server page in Site Setup and everything looks correct and works there.
    I have not seen this particular problem described in other forum postings (although there are a LOT of postings on this topic!).
    Any help would be appreciated.

    I thought my testing server was the remote server and is always on as far as I know. I don't know how to turn it on or off.
    Is there some other testing server that I should be aware of?
    Frank
    Date: Wed, 3 Jun 2009 15:43:02 -0600
    From: [email protected]
    To: [email protected]
    Subject: PHP and MySQL Connection problem
    I know you are using remote, but is your testing server on? if not turn that on and see if that does it. it just happened to me working on remote server and could not get mysql conn to work, until I turn on my testing (developer server), then I was able to connect to mysql and the tables that I created in phpmyadmin remotly was downloaded.
    >

  • TS1538 my ipad can not continue to download ios 6.1.2 because of connection problem and it is stuck in connect to itunes image, i cant open it anymore..what should i do? help plz

    my ipad can not continue to download ios 6.1.2 because of connection problem and it is stuck in connect to itunes image, i cant open it anymore..what should i do? help plz

    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/ht4097
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...
    But... if the Device has been Modified... this will Not necessarily work.

  • I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?

    Hi
    I am experiencing wireless connection problem on 4s after ios 8.1 upgrade. The wireless icon appears showing that it's connected but webpages do not load. I have checked my internet connection with other devices and seems to be alright. what to do?
    I have tried reseting the network settings and forgetting my wireless connection and re-connecting to it. I even backed up my phone on itunes and restored it, factory reseted it. Nothing seems to work.
    Also after my upgrade to ios 8.1 my personal hotspot option under cellular data has disappeared.
    Would you please help me out? I would really appreciate it.

    Hi..
    Restart your router then restart the iPhone to test.
    If that doesn't help, try this support article >   iOS: Troubleshooting Wi-Fi networks and connections

  • Network connection problems, please help!

    I have had an iPod Touch (4th generation) for over a year now and it worked fine. Today, something went wrong with my network connection. One moment it says that I'm connected to a network, and a few seconds later it says I'm not connected... Then a few seconds later it's connected again. I have full wifi bars, and it does it throughout my whole house. The wifi symbol keeps going on and off. I tried turning my Verizon Westell Model 6100G Modem off and back on because this normally fixes my wifi connection problems. This didn't work. Then I tried turning my iPod off and back on. This didn't work. I tried turning the wifi off and back on. This didn't work. I tried forgetting my network and signing back in. This didn't work. I also tried resetting the network, and this didn't work either. I'm not having any connection problems with my laptop, it's working fine. It's only my iPod. I'm still able to use the wifi, but for a split second, it will not work. I'm not sure what else to do. It's very annoying! I'm going to see if it does this at other peoples houses with their wifi. Can any one tell me what's wrong and how I should fix it? My only theory is a broken antenna...Please help! Thanks!

    I have two things you could try.
    1. Plug your iPod into the host computer that which the network is based around because sometimes the network has trouble identifying a device if it has been a while since you plugged it into the computer.
    2. Find some way to get your network information (IP address, Subnet Mask, Router, DNS numbers) from another device on the network (e.g. laptop). Then go to Settings > Wi-FI and find your router and tap the blue arrow to the right of the name and tap the tab that says "Static" and enter this information accordingly. Then exit back to the network names menu and re-enter your passcode for your network (assuming you have a passcode)

  • SAP Crystal Reports data source connection problem using sap business one

    Hi,
    I m facing a problem regarding: SAP Crystal Reports data source connection problem using sap business one
    I am trying to create a Crystal report but when I try to configure a new connection it does not work.
    I select Sap Business One data source and try to complete the information required to connection but it does not list my companies databases, what is the problem?
    Our Current SAP related software details are as follows:
    OS: Windows Server 2008
    SAP B1 Version: SAP B1 9 (902001) Patch 9
    SAP Crystal Report Version: 14.0.4.738 RTM
    Database: MS SQL Server 2008 R2
    I have also added some screenshots of the issues.
    Please have a look and let me know if you have any questions or any further clarifications.
    I m eagerly waiting for a quick and positive reply.

    Hi,
    There is problem with SAP Business One date source.
    I had faced same problem, I used OLEDB Data-source, and it worked fine for me.
    So, try to use OLEDB.
    Regards,
    Amrut Sabnis.

Maybe you are looking for

  • MAP with Shipment Costs and Import Duties

    Our company orders raw material from foreign companies and we need to include the cost of shipping and import duties for the raw material in the moving average price of the raw material when entered into the system? Can this be automated? How can thi

  • MacBook Air:     Will 802.11n Wi-Fi  work in a 'remote' location.

    Hello, could I seek some guidance from Macbook Air users? Brief Background: I live in a small town in Thailand some 320 kms south of Bangkok. This is not at the end of the world and technology is slowly catching up e.g. but no 3G here. There is Wifi

  • M, How to connect ipad with computer?

    We need I tune program

  • IPad Photo Album interface

    Did the iPad Photo Album interface (where there is a black background and you can pinch to expand albums) come from the Mac OS? I think I've been seeing that interface before the iPad came out but I cannot do it on my MacBook Pro. Can you help me cle

  • Synch iPhone ITunes write access issues.

    Trying to synch iphone 4 with my Mac Mini.  Keep getting this statement.iTunes cannot sync photos to the iPhone "Dad's Phone" because you do not have write access to the folder "Pictures".  Any thoughts?