My account is asking for 2 security question answers. I have never had to do this before. Saying it is the first time I have used this computer to purchase not true I have used this computer everythime. Then it tells me that I put in the wrong answers.
My account keeps asking for 2 security question answers saying this is the first time I used this computer not true used this computer many times. Then when I put ansers in says incorrect answers. What's up with this?
There have a few other posts from people saying that they are being asked their questions despite it not being the first purchase on the computer or device.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team :http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570
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I've had issues with my iPhoto "not responding" and as a result I am attempting to save my photos to an external hard drive using iPhoto library Manager but each time I start the program it saves some, and then when it starts iPhoto, iPhoto then goes into not responding mode. Using mac book pro, iphoto 9.5.1, and maverick 10.9.2. I have completed all of the photo library first aid steps several times, but it makes no difference, iphoto eventually goes to "not responding." Initial issues started with Time Machine back ups stopping because of iphoto. Thanks......
Do you have a back up?
If you're just trying to recover the photos you can do that much more simply:
Go to your Pictures Folder and find the iPhoto Library there. Right (or Control-) Click on the icon and select 'Show Package Contents'. A finder window will open with the Library exposed.
Look there for a Folder called 'Originals' or 'Masters'. (varies according to the version of iPhoto)
Your photos are inside - these are the originals as imported from your camera. -
Why is iTunes asking for security questions?
Why is iTunes asking for security questions?
Hello Loopdog,
Thanks for using Apple Support Communities.
Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support.
For more information on this, take a look at this article:
Apple ID: Security and your Apple ID
http://support.apple.com/kb/ht4232
Best of luck,
Mario -
It keeps asking for security questions i dont remmber and i cant reach apple
I just bought 10 $i tunes gift card .. But when i make abuy it keep asking for security questions . Icreated my id 3 years ago and i really dont remmber the answers I tried to reach apple support but its only available for us phone numper What should i do now ?? Ineed help
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
When trying to install an app it keeps asking for security questions seems wierd
When trying to install an app it keeps asking for security questions seems wierd
All fixed u have to set up the questions still no credit card info reqd so that's good
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HELP i cannot download to my ipad as it is asking for security questions which i dont remember setting originally ?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
i just got a new ipad 2 and i can't buy stuff on it asks for security question when my apple id was right why
It's a security feature that was brought in a few months ago - when you try to purchase something for the first time on a new computer or device then you will be asked for the answers to your questions (or to set them up if you haven't yet created them).
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I'm purchasing apps asking for security questions??
i'm making purchases on ipod touch from the app store but it keeps asking for security questions and i'm not able to enter my password it keeps asking for it
Within the last week or so Apple ha sadded additional security questions. Just complete what is asked and yu should be able to purchase them.
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How i said on the question. I tried to upgrade the ios on the phone and I was asked for my icloud user and password. I don’t remember these exactly and I tried several times with different options but unsuccessfully. I also forget my email used to configurate the phone. I have the phone box and the bill. I sent you an email with my problem and attachments with the box informations, the bill and the reset request. What to do? You said to me:
Your request comes from an unrecognized email domain. Apple accepts email requests only from email domains for Apple-authorized carriers.
Please re-submit your request using your official carrier domain.
but this email is authorized, what to do??
respectfully, BebaIf you have forgotten then these links are the only way to resolve
http://www.apple.com/support/appleid/
As long as you have owned the iPhone from new and your Apple id is the one used to activate when new
OR have you recently purchased the iPhone secondhand ? -
yesterday for the first time i turned on my macpro 2011 model and i got a crazy gray screen with lines all over it ,so i held down the power button and turn off then restarted and all was ok could someone help me with this,what caused this shut down. werd
Are the lines like psychedelic herringbone? If yes, I had that happen once, it was something serious, like the
Logic board. The good news is that it was fixed without any loss of data on the hard drive. Take it in to have Apple look at it ASAP. I took it to TekServe at the time, they are very nice about preserving your data and user library when possible.
Good luck and don't panic. -
I recently bought an iPhone and my charger is not working. It worked for the first time but now it is now it is not working. Can i get it replaced in India because i bought this phone from US?
The warranty is only good in the U.S.
You woulod have to send it to someone in the U.S. They could take it in and if it is defective, then it would be replaced. -
I have a MacBook Pro running 10.7.2. I am trying to import photos from my older Canon EOS-1D for the first time since my OS upgrade. iPhoto does not see the camera nor does Image Capture. IC says there is not a camera connected. Cable is known good. Has something changed? Thanks!
If neither iPhoto not IC can seethe card it might suggest an issue with the card or the ports on the camera/mac.
Try reformat the card, change the ports and/or use a USB Card Reader. -
I am trying to update software on phone and I am being asked for a passcode which I've never had set up before I am confused
You didn't have a passcode to unlock your iPhone when you turned it on?
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As described in the header, my Apple TV (40GB) has its LED blinking amber non-stop, no video, no audio. It is about 2 months old and I have never had issue with it before.
They stopped making that model four years ago. There is no way it is two months old. Trying connecting it to a computer with iTuens via a USB cable to see if you can re-install the firmware.
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For the first time it asked me to answer security questions which I have never done before and now I am locked out, please help me get back into my itunes account so I can buy songs
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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