MX 420 Printer only prints black using Adobe products but not with MS suite, suggestions?

I have:
rebooted
cleaned
deep cleaned
Unplugged
Updated Drivers
Totally curious. I printed an image in photoshop one day. The very next day, I tried to print something I had to covert it to a PDF and open it in photoshop to get black to print.
When I print the cleaning page--I see black but I see nothing on the print test page.
Any suggestions would be appreciated.

Hi catkinyon4099,
Does your copies come out blank? If so, click HERE to see a how a normal nozzle check pattern should look.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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//Copyright (c) 1997-2006 Microsoft Corporation
BackupRoute="DIRECT";
UseDirectForLocal=true;
function MakeIPs(){
this[0]="127.0.0.0";
this[1]="255.0.0.0";
this[2]="127.0.0.1";
this[3]="255.255.255.255";
this[4]="159.10.3.201";
this[5]="255.255.255.255";
this[6]="159.10.3.202";
this[7]="255.255.255.254";
this[8]="159.10.3.204";
this[9]="255.255.255.252";
this[10]="159.10.3.208";
this[11]="255.255.255.254";
this[12]="64.244.122.129";
this[13]="255.255.255.255";
this[14]="66.45.70.181";
this[15]="255.255.255.255";
this[16]="10.0.0.0";
this[17]="255.0.0.0";
this[18]="128.0.0.0";
this[19]="192.0.0.0";
this[20]="192.0.0.0";
this[21]="224.0.0.0";
this[22]="240.0.0.0";
this[23]="248.0.0.0";
this[24]="248.0.0.0";
this[25]="252.0.0.0";
this[26]="252.0.0.0";
this[27]="254.0.0.0";
this[28]="254.0.0.0";
this[29]="255.0.0.0";
this[30]="255.0.0.0";
this[31]="255.128.0.0";
this[32]="255.128.0.0";
this[33]="255.192.0.0";
this[34]="255.192.0.0";
this[35]="255.224.0.0";
this[36]="255.224.0.0";
this[37]="255.240.0.0";
this[38]="255.240.0.0";
this[39]="255.248.0.0";
this[40]="255.248.0.0";
this[41]="255.252.0.0";
this[42]="255.252.0.0";
this[43]="255.254.0.0";
this[44]="255.254.0.0";
this[45]="255.255.0.0";
this[46]="255.255.0.0";
this[47]="255.255.128.0";
this[48]="255.255.128.0";
this[49]="255.255.192.0";
this[50]="255.255.192.0";
this[51]="255.255.224.0";
this[52]="255.255.224.0";
this[53]="255.255.240.0";
this[54]="255.255.240.0";
this[55]="255.255.248.0";
this[56]="255.255.248.0";
this[57]="255.255.252.0";
this[58]="255.255.252.0";
this[59]="255.255.254.0";
this[60]="255.255.254.0";
this[61]="255.255.255.0";
this[62]="255.255.255.0";
this[63]="255.255.255.128";
this[64]="255.255.255.128";
this[65]="255.255.255.192";
this[66]="255.255.255.192";
this[67]="255.255.255.224";
this[68]="255.255.255.224";
this[69]="255.255.255.240";
this[70]="255.255.255.240";
this[71]="255.255.255.248";
this[72]="255.255.255.248";
this[73]="255.255.255.252";
this[74]="255.255.255.252";
this[75]="255.255.255.254";
this[76]="255.255.255.254";
this[77]="255.255.255.255";
DirectIPs=new MakeIPs();
cDirectIPs=78;
function MakeCARPExceptions(){
CARPExceptions=new MakeCARPExceptions();
cCARPExceptions=0;
function MakeNames(){
this[0]="gracehill.com";
this[1]="*.cna.com";
this[2]="*.itsolutions.com";
this[3]="*.rentsentinel.com";
this[4]="domain.com";
DirectNames=new MakeNames();
cDirectNames=5;
HttpPort="8080";
cNodes=1;
function MakeProxies(){
this[0]=new Node("hades-1.domain.com",0,1.000000);
Proxies = new MakeProxies();
function Node(name, hash, load){
this.name = name;
this.hash = hash;
this.load = load;
this.score = 0;
return this;
function FindProxyForURL(url, host){
var hash=0, urllower, i, fIp=false, ip, nocarp=false, skiphost=false;
var list="", pl, j, score, ibest, bestscore;
