My 2 TB Time Capsule's memory is full because it will not automatically delete old files as it is supposed to, so it is giving me zero backup of my two computers now.  How can this be fixed so my Time Capsule deletes the old data and saves the new?

My 2 TB Time Capsule’s memory is full because it will notautomatically delete old files as it is supposed to, so it is giving me zerobackup of my two computers now. How can this be fixed so my Time Capsule deletes the old data and savesthe new?
Neither my local computer consultant nor I have been ableto change any of the settings in Time Machine to correct this problem.  Working with the choices in the TimeMachine, there does not appear that there is any way to change the frequency ofthe backups either, so, after a year has elapsed, the time capsule is full, andmy only choice appears to be to erase all the current data on the Time Capsuleand start over, something that I do not want to at all let alone repeat on anannual basis.  My questions are:
What can be done to have my Time Capsule delete old filesas it is supposed to do, so it has memory available to allow my computers toback up? 
Is this a software problem that can be fixed online or isdoes this require a mechanical fix of defective hardware?

How much data is being backed-up from each Mac?  (see what's shown for Estimated size of full backup under the exclusions box in Time Machine Prefs > Options).
Is there any other data on your Time Capsule, besides the backups?
Most likely, there just isn't room.  Time Machine may be trying to do a very large (or full) backup of one or both Macs, and can't.  Since it won't ever delete the most recent backup, there has to be enough room for one full backup plus whatever it's trying to back up now, plus 20% (for workspace).
Also see #C4 in Time Machine - Troubleshooting for more details.

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