My account expired while I was out of the country for 5 weeks for my nephew's funeral. How come?Where's my money?

I refilled my card on 3/17/14. Left out of the country the same day because my nephew passed away. I just returned yesterday and now when I turn my ph on it tells me I have no credit. I did not use my phone while I was away. I looked at the balance details and it tells me on 4/19/14 that the account status change and it zeroed my account out. The same date on a different line it had Account expired and $26.47 was removed and my balance now zero. Where did my money go? Help!!!

You will not get your money back.
The money in a pre-paid account has an expiration date according to how much was loaded at the time.
When do payments I've made to my prepaid account expire?
Once applied to your account, payments expire as follows:
Payment Amount
Expires In
$15 – $29.99
30 days
$30 – $74.99
90 days
$75 – $99.99
180 days
$100 or more
365 days
If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.

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