urllower = url.toLowerCase();
if((urllower.substring(0,5)=="rtsp:") ||
(urllower.substring(0,6)=="rtspt:") ||
(urllower.substring(0,6)=="rtspu:") ||
(urllower.substring(0,4)=="mms:") ||
(urllower.substring(0,5)=="mmst:") ||
(urllower.substring(0,5)=="mmsu:"))
return "DIRECT";
if(UseDirectForLocal){
if(isPlainHostName(host))
fIp = true;}
for(i=0; i<cDirectNames; i++){
if(shExpMatch(host, DirectNames[i])){
fIp = true;
break;}
if(shExpMatch(url, DirectNames[i]))
return "DIRECT";
if(cDirectIPs == 0){
if(fIp)
return "DIRECT";}
else{
ip = host;
if(fIp)
ip = dnsResolve(host);
var isIpAddr = /^(\d+.){3}\d+$/;
if(isIpAddr.test(ip)){
for(i=0; i<cDirectIPs; i += 2){
if(isInNet(ip, DirectIPs[i], DirectIPs[i+1]))
return "DIRECT";}}
else if(isPlainHostName(host))
return "DIRECT";
if(cCARPExceptions > 0){
for(i = 0; i < cCARPExceptions; i++){
if(shExpMatch(host, CARPExceptions[i])){
nocarp = true;}
if(shExpMatch(url, CARPExceptions[i])){
nocarp = true;
skiphost = true;
break;
if(!skiphost)
hash = HashString(host,hash);
if(nocarp)
hash = HashString(myIpAddress(), hash);
pl = new Array();
for(i = 0; i<cNodes; i++){
Proxies[i].score = Proxies[i].load * Scramble(hash ^ Proxies[i].hash);
pl[i] = i;
for(j = 0; j < cNodes; j++){
bestscore = -1;
for(i = 0; i < cNodes-j; i++){
score = Proxies[pl[i]].score;
if(score > bestscore){
bestscore = score;
ibest = i;
list = list + "PROXY " + Proxies[pl[ibest]].name + ":" + HttpPort + "; ";
pl[ibest] = pl[cNodes-j-1];
list = list + BackupRoute;
return list;
var h_tbl = new Array(0,0x10D01913,0x21A03226,0x31702B35,0x4340644C,0x53907D5F,0x62E0566A,0x72304F79,0x8680C898,0x9650D18B,0xA720FABE,0xB7F0E3AD,0xC5C0ACD4,0xD510B5C7,0xE4609EF2,0xF4B087E1);
function HashString(str, h){
for(var i=0; i<str.length; i++){
var c = str.charAt(i);
if(c ==':' || c == '/') break;
c = CharToAscii(c.toLowerCase());
h = (h >>> 4) ^ h_tbl[(h ^ c) & 15];
h = (h >>> 4) ^ h_tbl[(h ^ (c>>>4)) & 15];
h = MakeInt(h);
return h;
function Scramble(h){
h += ((h & 0xffff) * 0x1965) + ((((h >> 16) & 0xffff) * 0x1965) << 16) + (((h & 0xffff) * 0x6253) << 16);
h = MakeInt(h);
h += (((h & 0x7ff) << 21) | ((h >> 11) & 0x1fffff));
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var Chars =" !\"#$%&\'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\\]^_`abcdefghijklmnopqrstuvwxyz{|}~€???????????Ž????????????ž? ¡¢£¤¥¦§¨©ª«¬®¯°±²³´µ¶·¸¹º»¼½¾¿ÀÁÂÃÄÅÆÇÈÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþ ";
function CharToAscii(c){
return Chars.indexOf(c) + 32;
function MakeInt(x){
x %= 4294967296;
if(x < 0)
x += 4294967296;
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Hi,
Sorry for the late response.
Since the issue is complex and difficulty to troublshooting, we discussed for some time corssing the specialty. Here is some direction we may let you know to do further troubleshooting:
capture network trace to confirm whats happening across the wire.
confirm the wpad.dat is the expected.
If you have any difficulty when doing this, we suggest you to contact with IT Pro Support via the link below:
http://technet.microsoft.com/en-us/ms772425?WT.mc_id=SMCfoot_ENUS_TEXT
I think it can help you define the root cause via some deeper tools due to the complicated symptom you have.
I appreciate your understanding and time.
Best Regards,
Annie Gu

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MX 420 Printer only prints black using Adobe products but not with MS suite, suggestions?

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